Went in because I was doing business with an approved Verizon retailer where I had issues right out…read morethe gate. Customer Service recommended going into a corporate store and I went here. Hands down the best customer service I have received since being a customer for 3 years. I was greeted as soon as I walked in the store, I had an appointment but checked in a little early. I love the app that shows how many people are head of you. First off, Pedro thank you for everything! I was having issues that were very frustrating and right off the bat, he listened and provided the best solution for me. He was helpful and explained everything that I would see on my upcoming bill. Pedro, I thank you for your professionalism, patience and understanding. I don't mind driving the distance when I can get great customer service.

VERIZON AND OTHER 3RD PARTY VERIZON STORES TOLD US TO REPORT FOR FRAUD IMMEDIATELY. CESAR IS THE…read moreACCOUNT REP THAT SCAMS YOU, out of money and constantly lies about changing stuff and when you need to talk to him. he just tells you he is other calls. this has been the worst experience and I'm going to post everything cesar. from the beginning. he sold us internet and cell phones and was supposed to to port us over from Verizon regular to Verizon business. he then proceed to not do the porting because he got busy. we had 3 extra lines on our account for one whole month before noticing it. Then he said he forgot and must have slipped his mind. " normally I'm the one fixing everyone mess ups" "I don't like this feeling". then he did it again. we brought it back up and we were supposed to get a refund on phone lines we didn't need. next he said he ported them over again. well guess what we still have two of our like 10-11 lines still on Verizon regular service and charging us another 175 for the two lines. while we're having to pay two different phone bills. regular not to mention is higher then business. and also. I have been through 6 modems with them, guess who has helped me with those? if you guessed cesar. then you are right. I ALMOST FORGOT, HE DIDNT WANT HIS STORE TO GET REPORTED FOR NOT GETTING THE MODEMS BACK. NOT THAT WE DIDNT HAVE NO SIGNAL FOR OUR BHSINESS LOCATED IN CHANDLER AN WE HAVE ALREADY TRANSPORTED THESE MODEMS 4 TIMES BACK AND FORTH OR ANYTHING. HE CALLED MY WKFE YELLING AT HER BECAUSE HE NEEDED THE MODEMS. NO RESPECT FOR YOU OR YOUR BUSINESS. HOW IS IT OUR FAULT YOU OVER CHARGED US HUNDREDS OF DOLLARS THST UOU ADMITTED TO AND YOU STILL KEEP DOING IT WVEN THOUGH IT WAS BROUGHT UP MANY TIMES. this store and Cesar have gaven me the first two internet modems. they were no good. brought those back in, two more not good. then I took those back and they gave me open boxes with the same ones I took back the first time and reset my current internet and had it on a different Device because cesar decided to add it to the wrong internets. then finally when Cesar wasn't busy he decided he can help out again.. we now have some that work. but again. worst experience. never got our bill cleaned up the right way and we are stuck in a crappy deal with them but don't get to even experience. Cesar, thanks for ignoring me another day in a row. see message below. vvv Yooooo. Why do we still have Brooke's phone not on the plan and her watch??? -myself 05/26/2026 9:45 Hey man?? -myself 05/27/2026 10:09 Hey I'm in back to back calls won't be available until after 2Pm - Cesar 05/27/2026 10:59 Okay I sent you a message last night. Why is there still two accounts. -myself 05/27/2026 11:07 Why isn't Brooke's switched over -myself 05/27/2026 11:07 You never answered. And now it feels like you're trying to avoid me dude. What's up with that - 05/28/2026 1:34 Damn. I guess we're gonna have to do this in person huh? -myself 05/28/2026 1:48 BEWARE OF CESAR. FOR SOMEONE WHO IS "ALWAYS FIXING OTHER PEOPLES STUFF" THIS SEEMS LIKE A LACK OF EXPERIENCE FOR THE POSITION HE IS IN. BEWARE EVERYONE. Maybe I'll hear back from you Cesar. Until then keep raking in more money from us for the 4 month in a row.

Received quick and fast service today by Daniel he helped me purchase a new phone and with it a new…read moreApple Watch

This Verizon has got to be absolute hands-down the worst store in all of Arizona. It's bad enough…read more You have to wait on the phone but OK you gotta wait on the phone. It is what it is but to ask them to not send it to a certain address and you give them a pacific address to send it to and they send it to the wrong address anyway and then when you find out it went to the wrong address they can't change it. All they can do is cancel the order wait for them to receive it and then push you out another one, but they will try to expedite it so you can get it faster even though you should've already had it and that's what they do for the inconvenience needless to say, we are no longer with Verizon customer service they have none they are without a shadow of a doubt trash. I do not recommend this place to anybody so we are now proud owners of T-Mobile phones.

Always helpful and friendly! Andrew did such a great job listening and helping us with our phone…read morepurchase.

