We had a good sales experience at Electronics Express when buying all new kitchen appliances but…read moretheir third-party delivery service is terrible. This third-party said they were with Ship Happens. We paid a premium to have them install a Bosch dishwasher. They didn't bring the right equipment to install the dishwasher and said it was against company policy for them to run the lines. I expressed my frustration over the situation. I went outside to call Electronics Express who didn't even know the name of their third-party delivery service and was on the phone with them for about 30 minutes trying to figure out what we needed for the dishwasher. They ended up leaving the microwave in the box in the middle of the kitchen floor, unboxed the remaining appliances, left them in the garage and told my husband they felt "disrespected" and left. From the time they arrived late afternoon on a Friday, it was obvious they didn't want to do this job. It was the worst service and customer service I have ever experienced! Electronics Express, I have bought from you many times and have had a good delivery experience. You need to change delivery services if you intend to stay in business.

We had an awful experience at Electronics Express Hixson recently. When we tried to return an item…read morethat we were told could be returned, the assistant manager Nathan was was a smart ass, condescending A-hole to us. After arguing this for a few minutes he stated that he is refusing to take the item back and smirked at us. My wife asked him to call the store manager and he refused with another smirk on his face. I told him that he doesn't know how to talk to customers and smirking at us isn't helping the situation. He said "I am going to keep smirking because y'all are crazy". I was absolutely shocked that someone in a customer service position would speak to us that way. After some more arguing we were leaving the store when we heard him say something we couldn't understand. When my wife asked what he said, his reply was "I didn't say anything. Maybe it was just the voices in your head." I called the district manager who promised me that Nathan would be disciplined, but he could not tell how or when that would happen. I know he cannot tell me something like that, but I thought I would try anyway. I finished my call with the district manager by saying "I expect Nathan to be fired for speaking to us that way. I think you would feel the same if you and your wife were treated the way we were. You can either have us and anyone we can influence as your customers, or you can have Nathan as your employee but you cannot have both."

On Dec 10, I was in Chattanooga on business. At about 8:45 pm I noticed my laptop charger wasn't…read moreworking. After trying different outlets, I Googled the nearest Radio Shack. I called the store and asked what time they closed. The man said 9 pm. I told him my situation and asked if he would wait for me. He said yes! I raced to the store, getting there about 6 minutes past 9 and they were there waiting for me with a charger already at the register. I do not remember his name but the receipt shows the operator as JNS. This was way above what I expected from any store! I hope Radio Shack knows what a terrific team member they have! Lucinda

It is closed. Gunbarrel location is closest to Chat. Very disappointed that I drove all the way…read moreout here because yelp said it was open.

#StopAsianHate I was…read morein the Best Buy store in Hixson Tennessee today trying to return a projector. An employee Leevi helped me but told me that there's a restocking fee. I was not informed about the restocking fee when I made the purchase. Then a manager Christy came over and told me that there was nothing she could do for me. She said that I should have signed for the restocking fee twice before I made the purchase. But this was an online order for in-store pick up so I wasn't aware or have any knowledge of the restocking fee policy. After a few minutes, that manger told me that the restocking fee policy would have been on my order confirmation email. I showed her the email but there was no restocking fee stated. Then she told me again that there was nothing she can do for me and if I wanted to have all my restocking fees waived, I would have to buy the totaltech membership for $199.99. I felt that I was treated differently due to my Asian descent and I let the manager know that. She then said: "you're pulling the race card?" And: "you can get out the store now." When she called 911, she gave a description of me as an Asian man. She told the operator that I may have a weapon. I was in shorts and tshirt so you can clearly see that I don't have any weapons on me. I was a police officer in Virginia so I know you can't just throw me out of the store because you don't want to help me due to my race. The manager told the officers to ban me from this store. I didn't threaten anyone nor have any weapons on me. This is discrimination to the next level. If Best Buy is OK with this behavior then just let me know so my family and I can shop somewhere else where we don't get treated differently due to our race.

Shields Electronics Supply is a great supplier of low voltage equipment. The staff are friendly and…read moreknowledgeable and overall, this is a great place in Chattanooga for the trade professional. The prices are competitive and as stated, the team is knowledgeable. I would definitely recommend here.

Shield's is a great supply store for security, networking, and general electronic parts. The staff…read moreis always ready and willing to help you find parts in store or online. I bought my home network supplies here and I have had no problem with any of them. Considering the recent closure of RadioShack, Shield's is definitely my new go-to store.

Terrible check out! Never enough cashiers. Parking is absolutely atrocious! Prices keep going…read moreup. No longer worth my time going here.

I ordered a Christmas tree online for pick up, specifically because I wanted to make sure I got one…read morebefore they went out of stock. Then I got an email later saying they sold the order that I bought... I am dissapointed and sad.

I just like the place. They have all kind of electronics and great selection of appliances and…read moreother "stuff". Prices of the things I looked at were competitive and sales people were helpful but not pushy at all. Parking plentiful because in strip mall. I highly recommend it. Revision... I meant to say that as part of this review, I bought 2 TVs there and heading back to look at dryers to find one for my daughter!

I have spent almost 15k in 6 months with these guys last purchase rk. This has been around 6 weeks…read morenow. I contacted customer service they tell me oh contact the chattanooga store I tell them I did they said sorry that's who can help. So no customer service, the guys that came with the sectional had zero clue how to assemble it (though very nice and respectful) I had to assemble it my self. The center console light didn't work so I called. Waited 3 weeks for them to send someone without a console to tell me it didn't work.....as I told them. Now 3 weeks later zero response couch still doesn't work. Don't waste your time

I needed a battery for my iPhone 14 Pro. They didn't have one in stock. They ordered it, I checked…read moreback with them when they suggested, they had it, I waited for it to be installed, took about an hour, was easy. Thanks. D.Gray

Took my phone down there today to get a battery replaced. They inspected the phone, noted the…read morebattery was bloated. The screen was not damaged in the slightest. They called me to tell me they broke the screen when removing it to get to the battery. They want me to pay for it. Nope. They refused to replace what they broke saying "you signed a paper"... not right. NEGATIVE 5 stars if I could.

This place sucks! I took in my in-warranty Samsung phone with an intermittent problem. The first…read moretime I was told their diagnostic software was down and come back later. The second time the guy called a number and said everything sounds great, and looked at a few settings. He said my call volume was turned down, and if I the problem persisted to come back and they would use the diagnostic software. Of course, it still didn't work. The third trip the problem didn't occur during a two minute call and they told me there is nothing they could do.

I took my xbox console to this place and they guarantee that they would have it up and running…read moreasap! They did a credit report on me and found that I don't have triple A credit and made up a statement that"we opened up the console and found a infestation and could not work on it!" I took it to another place and they are ready to testify that my console had the factory seal in place and that the ubreakifix had never opened it up or checked it whatsoever, and it has no infestation of anything!!! This place is a Scam and you have to give them personal information to which they preform unauthorized access to financial information!!!

I love this store. I've been here twice in the past month and bought a TV, laptop (with/for my…read moreDad), and a new surge protector to make sure new WFH equipment was protected. The staff is patient and very helpful, even with the most mundane questions, and very knowledgeable. Their prices are excellent, especially when they have sales. This is definitely my go-to electronics and gadget store.

The back glass on my previous watch was damaged during a whitewater rafting excursion and I wanted…read moreto quickly replace it before my additional outdoor events to ensure I captured those activities. I initially tried two T-Mobile stores with no luck on the model. Decided to visit Best Buy only to find out tmobile isn't one of their carriers so I purchased the new watch online and selected in store pick up option. There was a little confusion amongst staff initially but overall the process wasn't too bad.