I spent an hour here this past Saturday switching all my service from Verizon (and the Click Away store in Redwood City CA , near where I work) back to Cricket. (I wish I had never changed but rotated through a few providers this past year for a variety of reasons). I was paying 96 dollars a month (with taxes and fees) for mediocre Verizon prepaid unlimited.
Greg at Cricket signed me up for two lines of Cricket unlimited plus a hotspot for 90 dollars (including fees and taxes). I also picked up a great new LG phone for less than 150 dollars. [My refurbished iPhone 6 from Verizon (that has had to be serviced three times and finally swapped out with another refurbished phone from who knows where) cost $460 and is slow on both networks. (Apple won't even sell them anymore so I don't know why Verizon is still pawning them off on unsuspecting customers).].
Verizon told me that my phone number was my account number which was a bold face lie. Greg from Cricket called Verizon and got disconnected five times before getting an agent who was almost defiant in providing my account number (which was not my cell phone number). The agent then pleaded to keep my account and said that I would be welcomed back if I decided to return. (I think I'd rather eat my tongue or stick a needle in my eye than go back to Verizon, which is expensive, provides poor customer service, doesn't have a better network, and has untruthful sales people in their click away stores).
Cricket rocks and Greg is a star in the Cat City store--very helpful and thorough and personable to boot.
Avoid Verizon (at least the prepaid) and doubly avoid the Verizon Click Away stores (especially the Seqouia Station Store in Redwood City). When I was in that store Monday with yet another issue with their iPhone, the manager commented on the fact that I had written an unflattering review, which was fine since it was an accurate statement and I was none too friendly to him or Sean, my salesperson. I should have also reminded him that he could have called or emailed me and done a little something to mollify me from the whole variety of issues that I faced ....instead of feeling sorry for himself--I was particularly pissed at paying for a cracked screen on a large iPhone 6 loaner phone that I was given while their tech took forever to not really fix my phone ...Jay told me that if I didn't pay for the crack, I wouldn't get my phone back and that if I didn't like it , I could call the manager myself , who never seemed to be at the store. (My secretary cracked the glass once while we were refitting it in the case, so I've paid 200 to fix screens on a loaner phone. And they charged me the 80 dollars and didn't even fix the phone.
Anyway, this review is too long. The takeaway: go to cricket in Redwood City (or even better, in Cathedral City for Gould service from friends staff like Greg. read more
