I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

Patrick installed my Lorex NVR with bullet cameras, installed a new wired doorbell (where no wiring…read moreexisted previously), and some WIFI floodlight cameras. The first thing of note was how good Patrick's quote was when he sent it to me. His pricing was fair, and his detail and thorough approach to making a proposal were top notch. Everything was in it...including diagrams and photos. He does a complete breakdown of labor and hardware costs so you can tell what you are getting for your money. If, like me, you are providing the cameras or NVR, he helps you understand where your part ends and his begins. He also was very quick to get back to me and keep in contact as I was making my decision between him an other vendors. In the end, obviously I went with Patrick...and his price was not the lowest in fact. His professionalism was what tilted me in his direction. We made a few adjustments to the proposal so by the time he came in, there were almost no details left to work out. That is always a good sign. I'm very glad I made that decision. Hey and Indy did a great job taking care of our home as they worked. The camera's went up and they look as they they were originally a part of the house design. The doorbell also looks original. I would absolutely work with Patrick again and most likely I will.

Recently I was having internet issues, and Patrick was able to evaluate my service and connect me…read morewith better products to make sure I was able to keep working remotely. Their service was affordable and of good quality. I needed them to update my internet, and they definitely delivered!

Electricians were rude and condescending. It felt like they thought they were doing us a favor by…read morebeing there. A small job, but I was trying them out to possibly do something bigger. But nope, not giving them my business.

Electric work took too long, was sloppy and overpriced. Not to mention, some of the younger…read moreelectricians had horrible attitudes and acted put off when asked to redo work that was not done well the first time. We had to have main circuit breaker redone by another electrician and many connections were noticed to be loose.

I had an excellent experience working with High Tech CCTV. They are truly professional,…read moreknowledgeable, and reliable when it comes to CCTV installation and support. From the first consultation, they explained everything clearly, recommended the best options for my needs, and delivered exactly what was promised.

From the owner: Protect your business with Hi-Tech CCTV —a trusted security systems expert in Reisterstown for over…read more20 years. We specialize in custom security solutions for commercial properties, including gas stations, retail stores, and offices. From surveillance cameras to access control, our experienced team delivers reliable installations and service you can count on. Call Hi-Tech at +1 (667) 755-9169 for a professional security assessment today

I'm not sure I can call myself a customer, because I was never given an invoice, but I had a very…read moregood experience with Easter's and thought I should share. I had an emergency with my front door where it is old, had broken, and was a major security risk as I could not secure the door from the outside. I was desperate to have someone look at it, hoping to get any help possible, and had called 3 local lock & key operations. I had a visit from another outfit who left me with a $200 bill and no actual resolve, because the lock was busted beyond what they could fix on the spot. Easter's had given me a window prior to the other guy coming out. So, when he left, I called Easter's to see if I should still have them come out, or if the guy that came from another company had done everything that they would have done. The lady from Easter's who helped me (I feel so badly that I've forgotten her name) was so incredibly nice and helpful. We were back-and-forth via phone and email for over an hour, at which point she agreed that her technician would likely run into the same problem of the lock being so badly broken, it wasn't something they could fix on the spot. Even though they never actually came out, I felt as though they were so willing to help, thorough, and really made me feel like they went the extra mile for me, without even coming here to do the work. I'd recommend Easter's any day, and will definitely be back in the future if I need anything. Thank you so much, Easter's!

I had a lock box/file box that had some very important paperwork and cash inside. One of my family…read moremembers lost the set of keys, which unfortunately had the extra key on it as well. I called several locksmiths that would come to your home, but they could not give me an estimate on the cost. I spoke with Cindy at Easter lock and key, and after sending her some photographs she assured me they could make me new set of keys. I took the box down to their shop on Joppa Road and in 15 minutes, I had a new set of keys as well as access to all the important paperwork/cash. They charged me a wopping $12.98!!! Can't say enough good things about this company. Thank you, Cindy and Stevie!! With sincere gratitude, Julie Kaczor

Had trouble w changing storm door locks. I messaged them on yelp and they replied right away. I was…read morequoted the same price in the message and paid. Alex fixes my issues very quickly. Great service, would recommend and use again.

Art and his team quickly addressed my need to change out the locks quickly and in a timely fashion…read more The value for service was good and would suggest for anyone else in the area that has this need