Was going to purchase a 2026 outback Touring XT. Put down a 1000 deposit. The day before I was…read moregoing to finalize everything and pick it up, my wife had a change of heart and didn't want to get the car. I told the salesman that I had changed my mind and wanted my deposit back. He tried to tell me that I forfeited my deposit according to the buyers order, etc. etc. But I checked and Ohio law states that you are not legally under contract until you take possession of the vehicle. He also tried to highball me on the price initially. After some usual 'I have to check with the manager BS, they did give me my deposit back. I won't be going back to the dealership for anything.

We enjoyed our experience. No pressure. Changed my mind several times. Went back several times…read more Eventually purchased a vehicle and still changed my mind on the color several times and they adapted.

Today marked the third service appointment in 11 months that was scheduled that they reneged on…read more Despite multiple emails from them confirming the appointment over the past week, parts were not available to cover the Genesis recall. They, of course, are blaming the OEM but how hard is it to call the customer prior to them making a 40+ minute drive!? Real black eye for the Genesis brand!

Horrible customer service! No one in service is answering or returning calls back. I don't…read morerecommend buying from them.

We purchased a 30,000 car. The dealer ship never went over how to use the cars features. We have…read morespent hours Goggle searching how to use the screens and buttons that should have been explained to us upon delivery of the car. Then there is the finance Department. Their goal is to get you to use their app and get out the front door. Again, zero customer service. Options were not explained in detail. We have been back 4 times to get 1 sentence answers. We are not dumb people. I am a healthcare administrator and my spouse is a business owner so we know a little something about customer service of which Brunswick Auto Mart has none. Avoid this dealership. Do your research.

Tried to order a car part from them online. AFTER charging my card they emailed me in three…read moreseparate threads marked urgent in less than 24 hours that I needed to confirm that I ordered the correct part. Over the weekend no less. Their email reads like a spam address so it also went to the junk mail. I just so happened to be looking for something else and ended up seeing the messages. They didn't ask what kind of car I had ordered the part for but continued to question wether or not I had gone to a dealership to confirm the validity of the need. They canceled my purchase after confirming they would process my order because they felt I had ordered the wrong part even though they don't even know what kind of car I was ordering it for.

We went in this morning to purchase a used Rogue. Ian instantly greeted my father and I. He was…read morevery low pressure, relaxed and very professional. He was very patient with us and answered all of our questions quickly. We had a concern about the brakes and he had their technicians take a look at it right away while we started the paperwork. The brakes have another 10K miles until I need to replace the pads. Overall, the car I purchased was in excellent condition and I am very happy with my purchase so far. The paperwork process with Ryan went smoothly. I would definitely recommend. Very happy with my experience with this dealership.

I had bought a car a couple of years ago from KDK. Everything with buying the car was alright, a…read morefew minor cosmetic issues. Other than that it was a great car. I had to sadly part with that car after an accident. I was informed from relatives, that i can possibly get some of my money back from the extended warranty if I contacted the finance department of KDK. After trying to call them for a few days i finally got in touch with the Finance department. When first talked to I was told my Tesla was almost ready??? I told the man on the other end who i was and why i was calling. Tony Williams of the Finance Department then told me he would take a look and give me a call back. What then followed was me periodically trying to get back into contact with Mr. Williams. The photo i have attached to this review shows this. After the last text messages i noticed i was blocked. This is very upsetting since i spent around 22k when buying my car and this is how they treat this customers after they drive of the lot? If they are willing to help fix this unprofessionalism. Unblocked me and send me a text!

My lease was due with Alfa Romeo and I decided to go in a different direction, and thankfully my…read morehusband leased a VW earlier in the year from Brunswick Volkswagen...so I figure why not. I reached out to Ravi, who made the process seamless. We went back and forth Vu's email and when I went into the dealership, he had the Atlas ready. I checked it out, we say down and started the paperwork. The staff was amazing, from Lance in leasing, Mike in finance and Ravi in sales, it was quick and easy...no hours of paperwork. If you are looking for a new car, lease or own make your way out up Brunswick Volkswagen and see Ravi. The showroom and lot are easy to navigate and everyone involved does their job properly. Great experience.

