Technology, our new evolutionary revolution!…read more As we move into the future, technology is taking over! Luckily we have some good individuals that we can find to help us guide us to the next frontier. Take my hand and let's explore and enjoy the journey. Ok, "it doesn't work!" "Please work!" Why don't you work? Who has been in this predicament when new technically and technological developments have occurred? Good news the staff here at Verizon can help. Let's give it to the master of ceremonies. The "one" with the answers! Let's do this! When we come to the store it means we cannot figure it out. Maybe we were not totally satisfied with our answers when we had to come to the store to deal with issues with the phone but we were pointed in the right way. Making an appointment is easy and pretty much required these days. The individuals here work very hard to make sure we are all taken care of. Thank you the small attention to our issues.

This is the second time i. 2 weeks i have come here with the intention of upgrading my phone only…read moreto be completely ignored. In the past there was always someone to greet you and check you in, but not any more. Several agents were standing around with tablets while I looked at phones and none of them asked me if I needed anything or checked in.

The store was super busy when we arrived and yet we received excellent customer service from the…read moremoment we were greeted by Liz to getting our IPhone issues resolved by both Liz and manager Ivan. Liz managed to greet everyone that walked in and addressed what service the customers needed while helping us. That was very good multi-tasking ability. All I can say is that we received excellent service by professional and knowledgeable staff members at this store.

Went with a Samsung S26 Ultra and an Ultra Watch with both purchases needed to be shipped to me. I…read morewas told I had like 2 weeks if I wasn't happy I can return the products. Happy with my S26 but the new Ultra watch 2 was coming out in about a month so I decided to return the watch unopened never been touched. It's been 3 days since purchase. I went to the store to return and a Manager Ivan recalls my conversation on the phone with him and said I thought I told you we need to charge you a stocking fee? I said T-Mobile on the phone wants to speak with you that I'm well within my right not to get charged for a restocking fee. Ivan adamant that he was going to charge me a restocking fee no matter what. I was on hold with corporate and again a second rep says no that's not true you are not going to be charged a restocking fee asked to have him on line. I had her on hold for the manager to speak with them and can you believe it Ivan sneaks out of the store. The rest of the employees say they cannot do anything. This is 3 days after purchase. T-Mobile corporate on the phone was nice to send me a shipping label to ship back the watch without a charge. I still have 2 watches to purchase, a tablet and a MaxPro phone for the wifey yet that didn't matter for the Little guy Ivan. It was more important that he collects his $75 restocking fee. The experience on the phone with T-Mobile was much better than going to the store waiting almost two hours as if you're trying to buy a car. Some sales guy start telling me "uhh well it's says it on the paperwork that you will be charged a restocking fee" Absolutely nothing was disclosed during purchase and at then I realized these guys can be manipulative after the sale! Word of advice go to the store check out the products, touch feel and ask questions but you don't need to purchase your phone there. These vultures are paid a commission and looking for any way to nickel and dime you. I called T-Mobile 3 times and all were hassle free happy to help and could not believe the conduct of this store. Besides why wait 2 hours when you can be in the comfort of your home and get all the answers by calling T-Mobile corporate. Just purchased the wifey her new upgrade MaxPro and I got my new Galaxy Tablet. We both received them the next day. I thank IIvan for no longer needing to go in the store for a far better experience!

Had a great experience with iPhone Wizard!…read more I stopped by around 7:30 PM with a pretty awkward iPhone issue, and Sam was able to fix it within an hour. The price was very reasonable, and his service was polite, professional, and efficient. Highly recommend this place if you want quick and honest help with your phone!

if you value service and quality, skip this place. read the reviews. they have subpar screens and…read moreeven worse skills installing them. immediately after screen installed, informed technician it was lifting and "bouncy" on one side. he said my phone was bent and that's why the screen would lay flush. i had literally taken my phone to apple earlier in the day to get an estimate on a new screen. since they inspect your phone they would've said the frame was bent. long story short, this is a money grab business. avoid at all costs.

Ghiman was very helpful with my billing and purchase. Very knowledgeable about products and plans.read more

Ghiman helped me get set up to trade in my old phone, get the applicable discounts as well as new…read moreprotective items for my phone. He's very knowledgeable and was helpful throughout the whole process!

Worst service ever, they charged me 2000 dollars for no reason, I had to fight my case and they…read morerefunded me the money. A month later they charged me again. They suspended my account and I couldn't even call them. I went in the store to talk to a manager and the couldn't help me, in fact the manager didn't even come talk to me while he is hanging out with his other employees 2 tables down. His name is RJ and he is very disrespectful. I'll never use AT&T again in my life. I'm going to make a complain for the better business bureau because this is a scam and unacceptable. People do not have time to stay on the phone with an agent 3-4 hours and keep hanging up on and call again and explain the story again and again. It's horrible. If I can give them 0 star I would because they don't even deserve the 1 star.

I went and ordered a new iPhone yesterday!! I have to give a Shout Out to Derrick !! He went above…read moreand beyond in customer service!! He was efficient and answered all my questions too !! Great employee!!

Kai was great. Had a complicated transaction trying to get my wife a new phone without finding out…read more Went above and beyond and figured out a way to do it. Great guy. Great place.

In short: Bad service did not even attempt to help me at all. Made up excuses for why the employee…read morecouldn't. I'm not sure what's going on with the service at AT&T's lately. I went in to turn my old phone in. I handed it to the employee and told him to be careful as the glass in the back was broken. He gave me a look and I laughed as I thought he was joking. He asked me if I had initiated the return there in which I responded no. He told me that I should go back to the original shop as he didn't know what service it was going to be accepted in. He didn't attempt to check the account, the exchange, or any details about the transaction at all. When I asked him if I needed to return it to the original store he said no but you should. Right after he tried to say his printer wouldn't work so he couldn't do it. It was one thing after another. Mind you he did not even attempt to look up the transaction to see if I could turn it in the condition I had brought the phone in. I went to the original store and they told me he shouldn't have turned me away.

Mr Patrick is supaaaa! Nice! He's polite, respectful, and…read morehumble! He needs a damn raise! Thank you Mr Patrick for everything.

What a great job done by Gadget mates very happy with my phone it was shattered and they made it…read morelook like new service was excellent as well. If you need anything done . They are great.

Cox store at Blue Diamond....a very helpful girl…read moreASIA...Knowledgeable...and with patience!!! Deserve..a lot!!! Thank you....and lot!!!!! Michail.

This is the worst cox location in all of Las Vegas. I think…read morethis location might be involved in some really shady stuff, the manager asked me to email him my social security card and more stuff to his email when he could've sent me a link where I could've done it myself on their website .. extremely weird and unnecessary to have my information in your email when he could've directed me to a link on the cox website to get it done. on top of that while I was in store I showed them a promotion on my phone the employee took my phone to show it to his managers in the back room he was gone with my phone unlocked for over 5 mins I even had to ask another employee for him to bring my phone out . After dealing with this store I contacted all credit bureaus and put a freeze on my social as my intuition kicked in from this whole experience.