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    T-Mobile Authorized Retailer

    3.3 (7 reviews)
    Closed Closed

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    9 months ago

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    8 months ago

    Dani did great, made sure I had all my questions answered and he just had the biggest smile

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    9 months ago

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    T-Mobile Experience Store

    T-Mobile Experience Store

    2.7
    (13 reviews)
    2.6 mi
    $$$
    Virtual estimates
    Shipping

    This was one of the worst customer service experiences I've had in a long time!…read more I visited this location simply to return a modem. After entering the store, I wasn't acknowledged or greeted for more than 15 minutes. When an employee finally became available, I politely asked if I could just drop off the modem. Instead of offering assistance, I was told it would take time to look up my account. Before I could continue, the employee avoided eye contact, dismissed my request, and proceeded to help another customer without any explanation. Ironically, the representatives I spoke with over the phone at T-Mobile demonstrated far better customer service than the staff at this retail location. Basic courtesy, communication, and acknowledgment go a long way, and unfortunately, none of those were present during my visit. I left feeling ignored and disrespected. Based on this experience, I will not return to this location and cannot recommend it to others.

    Woah what a relief! After going to two other T-Mobile locations today, we are so happy we found…read morethis one. We had a bit of a wait but we're kindly put on a list. When it was our turn, Charles was very helpful and friendly. The other two locations, weren't friendly or welcoming whatsoever. We actually walked out of the Saratoga Springs because of how unfriendly they were. Charles was able to help us in the way we needed and was very knowledgeable.

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    T-Mobile Authorized Retailer - mobilephones - Updated August 2026

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