After being a Verizon customer for approximately 21 years, I am extremely disappointed with my…read morerecent experience. I have spent more than 20 hours trying to resolve repeated account, contract, pricing, and insurance issues, and my agreement required multiple corrections while I received inconsistent information from different representatives. March 21: I signed my contract. During enrollment, the contract terms, conditions, pricing details, and limitations were not clearly explained. The plan was presented as approximately $45 unlimited service including hotspot, but the actual costs and added charges became significantly higher. At the same time, I specifically requested mobile replacement protection through Asurion for my phones in case of damage or replacement needs. April 21: I contacted Verizon after discovering the requested mobile replacement coverage had not been added correctly. Instead, I was enrolled in technical support coverage, which is completely different from mobile device replacement insurance. May 05: I called again specifically to verify that my phone replacement insurance had been corrected and added to the contract. I was told everything was properly set up. May 23: After calling again, I learned that the requested coverage and corrections still had not been handled as expected. My concerns include: * Contract terms not fully explained at signing * Pricing differences from what was presented * Lack of transparency regarding costs and promotions * Incorrect insurance enrollment * Repeated account corrections * Excessive time spent trying to fix avoidable issues After more than two decades as a customer, I expected better communication, accuracy, and transparency. I hope Verizon reviews this matter seriously and works toward a fair resolution.

30 mins of personal conversations.... Zero customer…read moreservice... This dude is a joke. Get dates and laid on your own time.

Cellular One is the only place in town to get an "Obama phone" or "government phone" (as most of my…read moreclients refer to it as), that is the freedom plan with a free phone and service (including talk, text and data, though the data reception in Flagstaff leaves a lot to be desired). It is based off your income but it is a HUGE service to help those in need. The staff have always been very helpful when I go with my clients (which has been at least 12-15 times), the replacement phones are reasonably priced (though very fragile so BUY A CASE for your free one and you won't need to buy a replacement), and the wait time is reasonable. Now I'm guessing it's a staffing thing, but my only pet peeve with this place is there isn't a public phone number to reach this location so you get routed to their corporate office if you call or you have to go in person. Otherwise, I'm grateful for this business being here in Flagstaff.

Grayson was amazing. He helped us upgrade my phone from a iPhone 13 Pro to a 17 Pro Max. Made…read moresure everything was in order and was willing to go above and beyond to make sure everything transferred properly. My parents also had questions about our Verizion home internet, he was extremely patient and friendly and explained everything thoroughly to them to make sure they understood everything. So thankful for Grayson.

I am grateful a real Verizon company store was in the neighborhood…read more Some weird stuff happened with my phone. Another Verizon store, operated by a third company, referred me to the phone manufacturer. The phone manufacturer referred me to a local repair company, who referred me back to Verizon. Sound familiar? The moment I walked through the door I was met by Micah, who immediately took me back to a bench and began some serious investigation. He was knowledgeable, experienced, and persistent. He stuck to the case and got the job done, sending me out with a good phone and good feelings. There is hope for America, in fastidious, dedicated professionals like this. The corporate store stands head and shoulders above the contract vendors. When I buy a new phone, it will be at a corporate store.

The staff is friendly but they do not know what they are doing. They need more training.read more

They need additional staff in the store. I've waited over an hour to pick up phone I ordered…read moreonline. Only one person is working in the store with a line of people waiting for assistance. I have never been to a Verizon store and waited this long.

I had a screen protector installed at this T-Mobile location while I was visiting Flagstaff. I…read moreneeded a quick solution, and they were very quick to sell it and put it on, which I appreciated at the time. Unfortunately, the quality of the installation was poor. Within just three days, the screen protector cracked, and by then I was no longer in Flagstaff. When I went to another T-Mobile store for help, I was told there was no insurance and no warranty on the product I had been sold. That's extremely disappointing. A product like this should last longer than a few days, and there should be some level of accountability when something clearly fails so quickly. This experience left me feeling like the focus was on making a quick sale rather than providing a quality product or standing behind it. It's honestly made me reconsider whether I want to continue my service with a company that doesn't stand behind what it sells.

