Walked into the store and greeted by a stench that could only be described of wet dog and oh yeah dog. There were 3 dogs in the store just lounging around. No respect for people who might be allergic to dogs. Dogs don't belong in an att store anyway it a professional place of business or at least it used to be. Secondly I walked in everyone was busy so I waited for 15 minutes. A couple walked right in and towards the back to the kiosk and when an employee finally became available they ignore me and went to help the couple at the kiosk. This is not good customer service. I won't even talk about the issues I have with att itself because that's even worse but hoping to get some local help well I guess not. Their local customer service needs a lot of work and don't use your store as a doggy daycare. read more

Never had such terrible customer service ever. My elderly mother called to try to get help with her phone. This location provided the wrong information. When we called back to get some more help. The extremely rude individual said " I already gave you that information " and disrespectfully hung up on us. The team member s were cocky and rude and and disrespectful. Never use this location if possible. My poor elderly mother was extremely upset. There is absolutely no need for this and hope the corporate office takes a good look at this location. read more

We stopped by on a Friday morning to fix , a broken phone, and Reece helped us , she was patient and kind with us , came up with different suggestions that could help us with our issue. We ended up getting a new phone because the one we had was unsalvageable but we were happy in the end . read more

Patient, professional, prompt, courteous; these are all words that come to mind when I reflect on yesterday's visit. In the era of coronavirus providing good customer service is truly appreciated and they achieved that yesterday. I would not hesitate to use them in the future. read more

AT&T Store - Mobile Phones Near Me - Carson City, Nevada

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I bought a phone cable charger at the store on Highway 50 Last month. They have a one year warranty but I didn't have the receipt when I tried to return it for a new one. No problem, Mgr CJ approved the transaction and replaced the defective cord. I have bought all of my IPhones from them for years. Great customer service. read more

Worse then terrible. In store, NOT SERVICE ORIENTED wrt help getting phone repair. Web site information overload. Phone bots that got me on the ATnT-Asurion merry go round to frustration and anger. So I ask, Has ATnT and ASSURANCE earned their reputation they now have with me??? I was heated when I went in to THE FRANCHISE Store to get a warranty issue resolved. I had attempted for over 5 hours with arrogant ATnT, and their bots , and their overloaded loaded with info web pages in attempts to make a claim on line. I had paid insurance to ASURION (NOT TO ATnT) for repairs. Assurance was the insurer, a national 3rd part repair agent. ATnT told me to file a claim on their web site. ATnT bots sent me between them and the arrogant ATnT bots . Nothing like a real voice to talk to when all else has failed. Oh, get his, they continually wanted me to verify my self. They probably whished they were more then diligent to prevent the hack in 2019; 73 million current and former customers had their personal information stolen in the AT&T breach. So I went to RETAIL FRANCHISE (not really ATnT) to talk to A live person. The first customer service argent, Tommy very patient and listened to this heated old man explain his experience of 5 hours over 2 days filing a claim through fix it bots. Then this b...h, This Person, (the manager? asst manager?) came over to find out if This Personcan help. I can only imagine how This Person made Tommy (A REAL CUSTOMER SERVICE agent) feel when This Person took over. This Person claimed the FRANCHISE owner has NO contact with and HE can NEVER contact ATnT. REALLYYY !!!! He can't!!!! Therefore " I, the Manager/Assist manager can't do it either !!??" I curse myself for not knowing these apparent facts before I bought a phone and plan through an ATnT franchise. This Person claimed the owner of the franchise had 38 other franchises. Since This Person thought I convinced of that; This Person reverted back to putting me on the same bot/web roller coaster that I had been on for 5 hours. I had enough, raised my voice to let this person know this. This Personwas loaded for bear, told me to leave, without anything more said on my part, I did. read more

Excellent customer service from the entire staff!! Nate and his team provide great service to all customers. Thank you