Brunswick Volkswagen is one of the car dealers under Brunswick Auto Mart brand umbrella. My family…read moreand I trust no other car dealership in the area, it remained unchanged for many years. I purchased my third car from this dealership yesterday, first Volkswagen. I am so impressed with every experience here! INVENTORY: The inventory at Brunswick Auto Mart is huge for both new and pre-owned vehicles. Make sure that you browse all their buildings located within close proximity. Brunswick Volkswagen building specifically has a huge lot of pre-owned vehicles including Volkswagen (new cars are also available). The inventory is available to browse online as well with helpful filters (great for saving time!) All vehicles include videos and CARFAX. It's incredibly easy to browse for experienced car people and those who don't have any idea what's going on like myself. You get a very clear picture of choices before even visiting the dealership. What I most love about Brunswick Volkswagen is that they genuinely want to find you a vehicle that fits all your criteria - budget, mileage, and lifestyle. That's a a huge contrast to other local dealerships I've experienced in the area. They will gladly partner with you and keep an eye out for the best incoming vehicles. I had several choices for my very picky criteria, and the decision was hard (quite a few choices!) Ultimately my choice was WV Jetta. My first Volkswagen after years of being Mazda girl. The car met all my criteria and also had a major cute factor. SERVICE: The building is gorgeous - ample natural light and very comfortable surroundings for customers. There is also a comfortable, well lit customer lounge to make the process more comfortable. The service genuinely deserves one million stars. And I'm a very picky service person. Everyone I've worked with over the years for car purchase made a very stressful process a breeze. They felt like partners rather than sales. The process here is very customer-centric. The experience is very smooth, clear, and respects one's time. I also always felt like the vehicles I'm purchasing are safe and reliable. Some have lasted me years. I especially liked working with sales guy Ravi during my last visit. It was a very stressful and uncertain time for me personally looking for a car after a car accident. I walked into this car dealership and knew that I could just exhale all the stress. Ravi was fantastic with finding the cars within my criteria, explaining the differences between the vehicles, ensuring that the vehicles best match my lifestyle, and making sure that the entire transaction was smooth. He made all of us feel heard - myself and my parents. Ravi also seemed like a genuinely nice person which is also important. I will definitely work with him next time if I ever need another vehicle. Highly recommend! Especially as a woman, I feel that navigating car purchase process is often very intimidating and tedious. Not here. I can with confidence say that at Brunswick Automart (including this Brunswick Volkswagen) always makes this process approachable, efficient, and very positive. I actually look forward going to Brunswick Auto Mart and looking at cars! I very highly recommend this car dealership!

Stay away If you like used car salesmen in plaid jackets…read morethis is your place!!! Really horrific communication throughout the whole process. Made arrangements to come test drive a 2018 Honda Odyssey. Turns out it's a 2017. Made arrangements to come test drive it... lot is closed and no employees. Show up late, and the van has a range of zero miles worth of gas. Van was in great shape - negotiated a fair deal. Supposed to get alignment done... no such luck. Came in to buy Van, supposed to have paperwork started for a quick transaction, nope. Had to ask them to wash it. Van had a cracked windshield, his brother said fix it and he only offered to split the cost. Then we go radio silent when time comes to get the title. The van was purchased 2/18/2026... multiple texts, FB messages, voicemails... no answer where my title is. Fun fact title got delivered after 14 voicemails and texts. Claimed he didn't have it, but was signed in his office. Delivered on 4/4 with tags expiring on 4/5. For a place that has been around 27 years... it feels more like Mos Eisley spaceport, where "You will never find a more wretched hive of scum and villainy. We must be cautious!" Never buy from these clowns... their dealership is a circus, and not reputable. I've seen lemonade stands with better operational management skills.

Absolutley do not come here, he forgets everything and we told him we would be abt 5 minutes late…read morefrom him closing and he said he would be here and he was not. We drove an hour and a half for this grimey dude who would not stop talking

