We had a great experience at Brunswick Subaru, our salesmen Ray Hanini was excellent. He did not…read morepush us, thorough in answering our questions with honesty! He went over the new car features with us to make sure we knew how to operate everything in our new vehicle. Highly recommend Ray if you are looking for a vehicle!

Was going to purchase a 2026 outback Touring XT. Put down a 1000 deposit. The day before I was…read moregoing to finalize everything and pick it up, my wife had a change of heart and didn't want to get the car. I told the salesman that I had changed my mind and wanted my deposit back. He tried to tell me that I forfeited my deposit according to the buyers order, etc. etc. But I checked and Ohio law states that you are not legally under contract until you take possession of the vehicle. He also tried to highball me on the price initially. After some usual 'I have to check with the manager BS, they did give me my deposit back. I won't be going back to the dealership for anything.

Today marked the third service appointment in 11 months that was scheduled that they reneged on…read more Despite multiple emails from them confirming the appointment over the past week, parts were not available to cover the Genesis recall. They, of course, are blaming the OEM but how hard is it to call the customer prior to them making a 40+ minute drive!? Real black eye for the Genesis brand!

Horrible customer service! No one in service is answering or returning calls back. I don't…read morerecommend buying from them.

I just purchased a 2019 Mazda cx9 and had the absolute best car buying experience ever! My salesman…read moreRavi was patient with us while we debated between two vehicles and even stayed late to let us complete the test drives. He also went above and beyond to make sure scratches were taken care of and had my vehicle looking it's best at time of delivery. Both Jeff (sales manager) and Chuck (finance manager) understood my difficult situation and both went above and beyond to make the purchase as affordable as possible. If your looking for a new or pre owned vehicle I highly recommend these guys! They're the real deal!

Tried to order a car part from them online. AFTER charging my card they emailed me in three…read moreseparate threads marked urgent in less than 24 hours that I needed to confirm that I ordered the correct part. Over the weekend no less. Their email reads like a spam address so it also went to the junk mail. I just so happened to be looking for something else and ended up seeing the messages. They didn't ask what kind of car I had ordered the part for but continued to question wether or not I had gone to a dealership to confirm the validity of the need. They canceled my purchase after confirming they would process my order because they felt I had ordered the wrong part even though they don't even know what kind of car I was ordering it for.

We went in this morning to purchase a used Rogue. Ian instantly greeted my father and I. He was…read morevery low pressure, relaxed and very professional. He was very patient with us and answered all of our questions quickly. We had a concern about the brakes and he had their technicians take a look at it right away while we started the paperwork. The brakes have another 10K miles until I need to replace the pads. Overall, the car I purchased was in excellent condition and I am very happy with my purchase so far. The paperwork process with Ryan went smoothly. I would definitely recommend. Very happy with my experience with this dealership.

TO RYAN. I am beyond frustrated with this Buick I purchased in March. From the very beginning, it…read morehas been nothing but problems, and the dealership has not taken accountability. * The trunk doesn't open with the Buick logo or the key fob. * The check engine light came on literally one day after I got the car. On June 14th, it flashed "Service Engine" and another warning when I started it. * The car floods into all the floorboards and even the seatbelt compartments. The drain holes are broken, so water just sits inside the car. Now it's frozen, and frost has literally covered the inside of the vehicle. * The rim that came with the car kept popping my tires--I had to replace them over and over until I finally bought a new rim myself. * The oil pan they gave me has stripped threads and needs to be replaced. * The tire sensor is swapped or misconfigured, so I can't even trust the readings. ALSO NO AC !!! and not to mention i called them the week after i got it and noticed these problems and RYAN (the salesman who sold me this lemon) crying out of frustration he said he couldn't help and no one would be available till the next coming week. I had to buy a whole cover because when it rains and snows it leaks. when i got the car and the engine light came on it was because the car was so flooded. the water came RUSHING to the front like a tsunami whenever i would press the break. there is many more problems that have occurred but its so many i can't remember them all!!! I HAD TO GET A WHOLE NEW CAR (tesla model 3) FROM NORTH COAST MITSUBISHI MOTORS WEST CLEVELAND, ask for LOGUNN LITTLES !! he was AMAZING and sold me a beautiful tesla with no complications. I'm sure Ryan from KDK AUTO will remember the call and realize how maybe he should've taken it seriously back then. so now i have to go a different route. This is unacceptable. A car that i have had for less than a year should not have this many serious issues. I've already had to replace parts out of my own pocket, and the flooding/frost situation is a major safety hazard. I feel completely misled and stuck with a defective vehicle. If you value your money and safety, avoid this dealership. They sold me a car that is a nightmare to own, and I'm prepared to pursue Lemon Law action if this isn't resolved.