I don't entirely know where to start without sounding like a complete Karen. Let me start off by saying that it is incredibly difficult to get people to not only show up to work, but to also care about their work these days and that is definitely the case at AT&T. The individuals at work there are just kids and they act like it too. Management doesn't get back to you when they say that they will and they are just kids as well. Not saying that kids can't be good employees it's just these specific ones are not. I loath going into this store which is unfortunate and have little to no faith of getting any real help when needed. read more

I went in to purchase an iPhone. I was helped within 5 mins (they were really busy). Nathan helped us he was professional, personable, great sense of humor and very knowledgeable. The experience was pleasurable and never felt rushed. I really like this store. I will be back when the need arises. Thank you very much read more

Been a commercial customer with many lines for years. Each year their customer service gets worse and worse. Quite frankly their service coverage seems to be getting worse just as much. Today I visited the corporate store in Carson city because retailers and authorized service centers don't have the abilities that corporate stores do. I have a new phone arriving tomorrow and don't want to leave my office to get it activated. I have done this year after year. I buy a phone and I buy a SIM card or esim. Then when I get my phone I call up att give them the new phone details and the new sim details. Put the newly activated sim into my new phone and finished. I walked into this att Corp store and told them what I needed. They sat me down ran my account number scanned my ID verified everything and said to me " ok I'll be right back with your sim " a few minutes go by and I was told " my manager says we can't sell you a sim due to fraud " I told them I've done this every time I upgrade my phone for years and never was told this. The staff member just kept telling me " my manager says no and there is nothing we can do " over and over. I asked for their regional managers contact info and was told " we don't give that information out ". I was finally able to get a commercial sales reps info and figured I would start there. Finally I did get the regional managers email but who knows if it's legitimate. I was never even given the time of day to get a reasonable answer to why I couldn't get my sim. The local manager went out of his way to avoid me and avoid the whole situation. I did go to another carrier the same day and asked for the same thing. I was handed my new sim no questions asked and not even a charge for it. They appreciated my business and offered to give me my sim at no cost. So please explain why ATT treats it's customers like crap. I will be moving my whole business shortly since I cannot do business with a company that treats their customers this way. Contact me if you want to discuss it jason@raptorpest dot com read more

The manager I believe her name was Paula, was very helpful and accommodating. She did everything she could to make sure my problem was solved (which was a frustrating technical difficulty to say the least) to the fullest extent. Very friendly and helpful staff overall as well. Thank you! read more

Unfortunately, christyna's review is 100% accurate because the same thing happened to me today. But I didn't fall for it. I called corporate and went to another store and they told me that having to get x amount in accessories is a lie and not the promotion that's happening. I was able to use the whole trade in amount toward a new phone. I dont know the woman's name that helped me, but good lord. I was talking to my mom and she interrupted me telling me not to be rude. Ma'am. I'm not talking to you. I see through your lies. I know the promotions. But anyway. The store on topsy is so much better than this one. read more

We came in to upgrade a phone that we had looked at online. We told the salesman what we wanted, and that we wanted to trade in the old phone to receive the deal that was shown online. He informed us we may need to change to an unlimited plan to get the deal, which we wanted to hear more about. We turned down all insurance plans, to which he seemed annoyed. He processed the transaction and sent us on our way. We asked what our bill would look like and he gave us a very vague estimate. I then asked how we go about trading in the phone, to which he said the instructions are online. We left feeling very unsatisfied with our interaction. I decided to chat with customer service to see what this salesman had done. He did not change our plan, so we would not have received the deal that we wanted. He also added the insurance and protection plans. We had to have the customer service rep give us info about how to trade in our current phone, take the insurance off and update our service. We will not be back to this store ever! read more

Horrible. There is such a lack of service here. What happened? Watching the condescending way the young man treated my mother makes me think this is how they treat senior citizens. I'm switching her to Verizon. Congrats at&t for being worse than the DMV. read more

