Do everything within your power to avoid placing a loved one in this facility…read more Their website prominently features photos of their common areas, which are quite beautiful. Do you wonder why they don't have any photos of the rooms? Because they are dumps that haven't been remodeled since the 1970's. Fortunately, I've posted a few pics so you can get an idea. How do you like that broken board with the protruding wood splinters next to the bed? And how about that method for calling for an aide? A call button accessible from anywhere? No! A knotted clothesline that your loved one is supposed to pull (and which can't be accessed if they are out of bed and in their wheelchair.) Pretty slick, huh? Believe it or not the rooms are not equipped with telephones! When I expressed astonishment at this I was told "You can always get the person a cell phone." Yeah....modern technology in the hands of people in their eighties and nineties with poor eyesight and shaky hands....that's a real winning "solution." Being able to communicate with your family member is a hit or miss proposition and this is a huge issue. Rooms are. dark and depressing as prison cells. Each has a single overhead fixture with a low wattage bulb in it. Over each bed is a fluorescent fixture with three tubes in it. These would be adequate I believe, if all three tubes were lit. But the fixtures are fifty years old and ballasts for them aren't available. If two bulbs works consider yourselves lucky. Any responsible owner (and this facility is owned by a huge corporation,) would simply replace these outdated fixtures, but that would cost money, you see. To their credit, management does permit use of your own table lamp (taking up some of the limited room on the dresser,) but that shouldn't be necessary. Many of the beds have wall mounted TVs barely bigger than postage stamps. How an elderly person is supposed to be able to see the picture, is beyond me. Their maintenance man (a one-person"department,") said he's only permitted to install the larger TVs that some beds have once the old tiny one no longer works. Here again, you are permitted to bring in your own TV and set it on the dresser if there's room, but once again....that shouldn't be necessary. And Aperion Care didn't purchase this facility just recently. They have had five full years to put things right! It took me two weeks to get an elevated toilet seat installed in my family member's room. A task that should take two hours at most. She'd still be waiting, I believe, if I hadn't contacted corporate headquarters! If you sign up for laundry service you're told that laundry will be picked up and returned three times per week. But you're lucky if it's once a week. Unless you're willing to do their laundry yourself your loved one will wind up without any clothes to wear in short order. Nearly half of my family member's clothes, as well as some bedding, disappeared for good. I spent months trying to get Aperion Care to honor their own promises regarding laundry service. Even twice a week would be nice! Yet all I received were excuses and empty promise after empty promise. Housekeeping is sorely lacking. Urine soaked bedding may very well not be changed until just before bedtime, and even that can be difficult to achieve. As far as the staffing is concerned, all nursing homes are understaffed as part of their business model, and this one is no better or worse in that regard. Residents can easily wait an hour for an aide to come help them with toileting, which leads to accidents. One Sunday I came by to visit my family member and there were no nurses on duty. I was told that much of the staff had staged a walk-out in protest of their pay and working conditions earlier in the day. The food varies in quality, from inedible to quite good. To their credit the kitchen does seem to strive to use fresh vegetables, rather than canned, and the difference is noticeable. Medical care leaves something to be desired. Although I have Power Of Attorney for healthcare for my loved one, and the Administrator, Director of Nursing, and Social Services Director all agreed that I should be notified of any proposed medication change before it happened, they did not honor this commitment once in four months. The Director of Nursing seems genuinely committed to her job and made herself readily available to me, which I greatly appreciated. As with other nursing homes I've experienced, there are a few truly wonderful nurses and aides working here, as well as people who have no business being there at all. Most fall somewhere in between. The Admissions Director is competent and caring and strives to assist, even regarding matters that fall well outside of his job duties. Once, again, if you can avoid patronizing this place then by all means do so.

