This is the most unprofessional business I have ever been to. I've been to maybe 3 sessions prior…read moreto my last session. My last session was ok nothing out the usual. Once it was time for my next session I didn't get a reminder so I called the store to find out my appointment time. The supervisor answers and informed me that my account was placed on hold. I ask why and she says that the last person to wax me says I asked her for inappropriate activity. Highly upset I asked the supervisor to have that person investigated because that was an accusation and I was highly upset. I went on to let her know how disgusted I was and upset. No one reached out to me to discuss prior but was quick to accuse me. I asked if there were any recordings of conversation and there isn't any. I asked for the owner to reach out. I was told I would be contacted. I called a total of 4 times with no return call or owner. Finally after 3 weeks of no contact the supervisor calls back and says my membership was canceled. Take in mind there was no investigation done to protect the customer from false accusations. The owner never reached out and I did all the communication on something that was 100% inaccurate and unprofessional. Not only did you not protect your customer but you did not hold your staff accountable for falsely accusing.

I have visited this sugaring studio for probably the past 3 years. Overall, the front desk staff is…read morefriendly, facility is clean, and I usually have a great experience with one particular sugarist--Katy Mathis. My reason for giving two stars is because prior to Katy, my experience at LA Bikini was consistently inconsistent due to the high level of turnover with staff members. Some were rude, some inefficient, some apathetic. But when I met Katy, I knew she was someone I had to lock in as a permanent service provider. FYI ladies--when you're getting hair ripped out of your hoo ha, having a relationship with the person doing it is paramount. You have to be comfortable with the person doing it, and the staff at LA Bikini seemed to be so unpredictable before Katy that I almost stopped going altogether. Now, to reach my point for giving two stars: as a business, why the hell would you sever the relationship with one of your longest-employed service providers with whom your loyal clients have built a relationship over the years? As a customer, I feel like the decision to take away someone who provided me with such excellent service was a poor business move. Because I do not trust the service of others who are currently employed by your facility (not saying that they're not excellent staff members--I just don't know them or have a relationship with them due to the extremely high turnover I've observed over the years as a customer), I can no longer patronize this establishment. And that makes me sad, because it's not easy to build a relationship with someone who will be responsible for accessing our most sensitive areas. I don't know where Katy is now, but just due to the sheer lack of consideration that LA Bikini has shown towards its customers in severing a relationship with someone highly valued by those who pay them to employ people they trust, I'll no longer be attending this establishment.

I prefered the Hoover location but I've been here before as well. Their staff is just as efficient…read moreand the wax here wasn't as painful as one from Hoover though. Nowadays I prefer sugar waxing though. Far less painful!

This this is one of the best wax places I've ever been to. They are fast and efficient and a waxing…read moreis great.

I've been doing hot wax for years and decided to try Sugaring. I'm so glad I made the change. It is…read morea lot less painful and I don't get read when I get waxed. Bre came very highly recommended so I decided to use her. It was pretty quick and painless, and I was not Red afterwards. This is located in a mini mall next to Phil Sandoval's and Tre Luna. Location is really nice in the bathroom was very clean If you haven't tried sugar, waxing before I would definitely suggest it

I was new to sugaring 6+ months ago... I have been an avid 'traditional' waxer for a good 15 months…read morebefore making the shift to sugaring. Honestly, I was nervous. I didn't know what sugaring was... but it was new. OMG. Y'all. While the end result is the same (smooth hair-free skin) the 'how' is different. Mostly painless. No irritation. Quick. ROOM TEMP SUGAR - no more 'burning' wax. For the last 2 appointments, I've had Reema. And I love her. For all of the right reasons - she engages in chit-chat and let's me babble (it's how I pass time and forget what we're actually doing). She's super fast but also expertly thorough. She runs on time and even early if you're there before your appointment start. I've had other great sugarista's too... but Reema is now my girl. My only negatives are (1) turnover seems high which means that my sugarista may change without notice and (2) it's REALLY pink. Like really. They claim to provide mens services, but the pink would be a huge turn-off if I was looking for mens sugar services.

This was the very first place I went to for waxing. While I love the end result, the waxings here…read morewere super painful, especially when they were done by Marci. Their team was always friendly but it wasn't a friend randomly confirmed that these sessions were more intense than need be.

My last 2 appointments have been changed to the Hoover location due to staffing issues. This has…read morenot been a problem since both locations are only a few miles apart. Marci still provides the same great service in a clean environment.

Jailyn is the best! She was very patient with me and understanding. I struggle with mild HS and she…read morewas great at accommodating to my needs during my visit. I have already been seeing great results after only sugaring once and I can't wait for my next visit. :)

From the owner: Local sugaring and skin care beauty salon in Hoover, AL, and surrounding areas.read more

I love Jordan!! She's super friendly and professional, she cares about your skin and strives for…read morelasting results! She's also great at offering tips on how to care for your skin at home and even has some amazing products for purchase in the salon. I absolutely love that she's in a private suite and doesn't have her clients/appointments overlapping. She's very prompt and sticks to her booking policies. Book her, you won't be disappointed!

Jordan knows so much about esthetics, is mindful to always keep skin taut in order to minimize pain…read more(the last place I went had more than ten different estheticians, all of whom performed services for me at one point or another) and I cannot tell you what a difference this makes!! I love her. I've been going to her religiously for years now and cannot say enough good things!