Stay away If you like used car salesmen in plaid jackets…read morethis is your place!!! Really horrific communication throughout the whole process. Made arrangements to come test drive a 2018 Honda Odyssey. Turns out it's a 2017. Made arrangements to come test drive it... lot is closed and no employees. Show up late, and the van has a range of zero miles worth of gas. Van was in great shape - negotiated a fair deal. Supposed to get alignment done... no such luck. Came in to buy Van, supposed to have paperwork started for a quick transaction, nope. Had to ask them to wash it. Van had a cracked windshield, his brother said fix it and he only offered to split the cost. Then we go radio silent when time comes to get the title. The van was purchased 2/18/2026... multiple texts, FB messages, voicemails... no answer where my title is. Fun fact title got delivered after 14 voicemails and texts. Claimed he didn't have it, but was signed in his office. Delivered on 4/4 with tags expiring on 4/5. For a place that has been around 27 years... it feels more like Mos Eisley spaceport, where "You will never find a more wretched hive of scum and villainy. We must be cautious!" Never buy from these clowns... their dealership is a circus, and not reputable. I've seen lemonade stands with better operational management skills.

Absolutley do not come here, he forgets everything and we told him we would be abt 5 minutes late…read morefrom him closing and he said he would be here and he was not. We drove an hour and a half for this grimey dude who would not stop talking

Wouldnt send anybody here. In the past Ive thought that sales was bad so I never purchased from…read morethis location. I did however buy a Ford and made the mistake of having service done at the Brunswick location. NEVER again. I wouldnt let these people put air in ny tires at this point. Four days to do a recall on shocks Four DAYS. This is a 3-4 hour job at most shops. Absolute clown show and the communication was embarrassing to say the least

Initially I only offered one star...allow me to explain. I…read moremade an appointment and brought my classic car in for both a low coolant light being on and to have a multi-point inspection done. After several unanswered e-mails and calls over an 11-day period I final made contact with the service tech who indicated the need for a temp sensor. When I came in to pick up my car, I paid the invoice including the cost of the temp sensor. To my surprise the car had dirty handprints on the inside door pulls and footprints on the front carpet along with bird droppings on the carpet in the back. Interestingly enough the service tech had told me he had kept it covered as I had asked, saying he did so as they were having some issues with bird droppings. After a few weeks of waiting for the part, I called to check on it and was told it was not ordered; even though I had paid for it. Ultimately, I did receive the part, installed it without issue and the light remained on. I reached out to let the service tech know that the part did not fix the issue, and again after a few unanswered e-mails and calls, he finally responded back and asked I bring the car back. I responded with a written explanation of concern along with a picture showing a stripped wiring harness (apparently done by a squirrel or the like during storage) running right over the original temp sensor prior to replacement being installed. I went on to say that clearly this is a visible issue but there was no mention of it in the inspection report and I couldn't help but wonder if anyone even looked at the temp sensor as this literally ran right over the top of it and would have been seen an noted. I never heard from him again. Nothing. UPDATE 10/18/24. The general manager reach out via a response to my review. He was genuine in his desire to understand what had transpired. We connected via a call and it was clear he had taken the time to understand the internal events surrounding this issue. He accepted responsibility for the shortcomings and offered to make it right. I appreciated his efforts. So yes, it was a bad initial experience however clearly the organization and its management care about their customers and are willing to take action and keep them happy thru positive experiences.

I recently bought a preowned car from Crestmont. I had the pleasure of dealing with Andre and…read moreMarcus. Both gentlemen were knowledgeable and was the best experience I've ever had buying a car. I'm 78 yrs old and have bought many new and pre owned cars.

