I was initially very happy with the service and sale here. Unfortunately, I just realized today…read morethat they put a Service plan on my account when I purchased a new iPhone in Oct 2022. They also added it an old phone on the account. So, I have been paying $40 a month for over 2 years for a service plan I didn't ask for or know I had. Be very careful when you walk away from here and check your account online, because the paper bills don't show any itemization of charges. I've also tried calling here 3 times today and can't even leave a message.

Liam, was awesome to work with. He knew his stuff and the products. Directed us to what they had…read moreavailable in store and the transaction was fast and smooth.

Revisiting the review I posted 10 days ago. Amber you are a terrible person! You shouldn't just be…read morefired you should be thrown in jail. You knowingly lied to our faces about what our bill is going to be. Telling us our monthly bill is going to be $118 when you knew it was actually going to be $300 is blatant theft.

We had a great experience purchasing our new iPhone with Amber!…read more Hard to find great customer service lately and we are telling everyone about the care and patience Amber gave us. She truly is a gift to the customers looking for someone who loves her job and helping others! P.Johnston

Arrived early and solved my tech issue quickly!…read more Professional and reasonably priced. Would recommend to anyone.

thorough, friendly and timely! He listened and helped me to understand the process and my options!read more

Service is okay, but not very reliable. I lose service in town often. Price is the best thing about…read moreMetro. However, I am writing this review because of their shady practices when cancelling services. I needed to switch providers since they offer no international coverage when you travel out of the country and need to call home. I called to get my account, transfer pin and let Metro know I would be cancelling services. This is important because upon doing this I was not considered a customer anymore. Fast forward a day later and I am setting up my new service only to be stopped because Metro locked my phone. The new provider cannot do anything unless Metro unlocks it. I try to call, but the customer service line does not answer unless you're a customer. I go into a store and the store manager will not help and tells me the only way they will unlock the phone is if I call customer service but know they won't answer unless I am a customer. I told him that is not right. He told me to buy a new phone and sell the old one. He also justified customer service's refusal to talk to me by saying "they have to spend 20-30 minutes on the phone and since you are not a customer, that's dollars." I bought my phone; I should be able to use it for whatever service I want if it is compatible with a new carrier. I have never left a bad review for any company before, but this should be illegal.

The most condescending attitude I've ever experienced. Must be an inferiority complex! I have a…read morelengthy background in customer service and the way that I was spoken to was unbelievable. If a customer has a question then answer it without talking to them like they are a 2 year old. I will never be back and will be lodging a formal complaint with the company. They should know how customers are being treated.

iCracked is no longer in business. It was sold to another company…read more I have been the iCracked Spokane technician (Shawn) for 8 years. I am still here and you can reach me at 509-Three one Five - 8340.

My iPhone 6plus screen cracked while hiking. I had a day left on my trip in Spokane before…read morereturning home to New York so I reached out to iCracked based on the glowing user reviews. I received a text from George who said "I am sorry, I don't have those screens in stock, the repair is $375, most of that being part cost." In fairness he suggested I wait until I return to NYC but I wanted to place a review because: 1) the screen replacement costs $20 wholesale 2) the Apple Store is $129 to replace the screen 3) even in NYC, the most expensive places were charging $200 (although apple in NYC is also $129) 4) a DIY repair kit costs $150... I get it, they charge more because they come to you, however the part is $20 (nowhere close to $375) and it behooves them to have items for the latest phones in stock. Also, where is George getting this $375 price tag from if "most of that being part cost"??? I went to the Apple Store and had it fixed within 45 minutes while I was at brunch. After tax and parking it came to less than $145. Save yourself the $$$ and just go to Apple for iPhone screen issues.

Mr. Pat was there to help when my company needed service on the ground in Spokane. This was a life…read moresaver because I'm in Vancouver, so we needed someone to handle business in Spokane. I'm pleased with the work by Stand Pat Telecom and I highly recommend.

I'm writing this review because I was honestly shocked. A reputation for being friendly and…read morehelpful, but the behavior I witnessed from the owner in the company vehicle today was the exact opposite. I saw the vehicle tailgating, swerving, yelling out the window in traffic. It wasn't just bad driving; it was aggressive and rude. When you plaster your logo on a vehicle, you are representing your brand to everyone on the road. If this is how the owner treats their neighbors on the road, I have serious reservations about how they run their business behind closed doors. I will be taking my business elsewhere.

Always able to fix any problem we have brought to them from broken screens on our iPhones or…read moreproblems either the interior workings.

Walk-in attention - Great service and pricing. Will recommend anytime I get a chance.read more

I would like to recommend Consumer Cellular to anyone needing a person who actually helps you…read morethrough the entire process of getting a phone and choosing a plan. The person who treated us with utmost respect and help is Kevin in the Spokane Valley. He helped get a phone and plan for my 93-year-old mom. He really is a treasure, and I'm sure he doesn't realize this about himself. But it is so rare nowadays to get expert help along with extreme care. Thank you, Kevin, for helping us today. Pamm Haslebacher