Yaya was so helpful getting me set up with a new account with my old number. Super kind, friendly,…read moreand supportive. Ask for her!

I had a much better experience with Alton, the tech who came out to see why I was being dropped by…read moremy internet. He spent 70 minutes here checking my connection out by my mailbox. The last tech, a year ago, either didn't go near that connection or spent little time there. Alton sent in an order for service at that "box". He said that I might lose connection until an Optimum truck fixes whatever needs repair at that location for my internet. Alton thoroughly explained everything. He also assisted me accessing my Firestick which hadn't worked since the prior tech guy replaced my modem Spring of 2025. Alton was professional, informative, respectful. I also want to repeat how much more helpful Vic was in the downtown office than my last two visits which involved the same gentleman who seldom looked at me and seemed bored with his job.

So Optimum continues to exceed expectations regarding poor service. After posting that it took a 31…read moreminute call to cancel my service, I returned my equip on June 6, and guess what? On June 15, they charged me $114 for another months service. Thankfully, I insisted that their rep give me a receipt for the returned equipment, and my credit card company immediately credited my account. The rep didn't want to print a receipt, saying it was "hard". Very poor customer service, glad I'm done with this company forever !

I visited the Woodlands Villafe AT&T store recently and had one of the worst customer service…read moreexperiences I've encountered. I was the only customer in the store, yet the three employees on duty were completely disengaged--more interested in watching a movie than doing their jobs. When I asked for help with my phone (which is glitching and barely charges past 5% per hour), they seemed visibly annoyed. Instead of assisting me through the insurance process--as I've experienced in the past--they just handed me a brochure and brushed me off. Their only real effort was trying to upsell me a new phone, even though I clearly stated I have insurance coverage. In the past, AT&T staff have walked me through the insurance claim right then and there. This time? Not even close. If this is what in-store support has become, it's incredibly disappointing. Do better.

I drove two hours to Flagstaff to help my roommate change service to AT&T because it's one of the…read morefew services that work in my remote location. While Chase, the supposed store manager, was helping a new employee serve her, he mentioned AT&T Internet Air. I asked and he said it would work at my address ("If you get a signal, you can use Internet Air.") Come to find out, it does NOT work at my location. He ordered it for a service location of 3300 E. University Dr, Mesa, AZ. I canceled the service but the unit had already shipped. If it had shipped to my home, I'd have no problem returning it myself. Instead, Chase had it sent to the store, knowing full well I just drove two hours to get there. Now everybody at AT&T is telling me that *I* have to return the device that Chase feloniously ordered that was shipped to the wrong address for service at an address that is a 3 hour drive from my home that I have never lived at. I was told this by at least FOUR help desk people. Since I believed I was getting the Internet Air and would have unlimited internet, I changed my service to the 55+ Plan, which was supposed to be $45 (looking on my bill, it will be over $70!). Now, as I'm looking to return to my old plan that had some great discounts, I don't see those discounts as being available (the major was a Veteran's Discount). This store should either be closed or everyone be let go or transferred to a store that can deprogram all the male bovine feces Chase has taught them. Chase should be arrested and sent to prison for misrepresentation.

I personally give this cable company ZERO stars! Their employees are nice, but the service is…read moreterrible! We waited over 2 weeks to get our phone reconnected. (We have been seasonal cable customers for 30 years in Sedona.) Every year we have issues trying to reconnect! We leave Internet on all year long. We always need to have someone go out to the pole and check the wiring on the back of the house to reconnect the TV.They keep trying to tell us that we can connect it by plugging and unplugging things when we know that won't work! We have cable TV in Michigan with Comcast. We've NEVER had to wait this long to restore service there. (They won't allow Zero stars, so We were forced to give one!)

Buyer beware They bait you with buyback credits. Sounds…read morereally good till you get you bill from Verizon and find out the so called credits don't exist. They got me on two phones with a $550 bill credit for each phone. Turns out it's only $400. Been fighting for with Verizon for months to get this fixed. Only to find out, it is this stores mess up. The best they will do is a $49 activation credit, and the rest in accessories. Can't get anyone in management to return calls. And stores will not give me any corporate info. Looked up corporate and they are no help either.