Sara with Verizon is great. She is very knowledgeable and…read moretook the time to answer all of our questions. Sara also made us aware of some awesome Verizon promotions. We took advantage of a couple promotions. We are lucky to have her at the Jamacha Rd Store. Keep up the great work!

Terrible Verizon location. Take your concerns somewhere else!…read more I dealt with Stacy who left me with a case costing $135?! Without informing me of this. And she said I couldn't return it? The service here is unacceptable. It felt like I was dealing with scam artists. I'd much rather go to the santee location.

Part of my iPad charger broke off inside my iPad, I could see the metal bit inside as compared to…read moreanother iPad we have. My husband took it to bestbuy geek squad and they convinced him the charging port had come unsodered from the motherboard and pushed deep into the port hole. They couldn't fix it and said apple charges $300 for that fix. We decided to take it to phone zone for a cheaper repair (quoted less than half the price of apple) and lo and behold it was just a metal piece of the charger like we originally thought. The repair guy was super nice and it was a very reasonable price to remove/clean the port. I will definitely be bringing my devices here from now on.

Very fast and friendly! Cleaned my phone and the speakers work great again! Highly recommend.read more

I had an outstanding experience at the T-Mobile store in Rancho San Diego thanks to Hisham. He…read morehelped me activate my phones and made the entire process smooth and stress-free. He was incredibly pleasant, professional, and genuinely kind. His positive personality and attention to detail made me feel valued as a customer, and his service was truly exceptional. It's rare to encounter someone who combines such expertise with such warmth. Thank you, Hisham, for going above and beyond--I highly recommend asking for him if you visit this store!

This is the worst location! I literally waited in line for 45 min for them to tell my i could not…read moredo an upgrade because they are closed! SERIOUSLY! If they would have acknowledged me, and asked what i was there for from beginning it would of been helpful! Not have me stand there for 45MIN to tell me sorry we are closed! definitely going to complain to corporate. neither one of the employees working here tonight 6/8/25 cared about how i felt the girl just noted her head with an attitude! will not be coming back here again!

Fast and professional! Nuf said Good, friendly and quick…read morewhat else can I say? A few more thoughts?

This is my go-to spot for iPhone and iPad repairs. My phone died recently, and they discovered it…read morewas a battery they had replaced just a few months prior. They immediately warrantied it and did the entire repair for free. They always do fantastic work and have excellent prices. Loyal customer for life!

So Frikken Upset. We are 40+ year Cox customers, but I so…read morefeel like Cox customer service keeps getting worse as the drive for sales takes over. Yesterday I received an unsolicited call from Sales Rep Juan Pablo at this "New" Rancho San Diego Cox store and told of a discounted offer available. I explicitly & clearly noted I might stop in to discuss the details of this offer, but was not interested in any change/upgrade/discount be made to my account at this time. * Note tho - I clearly did not authorize any change be made to my acct/service on this call at any time! There was no way the sales rep could have misunderstood because I made this very clear as I was getting concerned about his zeal to make a sale on this call. Well, guess what - They changed my plan that day!!! Today calling back, in an effort to be made whole on this unauthorized change, the store manager here HUNG UP ON ME when I attempted to stop him (I did not yell or cuss, but I did attempt to interrupt and stop him, mid sales pitch) from explaining why this change was a good thing. He hung up on me as I tried to stop his sales explanation. I didn't want to that explanation - But Of Course. Again, the issue was, I never authorized any change to my account. But they made the change and likely got an additional sale added to their tally for this day. Contacted Cox corporate by phone and was politely helped with my issue with an apology included. That's how it should have been all along. So So rude.

Looked at me & my husband crazy cause we wanted to change my number lol . They didn't even know or…read morewhat to say they had to ask the manager in the back if he knew if they can change a phone number or not . He didn't know what to do either then try to tell us we needed to get a new phone to do that lol . Mind you I changed my number few times with a different phone company so all that's telling me is cox is hiring NON qualified people. Ps ; wanting to change your number is not shocker nor is it not a thing I have a crazy ex who keeps calling my phone . .

Wow I don't know how to start.... the owner in here is amazing and she treats you like family... I…read morelove this store and the customer service!

Awful service, I spent hours in this hot dirty store. They did not fix my phone and kept my money…read more Think again before you stop here.