I have recently went into this location to pay my phone bill and I was appalled by the lack of…read morecustomer service and how The inconveniently screwed up my bill and cause me to have to pay more than what I'm supposed to and how the managers in the company failed to resolve the issue and continue to allege that it is not their problem therefore I am stuck with the situation horrible place of business I would not recommend anyone to go in there staff in store are very unprofessional

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

My guy over here professional, went on 4 different occasions (wine key hits the center of my…read morescreen) gets it fixed and I don't have a glitch/problem with my phone. Recommend 100%

This guy "Luis" is god awful. Was having problems with my phone screen that he replaced, tells me…read moreto go the next day, he's not even there. I go the day after that. he starts acting like I am the problem when I asked where he was at the other day, & that he will fix what he did to my phone so he avoids "trouble" with me. Cry me a river brother, just do your job.

Kevin at this store was very efficient in trouble shooting the internet connection on my online…read morepurchase of two devices. He helped me to gain access to all of the download capabilities on my new device and troubleshoot the connection on my phone. Kevin is knowledgeable and highly adept at identifying and resolving any situation at hand.

Dominic is great! I came in just to ask about upgrading and discovered I had options for more…read moresavings. I came near closing and it was nice as he took his time with me and really hooked it up. He's the man!! I left with the new Galaxy S26. I don't have to worry about my friends making fun of me because I had the S20 for ages lol.

SERGIO!!! I cannot say enough about Sergio! I was in desperate need of a new phone & I was lucky…read moreenough to have Sergio help me. I chose a new phone (different brand than my old phone) & off I went. Well, after I got home, I spent too much time trying to get accustomed to the new interface & drove myself crazy. I went back to the store to have Sergio assist me & he absolutely did! We sat down & he answered ALL of my questions, while being SO PATIENT with me. The phone gods knew that I needed a lot of help & I'm convinced that's why they chose Sergio as my savior, lol! Sergio, you are wonderful & anyone that is fortunate to have you help them in-store, will know exactly what I mean!! THANK YOU!

On 6thMobday September 21, 2026, at approximately 10:00 a45m., I went into this T-Mobile location…read morebecause my phone wasn't working. The employee who initially helped me was friendly and helpful. He plugged in my phone, got it working again, and then went into the back for approximately ten minutes. While I waited, I had a quick question about a Samsung smartwatch I was considering purchasing for roughly $725. I politely asked another employee whether she was busy. The manager immediately interrupted and told me she was with a customer. When I explained that the employee assisting me was still in the back and asked whether he could answer one quick question about the watch, his response was dismissive: "You have someone helping you. He'll be back." The interaction then escalated unnecessarily. The manager repeatedly told me not to raise my voice and to calm down, even though I was simply frustrated and trying to ask a product question. When I objected to being spoken to that way, he abruptly told me I was no longer allowed in the store and ordered me to leave. I left without causing a scene, but I was genuinely shocked. I came in for assistance, received good service from the first employee, and was prepared to spend a substantial amount of money. Instead, the manager turned an ordinary question into a confrontation and removed a paying customer from the store. This was disrespectful, unprofessional, and completely unacceptable behavior from someone in a management position. I hope T-Mobile's district or regional management reviews what occurred, because customers should not be treated this way simply for asking for help. I will update this review with the manager's name once it is confirmed.

Been here once before, and couple times at their other location. I'll be back again since they done…read morea great job with my equipment in the past

My phone crashed. I took it in to. REPAIR Lab by the airport. They knew exactly what was wrong…read moreand fixed it within an hour at a reasonable cost. I would not hesitate to use them again and recommend them to friends.

I love this place i came in to ask about new line and new promotions that they had going on and i…read morewas helped by stephanie P .I never seen her before but i believe shes new ..she has great customer service and explains everything amazing ..if i had to recommend friends or family members i would tell them to go to this metro pcs ..amazing place .I wanna thank management for hiring employees who really deserve to work in a environment around people.Im simply happy i left with great information.Thanks again

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Mohamed is the man! He fixed my boyfriends screen That I was convinced it would be really…read moreimpossible to fix. However he managed to fix it for a super affordable price, great personality, and then he also fixed my phone battery. We are grateful for his help, thank you!

I've did business with Mohammed in the past and he goes the extra mile for you - Hands Down…read morePersonalized Service , I had a hair line crack at the top of my IPhone 6 and dropped it off - Ran some errands in the area and went back to get it All under 2 hours . very reasonable rates actually the lowest I found . Mohammed your the best - Thank You .

The job was done well. Quality work and even tho I didn't have an appointment they nevertheless did…read morethe job. I didn't even have to wait to get in, tho they do recommend appointments. I was treated well. Good stuff all around. I would recommend this business!

Excellent service and friendly. Screen replacement was fast and smooth highly recommendread more

I recently visited the Palm Springs AT&T store on June 22 and had an outstanding customer…read moreexperience. Carlos greeted me warmly and took the time to help me select a new phone and service plan that best fit my needs. His professionalism, knowledge, and genuine commitment to customer satisfaction were evident throughout the entire process. I would also like to recognize Sonia, who worked alongside Carlos to ensure my transition was completed smoothly. Even after the store's closing time, both Carlos and Sonia remained patient, attentive, and focused on making sure everything was fully set up and functioning properly. At no point did they make me feel rushed. Their willingness to go above and beyond made a lasting impression, and I truly appreciate the exceptional level of service they provided. Knowing that employees like Carlos and Sonia are part of this store gives me confidence to return for future purchases and service needs. Thank you, Carlos and Sonia, for your dedication and outstanding customer care.

Horrible customer service. Management at this store needs basic training…read more I went in to add one line to my existing account. The employee who helped me added two lines instead and then said she could not remove the extra one. I was charged for a number I never authorized. She also added extras I did not request or approve. I was told only the manager could fix it, and he was on vacation for two weeks. No one else could help. I now owe AT&T about $3,000 for services I did not authorize. I am furious ! I will not recommend this store or AT&T corporate. Stay away.

0 stars if I could. The manager, fernando "helped" me replace a phone that was broken. He was…read moreshady. Could not replace with a free phone, alright. But he sent me an invoice receipt for $105, including a $70 cricket promotion that is clearly running now, and charged me $178. I questioned him and he (Hispanic) had no intelligible answer. Said I could call Cricket. Did, and they reported they're not involved with the store. Although working on reaching a manager. Clearly looks like he overcharged, and pocketed $70- or thereabouts. CRIMINAL ORGANIZATION DO NOT GO THERE.

Called, got no answer. This was after going to another location in Palm Springs that doesn't exist…read more So I came here and found the store closed at 330pm. Signage stated that they are out for lunch but doesn't give a time back. Doesn't adhere to hours of operation stated on door. Horrible. Came back at 4:09pm and door was still locked. Started knocking on door and finally some heavy set guy came to unlock door. Was defensive on who was "pounding" on door. Not great customer service at all. Cricket, you just lost a customer. Thanks for nothing.