Overall clean facility. Residents are assholes after 2pm and staff are no where to be found when…read moreyou need them

I have to say that my time there was not great but it wasn't terrible the people that work there…read moreespecially for one CNA Mariah she really cared for all her patients she deserves a raise. when i first got there she really noticed that i was in major pain and tried to make me as confortable as possible. When she told me about options about the shower schedule she had to do a bed bath on me and treated me with dignity and made me feel confortable. From that day on i knew that while she was there i was in good hands with a caring person. There was a few more people there that always made me confortable and these people are the reeptionist i always called her georgeous and she called me hansome she made me feel at home i didn't get here name and i am sorry. there was two more people that really kicked my butt in therapy and they were Agnes and Ross they really worked me because they knew how bad i wanted to go home and they did not take it easy on me i appreciated that there were days when i got back to my room and just exhausted. This is the reason that this review is not five stars and it comes down to privacy. This is more for the second shift when the door is closed to the room it is only proper to knock and wait to be answered before coming in to the room. They had a habit of just walking in the room without knocking. There was a couple of times where i was in the bathroom and they just barged in and opened the door. Even though it is a kind of a hospital vibe when the door to the room is closed it should be considered being private and the courtesy is to knock not just walk in the door. if i ever have to go back for rehab i would go back to avondale

We moved my mom out of Avondale Estates of Elgin within 36 hours of her admission due to multiple…read moreserious concerns about her care. We requested a breathing treatment three separate times, and it was finally given about five hours later. The nurse then left the mask on and did not return for about an hour to remove it. Afterward, my mom was put to bed and the call button was left on the chair, out of her reach. Late that night, after 11 p.m., someone entered her room claiming to be a doctor. When we informed the facility about this the next day as we were arranging to remove my mom, they said they had no idea who that person could have been. Our mom has significant edema and needs to keep her legs elevated, yet the facility had no recliners available. Her only options were to sit in a wheelchair or straight chair with her feet down, or lie flat in bed. We were also told that walkers were not allowed, which raises serious questions about how patients are supposed to regain strength and mobility to safely return home. After a shower, the bathroom floor was left wet and never mopped. Our mom slipped on the wet floor while brushing her teeth. We reported this and told them we were taking her home and arranging home health instead. To make matters worse, when the home health provider called to obtain her records, their calls were not returned. Based on our experience, this was a subpar facility and we would not recommend Avondale Estates of Elgin for anyone needing attentive, safe, and responsive care.

My mom spent time at Highland Oaks prior to her passing, and I cannot say enough good things about…read morethe facility and staff. I spent many hours keeping Mom company in her room, and every single interaction I overheard between staff and residents was kind, gentle and respectful. Every staff member is helpful, regardless of whether the current need is in their job description. All laundry is done daily, and the facility is always sparkly clean. The compassion we experienced was infinitely superior to nearly every setting we've encountered in life; I felt so cared for even in our initial admission meeting. So very thankful God brought my mom to Highland Oaks.

Phenomenal care ! My loved one has been here 3 1/2 years, and as a hospice volunteer, I have seen…read moremany other alternatives . Yes, like anywhere, there are a few personalities to consider , but overall the quality of care is great. It's always good to be there as much as you can for your loved one -no one else can provide the love you can. Don't leave it to others no matter where! Grateful for everyone who works here!

This Company is only about Getting Paid. The Care Is Sub Par…read moreWe had a lot of different Care Givers in our home. The first one hadn't grown up yet Ruined our stove a pan and claimed it was a 3rd party. There Idea of Cleaning was to push the Swifty around to sweep the floors God Forbid you move a Garbage can and sweep around it. They didn't clean toilets or after themselves when they showered. We had one who wanted to take over acted like they owned the place disappeared with our dog for an hour or longer every time they went for a walk the place was dirty it stank and it sticky we had ants we had pink mold In all the years we lived there We never had non stop ants and We never ever had pink mold We had people that would do a week or more of laundry when they came into our home. We didn't care if they washed when they were there but going thru 3 bottles of soap in a month is unheard of in our house. Shoving hot food at the client Not talking to them hiding in the room Being afraid of the dark. But they sure wanted to get paid. For What they were charging us you could go to a Nursing Home and get better Care.