My first and only time in the store was infuriating. We got there around 6 o'clock on a Sunday when…read morethe store closes at seven. There were three service people helping two customer groups. It took about 10 minutes before anyone acknowledged us. They then told us that it would take up to 20 minutes before we were helped and that the store closes at seven. We told them specifically why we were there and we questioned if we were better off coming back during the week. The service representative said "stay today, We are busier during the week". We ended up staying until 5 to 7, waiting patiently when the service representative came over to help us and again, we told them why we were there. We were there to upgrade our phone. He said oh let me see if our safe is still open, went away, came back and said sorry it's not open. Holy Toledo! So they told us to stay knowing why we were there and and wait patiently for nearly an hour and then could not help us. That was so rude, so disrespectful, and so inconsiderate that I would not step back in that store again.

This location was absolutely great! Abril took care of us. I have needed a new phone for quite…read moreawhile. Abril was very knowledgeable about the offers available to us because we have been long time Verizon customers. I was able to get the New I Phone 17 and a New Apple Watch with only a small increase to our monthly bill. Everything was Efficient, Smart and exactly what I needed.

The store manager Brianna was absolutely incredible and timely with my problem. My new iPhone 17…read morepro max wasn't charging, and she was so nice and professionals answered my questions before I even asked them. Rico was also super helpful in assisting me.

Customer service here was outstanding. My husband and I walked in and Malaken greeted us…read moreimmediately. We are two very senior citizens who knew just enough to upgrade our phones and network but not a clue how. She walked us through each step answering every question while never getting frustrated and believe me when I say every question. I observed many customers and all the staff seemed kind and knowledgeable.

We had the best experience at this location, and we wont go anywhere else now! Steph is seriously…read moreso awesome!! As long as we have had cell phones, we have NEVER had a cell phone agent as awesome as her! Im serious. Not only is she cool as hell, but she is so knowledgeable, and so patient. It was so rude of my husband and I, to come into the store, an hour before they closed, and expect to get upgrades for all 5 of our lines! I was nervous that the employees would be annoyed, and not want to help us, but that was absolutely not the case. Even though they had lots of customers, and they were so busy, Steph went the extra mile to help us get the best deals, and apply the best promotions. She was so patient with all of our questions and requests!! We will absolutely be back.Thx Steph!!

Matt was amazing after the horrible experience I had at 13732 W Bell Rd, Unit 14, Surprise, AZ…read more 85374. I would go back and get help from Matt again. Very helpful, knowledgeable and didn't stop helping until all my issues were addressed and fixed.

Do yourself a huge favor. Get two tin cans and a long piece of string. The connection speed will…read moreimprove greatly.

We have been customers for years. Dude refused to put on a screen protector as a courtesy. 0 stars…read morefor this very sad, empty location :-/

Came to this location turned in two phone to upgrade and got an iPad with a line and an upgraded…read morerouter. The amount the sales person Malik gave us as what would be our total monthly payment was incorrect and we didn't actually get the credit for the phones we turned in. When I called verizon they shared The staff member that processed the turning over credit didn't correct it like he promised he would now I've had to call in to Verizon's over 5 times with still no resolution. Scummy way to do business. I'll update if this ever gets corrected not feeling hopeful as I'm 5 one hour calls in Update found out the associated added insurance to all of our phones and iPad after we told him we didn't want it totaling over $50 monthly

Bad service, not recommended. We walked inside the store but they just looked at us not even saying…read morehello.

From the owner: BeMobile Verizon is your trusted Verizon store in Glendale, conveniently located on 5940 N 75th…read moreAve. As an authorized Verizon retailer, we offer the latest Apple, Samsung, Google, and Motorola phones, plus premium accessories from OtterBox, CaseMate, and more. Shop in-stock phones, chargers, speakers, and Wi-Fi solutions with same-day availability. Find the best Verizon plans for individuals, families, and businesses with support for upgrades, new lines, and internet options. Our team provides expert, personalized service to help you choose the right devices, Wi-Fi solutions, and deals. Visit BeMobile Verizon in Glendale for reliable service and all your wireless needs.

Paola, the manager was amazing! Greeted me as soon as I entered…read more She did a quick and easy process for my carrier transfer. Moving from T-mobile to Verizon was the best thing to do.

Total scam artists. Traded in IPhone for new iphone. Just noticed they did not give us credit for…read morethe trade in at all. Will go argue with them to get this reversed, but not happy. Also my wife was convinced to get some other options which so far we have not been able to get to work at all, like Disney. We were also charged some add'l service fee above and beyond the new iphone launch. Shoulda walked out. Disgusted.

Great deals and phenomenal selection of devices Apple and android and yes they did have that pretty…read moreorange iPhone 17 pro max. A tad busy in the afternoon but was in and out in a matter for 25 minutes. Just came in to add a line.

Verizon suspended my cellular service because I cancelled wireless internet service after 30 plus…read morefrustrating days trying to get it to work properly. Verizon has demanded that I pay $800 for wireless internet "perks", most of which I DID NOT USE in order to restore my cellular phone service that was NOT delinquent. A trip to the Verizon store was useless. Staff could not even connect me with someone who could help me. My phone is disconnected and nobody at Verizon finance will help me until I pay $800. I am a senior citizen with health issues who lives alone and my doctors are calling my emergency contact to check on my welfare. I would appreciate any assistance. I would post a contact number but well...