If I could put two separate reviews here I would. In coming to this store I spoke with Andrew and had an absolutely incredible experience. He was very knowledgeable on everything we needed help with and was very helpful and honest. I would give him a 5 star review if possible. The next day coming here I spoke with Jesus who was truly terrible. He lied to me on many separate occasions and spoke to me as if I had no idea what I was talking about. Upon leaving the store I called AT&T and got immediate help with my issues and confirmation that Jesus was lying to us. This wasn't the first time I've dealt with this employee and he nearly cost us hundreds of dollars. I will not be coming back to this location due to our experience with him. read more

Immediate service! Great guys had what I needed!!! Please come see them anytime :-) read more

AT&T Store - Friendly service!!! - Mobile Phones Near Me - Carson City, Nevada

I can't recommend this business unfortunately. December 2021 I came in this store with an "old" phone in excellent condition. I brought this in to do their promo of "trade in a phone and receive an $800 credit off of a new phone" .... I was then disappointed to learn that only $400 would be applied to my new phone and $400 would have to be used towards accessories. I didn't need nor want any accessories but in fear of letting that $400 free money credit go to waste, I looked around for something. Hailie offered me an Apple Watch to which I declined because they require a service plan and I didn't want my bill to go up. I then settled on AirPods and just decided to give them as a Christmas gift since I didn't need them. She said they were paid for and mine and I just had to pay the tax, which I did. She then said the remaining $150 from the credit, she would just place to my phone as well ($400 accessory credit minus $250 for AirPods leaves $150 left over) I thought this was nice and felt satisfied leaving with free AirPods and a $550 credit towards my new phone. A little while passed and I receive my new bill with a $20 accessory charge. I'm extremely confused and call corporate. He said I was being charged for AirPods on an installment plan. I let him know there was no way and explained what happened to him. He said he knew nothing about a $400, $400 split between phone credit and accessory's. He states this is not what their promotion says at all. He advised I call the store and ask about it. Which I did. I spoke to the manager who couldn't help me and said "it's in the fine print of our flyer" of their flyer inside the store but no where online or on ATT.com or elsewhere. I told him that I was FORCED to buy an accessory when I didn't want one and even offered to return them but was told tough luck. Now for the next year I will be paying off these AirPods that I have no use for and can't sell because they have been used. They lied and scammed me out of my money. $800 DOES go directly to your new phone and there's no such thing as an accessory credit BEWARE!!!! I will be posting on the BBB as well. :( read more

I went to the att store in Carson City, Nathan greeted me with an amazing smile. What an excellent employee! He was very professional and not at all condescending with my lack of knowledge regarding all things in the cell phone world. I would encourage management to give him a raise. read more

We were ready to change over to another major service provider today because of an ongoing issue w/ AT&T over undelivered ordered items for almost 2 mos now. Customer service via phone & chat was horrible w/ unbelievable wait times & agents who cannot be trusted w/ what they assured us they would do. In the meantime, I was charged for the items that we never received nor were reordered in our behalf. Cameron, the sales agent who assisted us today, made all the difference. He was patient, competent & efficient. Rod, the asst manager, was very attentive & made sure that our experience today was stress free. We got all our issues sorted out & even went home w/ a phone & watch because they were available at the store! The exceptional customer service that we received in this store today is what convinced us to stay with AT&T. read more

The WORST customer service. I won't even get into my horrible experience other than saying that I was treated very poorly and my experience made me reconsider keeping my account with AT&T. The manager Michael at this location was incredibly rude and kept cutting me off on the phone when I was trying to resolve the problem that they created due to their horrible communication. Literally the worst. I would go to AT&T anywhere but Carson City because both locations have trash customer service. read more

I've had so many issues with ATT in the last two months. I am an authorized person on the account and my name on the account was input incorrectly. I have gone in two times for this same issue and when I went in today to fix an issue on my hill, they told me YET AGAIN that I am not an authorized person on the account. Then the lady walked away and said sorry, nothing she could do... I've taken time out of my day three times now for the same issue. Not to mention that they lied to me about service charges that would be applied and the compatibility of my new Apple Watch to my iPhone when they are not on the same account. This caused me to open a new account for the watch to find out that I had to add my iPhone to it for it to work at all. This store seems to be lacking in product knowledge and customer service. Something needs to change at this store. read more

