WORST HOTEL EVERRR !!! A few friendly and helpful staff. My items were stolen here. The walls ARE…read morePAPER THIN !! you can hear EVERYTHING!! Normal conversation are heard through the walls !! Dogs barking all night. You can smell when a dog goes to the restroom !! Don't come here !!!

Located in Crestview, FL, their lot is located way back by itself and near I10. Plenty of parking…read morespaces. Front office had a pretty bland attitude during check in. Meh. Interior seems clean and the room was well kept as well besides a kind of stale smell; this was helped when the AC was running. There was also almost no hot water coming from their shower; it was mildly warm at best but the strange part is that the faucet did receive hot water. Overall, not a bad option for the mid range hotel but Holiday Inn still edges it out for me.

Love how easy it was to get on and off the interstate. Parking was well lit at night and felt…read morereally safe. The room had a coffee bar with refrigerator and the bathroom had a bath shower combo. I love how clean everything was. The front desk was super accommodating and helpful when we asked for a first floor room. Breakfast had so many options and a pancake maker! Coffee was fresh ground. Also had bags and fruit and lots of to go options. Nice large area to sit and enjoy breakfast. About 40 minutes to the coast. We were just visiting family but I would definitely stay again.

The staff here is so disrespectful and have no regards for guests!! I was in the little area with…read morethe computers trying to work and two women one has tattoos all over her face i don't know her name and Kristi the one who checked me in were just being so loud together at the front exclaiming and laughing and i kid you not yelling. Having zero regards for the people that come over there to work. And even when i came over there nicely asking to keep it down because i was trying to work all i got was a " my bad" while they giggled and continued what they were doing. I had to leave and go to the local library because of how disruptive they were being, never ever going on a work trip here ever again, and neither is my business!

Room wasn't clean so had to move to another floor away from other family members, keycards not…read moreworking or slow, elevator didn't work for a while and my elderly parents had to walk 3 flight of stairs, breakfast horrible coffee cold probably from yesterday, sausage gravy cold and employees arguing at 6 in the morning and customers could hear every word!!

It wasn't half bad. The room was clean, the tv was solid, and reception was kind. The lobby was a…read morelittle bland but that's ok. I had a good nights sleep and don't regret staying.

We enjoyed our stay. The room was upgraded and very nice. Breakfast was very good, hotel is very…read moremodern and clean. Customer service is excellent. Highly recommend.

The customer service has been above and beyond. I came to Crestview to say my last goodbyes to my…read moregrandmother, which has not been easy. After a 10-hour flight with my sick child, Sharon allowed us to check in early so that she could rest. The next morning, we went down for breakfast. The variety offered was to our delight. Nora was helpful, tidy, and, constantly restocking items while helping all guests. Missing school, my daughter needed to get her work done. Except we didn't have a pencil. Cheyenne came to our rescue. Not only did she give her a pencil, but she also put together a treat bag for her. I'm blown away by their kindness. Thank you

I reserved an accessible room on Expedia. Nowhere on the itinerary did it show it was accessible…read more Called Expedia and the hotel and was told I could not confirm if it was accessible until I got to the hotel. I got to the hotel and was told it was not accessible. I was told I could cancel but only right then and I could not see the room first. We got to the room and the room was nothing like the pictures. There was mold in the window, on the walls, on the ceiling, in the tub, the fridge door was rusted over, and the top of the fridge looked like it was hit with a sledgehammer. I was told it was too late to cancel and get a refund. Expedia was no help even though I purchased the booking protection. The hotel was horrible and no one should stay there and the health department should shut them down.

Booked an additional night in June 2022. It was $99.39 for a Deluxe Double Room with 2 Double Beds,…read moreincluding the 11% tax. (King bed not available.) There was also a $50 deposit charged via credit card. + Microwave + Refrigerator + Complimentary parking available on property (although parking is a bit tight in the back of the property) + Decent size - Weak toilet flush power - There are multiple outlets on the base of the bedside lamps. However, they did not work. - No elevators I believe it depends on which room is assigned during check-in. This room on the first floor is much better than the room on the 2nd floor where we previously stayed. There were no wobbly shower fixtures or creaky bed springs in this room. Also, this time around, there were 2 trash cans in the room and there was Kleenex/facial tissue instead of an empty tissue box cover.

We stay in hotels fairly often. My spouse travels for work, and once in awhile I tag along. We…read moretry to book both personal and business with the same chain to earn points. This is my first business tag along with him this year. The Quality Inn in Crestview is our second hotel this trip. We stayed in Room 131. It is closest to an outside door. We have a dog so that makes it easier to let him out. My first complaint is No hot water in the shower. I hate hate taking cold or cool showers. Making a cup of tea at 1:30 am this morning and saw a German cock roach scurry across the floor. Killed it with a shoe. Creeps me out. Door handle is loose. Our room key never unlocks the outside side door. We always have to walk around to the front doors. Even after having the front office clerk reprogram it. No remote for the TV when we arrived. They brought us different ones after check in and none of them worked. They finally brought us one that works the next day. The trim between the ceramic tile and vinyl floor comes up making a tripping hazard. We will not come back here.

Within 5 minutes of entering the room, we saw a huge palmetto bug on the wall, which we proceeded…read moreto kill. However, that's the only one we saw during our 6 day visit. Even more disgusting than the roach is when I flushed the toilet, I realized it was backed up. When I told the maintenance woman,I was shocked when she handed me a plunger instead! I then had the chore of unplunging the previous guest's fecal matter from the toilet. This was absolutely disgusting and that employee should be fired. In addition to that, we put out our dirty towels out for housekeeping wheen we saw them outside, and we took the Do Not Disturb sign off our doorknob so they could give us new towels. They never did. Even if they offered a free stay, we would never stay here again. The only reason I gave 2 stars is because the lady at the front desk was nice and she let us borrow a USB plug that we forgot to pack.

Cheap, but not worth staying here…read more The check-in process was horrible. The lady at the desk kept going back and forth between the office and some back room. It took about a half hour just to check in and this made me late for dinner plans. She finally just gave me a room key and mumbled the room number. I could barely understand anything she was saying. The room itself was clean, but had a strong, musty odor. The air conditioner was set to 60 degrees, but did not cool down the room at all. The room was oddly set up with a random closet that contained a mattress and random odds and ends. The shower was very dark and had the feel of a prison cell. The bed was OK and since there was at least a working fridge and microwave, I'll give them two stars instead of one.

This is the worst hotel room I've ever stayed in. I wish I could cut some slack on this review but…read moreeverything from check in to the room is extremely unfortunate. My friend, girlfriend, and myself have been traveling from Los Angeles to Miami and were unfortunate enough to end up here. Upon arriving at 10:30pm, I made my way to a locked lobby. After knocking on the door, the front desk receptionist (who, I'm assuming is also the owner) walked to the key drop off and began to speak with me through the door. I asked her to open the door and let me into the lobby so I can expedite this process. She seemed not to care and asked for my ID through the door. She then came back with paperwork. I informed her that she needed to let me in. I have been driving for 10 hours and I instantly felt as if I was being seen as a criminal (I don't blame her. It seems that everyone who is checked in here is). After an annoying check in process, I finally got my room key. I'll let the pictures speak for themselves. I would recommend that NO ONE stay at this motel. Spend the extra $10 and stay at the Super 8 or Motel 6 or sleep in your car. It seems like these owners feel into the "hospitality" industry and have no idea what they're doing. Also, don't step outside. Really. All the locals here look like meth addicts. I wonder if the Hilton family knows that these owners are pawning off of their name.