Great Experience at this Verizon location. Very Friendly and Polite Reps. They have Good selection…read moreof phones and also Value Customers time and money. For sure will bring more business to this Location.

This place is horrible. just like most authorized Verizon retailers but worse. They cut you off…read morethe phone, you can't set up a meeting for simple things like just dropping off a set top box for TV. I just wanted to drop it off. I was told to go to another authorized Verizon retailer in Alexandria and was hung up on. Then I called back again and no one answered. Then, I tried to set up an appointment to drop off the set top box and was refused. That's crazy, rude, and unprofessional. Note: All "Verizon Authorized Retailers" are basically franchises, individually owned, not Verizon company stores. I don't know if VERIZON company stores are any better. It was difficult to set up a time as well. I finally found an authorized retailer in Washington DC and was told that I could go in without an appointment and just drop off the set box for TV. What a nightmare, but this store in particular has been rude and unresponsive, even though I live in the same neighborhood. I tried to get something done with my Verizon covered IPhone cellular phone a few years ago, and had the same pretty rude experience with the Annandale store.

Great customer service. Repaired my phone with great price and quick timing. Highly recommendread more

Clean store and Friendly staff. They were accommodating and helpful with transferring from Att to T…read moremobile. Thank you Marvin!

2/21/21 A simple hello is always nice to hear when entering…read morea store. This T-Mobile Store has done just that. Tommy greeted us and was prepared to sign us in because it was busy. We declined because we were just browsing at the different phones. While looking around, we saw the Samsung Galaxy 21 and decided that this is the phone we are likely to buy in a month or two. This store gave off a good vibe that the other T-Mobile stores I have been to didn't. T-Mobile is now the number one 5G's in the United States, but if their heads get to big like Verizon did, the will find themselves in The Can. I see more T-Mobile stores now adays with less Verizon Stores. More stores is not always better, but the store we went to today, makes all the difference in the world. We shall return.

Do NOT shop here. I bought a new $$$ Iphone there for my business account. Within 24 hours the…read morephone was freezing up a lot. I brought the phone back for an exchange but they said I had to contact Apple! or pay them an additional $55 to exchange. Excuse me? They sold me a malfunctioning product and I'm responsible for getting it fixed or pay them extra money?! That is a terrible policy. I had to spend HOURS with Apple on the phone and in-store to get another phone that actually works. I should have just bought my phone from Apple to begin with.

This was our second AT&T store yesterday. It was a much more legit location than our first…read morelocation visit (please see my review of the Columbia Pike, Annandale location -- or better yet, just stay away from that store altogether). It was pretty easy. We picked our phones, transferred material/information, and got them up and running fast. I was happy with the service and assistance. Martin was nice but not pushy and helped with syncing the phones. He tried to get us to buy extras but did not push when we did not see what we were looking to acquire. While we definitely want cases we were not ready yesterday, especially given the relatively limited selection. We appreciated that Martin was not overly pushes. Previously I have used locations closer to Tyson's but this is now my new AT&T go to spot.

This place has exceptional service. Mr. Kim not only provides the necessary needs of a cellphone…read moredealer, but also goes above and beyond by providing extra services that are not included such as filling out the rebates for you, giving really good discounts, and also solving every single problem that you may have with your cell phone. He has a good sense of humor and likes to maintain good terms with every one of his customers.

SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a…read moremess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.

Awesome!! Customer service was on point! I like the fact that he was honest about the extent of…read moremy repairs. I will bring my phone bring when I am in need of repairs!!

My friend was all distraught when she broke the screen to her cellphone after dropping it in the…read moreground. I got tired of her using my phone and listening to her complain about not having one so consulted trusty ol' Yelp and found a place open late plus it was on the way to our next destination. Enter Yosef, the "cellphone whisperer". He worked wonders and replaced my friends screen in about 20 minutes. On top of that she got a discount because of the Yelp mention. Woot! Woot! One thing to keep in mind is the parking situation can be a challenge at this shopping plaza so be prepared.

Just like most customers who posted positive reviews for this store, my impression of them was very…read moresimilar even though they did not provide the service to the glitchy iPhone I brought in, their honesty and the way the young lady handle herself with another older man before me was quite impressionable!!! I will keep them in my fav list for future reference and services should I need to bring my phone over. The young lady did not charge the older man a dime for helping him to get back into his laptop that he logged out and did not remember his password. I asked her a question and her honesty confirmed that it's time to get a new phone. Thank you and may your business prosper because of your excellent customer service and honesty!!!

My phone had issue when talking other person could not hear. The young man noticed it was dirty at…read morethe mic area. He cleaned it with a vacuum. One time before, phone was on some wired access settings where I couldn't even get my phone to do what I want. It was real frustrating. Great customer service too.

Dropped off phone on a Monday morning. They didn't even turn it on until Thursday evening to…read moretroubleshoot after I called. I know because I set the find my phone to alert me when turned on and it never turned on until then. They kept telling me they were waiting for parts when I'd call. I took it home finally on Friday evening when they said they couldn't fix it. I opened the phone myself and they never had even opened it! The screws still had dirt around them and there was still moisture inside! They stole my $80 basically. Do not trust this place!

Called prior to going into store to make sure there would be no issues in switching our service…read morefrom Straight talk to boost and to port our old numbers with us. Was told this is easy and can be done no problem. Get to the store we were immediately told by Maria that they do not take any customers from straight talk, she's never heard of them and she has no idea what it means to "port" your old phone number. I asked her a few times to make sure we were both understanding correctly. Again was told boost doesn't deal with Straight talk and we cannot get new service with Boost. I promptly called another store and was told there is no issue and they have no idea why I was told that. They deal with straight talk all the time. This store owner or manager should know ASAP that Maria is literally chasing new customers right out of the door.

Don't waste your time unless you are Spanish the only people that the young lady caterer to. I went…read morein today to get a new iPhone, and the lady would not even let me look at the phone. Who in the H is going to buy a phone and not get to look at the phone. She would even take it out of the book so I could look at it. I felt like I was discriminated against because I'm African American.

This is NOT an official T-MOBILE store and will make no effort to accommodate a customer's needs…read more If you are looking for EXCELLENT T-MOBILE CUSTOMER SERVICE, please lookup for a different t-mobile store IN THE AREA. Complete disappointment to find out that this is only a reseller and will not be help up to the high T-MOBILE STANDARD we have come to appreciate. The store will add services you have not requested on your account.