I had the opportunity to perform again for a Father's Day Brunch for the residence. Terry Dyson…read morereally does a GREAT JOB and made the Fathers & their families feel SPECIAL. His organizational skills are amazing as everything always runs according to plans. I hope I get the opportunity to perform there again as it's a pleasure watching the residence enjoying the moment. Trav P - Saxophonist

Care quality was very good. They came around often to check if there was anything that my wife…read moreneeded.

The place was clean and the staff was nice. The rooms were clean and inviting. I recommend anyone…read morewho want their love one taken care of this would be the place.

Silverado St. Charles is top of the line when it comes to dementia care. Our family has…read moreexperienced four different communities so far and Silverado is a company that does not only design communities for those with memory care needs, but focuses on overall dementia care. There are over 400 types of dementia and Silverado trains their staff in a way to recognize and support these variances instead of training their team to ONLY manage the needs of those with Alzheimer's disease. This approach takes a lot of stress away from primary care givers and family members. Dementia often comes with personality changes and behavior changes that ultimately lead to family members seeking help. We witness the staff gently redirecting our loved one, treating her with dignity, recognizing and celebrating who she was before the disease and who she is now, stimulating her mentally, and generally providing compassionate and loving care. This has a lot to do with the current administration in place and how strong the Silverado St. Charles care team is. The facility is new, beautiful, all on one floor (makes us feel good in case of emergencies), and a calm and peaceful place. Leadership is responsive and communicative with families and they did a great job of explaining their positions and thought behind COVID19 changes to processes and procedures. We as family members felt part of the solution and part of defining what the new normal is for our loved one. My family and I highly recommend Silverado St. Charles if you are looking for a safe and caring community for your loved one where they are treated with respect and dignified.

Horrible. If you're looking here for your loved one, ask them how many Executive Directors they…read morehad. At least 10 since the place opened in 2022. Just this week, Jim, one of the Activity Directors, was fired suddenly, after three years of providing great service to the residents. Food is awful, and lacks choices or quality. Have a special diet? Too bad. Eat what they make-- and pay $400/month for it! Mom needs low sodium and asked for alternatives for breakfast. She was told that she should just eat the sausage. Ummm....no. She cannot. Please do not treat her like an incompetent child. She is fully aware of what she can and cannot eat! But the most egregious?? Try having no way for the EMT's to access an apartment after hours. My mom fell and hit her head. She couldn't open the door. They had to break the lock to get in! And five months later, the lock is still broken. Still not convinced to stay away? This week, they drove my mom to Sherman Hospital for an appointment she had there. The bus never returned. My mom called me, saying she'd been waiting over 2 hours. My mom, who is 87 years old, was told they were coming and they never came. I called to find out when she could expect the bus and was told, 'oh, I thought she was home'. They had *no idea* that my mom was left behind. I had to go and get her and bring her back. Needless to say, she is moving to Clarendale at the end of this month. Do yourselves a favor and stay away from this den of incompetence and disregard. oh, and the other review that mentions the wonderful Director, Brian? he lasted about 6 weeks.

1 review 7 minutes…read moreago NEW What a great experience ! It started as we were greeted when we walked in the door. Brian is very knowledgeable about The Oaks. He took us to the desired apts, allowing us to " get a feel" for the size and style, layout while also answering all questions , ( trust me there were a lot ). As we were looking at the different floor plans, he was also talking and showing us all of the amenities throughout the community. We ended up at the main restaurant, where he invited us to return and enjoy breakfast ,lunch, or dinner, , further getting a feel for what goes on, and resident interaction.After we completed the tour, we asked for a few minutes to sit and chat, but also observe how some of the other residents interact daily. We were very pleased, with the looks, the tour, and also with Brian's patient and knowledge, and the "No Pressure" attitude. My mom said she felt good about everything!! We agreed to return the next day with my son so he could see and get a feel for the community where she would be staying. He agreed, it was comfortable and the right place for grandma. After having a little discussion, we all agreed and signed the lease. What a wonderful experience for mom, as well as myself, and even my son.

EXCEPTIONAL, amazing, 10/10 home for your loved ones, seriously. My grandfather moved here this…read moreyear and we can't be more happy with our decision. Karen and the management team helped my family EVERY step of the way in this difficult process. They go above and beyond to help you and they're so experienced. I believe Karen or Amy told me that they had been in this field since they were 15 years old during a nice chat we had. The facility is super cute and extremely clean. Very cozy and homely as well. Patients are not restricted to one area as it is one floor. The community kitchen each area that looks like it's from a home. The patients there are so nice too. When I went into the living room to hang out with them, I was greeted and I talked to some of the folks there- it's good vibes everywhere. Staff is super attentive since its a smaller facility, there's someone always easily findable. Made small talk with a really kind employee, it's just all good there! This is top of the line when it comes to elder communities/memory care facilities. Bartlett is a beautiful and safe town with a lot to do! Many facilities here are top rated, so we have good care here. Including Artis! Fancier than any other place we toured, I literally said i'd live there lol. They send pics/vids and updates if you request it. Defffffinitely check this place out!!

