Great response time, great return for the fix and reasonable rates. Definitely recommend!

Mike ordered a part for my refrigerator and then disappeared. I called and texted him every day for a month and he never responded.

We hired Mike to fix our Kenmore Elite Dryer. We haven't had a dryer in almost a year and had been scammed by a previous repair company. The dryer is only 3 year old and the set wasn't cheap. My worst fear was that I'd pay another company to fix it and it still not work. I'm literally in tears as I type this because I've paid Mike $200 in parts & labor... and my dryer still doesn't work. He's been to the house 3 times and now he's ghosted is completely. I'm a widow with 2 kids living below the poverty level. I can't afford to hire another company. The financial impact of this has begun to create a domino effect of disaster within my entire family. read more

Like other reviews on here, I was completely ghosted after Mike came out a couple times trying to fix my under counter ice machine. I sent multiple texts and emails but no responses. read more

Mike has been to our office 2x in the past 5 months to "fix" our ice maker. The last time he was here he said to call him if it's not making enough ice to fill the bin and he will come out to make an adjustment. It's not working properly and I've been calling/texting/emailing him for over a month and he will not respond. I've called his cell and the business phone and the voicemail box is full so I'm unable to leave a message. DO NOT USE THIS COMPANY. read more

I highly recommend them. Mike responded to an emergency and showed up promptly and fixed the refrigerator quickly and charged a fair rate to do so. Then I discovered that the ice maker had been broken, and he came back the next day and replaced that at a nominal fee. Pleasant and professional. read more

They are incompetent and totally dishonest. Screwed me out of $475, promised to return then would never answer my calls. Bunch of scammers.

Mike was suppose to show up on Monday 12/27/21 between 12-4. He was a no show. I called and left a message around 5:00 pm my phone call was never returned. He was suppose to instal a new gas line for my stove. He did repair work the prior week. Charged $269.00 to replace 2 gas ignitors. $110.00 for parts(Retail price) and $159.00 for labor. read more

They're based in St. Peters but drove all the way to St. Louis County for us. I wanted them in particular because I'd heard how nice and honest they were from a friend and saw the same sentiments across their reviews. And it sure is true! Mike came out on time, quickly diagnosed the problem with our washer, explained it, fixed it, and educated us on preventative measures---and in our case, all for just the $59 service fee. Since our washer is getting older, he gave us options on whether or not it was worth it to pay for expensive additional repairs now or just get a new washer a year or two later when this one finally breaks. The cost was nearly the same, so we happily opted for the latter. Very thankful to him for educating us and letting us make that decision. Seriously, these guys are as knowledgeable and honest as they come. You will NOT be taken advantage of and you will be very happy you called them! read more

Quick response time. He was very respectful, and he let me know what was going on the whole time. I don't know much about how much these services typically go for, but the price seemed fair. read more

Mike is fantastic! He came into our kitchen, listened to my problem (without interrupting), told me what he thought the problem might be, and went to work. he removed the plate on the bottom, put the Kitchen Aide dishwasher through the diagnostics, looked up the code, tested it several times, asked a couple of questions. He fixed it with a new pump. And, the price was great! He is very efficient, friendly and knowledgeable! We highly recommend him and Crews Appliance Repair! read more

Our Kitchenaid refrigerator about two years old was cooling the freezer but not the refrigerator section. I called to explain the problem and they said they could be over first thing in the morning to take a look at it. The repairman Mike was very professional and identified the problem in quick order. He had to pick up a part and was back quickly to finish the repair. The price was very fair and was actually lower than what I was anticipating. I definitely would recommend using them and plan on saving their number should we have any other appliance issues. read more

Gosh, what a great company! I scheduled my appointment with Gary who was very personable and accommodating. Our tech, Mike (who was also very pleasant and professional), was on time and went straight to the problem when he arrived. I was very impressed that he knew right away where to look and how to fix my leaky refrigerator! The price was very reasonable and the work was outstanding! I highly recommend :) read more

Mike was very friendly and luckily able to make an appointment for the same day. He quickly identified the issue and offered to allow us to fix it ourselves and save some money (after telling us exactly what part was needed and where to find it) or to continue on with the repair. We were able to save a bit on the repair and got exactly the help we needed! read more

