I don't usually leave reviews because when I receive a good service, I chalk it up to them doing…read moretheir job correctly, but this time, I received an exceptional, above and beyond service which made me feel inclined to leave a review. My wife and I contacted them for a fridge repair. They sent us a technician named Erick B, and we are going to be their customer for all the appliance issues. Erick is very polite and on time, and if there's a delay and is going to be late, he will let you know on timely manner. He explained everything as he worked on the fridge, and although the repair ended up not being possible as we were going to need a new fridge, he really did everything he could to save the fridge and us a lot of money. On top of all that, what sold me to recommend this company and decided to call them for all of our appliance needs is their customer support and aftercare service. When the first diagnosis and fix didn't repair the problem, Erick came out to do a second diagnosis and when we concluded that it's a compressor failure, he helped us research for a quality fridge to replace our old one. Now, I don't have experience with any other technicians from this company, but if they are as good as Erick, you are in good hands. So, if you are in need of appliance repair, give this place a try, and maybe you'll get to enjoy the above and beyond customer service Erick has provided us

They called to ask if they could come out earlier. Awesome. Eric the tech text that he was 25 mins…read moreout. Eric tested the washer and ask me about the leak. The washer was fine and he was impressed that it was so clean. Turned out the drain was the problem. On to the next problem. Would call them again.

My in-laws have been using these appliances for years. I recently requested a diagnostic service…read morefor my refrigerator. Steve asked a few questions to troubleshoot before coming out and it started functioning properly again. Definitely recommend this business 100%!

Steve, the owner is very helpful. I needed a new dryer, but…read morethe new ones at the stores had bad reviews. So I wanted a regular dryer, not a dryer computerized. I thought I need to buy a used one to get just a regular dryer. I bought one from Valley Appliance, so glad. David their repair person, has repaired our appliances throughout the years, and has been such a blessing to us!

I called to explain the issue with our refrigerator and was given a service window between…read more2:00-4:00 PM. During the call, I was asked to text our address, which I did promptly. Unfortunately, no one showed up by 4:00 PM. When I followed up, I was told they never received the text. I then sent a screenshot clearly showing that the message had been sent and delivered. Despite this, they continued to insist that they never received the original message. This wasted our entire day waiting on them and now nobody is open and we have rotting food. This was a very frustrating experience and a clear breakdown in communication. We expected better coordination and accountability.

What is a surprising discovery! such a professional and…read morepatient technician-- Anthony . he was professional knowledgeable and very patient in explaining what caused the problem and how it could be fixed. he diagnosed the issue quickly and worked very carefully throughout the repair process. what I appreciate most was his honesty and reasonable pricing. he did not try to upsell unnecessary repairs and made sure everything was working properly before leaving. my washer is now running perfectly again. It's not easy to find someone reliable and trust worthy these days , and I highly recommend his service to anyone needing appliances repair.

Great experience with Sergey. My refrigerator was acting…read moreup, I have repaired my own refrigerators forever, but I had a spinal injury and now I can't bend and twist my body to work on things like this. My diagnosis was that the drain tube (inaccessible on this small refrigerator) and thermostat were freezing up due to the drain hose being blocked by ice. So I was interested in finding out, and if whoever came would try to "upsell" me unneeded repairs or parts. The phone was answered immediately and the nice lady made me an appointment in about 2 hours from when I called...pretty remarkable. I figured it would be a day or 2. When Sergey arrived, he was totally professional, he had the right small tools to pry the plastic covers off the back of the freezer, and let me watch, and sure enough the whole system of the drain, thermostat, etc, was totally frozen and not working. (I had been using a hairdryer on that area the last few days to thaw things out and keep it working, but I knew that there had to be more area frozen than I could affect with the hair dryer). So my diagnosis was correct. Would Sergey do what I feared most repair guys would try? Tell me it was something else, a part was broken, etc??? Absolutely NOT. He explained what was happening, HONESTLY and went to work, the most important tool he had with him ( I guess because of how I described the problem to the lady on the phone) was a sort of electric water kettle, but it could aim the stream of steam directly on an affected area. He had everything melted in maybe 15 minutes, everything was in working order, he sealed everything back up without cracking any of the plastic (!), and then we advanced to payment. Here, he actually did delete the charge for visit/diagnosis, as advertised, and I paid him a reasonable price, and now a week later everything still perfect. I really needed this fixed if possible , it is for my very small kitchen, the only refrigerator that would ever fit (only 24"x 26"x 62") and I had been shopping around online and could not find any new fridges that were that size, only smaller, and this one is so small that I basically have to go to the store every 2 or 3 days as it is. So high marks for Evotech, something that is getting harder and harder to say nowadays. The only minor niggle is that there was no warranty or anything on the repairs. But because I had never discussed that before he began work, I just accepted the fact and REALLY needed that refrigerator working again, and based on his professionalism and his discussion with me that the problem may have been the insulation on the rear of the plastic panels in the freezer had begun to deteriorate (it's 10 years old) and he could not replace that anyway. Honest, Professional, Friendly, I'm satisfied.

My washing machine stopped working. Sergey came out to do the diagnostics (which I had already done…read morewith the of YouTube and boy was I wrong lol) and within an hour he told me what the problem and the cost. I paid the $75 diagnostic fee and when he came back to fix the machine, he applied the fee to the total cost. All in all my machine is working like new again, considering it's a 15 year washer. Surgey is super and and very professional. I would totally use Evotech again!!

+ Responsive, reliable, professional + Repair completed…read morewithin same hour as diagnostic + Excellent, thanks Notes: - Service premium is on the high end. Taught me an important business lesson. The way they conduct their service is quite genius.