I wanted a new iPhone but the store didn't have the configuration I wanted in stock so they placed an order. The phone was to be delivered to the store. After a few days I got an email message from UPS that the phone had been delivered to the store. I waited for notification from the store but none came. A day later I checked my AT&T phone app and saw a message there that the phone had been delivered to the store the day before. I called the store to find out the status of the order and was curtly informed that if I hadn't received an email from them, then it hadn't come in yet. I explained the two messages I had received and was again told it wasn't there. I asked if they could trace the phone given the conflicting messages I was getting and was told in a condescending manner that they wouldn't do that until the next day. I dropped by the store the next day to follow up and found out that no one was told of my request to have the order traced. Again I was met with a condescending attitude and told the phone wasn't there in spite of the evidence I provided that indicated that the phone had been delivered to the store. The sales rep even intimated that I was lying about not receiving the phone and even suggested that I had received it at my home. I was sent away with no phone and told they'd look into the matter. After getting home I received a call from the store indicating that they had my phone. Apparently, it was next door at the UPS store and no one thought to check until I raised a fuss, and only after I was sent away. When I came back to the store to pick up my new phone the salesman tried to make amends by telling me he wasn't going to charge me for the SIM card required to make the phone operational. I've never been charged for a SIM card when buying a new phone, so this seemed to me to be a patronizing attempt to apologize. I hope the folks working at this store learned a lesson about how to track their orders and how not to treat its customers who provide evidence that something is not right with an order. read more

If I could give this store 0 stars I would. These people are horrible. Their service is horrible. AT&T is the worst carrier service with terrible customer service, both in-store and online. The idiots in the store say one thing. The morons on the phone say another. I attempted to transfer my AT&T service from my account to my husband's account. We've been working on this now for 3 days and I quit. I'm just changing my service to Verizon. I've wasted too much money and effort on AT&T read more

They always go above and beyond to help me at this store. I appreciate the people who work there for always ensuring I'm getting the best plan. read more

Have been an AT&T customer for 15+ years. Bought a new phone through Costco today cause you just can't pass up a $300 Costco gift card. Had some issues with the set up and locked myself out. Went here to get some help and have always received great service but today got the total cold brush off and wouldn't help us. Said we had to go back to Costco and probably return the phone and get a new one. So we went back to Costco and the AT&T guy was busy so guess what the Verizon guy helped us and resolved the lock out. Seriously disappointed and the perception is that since I didn't buy the phone from you - you wouldn't help me. I am still an AT&T customer... for now. read more

IF I could give them no stars I would but then this is AT & T's motto (Bad, Bad, bad, bad service) I have been to two stores and the employees are just stuck in limbo waiting on hold for hours for services from a tech office somewhere. So everyone just stands around or sits around doing nothing. (or texting with their friends on their phones) why they were on hold with one department or another waiting for them to help them help us. I was at this store just waiting on them waiting for someone to pick up a tech office somewhere out there in the world for over 3 hours with no results at all. ( Sometimes after you wait an hour on hold the tech just hangs up on them if they don't like the question, so you have to start at the beginning again and be put back on hold for another 30 to 60 min or more...) AND let me warn you in advance they have NO BATHROOMS you can use so you better wear an adult diaper or something if you don't want to humiliate yourself begging a nearby business to use theirs. read more

AT&T customers in 2004 and always get great service if you wait long in line you can call and make reservation so you get first in line always never disappoint on this one and this guy named Jason today help me out save me tons of money to transfer my personal to business account yet to the iPad to the brand new iPhone happy happy Laura Also my favorite they take time try to help you every single problem better than Apple service in Reno professional staff read more

Came in with a complicated billing question and was very disappointed with the experience. The ATT employee was dismissive disinterested and downright rude. read more

Rob was great showed me how to use Yelp on my phone and how to use email. It was excellent