Service dept communication to the customer is terrible…read more Service chat 'bot' is useless. Service communication to Hyundai's own corporate service is slow. Customer inquiries to the service department via phone attempts are nonexistent or slow. My 2024 Elantra has 1,600 miles and has engine issues. It's taking over a month (so far), and the vehicle is still in service. I would expect at least weekly status communication from a service rep. I have to go to the facility to get face-to-face updates because no one returns my inquiries. Free loaner car has to be asked for and not offered. Loaner cars may not be available for a period of time. I would not purchase a vehicle from this dealership and especially not go to their service dept. I will not promote and caution any dealings with them. I will probably never purchase a Hyundai ever again.

In mid-December bought a truck from there for a little more than $3,000. The temp tags hadn't even…read moreexpired before my boyfriend was driving down the turnpike and the tire hub split from the rear axle causing him to wreck and total the truck. He LITERALLY saw the tire pass him on the turnpike as he lost control of the vehicle. THANK GOD no one was hurt!

I'll start off by saying I knew better because I read other reviews before going. But we weren't…read morehaving much luck on Craigslist, so we decided to at least check this place out. I took my 17 year old son to find a car in his price range ($2500). The guy greeted me with an annoyed look and reluctantly took me outside to show me some cars. This was only after he ranted about how busy they were with tax refund season in full swing. Apparently, he was tired from showing cars all day. We go outside and he proceeds to tell me how cars are more expensive this week because its tax refund season and the demand is so high. "Any car on this lot will be $800 more next week," he says. Okay, so I've had about enough of him and I just ask him how much they know about the cars before they buy them. "Not a damn thing." Okay, so its an auction... maybe that's reasonable. So I proceed to ask what he knows about the cars by the time they put a price on them and try to sell them... "By that point, we know that they start and will drive. We don't do safety checks, we don't change the fluids. We just mark them up $3-400 and that's it. It is what it is." So unless you are a mechanic, I don't know why you'd buy anything from these guys. I am not--and although I had already started walking to my car to leave, I decided to ask one more question just for fun. Assuming I were to find a car we liked, I asked if he would mind if we took it to my mechanic for an inspection. His response: "We don't normally like to allow that.... these cars are used and they are all going to have one thing wrong or another, you just have to expect that." I said, "But my mechanic is right around the corner at Royal Car Care." "Oh," he says, "Forget it then. Not a single car on this lot would pass their inspection." He said it with such disdain I could tell it was personal. His response to my final question was priceless. I asked "What would their motivation be, rejecting all of your cars?" Having no clue how shady he was, he simply replied, "They are just trying to protect their customers. Go figure.

The vehicle I purchased looked really nice. It looked good and seemed to have most of the features…read moreI could want for the year. Everything was done online with Michael L and Michael C. I originally asked about a warranty and was told not to worry, it would be taken care of. Delivery of the vehicle took almost 2wks. Believe only reason I got it when I did was due to refusing the delivery if it was any later than that date. Was asked before even getting the car to call the finance company and advise them everything was good since they had been calling the dealership to verify. Once I got the car, it seemed pretty nice. Liked the ride, how it handled and it actually saved me on my payment. On the 57th day, the motor seized. I had a Hyundai dealership do the estimate and they found the motor was seized and quoted me $13,200 to fix it. I called Michael to find out about the warranty. Never got an answer to a warranty but according to the finance company, there wasn't one purchased. Michael said they would try to get it fixed and that possibly they could get me a loaner to help mitigate the problem. This was Sept of 2024 and I still have not heard anything from him. This is after several calls, email, texts and messages from other people. So i would say I am being actively ignored. Hyundai attempted to step in and provide help, but they eventually refused. So here I am almost a year later and still paying for a vehicle I cant use at all, and haven't been able to use since Aug of 2024. I feel like I was targeted due to the fact I had already filed bankruptcy(how they got my info in 1st place)and they saw a way to get rid of a problem with a guaranteed payment since i couldn't file on it. Looking at VIN search, this company had my car from new, so they are the reason that Hyundai is refusing to help me. After reading the other reviews, I am going to make sure that they didn't cancel my GAP insurance. Feeling like legal assistance is only course of action I have now.

The truck I purchased was in very good shape with a few minor things for a 9 year old truck. It's…read morewhat I didn't see that was the issue. Within months of having the truck, rust started coming through on the fenders. The dealership had put a bandaid on it to hide the rust, and it was too late to do anything about it. Piss poor job in my eyes. Don't trust them.