Friendly and knowledgeable service. My special ordered window arrived as promised and on time.

I have been to this location about five or six times over the last few years. They have a good selection of windows to choose from. Customer service is excellence and the prices are fair. They have a sign saying that they will not help you put the windows in your car. But the last few times I went they have helped me load them into the vehicle. But you have to be prepared to tie them down yourself. read more

My favorite thing to do is shop for windows. I absolutely love it... said nobody, ever. That being said, it's a task that I recently had to take on, not by choice but by necessity and I'm glad that I found The Window Depot. How'd I find them? Well, no less that three people made the suggestion and all three of these people know their s#it and deal with construction and materials on a very regular basis. That's a recommendation that I know I can trust. They were right, the best prices that I had found to date making them the company that I'll likely be going with to spend my shiny pennies. Like, lots and lots of pennies. Ugh. I'm not landing at 5 stars because service was pretty cold and sterile. No pleasantries, no small talk, very dry, and almost clinical feeling where I expected a "next" to fly out of the employee's mouth after he was done writing my estimate. Hey, I'll take the non-existent social interactions if the prices still prove to be the best (that I've found) in town. read more

Very rude, and not helpful at all. People just standing around, don't even ask you if you need a hand. Your there for there business and don't let you look around because they what to be on there computers with no client not being helpful.. sorry for the bad experience!!! read more

The Window Depot - Windows Installation Near Me - National City, California

Good pricing, professional service and solid communication. There is always a good amount of selection and someone on the floor to help. read more

I was very happy with the service we received at Window Depot. The woman who helped us was very helpful and answered all our questions in a pleasant manner. She was very thorough in explaining our paperwork as well. We ordered 7 windows. The prices were great and we're really happy with the quality of the windows. It's sooo much cheaper to buy the windows yourself and hire someone to put them in! This is the only way we were able to afford to have 7 windows installed. We paid the $99 to have them delivered to our house. I recommend this. It took a little longer to get them than we expected, but we were told that there could be a delay, so all is well. read more

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We used The Window Depot for our home remodel project. The customer services are excellent and they are professional, especially David Prach who helped us from the start to the end. David explained to us in detail of the materials we bought including the important warranty of the products. He is knowledgeable and very helpful to us of what we needs and he is making sure that every measurements are accurate before we submitted our final orders. The pick up service is also a plus. David and his co-workers helped me to load up the materials into my truck without any longer delay. I strongly recommended The Window Depot to everyone. read more

Updating my review, I purchased 13 custom windows for my house because they all needed to be replaced. The ordering process was easy and the time frame to receive the windows was really good. I received the windows in less than a week after ordering them when I was originally told it would take three weeks. The customer service was on point and the employees were knowledgeable. The price was great too, when I had my windows installed they all fit perfectly, which we all know can be stressful. This was such a smooth transaction and I couldn't of been more happy with the outcome. read more

They claim that they have the best prices, that is not true. Purchased baseboard, later found out that it's more expensive than Dixieline for the same stuff. Customer service is OK, but if you want to return anything, even if you didn't pick it up, it's a nightmare, takes so long. Most of the stores if you didn't pick it up, you just call them and they will cancel your order and refund your money. Window Depot you have to drive to the store and stay for a half an hour and listen to them bitching. The amount a paperwork they do for any even small purchase is ridiculous!!! I'm not sure that I'm going to buy anything else from the store again. I would recommend to try big stores first, build relationship with the pro desk before come to the store. read more

Horrible inexperienced staff I spent 20 minutes going over windows and sizes showing them the detailed plan and dimensions and how many I need wow unbelievable how incompetent people are first the didn't inform me that one of the sizes can't be ordered it needs to change 2" in hight so they had to call me several days after I ordered them and I told them I needed 2 of that size but no they only ordered 1 so I had to go back in there and waist my time because they can't take payment over the phone to order the other one then when we got the windows omg they missed another window unbelievable I literally showed them the list and the plan on how many I need. and they made one window and 1" to wide I will never use them again! Horrible experience! read more

We picked up 4 doors from here. Great price and we haven't had any problems yet. The front door that we purchased here is amazing and our neighbors can't stop saying how beautiful it is. We plan on coming back to pick up the rest of our door for the inside and possibly some windows. The price is cheaper then Home Depot or Dixie line. read more

The Window Depot - Our front door!! - Windows Installation Near Me - National City, California

The window depot customer service is the worst I have ever seen. José Rubio the Assitant manager is rude and lacks professionalism. Zero warranty on anything and the quality of their product is very poor. You get less than what you pay for. Stay away from this place. read more

Great selection and prices are competitive. Customer service is awesome too! Travelled From Carlsbad to National City. read more

