Dawg this dude named STEVEN was honestly the GOAT ong ong frfr like I took my galaxy Samsung ultra…read more22 to here and just shout out to the mans dawg I got thy phone in a customizable guaw where the frame was like green n stuff and the back glass to red and the buttons to white!!!!??? Like dawg I can't even pull that Ngl they a real homie ong frfr y'all should come through

Very disappointed with this phone repair service. I brought my phone in to fix front screen, and…read moreafter the repair my phone started glitching constantly. The screen freezes, apps crash, and the touch response is worse than before. I expected my phone to work better, not come back with new problems.

what a great team Caleb & Alejandra, since the moment I walk in Alejandra really welcoming and…read moreefficient, Caleb such a a nice and helpful, got my front and back glass repaired in just minutes. if you need your phone or anything fix pick this location they have a great team

Very helpful, fast and professional. Jackie helped me and…read moreshe was excellent. Very friendly!

This place is awesome. I have a Google Pixel 3XL and my…read moreBackcover was shattered in a million pieces. I called multiple places and they were the cheapest. They had to order my part but it got in a couple days earlier. They called me on the same day and asked if I wanted to come to have it fixed and I did. Only about 20mins later I got my phone back and saved at least $50. THANK YOU I'm back for all my phone needs in future.

All I need to say is TERRIBLE! this man is a complete scam. paid him to fix my screen not…read morecompletely ruin my entire phone. After he "fixed" it my phone was completely ruined, face id didn't work, turned of every 2min. And very disrespectful when confronted, said it was my fault. Mind you my phone worked perfectly fine prior to fixing the screen. I had to go to T-Mobile in the mall to purchase an entire new phone !

Great service! I waited to review for a month to see how my battery replacement worked. Phone is…read morelike new!! No more carrying around a charger to keep my phone on for so many hours. iPhone 12 replacement is going strong!!! Thanks!

I just went in to get my phone screen fixed today! I would definitely recommend thanks so muchread more

I rarely do reviews and I'm not paid but 5 out of 5 for these folks! Came out of work to a smashed…read morescreen and very little touch functionality. Asked for help finding a place that could fix my phone and was directed to National City Phones! Got a price quote before I traveled to their business and that price was honored in full. Took about an hour to fix but I'm happy they could do it with no issues or having to wait for them to order the screen. My phone is 5 years old but looks like new! Thank you National City Phones.

This shop is awesome! My hubby and I traveled to San Diego for a retreat. Phone screen got damaged…read moreand I searched for a nearby shop. This gentleman answered while the shop was still closed in 2 mins from my request. Once at the shop he was quick and efficient repairing the phone in less than 30 mins. Amazing service and highly recommend.

The guys here are awesome! Im going to submit this review for the north park and downtown location…read morebecause the fellas at both of these shops have helped me. I brought my iPhone 12 Pro in to have the back glass replaced (badly cracked each time, yeah I suck) and to have a new battery installed. Every single guy I've interacted with has been awesome. They are very friendly, work quickly, care about the customers and are VERY accommodating. HOW accommodating you might ask? Well I brought my phone in yesterday to have the back glass and battery replaced. They were able to fix the back glass no problem but did not have the battery at the north park location so they asked to come in tomorrow. I mentioned that I wouldn't make it by closing because of my work commute. Well that didn't deter them from being awesome at all. Not only did Miguel, from the downtown shop, bring the battery up from his store, but he showed up at the north park location 30 minutes after closing AND replaced the battery for me. I choose to support local businesses and I am MORE than happy to spend some time writing up a review (here and on google) for great people behind a great local small business. I hope this review is helpful (it really is) and hope you give them your business (cmonnn). Thank you guys for giving a s**t about your customers!

if I could give it 0 starts I would first off they answer…read morethe phone super rude and extremely loud background can't hear anything and they completely rip you off! They make sure you pay for the service first then they attempt to fix your phone screen and after a few days almost 2 weeks later hey say it's unfixable and won't refund your money!! watch out for these SCAMMERS!! DO NOT bring ANYTHING here!