By far the best mobile store I have dealt with through the years. The staff is very knowledgeable and helpful. I would like to specially commend Tyler and Ryan. As a senior citizen I don't understand the negative reviews as I have had nothing but positive experiences with this Carson City branch. As a matter of fact there is another store much closer to me, one in which I haven't received such good service, but I don't mind driving the extra distance because I know I won't be disappointed. read more

Horrible customer service! My husband and I went in on Nov. 20th to purchase 2 phones. One was supposed to be activated until Christmas for my son. However, his service was disconnected that same day we went on his old phone. We had to wait for the new phones to arrive in the mail. And then proceeded to open the phones prior to Christmas because we couldn't get the old phone to work. When we went this day we were told by the store manager who helped us that day, that we had 30 days to return the phone. He was nice at the time and my husband even tipped him. On Thurs. Dec. 15th I went back in to get help activating a phone and to return the other one. Upon arrival a girl started to help me. I explained I needed help with an activation and return. She said yes we can return it with a $50 fee because it was opened. I said okay that's fine I can pay that. She was helping activate the phone and I needed my Apple password. I went to the car where my sister was to get it. When I got back, there was another girl (Yessica) next to the girl who was helping me originally. She had an attitude towards me since the get go. She was very rude and told me that I couldn't make a return. She proceeded to ask me who the person who helped me was and I said it was a guy, she asked if he was wearing a mask and I said yes. I told her do you remember when I was here and she got even more upset and said no do you think I'm going to remember all of the customers that come in here. Which I thought was ironic because she asked who helped me. She then went in the back and got the guy. I asked the girl that originally helped me if she was the manager and she said no the guy is. When they came out he checked the date and said you are still within a month and that the fee would be $50 for returning an open phone. But then he started to say that I was over the time to return, that the 30 days are for returning old phones for a trade in. I was confused at this point because I never do trade ins so I told him if you check my account we don't do trade ins. I just want to return this phone because I don't need it. I then told him if this is case I will cancel my lines (we have 11 lines with them). He said that's fine cancel them. The girl that came over with the attitude (Yessica) said yes if you want to cancel then do it. I told her this: First of all, your attitude is bothering me. Since I came back in and you walked over you have been having a poor attitude towards me. All I ask from you is for respect, I have been respectful towards you and you've been aggressive. I have been with AT&T for a while. She went ahead got my stuff I had which were the phones and very rudely shoved them next to me and told me to leave. She said if you don't leave I will call the police. I said well what are you going to say? I haven't done anything to you all I have asked for is respect. The guy that was there which is the store manager told her to walk away. I called the police, at this point I wasn't sure why I was being attacked. All the manager did was ask what the police said. I asked for her name and he said Yessica. I asked for her last name and he said it's Yessica just Yessica. I walked out. I know that there are rules and regulations. I understand when people tell me things however, there is no need for attitude. If I were told in a different mannerism it would have made everything different. Also the fact that I was being kicked out of a place because the person was upset is below average customer service! All I asked for was respect. I never insulted anyone or did anything wrong to be treated this way! Needless to say we will not be going back to this store! read more

We purchased 2 I-phone 13 the other day. Turned in our iPhones 7-8 as part of process. I clearly told the sales rep I wanted to pay for the phones, no plans. This guy said we could get $350 each for the trade in values. Which I thought was odd at the time because there not worth that much. He told us we had to go into the 5G Ultra plan because of the phones we purchased. Which cost us additional money, had to sign up for automatic deductions to get small discount. He charged us for activation fee, signed us up for insurance on phones, so more additional cost. He was dishonest and signed us up for the next program additional monthly charge to each phone. A charged not disclosed to us.These were all lies, as I found out calling 611 loyalty program. It wasn't until I signed a form thinking it's the purchase of the phones, that I saw I was only charged taxes. I was upset and told the guy I specifically told you I wanted to pay total cost. The manager came over trying to smooth things over even saying you wanted to pay full price over $1500. I said yes, never once allowing us to pay full price on phone. Instead trying to sell us that our trade in phones we could get $350 each for them. Which was a lie, the paper clearly showed the 8 was worth $75 and the 7 was worth $25. These people are so deceptive and dishonest in there dealings with customers it's unreal. It wasn't until I called ATT loyalty program at 611, to correct all these unknowing and unnecessary charges. I didn't have to pay activation fee, because my current plan waived it, we didn't have to pay insurance because it's elective, not required, we didn't have to go on expensive 5G plan because of type of phone we purchased. All lies, this deceptive and dishonest employee and manager placed us in. We didn't have to be on next program a program the sales rep deceptively placed us on. The loyalty program told us these were deceptive selling practices because these guys get bonuses for upselling, you lies. They don't tell you the truth. Loyalty program reversed all these charges and we paid full price and got out of this plan they lied and placed us in. I will never go to this store again. When there willing to lie to make a dollar off you. They just exposed who they really are. read more