Wife had a field day here. Bought a floor to ceiling, mirrored closet door, a window to go over the master bath sinks and a monster sized sliding glass door for the master bedroom. Had to knock off work early to rent a truck to pick it up. Got there just after closing but they were kind enough to load me up and not make me come back the next day. Nice to see that good customer service is not dead. I read a lot of the one star reviews complaining about the customer service here. Looks like they got the message and have turned things around. Keep up it guys. It makes a difference. read more

We purchased a large sliding glass door almost a year ago. There is now a large area in the window that has discolored. It was an $800 purchase! They won't do anything for us. Terrible, rotten products and customer service. Bill helped us. Don't go there! Nothing good to say about it. Seriously read more

RUDE RUDE RUDE! Martin the "manager" needs to check his attitude at door. Their website SUCKS and they'll argue with you on the phone what all their products are on there. Then you tell them to go on and they themselves can't find it. We ended up going to Lowe's. Better service. Better quality. Just better. Save yourself the headache. read more

Horrible return policy for damaged goods. Will not work with you at all When there is an order issue. Should be better service after spending $20k on kitchen cabinets, windows, and doors for a newly built home. Very unhappy with them. Wish I could leave them a better review. read more

Very helpful, quick and accommodating! I was super intimidated to do this and it was very scary to go in to a place like this and have to pick out my own windows. I have to say it was quite pleasant and made easy due to the organization and the employees. read more

The worst customer service, the assistant manager Martin Rivera is super rude, basically said that it is your fault for not inspecting items before they leave the store and will not do any kind of refund, and it wasnt even special order. Returns might be damaged but they don't care and will put the damaged items back to the display for others to purchase. They don't care it was returned because of the damage and still put it back to sell it damaged.. they totally dont care about you and just care about selling. Always inspect what you purchase since they will not fully refund you !! That's how you lose customers. read more

They follow the special rules that they created make the customers confused. Horrible customer service. Horrible return policy. The price of the baseboard 2 times more from the other store but they still say it the best price. I will never come back again. read more

I had a Masonite door with internal blinds and one was broken. Home Depot didn't sell just the window with the blinds and I found window depot they had exactly what I needed and the price was very good! And they also sell so much more. I am remodeling so it's perfect for me prices better than HD cabinets, granite, doors, windows. I could go on this is my go to store and the service was excellent both times I was there which is important. read more

Window Depot staff are all very professional. I appreciate the support and options offered. Anthony visited my home to start and all involved were courteous. The process was smooth and seamless. I will recommend your company to all my neighbors. Thank you again! read more

Beware! A big disappointment today when they informed me they would not stand by the warranty they gave me when I purchased. Although there is no exemptions in the warranty, they informed me today that because this was for windows I purchased on a rental property that the warranty does not apply. In the past they have always honored thier warranty when i had a issue. It's disappointing that the window depot is now giving an excuse to not honor the warranty when the warranty has no disclosure that item for a rental property are excluded. If the warranty did not apply, then why did they even issue it to me at the time of purchase. read more

This place is AWSOME and smoking deals! A large variety of high quality windows, doors and everything you need for all your home improvement needs! To top it off you have A1 customer service. My " GO TO GUY" is David Prach! This guy is very knowledgeable and goes out of his way to make sure you get what you are looking for. If they don't have it, he' ll try to find it! His customer service skills are second to none! If you are in the area suggest you deal with David! Thank you Window Depot and thank you David for Great Products and Customer service! This place Hands down deserves a 5 star rating! read more

The Window Depot - AWSOME PRODUCTS AND CUSTOMER SERVICE - Windows Installation Near Me - National City, California

Good service. Good pricing and quality. Purchased all of our kitchen cabinets and they have a designer that helps free of charge. Very helpful. Love our kitchen! read more

I have bought many items from this company in the past Doors, Windows, Lots of skylights. I ran in there and bought a $38 bath sink, brought it home and it will not fit. I took it back the next day, and they said that there were NO RETURNS !!! This is unacceptable, there are no signs that I saw, nor was I told that I could not return. This pisses customers like me off !!! A LOT !!! I don't even think this is legal in California. THIS IS HOW YOU LOOSE CUSTOMERS!!! UNACCEPTABLE !! read more

Recently made my first purchase here, and the whole experience, from a phone call to ask if I could even get the size window I wanted, to the install (my son and I installed it) went perfectly. My contact / salesperson was Adriana, she is very competent, she asked all the questions I didn't know to ask, and had the answers. Great customer service skills! This place sells everything from cabinets to windows, skylights and doors, and countertops, as well. Those are only the items I've seen, as I haven't yet had time to go through the whole store. Very competitive pricing, and close to home also puts them at the top of my list. I plan to replace all the rest of the windows and a patio sliding door soon, and I'm sure I'll be getting them here. read more