I have no experience using Northernaxcess as a phone carrier, so this review only applies to their…read morephone repair service. For god's sake, please do not send any equipment in for repair! I sent them an Iridium Extreme 9575 (currently a $1400 phone) for repair in June 2025. The phone had developed a microphone problem. Their website advertised a 5-7 business day turnaround on repairs. Suffice to say, weeks went by with absolutely no communication. I inquired a couple of times as to what was happening, and was met with stalling and excuses. In mid-August 2025, I was done and contacted them, asking them to cancel any repairs and return the phone. I agreed to pay the $100 inspection fee. There has been a lot of back and forth since then that I cannot possibly accurately convey here, but suffice to say they have said countless times they would return my phone but never have. The return of my property is all I have asked for since August. They also have my SIM card and a brand new battery I sent in with the phone. As I write this in December 2025, none of my property has been returned and I have no expectation it ever will be. I made complaints to the BBB, the San Diego County DA consumer division, and to the State of California Attorney General consumer division. The BBB closed the case as "unresolved" and stated that Northernaxcess was not making a good faith effort at a resolution. The attorney general's office declined to get involved, because they stated that Northernaxcess was not licensed to do business in California. I'm not sure how being an unlicensed business constitutes a license to steal, but it sure seems that way. As I see it, the actions of Northernaxcess constitute nothing less than grand theft.

Had issues with a Sat phone I bought elsewhere, ended up having to send it to Northern for…read moreservice... To make a long story short, Jeremy in service was way more than helpful, spend hours working on a problem that he hadn't created and helped overcome a very frustrating situation. Jeremy knows his stuff, is genuinely concerned with helping people, provides five star service, and is a nice guy on top of it. Highly recommend him!

Whoa, should've come here to look at the reviews. They're right, this place is horrible!…read more Just terrible service. Don't come here. Came in today to see if they could remove a stripped screw. Said "$35 if we could take it out". $35 for a stripped screw. I respected it regardless and said ok. 45 minutes later told me they couldn't and then showed me an even worse screw. First of all, the technician of the shop didn't talk to me then. It was another employee who couldn't tell much about the result, besides that they couldn't. I had to ask for the tech, and then when he came out, he didn't tell me anything besides that "he tried" and ignored me, looking at his TV or something. I walked away and he sarcastically told me to "have a good day" afterwards. I came back after looking at the device and seeing how badly they messed it up. Told me that they worked for "free" and that I was "bitching" and told me to "get the fuck out of here". Firstly, why would you pay anyone for a failed repair, much less one that made more damage? I understand that he worked for the device to be fixed, but now I have no way to repair this device because of the damage that the technician made. I wanted a fair shake, but instead he cursed me out. I would rate it lower if I could!!

First time customer here. I looked up some local phone repair places online and this one had…read moreconsistent good reviews. Brought in an IPHONE with a deep crack around the speaker. Daniel was right on it, he installed a brand new screen for a reasonable price. My phone looks and works great! will definitely come back. Lee A.

My phone was dead. I visited this store for the funeral. Manny and AnaMaria greeted me, and…read moreoffered to try to resuscitation. To my complete surprise, they were able to restore the phone's functionality. Manny was so helpful. He explained to me how I can assure my data backup, and maximize my iphone experience. This T-Mobile is a hidden jewel, tucked away behind BJ's and Buffalo Wild Wings, just east of JC Penney. I am so glad I found this store.

I'd give zero stars if I could honestly. Me and husband went in on 5/22/26 right when they opened…read moreso we could both do trade ins. There's was this lady there, I don't remember her name I think started with a D. First they say that the color I wanted wasn't in stock even though online it says it is but whatever I'll get another color. We pay monthly to do yearly upgrades so that's what we went in for. Then the girl starts saying we have to pay off what's left of our phones to do the upgrade. I was confused so I said "oh well we pay monthly to do the upgrade so you guys cover what's left and we pay like $100 or something." she said that's not how it works so I was confused but my husband did his since it was only $100 but mine was $600 so I said screw that. The whole time she's trying to get my husband to buy a case, screen protector and charger. We kept telling her no. So as we were leaving I look online and OMG I was right I did my trade in online and paid the usual $100 rather than her trying to scam me to pay $600. Also the phones come with a charger. She was just trying to scam and make more on commission. I did my trade in online AND got the color I wanted. Screw that place, you're better off doing it online!

It always helps you also they are so nice and they can tells you how to fix it. And they never take…read morea lot of time.

I hate Verizon. All I wanna do is just pay my freaking bill and this people make us so difficult to…read moretake my money. I can't wait to move over the one on Broadway is the worst one the customer service sucks. I hated that I have to come here.