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    Cricket Wireless Authorized Retailer

    1.0 (2 reviews)
    Open 10:00 am - 7:00 pm
    Updated 2 months ago

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    Just Wireless

    Just Wireless

    3.8
    (50 reviews)
    3.5 mi
    $$

    This is a counterfeit store masked as a cell phone repair business. I had a cell phone screen…read morereplaced on an s24fe. The repair person was quite rude and after the repair I experienced the forward facing cameras inoperational. I called the moment I noticed and the guy seamed willing to make the repair When I arrived after a 40 min 35 mile drive the repair guy was not willing to take a look. It seams the repair bussiness is an apartment or living space behind the counter. Smelled like food each time I arrived. The 1st time the business had an open sign on,but the door was locked. Sketchy!! Counterfeit items all.over the store and 1.75 canned sodas in a dorm room fridge when you walk in.....Sketchy!!!

    To Just Wireless, The original purchase price for your…read moreLightning cable was $26.99 plus tax or about $30. Initially, I was impressed with the robust quality of the product. But It failed in about a a year. I delayed sending it back. In the interim, I bought 2 braided Lightning cables, both robust, for $8 apiece. They have been working fine. To get my refund, I would have to spend another $15 or about the cost of 2 cheaper cables. So I'd be into it for about $45 for one cable. I could buy 5 1/2 cheaper cables for what I'd have into your cable. It doesn't pencil out. And they're both made in China anyway. Not a great business model you have. I got snookered for a bad cable once. Not again.

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    Back is broken
    Back is broken
    Just Wireless
    Just Wireless

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    Verizon Authorized Retailer, TCC

    Verizon Authorized Retailer, TCC

    2.7
    (32 reviews)
    3.3 mi
    $$

    After being a Verizon customer for approximately 21 years, I am extremely disappointed with my…read morerecent experience. I have spent more than 20 hours trying to resolve repeated account, contract, pricing, and insurance issues, and my agreement required multiple corrections while I received inconsistent information from different representatives. March 21: I signed my contract. During enrollment, the contract terms, conditions, pricing details, and limitations were not clearly explained. The plan was presented as approximately $45 unlimited service including hotspot, but the actual costs and added charges became significantly higher. At the same time, I specifically requested mobile replacement protection through Asurion for my phones in case of damage or replacement needs. April 21: I contacted Verizon after discovering the requested mobile replacement coverage had not been added correctly. Instead, I was enrolled in technical support coverage, which is completely different from mobile device replacement insurance. May 05: I called again specifically to verify that my phone replacement insurance had been corrected and added to the contract. I was told everything was properly set up. May 23: After calling again, I learned that the requested coverage and corrections still had not been handled as expected. My concerns include: * Contract terms not fully explained at signing * Pricing differences from what was presented * Lack of transparency regarding costs and promotions * Incorrect insurance enrollment * Repeated account corrections * Excessive time spent trying to fix avoidable issues After more than two decades as a customer, I expected better communication, accuracy, and transparency. I hope Verizon reviews this matter seriously and works toward a fair resolution.

    30 mins of personal conversations.... Zero customer…read moreservice... This dude is a joke. Get dates and laid on your own time.

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    Verizon Authorized Retailer, TCC
    Verizon Authorized Retailer, TCC
    Verizon Authorized Retailer, TCC

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    AT&T Store

    AT&T Store

    2.0
    (19 reviews)
    3.8 mi
    $$$

    I visited the Woodlands Villafe AT&T store recently and had one of the worst customer service…read moreexperiences I've encountered. I was the only customer in the store, yet the three employees on duty were completely disengaged--more interested in watching a movie than doing their jobs. When I asked for help with my phone (which is glitching and barely charges past 5% per hour), they seemed visibly annoyed. Instead of assisting me through the insurance process--as I've experienced in the past--they just handed me a brochure and brushed me off. Their only real effort was trying to upsell me a new phone, even though I clearly stated I have insurance coverage. In the past, AT&T staff have walked me through the insurance claim right then and there. This time? Not even close. If this is what in-store support has become, it's incredibly disappointing. Do better.