Initially I only offered one star...allow me to explain. I…read moremade an appointment and brought my classic car in for both a low coolant light being on and to have a multi-point inspection done. After several unanswered e-mails and calls over an 11-day period I final made contact with the service tech who indicated the need for a temp sensor. When I came in to pick up my car, I paid the invoice including the cost of the temp sensor. To my surprise the car had dirty handprints on the inside door pulls and footprints on the front carpet along with bird droppings on the carpet in the back. Interestingly enough the service tech had told me he had kept it covered as I had asked, saying he did so as they were having some issues with bird droppings. After a few weeks of waiting for the part, I called to check on it and was told it was not ordered; even though I had paid for it. Ultimately, I did receive the part, installed it without issue and the light remained on. I reached out to let the service tech know that the part did not fix the issue, and again after a few unanswered e-mails and calls, he finally responded back and asked I bring the car back. I responded with a written explanation of concern along with a picture showing a stripped wiring harness (apparently done by a squirrel or the like during storage) running right over the original temp sensor prior to replacement being installed. I went on to say that clearly this is a visible issue but there was no mention of it in the inspection report and I couldn't help but wonder if anyone even looked at the temp sensor as this literally ran right over the top of it and would have been seen an noted. I never heard from him again. Nothing. UPDATE 10/18/24. The general manager reach out via a response to my review. He was genuine in his desire to understand what had transpired. We connected via a call and it was clear he had taken the time to understand the internal events surrounding this issue. He accepted responsibility for the shortcomings and offered to make it right. I appreciated his efforts. So yes, it was a bad initial experience however clearly the organization and its management care about their customers and are willing to take action and keep them happy thru positive experiences.

Have used the service department twice. Once to find a rattle, second to replace the cover on the…read morecharging port. They were great finding and fixing the rattle. But with the charge port cover, it has been two months. Last week I spoke with the service manager to express my frustration. He promised to get the part painted (they received the part a month ago) and call me in a "day or two" and apologized for the lack of communication and timeliness. Crickets. I suggest finding a different Ford dealer if you need service.

In mid-December bought a truck from there for a little more than $3,000. The temp tags hadn't even…read moreexpired before my boyfriend was driving down the turnpike and the tire hub split from the rear axle causing him to wreck and total the truck. He LITERALLY saw the tire pass him on the turnpike as he lost control of the vehicle. THANK GOD no one was hurt!

I'll start off by saying I knew better because I read other reviews before going. But we weren't…read morehaving much luck on Craigslist, so we decided to at least check this place out. I took my 17 year old son to find a car in his price range ($2500). The guy greeted me with an annoyed look and reluctantly took me outside to show me some cars. This was only after he ranted about how busy they were with tax refund season in full swing. Apparently, he was tired from showing cars all day. We go outside and he proceeds to tell me how cars are more expensive this week because its tax refund season and the demand is so high. "Any car on this lot will be $800 more next week," he says. Okay, so I've had about enough of him and I just ask him how much they know about the cars before they buy them. "Not a damn thing." Okay, so its an auction... maybe that's reasonable. So I proceed to ask what he knows about the cars by the time they put a price on them and try to sell them... "By that point, we know that they start and will drive. We don't do safety checks, we don't change the fluids. We just mark them up $3-400 and that's it. It is what it is." So unless you are a mechanic, I don't know why you'd buy anything from these guys. I am not--and although I had already started walking to my car to leave, I decided to ask one more question just for fun. Assuming I were to find a car we liked, I asked if he would mind if we took it to my mechanic for an inspection. His response: "We don't normally like to allow that.... these cars are used and they are all going to have one thing wrong or another, you just have to expect that." I said, "But my mechanic is right around the corner at Royal Car Care." "Oh," he says, "Forget it then. Not a single car on this lot would pass their inspection." He said it with such disdain I could tell it was personal. His response to my final question was priceless. I asked "What would their motivation be, rejecting all of your cars?" Having no clue how shady he was, he simply replied, "They are just trying to protect their customers. Go figure.

I Came there with a wired up muffler. I Never looked under to double check after they fixed it…read more Two weeks later, I noticed the muffler was still wired up the way it was when I brought in originally. When I took the vehicle back to confront ..they told me they fixed a completely different area of the muffler system and accused me of wiring the muffler up since it had originally been fixed two weeks previously, which is total fabrication. They never fix the original problem and accused me of fabricating a new problem when they never fix the original problem.

Thanks Ryan and the Juds best discount family for selling an unsafe vehicle to my pregnant daughter…read moreand her boyfriend just a few short months ago. Thanks Ryan and the crew for putting my family's life's in jeopardy. The black spray paint to hide the rusted out holes was a brilliant touch!!!!!!! You guys are so good at putting families life's at risk. See you soon!!!!!