Typically, we get good service and information at this store..until yesterday. I recently changed from Samsung to Iphone10...big learning curve. David is the one who was sposed to help us. He did everything but help. He was condescending and I felt his attitude was the sooner he got us out of the store the better. When we go to the store again, and if David is the one to help us, I'll ask for someone else. I can't and won't work with his again. read more

So angry! I broke my phone and went to replace it December 11. On December 18 my mom went in to replace hers. They offered her a 2 for 1 iPhone 7. She couldn't that day and made an appointment for the 27th with ASSURANCE from the employee that the promotion would still be in effect. NOT, the promotion ended on the 24th and they did not honor their promise to my mom. No one bothered to tell me on the 11th about an upcoming 2 for 1 promotion and they didn't give the deal to my mom either after saying it would be fine. This stores staff may open the door for your arrival, but they definitely don't deliver customer satisfaction ! read more

Very lazy and uninterested in the customer. Well, when I need a new phone it won't be there.

My experience was great. Got in, saw someone right away, friendly, and fixed my problem. I do not know what the other people on here are talking about. read more

We came in and wanted to do an upgrade and let me tell you what we had fast prompt service from Jose he not only helped us get a new phone but we also got a watch, a tablet, beats headphones and phone cases. They had such good deals going on. I have been to other att stores and have never been told about deals going on but Jose made sure we knew them all. Thanks again. read more

This morning when I went to ask what to do about our tablet that is less then 6 months old and att told me to go to store and see if they could help well the horrible guy I went to looked like he could use some help in every aspect of hus life he was so rude to me and how zero idea how to help me in what to do with the tablet. Thankfully I called filed a complaint about him and was able to get the one answer about going about maybe fixing the tablet. I will drive to reno from now on when dealing with a att store. This guy needs a wake up call and learn if you hate customer service then you should probably get a job that has you alone in the back of a store or work nights where you don't have to speak to the public. read more

Their customer service sucks! When I let customer service know over the phone they were in shock that after there mistake they were treating me like that I had spoken to two managers over the phone and they both agreed the way the manager at the store handled the situation was horrible and that it would be noted and if they didn't fix there mistake for me to call them again while I was in store and they guarantee me it would be fixed right away after they were done talking to him when we let the manager at store know that he then tried to apologize and now wanted to fix the issue. Really debating if staying with them or not have 14 days to decide. read more

Terrible Terrible customer Service! I have been a customer for 20 years, our Family has 4 phones. I am trying to buy/upgrade 3 of our phones. I ask the lady if they have any deals she says only if you add a line, their are no deals if you are already a AT&T customer. Which makes me feel if I want any kind of deal I need to go to a different carrier. Then she won't even talk to me about our phones or upgrading our phone because my name is not on the bill only my husbands. So I suggest I start 3 new lines under my name and then I could get the AT&T deal she rudely says No you are already a customer. So I say cool I want to get 3 new phones then and she rudely says No you can't because your name is not on the bill we need to see your husbands Driver License. So I have been having this carrier for 20 years and am really considering going to another carrier! Please do a little training on how to talk and treat people! Very Rude Lady and really could care less if she keeps you as a customer. read more