    I drove two hours to Flagstaff to help my roommate change service to AT&T because it's one of the…read morefew services that work in my remote location. While Chase, the supposed store manager, was helping a new employee serve her, he mentioned AT&T Internet Air. I asked and he said it would work at my address ("If you get a signal, you can use Internet Air.") Come to find out, it does NOT work at my location. He ordered it for a service location of 3300 E. University Dr, Mesa, AZ. I canceled the service but the unit had already shipped. If it had shipped to my home, I'd have no problem returning it myself. Instead, Chase had it sent to the store, knowing full well I just drove two hours to get there. Now everybody at AT&T is telling me that *I* have to return the device that Chase feloniously ordered that was shipped to the wrong address for service at an address that is a 3 hour drive from my home that I have never lived at. I was told this by at least FOUR help desk people. Since I believed I was getting the Internet Air and would have unlimited internet, I changed my service to the 55+ Plan, which was supposed to be $45 (looking on my bill, it will be over $70!). Now, as I'm looking to return to my old plan that had some great discounts, I don't see those discounts as being available (the major was a Veteran's Discount). This store should either be closed or everyone be let go or transferred to a store that can deprogram all the male bovine feces Chase has taught them. Chase should be arrested and sent to prison for misrepresentation.

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    AT&T Store
    AT&T Store
    AT&T Store

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    Best Buy Flagstaff

    Best Buy Flagstaff

    2.4
    (89 reviews)
    2.7 mi
    $$

    Pricing Discrepancy and Poor Customer Experience -- Geek Squad Installation Quote vs. Store Charge…read more Trying to call best buy in Flagstaff was impossible. Then I drove from Flagstaff Ranch to the best buy , by flagstaff mall. Here is the email I sent Best Buy corporate: Hello Best Buy Executive Customer Relations, I am writing to file a formal complaint regarding my experience at the Flagstaff, AZ Best Buy store involving a RAM installation for a brand-new Lenovo laptop. Earlier today (November 10, 2025), I called Best Buy and was quoted $39.99 for in-store hardware installation (RAM upgrade), which matches the price shown on your official Geek Squad service page for "Hardware Installation (In-Store), SKU 7860102." The Geek Squad representative on the phone described it as a "very simple installation." I intended to purchase the RAM directly from Best Buy -- specifically, the CORSAIR Vengeance 16 GB DDR5-5600 SO-DIMM -- and have it installed onsite by Geek Squad. However, after driving approximately 12 miles, I spoke with a young blond man at the Geek Squad counter around 6:50 PM. He informed me the installation would cost $139.99because a "diagnostic" was required. I refused, as this is not what I was quoted or what is listed online. The laptop is brand new -- I've had it for less than 12 hours -- and it functions perfectly. There is no justification for a diagnostic fee on a new, fully operational system that only requires a basic RAM installation. After leaving the store, I spent an additional 45 minutes on the phone with Geek Squad support, but no one could resolve the issue or explain the pricing discrepancy. This experience was frustrating, time-consuming, and reflects a lack of transparency at both the store and customer service level. I am requesting that Best Buy: Honor the quoted $39.99 installation rate for the RAM upgrade at this location. Clarify and correct any misleading pricing practices that require unnecessary "diagnostic" charges for simple installations. Provide a written confirmation within three (3) business days explaining how this issue will be resolved

    This review is mainly for the installation experts. Matt and Jonathan did a great job installing…read moreour new TV and they made sure we had all protective hardware in place to protect our purchase. They're a great team! Very kind and very quick. Thanks guys!

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    Best Buy Flagstaff
    Best Buy Flagstaff
    Best Buy Flagstaff

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    Cricket Wireless Authorized Retailer - mobilephones - Updated June 2026

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