Awesome job they did what everybody said could not be done!thanks Frank and Shaun,they listened to…read moremy needs with my iphone and it was done

I brought my 2nd gen iPad Pro in because it wouldn't charge anymore - even with a brand new…read morecharging cord. They were able to clean out the charging port and got it charging again! They didn't even charge me since it was a quick and easy fix. They were just happy to help. Tech Boys have my business from now, on.

I went in this store because it's the closest location to where I stay. Before I can even get out…read morewhat I was there for exactl, they just assumed I was coming for some wrong doing because they started acting very disrespectful and told me I would have to pay FULL price for a phone without even running my info. I am a black male, and I understand it's alot of fraud going on but that's not EVERYBODYS agenda. The experience was very stressing and made me feel hated. when I was just coming to actually turn in my phone to update it. These ppl at this store probably don't care but it should definitely be looked into, there racist. I would encourage ANY race to stir clear of this store.

My husband was with AT&T for over 10 years. We tried to port the number. It took two weeks to work…read moreafter 4 passwords, just in time to roll another bill over and charge for another month. They argued with me about the "polcy" That being if they can cheat you thrpugh the next bill cycle. You owe them for the whole month. Thieves! Verizon has always been fair with billing issues. For 20 years. Don't use AT&T. Not only that, you can't understand the customer service representatives. They aren't from the USA, and they don't understand our customer service culture. As in, we don't pay for service we don't get. I am going to small court just based on principle.

So glad to find this small business in our own backyard. I brought my Apple 13 pro to be evaluated…read morefor inconsistent charging port issues. We have a Best Buy Geek Squad service and after diagnostic work, we were told that a $450-500 repair was needed. This business offered the same repair for $150. They stated they would test the part before installing and if it did not do the trick, their labor would be $75. They also recommended a battery replacement, while the work was being completed, as mine was borderline after 3-years use. The cost of the battery would have been $75. We had checked with a non-certified Apple T-mobile store who offered us $200 on a replacement phone. Had that been our best option, I would have paid the $225 to fix my current phone (which worked well other than the charging port issue). The Pod Drop also recommended we check with a T-mobile certified Apple Store to see if there was a better deal on a new phone. We did just that and chose to turn in the phone and receive a new phone at no cost, with some tweaks to our plan that did not change the monthly payment. Returned to The Pod Drop to pick up the phone and turn it in to T-mobile. The staff were honest, informative and professional. For this interaction, they did not make a cent, yet they earned a loyal family-customers. We will return to them for all-things cellular. Noticed some good pricing on phone cases and other accessories too. I will be calling their store to check on stock and prices before ordering from Amazon or another big box store. Really appreciate small businesses like this.

Brought my iPhone there because it was completely locked; I couldn't even shut my phone off. Danny,…read morethe owner fixed it within a minute. Oh and I had a cracked screen saver and he said we replace these for free. What an awesome guy and business and in our backyard. Passing this on to anyone who would rather deal with the small business guys rather than the big name ones.....it was a real pleasure and any more problems with my phone I will go back! Thank you Danny!

Everyone leave them!!! I went in for a new phone they kept my…read moreOld phone that had charges and keep Charging me for it as well as new phone!!! I will be leaving them. I left their internet service years back for no service for a week with no explanation and only a slight credit. Now this. Been with them over 20 years for phone but will be paying off phones and moving asap!!!

I purchased a phone here in the spring and the guy talked me into buying a lifetime screensaver…read morewhich he said was so easy! Anytime I had a little crack just come in and they give me a new one. Well, the time has come. I have a crack and guess what???? They don't have any screensavers and they are not sure when they're going to get any. Total rip off!!! I've lost confidence in AT&T if this is a kind of establishment that represents your policies Talk about bait and switch!!!

Not to be confused with the the Cellular Repo Center, which will take your phone away from you if…read moreyou missed a payment. I needed a screen for my phone, in a hurry, because mine was randomly peeling off on the day I was doing 8 Mile. Stopped in here and they have amazing cheap deals on everything and seem really awesome. No wonder the other review was so positive. If I'm ever needing anything cell related in Motown again it'll definitely be here. Unless I actually need to break out of a cell, like prison or police holding, in which case I'll contact a different kind of "repair" guy.

they sole my iPad button I went to get my screen fix and they hack my iPad and replace my button…read more over charge me only to rob me!!!! I take my iPad to them they took my button then when I went back they was acting band new and was taking the warranty don't bring to them they will take your original part off just to still it back to you or to someone else

Please drive on by . I got 4 phones last July for my family! It's now nearly April and my $140 bill…read moreis over $200 . We have been charged for 5 IPhones and 6 lines of service. I only got 4 phones with 4 lines of service. They had us leave our phones to switch info I could have done that myself. Derek has promised to fix the issue . Never did and when you call he says I was just gonna call you , he never does ! I got 4 lines for $100 plus $10 per phone . At& t finally took care of this I Got my NEW BILL $237.49 ??? So much for their guarantee???!! I need an Attorney to get my $$$ back . I have everything well documented. Do not go to AT&T . Everything has been a nightmare

Service is Shady " We were asked to leave our phones so they could transfer data between our old…read moreand new phone . They transfered an extra phone and 2 more lines of service (I was already getting 4) . I dealt with Derek and it's been 8 months of broken promises and Lies , Lies and more Lies . I'll have to get my attorney to deal with this because I am getting nowhere!! My Bills are outrageous and they will stay this way for 3 Whole Years ! Don't go here , you will be sorry ! All I wanted was to get Apple phones for my family and ALL I got was Robbed ! Sick world we are living in ! I am not rich and even if I were I don't want to be Scammed , Robbed and lied too I would avoid 21 mile and Van Dyke AT$T !! Hall rd and Schoenherr is a Corporate store go there !

They scammed my entire family and have forced us to pay a ton of hidden charges and NO HELP FROM…read moreANYONE, including the store, the customer service line, and everyone in AT&T!!! They didn't keep promises and also lied about a ton of comps and matching prices.

Always have excellent service at this location. All the staff members are friendly and patient…read more They are all very well trained and explain everything in details you never feel pressured. Sara T is the best I've been working with her for years and she always has a smile on her face. Yes there are better deals with their competitors however you will NOT receive the customer service ... I'm a true believer that you get what you pay for and it's definitely worth a few extra dollars to be able to have great customer support!! Thank you AT&T

Don't waste your time. Customer service is consistently unacceptable. Staff is rude and unhelpful,…read morelong delays, and poor communication.

Every time I walk into this Verizon, I never get the help I need. Don't waste your time going to…read morethis location. You're better off driving the extra couple miles and going a different location that will actually answer your questions and get you what you need. The gentleman that stands up front is no help and is not welcoming. Worst customer service which explains their total rate of 1.8 stars.