I highly recommend Yury for appliance repairs. He was punctual, professional, and extremely…read moreknowledgeable. He quickly diagnosed the problem with my dryer and took the time to clearly explain the issue. What stood out most was his honesty and fair pricing. He never tried to upsell unnecessary services. Instead, he focused on finding the most practical and cost-effective solution. If you're looking for an appliance repair technician you can trust, Yury is the person to call.

Great service, thanks Eric! Fast reply, came out immediately... Very reasonable price to clean my…read moredryer and super pro! Will use again for future jobs...

When my refrigerator stopped cooling well, I decided to go with Eric for the repair, even though…read morethe diagnostic cost was a few bucks more than other replies. Why? Even in our initial conversation he asked the right questions and offered some possible scenarios. And when he got here, he confirmed that it only required a minor cleaning of the coils - so no additional cost! (In my experience it is hardly ever just the initial cost, so it was a welcome surprise.) Finally, Eric offered some advice on how to keep my fridge maintained in the future. And what brand to buy when I'm ready for a new one.

Yan is the man of the hour. Not only reliable, but after coming to the residence to check out our…read moreappliance, he assessed the estimated cost of repair and labor would be somewhere in the $400 range. Then he actually paused to think about if there was anything else he could do. A half hour later Yan figured out how to reset our digital panel and viola our appliance had been repaired. How much did this cost, you may ask? Only the initial $50 for the visit. Such a great guy! I was prepared to pay well over $50 for the cost, his time for the service and tip. And it would have been well worth. All in all, Yan saved us $350 and a whole lot of hassle.

I called them to get an estimate on my fridge leaking to the floor but no one picked up, so I…read moretexted them as the voicemail said. They responded within 5 minutes and gave me a quote of how much he would charge but said that I could probably do it on my own if I wanted. They walked me through over the course of a few days and helped me fix my fridge on my own free of charge. They had absolutely no reason to do this for free or even be kind enough to follow up but they did and I'm extremely grateful. Will definitely reach out to them again if I ever run into any more issues knowing they have great customer service.

The service was very professional and complete to our satisfaction. Russ was very polite and on…read moretime. Also followed up after the repair as to see how the dryer is working. I recommend Russ as and his company very highly.

They responded promptly and got the job done! Price of initial visit was deducted from the repair…read morecost. They didn't have the part on-hand so had to return at a later date to complete repair, which was no problem. The only place where there was room for improvement was communicating when I would expect them to return, I had to call back to find out. But otherwise no problem!

I took time off work for the appointment and they no showed. They rescheduled and no showed again…read more I don't know what happened to this company because they'd always been great, but I'm really disappointed.

Our dryer smelled like "burning electrical". We have four children, with three of them active in…read moresports on a daily basis. We cannot afford to have our dryer down for very long. I called and spoke with Anthony in the morning, and even though he was booked all day long, he still made it to our house. He quickly disassembled the dryer, identified the built-up lint around the burner, cleaned it all up and wiped it down, checked all of the wires to make sure nothing was melted or shorted, and put it all back together. Within an hour, we were running laundry again. Thank you so much to Mom's Appliance Repair and Anthony!!! Very respectful, very courteous, took the time to explain what he was doing, and gave suggestions on how to avoid this problem in the future. The price was very reasonable. You can bet we'll be using them again!

Purchased my washer and dryer with this seller in 1990's, Maytag, they were used back then and I'm…read morestill using them. They needed repair for a noise it was making and he came to fix it a few years back. In between I fell into the idea of buying a BRAND New washer from Best Buy, it was a top of the line, water-saving " side door washer with no spinner. It broke in two yrs, the technician came to fix it but I just didn't like it. Thank goodness that I kept my used Maytag washer and dryer and I'm still using them. I also purchased a used refrigerator from this seller for the garage and they are great!! My daughter moved out and we purchased a refrigerator from this seller. We have recommended this seller to our friends and family. Please know these are used appliances and some are inside the store or outside therefore risking from the outer elements like spiders, roaches or other outside bugs. The appliances are clean but maybe some have been sitting there a while? I have NEVER had the experience of finding bugs or roaches but I read the comments of other buyers and Yes it's scary to see it and to have in your home. But you can aso have this risk with other department stores too! Bugs are small and they can creep up anytime. I tell my family if you're buying make sure to inspect it very well. Take a bottle of Clorox or something to clean it and also take a bottle of raid to spray outside and under the appliances before loading it into the truck, wait a few minutes while the seller makes the receipt. The seller and the wife are in the store. He is a quiet person a man of few words, he shows you what you want and gives you choices to review. He gives you his opinion on what's the best for you. It's up to you if you want to take it. I definitely give them 5 stars because ultimately you want something that is going to last. Not just some chit chat of someone that wants to make a sale. He doesn't pushes you to buy anything. I like the no hassle attitude.

BUYER BEWARE!!! The pictures of the fridge they sent me were great! Delivery went w/o a hitch…read moreunlike the other review. My problem is they delivered a fridge full of ROACHES! No wonder they left quickly. Upon starting to disinfect the fridge I found baby roaches. I immediately contacts them and asked them to pick it up. Not even 30 minutes after they left! They refused. They offered me my money back and I told them they could keep the delivery fee, still they didn't want to pick it up. Once I told him that if they didn't pick it up tonight (July 8, 2014) I would send them the extermination invoice. they stopped all communication. DO NOT purchase anything from them... Unless you want your home infested with roaches!! I ended up paying $120 (which the business has not offered to reimburse) to a couple of movers to get the refrigerated roach colony out of my house! The earliest they can come get the fridge is 10 a.m. on July 9, 2014. They may be use to living with roaches but I certainly am not. Again I say, BUYER BEWARE!!!