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    Cricket Wireless Authorized Retailer

    1.0 (3 reviews)
    Closed 10:00 am - 7:00 pm

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    3 years ago

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    7 years ago

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    AT&T Store

    AT&T Store

    3.0(8 reviews)
    5.0 mi

    This place was great. Benjamin is a rockstar! I came in and told him what I wanted and he didn't…read moretry to up sell me or anything. Low pressure, toms of help. Thanks for the great experience.

    This store is a fine store. However, Sabrina and Hailey are the only reason for this scathing…read morereview. If you go to this store and either of them are there, leave and go somewhere else! I want to be clear that the store itself is great and the managers/assistant managers are kind, knowledgeable, and helpful. I wish I could give a review for specific employees, though I doubt Sabrina's and Hailey's reading levels are high enough to understand this review anyway. So, I had the iPhone 8 and went into the store asking about any trade-in deals they had. Hailey told me AT&T can offer $800 off the new iPhone 13, which was being sold for $800, so if I pay sales tax, the phone is free. They set me up with an account and told me my new phone was on its way in the mail. The phone didn't arrive in the allotted time so I went back in, just for Hailey and Sabrina both to say "we can't do anything. Call our customer service number". I called customer service and, after being on hold for a while, they were able to solve my problem pretty quickly. My phone finally arrives, so I go back to the store to trade in my 8. I handed it to them and Sabrina says, "we can't take this. The back glass is cracked." I was very frustrated because the crack was obvious. It was a huge, spider-web-looking series of cracks on the back glass of the phone. You can't miss it. They said to take it to a phone repair store. Once I bring it back fixed, they can take it. So I get it fixed for $100. When I got there today, the regional manager is there (because Hailey and Sabrina apparently didn't show up for their scheduled shift.) The manager tells me AT&T never had any kind of promotion like the one I was told. The most I can get would be $350 off for trade-in. If had known that, I would not have chosen the new iPhone 13! The incompetence between Hailey and Sabrina is so baffling, I'm surprised they haven't been fired yet.

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    AT&T Store

    AT&T Store

    2.8(9 reviews)
    6.8 mi

    Beware of scam! We were told we would be receiving $300 worth of accessories for free (because…read moreyou've bought three new iPhone 14s), However, we are now finding out the accessories we did NOT want or need are being billed to us for $24 a month and the staff that did this is no longer at the store, so we can't return the items either, even ones that are not working. I called the 800 number and was told there was nothing that could be done. So if a deal is given to you, ask many questions as their deals seem to be costing us more money. Avoid this store.

    In the past this store has had its issues. Poor customer service, selection of products, and never…read moreknowing when the store is actually opened or closed. However with their new management I was extremely impressed. I had a very rare and unusual issue with my AT&T line that AT&T themselves couldn't figure out. Hours and hours with customer service and no fix. This was an issue AT&T had created so rightfully so I was upset and frustrated. However when I walked into this store and spoke with Jamie, one of the new managers, he sat down with me and walked through every possible solution and what we could do to try and fix it. He was extremely thorough and took all the time that was needed to help me. He did the same for other customers who came in before me as well. So as long as Jamie is there this store will be in good hands! Highly recommend y'all ask for Jamie and you'll be good to go!

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    Cricket Wireless Authorized Retailer - mobilephones - Updated June 2026

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