Make sure you not driving far from a interview Jose wasn't…read morehonest for the position here was hiring for

This is the place all assisted living should be based off of. Caring staff, spotlessly clean and…read moreresidents that are kept clean and tidy every day. They really truly care.

From the owner: The Vines is uniquely owned and operated by registered nurses. We are a Sheltered Care Home…read morelicensed by the State of Illinois dedicated to enhancing the lives of seniors in our community. Sheltered care is for seniors who do not require skilled nursing care, but do need assistance, and/or supervision in meeting their daily needs. We are committed to offer excellent, professional care in a safe, pleasant and social environment. Having compassion for each resident combined with our intimate setting, we strive to create a home like atmosphere. We treat each individual as if they were family, promoting personal friendships while maintaining a sense of independence, dignity, and respect. The Vines Senior Homes takes pride in the care for their residents providing them with a comfortable facility with a welcoming touch. We thrive on making a connection with our residents and their loved ones so that their experiences are gratifying and never overwhelming. Our staff knows each of our residents by name. They know them on a personal level not just by their room number. This is a huge benefit of being a smaller facility. We are the tiny home on the block busting at the seams with compassion...so much so that The Vines opened our beautiful new Assisted Living Wing.

I have been working with the company since 2010. I couldn't be happier working for Brightstar. The…read moremanagement and owner are great and always make you feel like you are there top priority.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

I had great care at Avantara. The Physical therapists Riza and ? Were great. Yvette the O T was…read morealso good. Lourdes did a great job of processing me for intake and facilitating my transition back home. I also had great care from Cindy facilitated my trip to my Dr. And the nurses Loli and Karen answered call lights as needed. The activities with Angelica and Jeremiah. CNA Ruth was the best..treating me with respect and compassion. This is my second Rehab here for knee replacement and I highly recommend it.

DONT BRING YOURE LOVED ONES HERE! my Dad was there…read morerecovering from a partial amputation when he developed gangrene due to lack of care from the facility. He needed more of it amputated after that. He had bed sores (also due to neglecte from the facility). He was left in a room with a dead person for 5 hours. Medication of his missing or just not ordered? I have personally been lied to numors times by staff trying to cover their own butt's and it seems weird the would have their Google reviews disabled. Trash place.​

The staff here was amazing! I did a volunteer/donation and Kery was awesome! She was so sweet and…read moremade sure the donations were appropriate for the patients! Her thoughtfulness was amazing!

In case you're already suspicious, I must admit that I haven't really "tried" Rosewood myself, but…read moreI often visit my grandma there and she's had mostly good things to say. Often the staff will come into the room while I'm there, and they seem to range from pleasant to straight up super nice! I get the impression that the service isn't perfect, but it's not a 5-star hotel. That said, I think a well intentioned and thoughtful staff goes a long way.

Awful place, if you care about your person and they have any type of paralysis. Do not send them…read morehere. He was left to sit all day in a diaper in a chair. He was not rolled on time, had to ask for showers and was put off for days. Obviously had staffing issues. Rude night staff per my father who had his mind completely intact. In the end father developed stage 4 ulcers and sepsis due to their blatant lies. I was dumb didnt take pictures of his wounds because they were on but and sacrum. He wound up back in the hospital and spent the next 2+ yrs at another facility getting weekly debridements to try to heal the wounds. Some healed but one never did. He ultimately passed from another issue. Run dont walk from this place. This was 6 years ago.

10 times better than Rosewood in Elgin. Staff continues to be fairly cold. Cna's work very very…read morehard, nurses are lazy. Facility is old and tired. Getting a shower is like pulling teeth. Rehab staff seems competent and even friendly. Convenient location and easy access to Advocate Services make this an acceptable choice. Will consider other options if there is another opportunity or need.