I was just the for a whoopsie a couple days ago again, the young lady was so good at replacing the…read morescreen protector, she didn't meed the assistance of the guide tab. She must be the designated expert when it comes to cracked screen protector replacement, on top of that she does it faster than others using the guide tab. Truly a YODA of screen protector replacements." I happened to be in the neighborhood and remembered there was T mobile swag being given out today, the nice thing about this T mobile location is they seem to consistently have enough of the T mobile swag, rarely do they run out unlike other stores and especially the las vegas locations, you could literally go into a las vegas store the first hour and they will claim that they ran out of the swag, very suspicious.

Ashley made returning my modem hassle free. She was very nice and professional. T- Mobile had sent…read moreseveral emails, wanting to make sure I returned everything. I was worried that I didn't get everything, but Ashley assured me I had.

Walked into the store and greeted by a stench that could only be described of wet dog and oh yeah…read moredog. There were 3 dogs in the store just lounging around. No respect for people who might be allergic to dogs. Dogs don't belong in an att store anyway it a professional place of business or at least it used to be. Secondly I walked in everyone was busy so I waited for 15 minutes. A couple walked right in and towards the back to the kiosk and when an employee finally became available they ignore me and went to help the couple at the kiosk. This is not good customer service. I won't even talk about the issues I have with att itself because that's even worse but hoping to get some local help well I guess not. Their local customer service needs a lot of work and don't use your store as a doggy daycare.

Never had such terrible customer service ever. My elderly mother called to try to get help with…read moreher phone. This location provided the wrong information. When we called back to get some more help. The extremely rude individual said " I already gave you that information " and disrespectfully hung up on us. The team member s were cocky and rude and and disrespectful. Never use this location if possible. My poor elderly mother was extremely upset. There is absolutely no need for this and hope the corporate office takes a good look at this location.

Went in for help with my phone this morning. The gentleman was extremely helpful and patient with…read moreme. Got great support and felt valued as a customer. The store is great and has a huge selection of phones. And bonus I didn't have to wait in a line at all.

Visited: Sunday 12/21/25 at 10:15 AM…read more I walked into the store with only a few people ahead of me--a family of about 5-6 being helped by a male employee who I later learned was the manager. He looked right at me and said absolutely nothing. No "Welcome in," no "I'll be right with you," not even basic acknowledgment. I stood there waiting while he continued helping the family as if I didn't exist. A few minutes later, a young woman came out from the back and said she could help the next person. Someone else stepped up, and I continued waiting. Fast‑forward 45 minutes, and I still had not been acknowledged by anyone. I stepped outside briefly to take a phone call because it's rude to talk on the phone inside a small store. When I walked back in, the manager--who had ignored me the entire time--finally spoke to me, and the first thing out of his mouth was something along the lines of, "Please don't go in and out, it messes up our count." That was literally the first time I had stepped out. He then asked if I had a "quick question." I asked if they had the iPhone 17 Pro Max. He said yes, and that was the end of the conversation. No offer to help, no follow‑up, nothing. He went right back to ignoring me. A few minutes later, my wife called to check on me. I stepped to the corner of the store to talk quietly. She ended up calling another location, and they confirmed they had the phone and could help me immediately. She texted me the update, and I walked out. I will never return to this location. The manager was rude, dismissive, and completely unprofessional. Two employees working in a high‑traffic area is wild, especially when the other location had six employees and gave me excellent service. I wouldn't recommend this Topsy location to anyone--not even a dog. If the manager happens to read this: acknowledge your customers and treat people with basic respect. The way you handled me was unacceptable and extremely disappointing.

Worst service ever. The lady screwed up my phone so terribly that a Spectrum manager in Reno took…read moreat least a half hour to straighten the phone out!!! Rude and incapable.

In our neck of the Greater Genoa woods, Spectrum is almost the only game in town. Our subscription…read moreis Internet only, while Gayle's Mom has a Internet-TV-Phone package. Things work most of time, but: 1. Internet drops shortly and often, which is really irritating when you're in the middle of something. 2. In my opinion, Spectrum is overpriced and keeps trending up. 3. Gayle and I share a concern of affordability for her 94 year-old mother (we often manage the account). Yet when we call for a more affordable deal (after the latest cost increase) for a person of her age and income, there are no deals.

Wonderful staff an great team clean an excellent customer service team did the clean on my husband…read morephone nice

came in for an iPhone replacement screen. 3 months later there's a small black spot on the screen…read more phone screen replacement was 4 days past warranty and was not covered.

Lisa was wonderful, she did everything that needed to be done. Didn't have to get a new phone, and…read moreshe put the sims card in for us. Got the plan we wanted. She was upfront about all the extra charges.

Kudos to Sergio at Verizon in Carson City. I went in last week to upgrade my iPhone to a newer…read moremodel and he was friendly and helpful. He did not try to push products that I didn't need and answered all of my questions. He spent time with me to trade in and upgrade my phone and helped with transferring from one phone to another. Everyone there was extremely friendly. And, Sergio was amazing. I recommend this store if you have any Verizon needs.

I walked in with a problem with my settings. Two employees were sitting there alone. I was told…read morethey only sell phones, not give advice on fixing problems. I wish they had told me that last year when they sold me a new phone. I've been been a Verizon customer for over 25 years. Bummer.

I would NOT go into this Verizon store. The people working there are not trust worthy. My husband…read moreand I added a line and upgraded one phone. I had the cash to pay off the phone in full as well as pay for whatever is rest for the iPad. They literally told me they wouldn't let me pay it. I was super upset, and shook it off. This was around November of 2025. Last month, our $290 bill turned into a $350 bill with no notice, no explanation, and we hadn't stepped into a Verizon store since that last visit. We decided not to go back to this store due to the fact that the people were pushy, and the workers weren't listening to us. We find out that they had upgraded our WiFi for an incentive for a location that didn't accept that WiFi, they told us that the Nintendo switch deal was happening when getting a WiFi, and that was a lie. They also 6 months after helping us went into our account and added things onto our account without permission to earn their incentives for the month. THEY ARE THEIFS. Thankfully we went to the location up on topsy and they explained everything. I would run away from this location if you want honesty and not just workers lying to gain a bag.

My phone got infected with a virus and my current package missed it. Before the day was over I had…read morefour different anti virus programs fighting for dominance. I couldn't delete them because each time I tried another one tried to join the melee. The tech fixed phone in just a few minutes.

I called cuz I love their name and they are rated good. Was very nice and helpful. So if you break…read moreanything like my mom broke her old vcr/dvd combo go here. Just know they might be able to get parts for old units lol. I am going to take my mom's laptop to them now.