Horrible Horrible customer service!! The worst part is the managers are more rude than even the sales people!! Don't shop here you will regret it! read more

I purchased 6 windows. One window came in wrong size. I took it back uninstalled, withing 30 days return policy. David refused to refund my money. He also talked to his supervisor that was also very rude and said she will not refund my money. Do not shop here, they scam your money out of you. Do not believe what they say about their money-back guarantee,..... Just go to your local home depot read more

Really bad customer service. I forgot the name of the person who helped me out but the point is that before leaving the store I told the person that they didn't give me back my complete change and the person was arguing that he did! Moments later when I was getting ready to leave the person came up to me and said I forgot my change. Horrible customer service. read more

I bought kitchen cabinets, which I love the quality and price! Ana is awesome if comes to designing and helping out read more

The Window Depot - Windows Installation Near Me - National City, California

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They have lot of options here at the Window Depot and really something for everyone. Whether or not your budget is high or low, they have an option for everyone. They have a variety of doors, windows and skylights in several brands and everything they have is within the price range that you're wanting to spend. The warehouse is very large and they have a lot of items in stock. The staff is very friendly and extremely helpful! read more

Excellent Experience w/Jose! I needed approx. 38 windows...Jose really knew his stuff...he was quick to give me advice too ! This place also has doors (low to high end), cabinets, and so much more....all at very good prices! All Contractors and Landlords should check this place out...you will save lots of money too ! read more

After going to this location for 12 years for all of our window and door needs, I feel it's time to leave an honest review. Martin, Kendal, Adriana, Jose and the rest crew have always provided outstanding customer service and are true experts of their trade. I always enjoy going the store, greeted by smiling associates ready and willing to help. Keep up the good work! read more

Customer service here absolutely sucks. The guy over the counter, Martin, was on his phone doing his personal stuff through out my whole order. Other than that, the pricing here is really cheap compared to other places. They usually stocked and ready for pickup immediately. Fits my needs and deserves 4 solid stars read more

Window depot is a great option for DIYers! We ordered a custom window that cost us around $300 and a French door that was about $530. So far we only installed the French door and it looks great, although we still have a few questions which I'm sure someone at the store can help us answer. We picked up our order from the store and window depot staff was extremely helpful not only with the selection of the right materials but also with loading and ancillary tools needed for installation. Looking forward to many more purchases from window depot! read more

Big inventory, low prices, and one on one customer service when you walk in! They also have delivery available on most items and friendly personnel to assist on loading. They have Imported Kitchens and vanities on stock, they also have a wide selection of granite and quartz, sinks and faucets! Call for quotes and to check stock availability on certain items! read more

I got my widows from here and am very happy with the quality of the windows I got. Also, very satisfied with the customer service I received from Martin, he was very patient with my indecisive wife and helped us pick the perfect windows. Thank you Martin! I will be referring you to anyone I know who is thinking about getting new windows! read more

I was having a good day today until I went to Window depot to order some doors . The woman that helped Me is named ELSA. Please stay away from Her - the whole experience was terrible , she was rude , patronizing, condescending, for no reason , she is a very unhappy person that should not be working with the public . I called and spoke with Kendall, the manager about my experience and she was sweet , but at the same time she said that in so many years Elsa "never had a problem or a complain " what I completely doubt ,because a person is not a nice well rounded person and turn to a jerk just once . This is her pattern and that's why I am Writing this review , if for any reason you go to window depot and you are mistreated by ELSA, please report her ! If she is unhappy working with the public , she should go to work in another area or stay home bitching someone else but not take her anger frustration in a person that did nothing to deserve this treatment .RUDE, UNPROFESSIONAL, named ELSA ,she will behave inappropriately again , I want to document here ( the manager asked me if anyone saw her acting bad with me .suggesting I had no proof ), this will be a proof , she will do it again , please document when she repeat the offense ! Thank you ! read more

Great stock, great price. However extremely rude. I have a serious complaint against a woman who claimed to be a manager. She cut me off when I asked for a product. She got back on the phone and gave me FALSE information stating the window depot did not have a window in stock. She also attacked me for calling her "sweety" saying it was "unprofessional". I'm a woman talking to another woman. I've never been treated this way. I called back and the window we needed was in stock. She almost ruined my project and told another contractor last week the same misinformation. This is totally unacceptable. Really. If she hates her customers and her job she should go into another profession where she is not hurting the business financially. Martin also made me keep my small 3 lb Maltese outside, when there was a giant Rottweiler inside, he was very short, rude and gave us a damaged product and was rude and told us to use window flashing over a very bent flange. Why does Window depot allow mean and unhelpful staff like this? They act like they are doing customers a favor. It's so rude and costs this business lost sales. read more