My mom is kept safe here, but the staff lacks the details in really caring for her and their…read moreresidents. Lack of routine, there's only a patio that they rarely take the residents out to, not many windows, too small of a lounge area. Her room is often a mess so we wonder if the staff ever goes in there to check on things. It's all very basic care.

I was very pleased with the care my husband received in the Memory Care unit while I had surgery…read moreand time to recover. The entire staff was friendly and helpful not only to me but very patient and respectful to the residents. I highly recommend this facility!

My family loves Cedar Lake. Highly recommend. Staff is friendly, chef is great, space smells great…read moreand everything is always clean. Various activities to do and great community.

My mom loves some of the staff and has made great friends but they are short staffed, and the food…read moreis cheap and repetitive. They don't act on the residents complaints.

My Father has lived at Revere Court for 6 years and I can't say enough good things about that…read moredecision. The staff is amazing and attentive. The programs they offer to our loved ones are exciting and enriching on a daily basis. Placing my Father in a memory care home was the most stressful and difficult decisions I've ever had to make but I'm so thankful I chose Revere Court. They put all my worries at ease and have handled the pandemic gracefully and carefully to keep our family members safe and loved.

My father has been at Revere Court for almost five years. We originally moved both my mother and…read morefather there together because my mother had Alzheimer's. They had a wonderful room together and were very happy. My dear mother passed about two years ago. My father wanted to stay in the room they shared her last few years and Revere Court told us that room would always be my father's room. The staff treats my father like family. They are kind, thoughtful and always treat him with respect no matter what. My family has been extremely happy with everyone there. Pam is exceptional. She is always there to answer any questions we have. I want to mention Jim the night nurse also. He has been always there for us when ever we needed to have dad checked on late at night or just a evening chat with dad. Thank you to all the staff there. We appreciate all of you.

It's been a few months since my father passed at this time. I just wanted to reiterate how nice…read moreSunrise is. They really did make his last few months as good as they could be. It was a night and day difference from the last place he was in.

The sales pitch is Great and they tell you all the stuff you want to hear but it's all a lie…read more There is no smile app that they claim. They never did laundry. Not once... They never changed my dad. They never bathed him.. If my mom didn't go everyday he would be sitting in filthy clothes and feces... If your loved has dementia I would definitely not have them go here. After 3 weeks of being there they sent him to a behavioral health facility and we couldn't visit at all and he got covid and sepsis and then basically passed away in hospice a month later. I guess if you want your loved one to pass away send them here. They know what to do.

I live here and the Activites are fun and there is something to do every day. The care is really…read moregood. The staff help you

My mother was here for three years, I have to say the loving and kind nurses, CNAs were right…read morethere letting me know whenever my mother needed something or the doctors would change Meds or for anything , They were on top of it. I highly praise Mark the nurse who cared for my mother , he just had a way with her that made me feel comfortable and my mother in a safe environment. My mother loved it there and what is not to love she was surrounded by people that really cared for what they did . the facility is very clean and the food was good to. Thank You White Oaks for taking such good care of my mother all the way through Hospice and all.

When my mom was diagnosed with cognitive impairment, my family and I knew that my mom needed to…read moremove to assisted living. We visited a few senior living facilities but Westbrook stood out because it has an upbeat decor and vibe, and not a gloomy atmosphere like the other places we checked out. The Westbrook staff has helped tremendously with my mom's progression from assisted living to memory care. It has obviously been difficult to see my mom decline from Alzheimer's and aphasia but knowing that my mom is extremely well taken care of has given my family some peace. My mom is always dressed and clean. My mom is comfortable. Her room is always clean. There are daily activities in MC. It is not just leave the residents to watch tv all day. The amazing staff is always interacting with the residents. There are many staff members who have worked at Westbrook for years. I think that says a lot about how Westbrook is managed and the culture. Throughout this journey the staff has become like family to us. We trust their care with my mom. I highly recommend Westbrook and my family feels blessed for their care.

One thing I truly admire here is the beautiful sense of community, where assisted living and…read moreindependent living residents come together to share meals and activities, fostering a spirit of inclusivity found in few places. The staff radiates kindness and compassion, creating an environment where everyone feels valued. Current residents generously extend their time and support to newcomers, helping them navigate their new home. The atmosphere is warm and inviting, filled with residents who genuinely care for one another. Moreover, the activities and outings are not just enjoyable; they are vibrant celebrations of life and connection