The folks the operate Crews are nice enough, but their ability to repair appliances are pretty darn questionable. The technician that worked on our dryer placed the motor that turns the drum. He did this in a quick enough fashion, but apparently not correctly. I'll explain later... He put the dryer back together and turned it on. It was making a hellacious noise, but it was working. I asked him about the noise and he didn't seem concerned so I wasn't as well. Fast forward to 6 months later. I was starting the dryer for a load when you could hear a motor starting, but no hellacious noise. I opened the dryer and found that the drum wasn't turning anymore. My wife and I found some information on the web that described the symptom as a broken or loose belt. We found a video on YouTube that showed in great detail how to service a belt. We followed the instructions and sure enough, the belt was not on the pulley's properly. More importantly, we saw that the belt was on it's last legs. This belt should have been replaced when the Crews technician was replacing the motor. We went to our local Sears Outlet store and bought a replacement belt for a little over $20 and followed the video's instructions to replace the belt. The reason for the hellacious noise was the belt tensioner was not mounted correctly when the motor was replaced so it was banging against the drum when the motor was running. It's a wonder the belt didn't snap as soon as that tech. had tried the new motor. We put the dryer back together and now it runs as quietly as it did before the motor had burned out and all without having to pay these guys an arm and a leg to have them fix their mistakes. It's clear that these guys, or at least the technician that came out to our house, really doesn't have the problem solving brain cells that most people in his field do. Stay away from this company, and just have Sears repair Kenmore appliances, no matter how old. read more

Diagnosed condensation problem in refrigerator and repaired it. Wore a mask while in home.

Their crew made ice maker repair straightforward and easy. Mike was extremely personable. Will definitely be calling them again when needing help. read more

A great family run business that exceeds expectations. Mike was our service tech, he was great to work with. Very knowledgeable and explained everything up front. He had to order a part and come back the next day to complete the repair. Communication was great and he came back when he said, completing the repair for a fair price. Good/honest mechanics are hard to find, I'm sure glad I called Crews. Should I ever need another in home appliance repair, Crews will be the only call I make! read more

Fixed our broken washer, priced fairly, everything went smooth. Technicians were polite and wore their masks. Thanks!

I have Choice Warranty and after assigning a substandard company, they assigned Crews and I was more than impressed. The fit the appointment into my schedule and was completely pleasant to work with. I will recommend Crews to everyone. read more

Our Samsung Oven stopped heating so I called Crews Appliance and they were able to set an appt for the next day. Mike called to let us know when he was 30 minutes out and arrived on time. He was able to diagnose the issue, had the part in his van, and fixed the oven on that very visit. He was very professional and answered all my husbands questions. We will definitely be calling them in the future for all our appliance needs. read more

We needed someone to service our washer. Mike came out and fixed it within 10 minutes! He was quick, helpful and knowledgeable. They fix almost any appliances and have integrity. I highly recommend! read more

I had a great experience with this company. The worker came quickly and was nice as can be. He fixed the problem fast and well. I was particularly impressed with their responsiveness to my need. I was in the middle of washing clothes when my washer refused to drain. This was on a Thursday. I called sears and the soonest they could come out was Tuesday! Everybody else I called said the next day. Crew said the next day too but when I told him what was going on, he had his worker there in1/2 hour! I know who I am going to call should I ever have need of an appliance repair. These guys are great. Reasonable too. Sears wanted $75 just to come over. Crew charges $49 for that but if they do the repair, they waive that fee. And the worker was so pleasant and in such great spirits too. I just can't say nice enough things about this company. read more

Our dryer went down between Christmas and new year's. I called and left a message. I received a call back very shortly and a technician arrived within a couple hours. The technician was courteous and knowledgeable. He got right to work, had the part on his truck, and got us back up and running within an hour or so. He cleaned up after himself. The price was reasonable. I will use them again in the future. read more

We moved into a condo and the refrigerator stopped working the day we moved in. The landlord called Crews Appliances and they were able to come out that day and fix it for us. A week later we were having problems with wash machine and again they came out that day to fix it. Mike has been the serviceman both times. He is very professional, honest and friendly. Pricing is very reasonable! I highly recommend this company and will most definitely call them again if the need arises!!! read more

Gary and Mike are an excellent team! Gary took the time to listen to what I had to say about my washers problems and scheduled a visit around my availability Mike (who is very personable) troubleshooted the symptoms, came up with an honest (and discounted) parts and labor price, and seemed to enjoy repairing everything that needed fixing. He did in a little over an hour what would have taken me many hours and a fair amount of sweat and frustration to do (assuming I would have even ordered the right parts). But if something eventually fails, I will most definitely give them a call. Not only for my washer, but for any of my white goods since Mike says he works on just about everything. Bottom line: Instead of having to buy a refurbished washer with a short warranty for $300-400 and hoping it would last a year or so, I now have my trusty washer working like new for $159. And with a clean bill of health, to boot! read more