My Amazon order has been tried to deliver on 10/4 & 10/7 but the shop has been closed. And I see…read morethat other people have the same problem. Not going to order for pickup again from there.

This spot is an authorized Amazon Locker pickup location. But probably not for long. For the past 3…read moredays, the business has been closed so UPS can't make Amazon package drops. We had to pay $24.97 in UPS fees just to have our packages rerouted to a UPS Access location just so we can get the Amazon items we ordered. So everything is now going to be a week late for delivery. I can't recommend having anything shipped here because the value just isn't there. You'll end up with notices from UPS saying the business is closed, can't access the Amazon locker, etc. Will never have packages sent there again and we had to file a complaint with Amazon.

Ryan and Dannyelle were very friendly. Ryan helped set up the deals and Dannyelle charmed us with…read moreher clever wit and personality. Thanks again guys!

There's a new girl in town. Her name is Adrianna. She's been there a few months and is the best…read morein customer service. I had read a few reviews and found it's pretty common to get crappy service from all Verizon stores in town. I can tell you we came in to buy a refurbished, and she got us quite a deal on a new Galaxy S21 with 5G. A rocket ship of a phone. Took a half hour, very nice and impressive work. It is everything I needed and more. The transfer of data from my old phone to this one was everything, including all the apps. How in the hell did she do that! Now, just few log-ins and it's like my old phone, only faster, triple the battery life, and still connects to my smart watch. Save your time and money and go see her. We are so glad she was there. Thank you Adrianna!

Props to Marissa and Dave. Came through with flying colors…read moreafter tech support had me delete my esim and erase my settings during the April 2023 service outage. Before Bullhead, I used to live in San Diego and NYC. People love to complain on Yelp and the Bullhead Rants Facebook group about customer service in this town, but those two were SPOT ON.

So I went to Verizon to inquire about home phone service. They signed me up, but it would not work…read morewith my Dish network so I had it for less than 24 hours and returned it and got my refund but overall they do need more employees only two stores in the town of Bullhead city, Arizona And only two employees one for each store. TJ Anthony were great very helpful with everything.!!!

Shelby was excellent .best sales manager on the river .you rock shelby .thanks again .read more

Shelby is such a sweet heart she helped my elderly parents with connecting their cell phones and…read moreeverything very simple and easy she has patience.

if i was not a verizon customer for almost 20 years i would use a different service. verizon is…read morehowever the best for consistent great cell service. the sales at the store are messed up. they do not tell you the truth about all the add on charges - and are just not professional. there was one person helping 2 customers and a guy sitting reading. they had a very high desk and i could not sit down so the whole time i stood up. im a senior and just not able to heist myself up on the tall chair. i hate calling them i hate going in there - the cell service is worth the money and having 5 cell phones and an ipad we never miss a beat. i realize that this town is not high end when it comes to customer service or intellegence. but i love the verizon cell service.

This is a very overdo review! I have had business at this store three times! Excellent customer…read moreservice!!!! All employees are extremely professional and dressed to impress! We are always offered waters and service with a smile! I have engaged personally with Adam! My husband and I thought he was extremely helpful, professional and thoughtful. This was during an especially difficult hardship of destroying a IPhone in Lake. Adam is always available for assistance with a smile at anytime. Thank you Adam for your excellent customer service! Having just average customer service is a rare gift these days!!!! Thanks so much for being exceptional! Thanks team Verizon!!!!

TV is as reliable as most BUT internet and phone service below terrible. Internet and phone…read moreinterrupted many times a day for last 15 years! TV working but no data streams. Rates have skyrocketed but no calls have resulted in discounts for a year. Only cable company in town! Customer service and tech's are great, equipment sucks.

The most agonizing 2 years of my life using optimum. Our wifi has gone out more than we've used it…read moreand they wanna charge us more? Hello?? What a joke. I've never been so excited to switch providers. 1.1 stars makes perfect sense. Don't ever use optimum.

Had a great experience switching our phones over to Verizon. 20 years of AA&T was enough!…read more We were assisted by a very nice woman employee, Esther. She was extremely knowledgeable! She got us the best deal on two new phones and accessories. The entire process was painless. We kept our same numbers, Apps, emails, etc. We highly recommend the Verizon Office beside Bashas Super Market. Esther was really amazing!

I have been to all three of the Verizon stores in Lake Havasu City, and I prefer to come to this…read moreone because the customer service is always excellent, I'm acknowledged and greeted as soon as I walk into the store, and this is the least crowded store with the best view out the window! Today, I had a new phone activated by the store manager Austin, who was quick, pleasant, and didn't try to upsell me with products or services I didn't want. Plus, it's right next to Basha's, a Subway, and a few other food places so you can grab something to eat on your way back home. It's worth the trip if you live further away, and of course if you are on the south side, it's right nearby.

They sold me a factory defect and after 70+ days of trying to get it resolved, I was told I'd have…read moreto pay to get it exchanged. I'm still paying for the phone, I've only had it and Verizon since April 1st, and noone has been able to help me fix the issue. The two that work at this particular store are horrible when it comes to helping the customer post sale. I was treated rudely and told I would not be leaving today with a new phone. Then she just walked away. Both her and Caleb ignored my presence for the remainder 30 or so minutes i was sitting there, trying to resolve my own problem. There were no other customers. When I walked in she was condescendingly telling an elderly gentleman that she tried to help him for six hours, in which he smartly responded, "I was here those same six hours", and walked out. Ma'am he is your elder, as i am. A little respect goes a long way. I went in looking to resolve a problem, not be treated rudely, and watch others receive the same. I'll never go in this useless Verizon location again. Edit* Hour and a half later, I have a new replacement phone on the way. Little girl, you just didn't WANT to help. They informed me that you COULD'VE done the same thing, you just chose not to. (Side-edit*ing this on my NEW phone, turns out I was right and it WAS a factory defect you sold me, as this one works perfectly, AND it's in the color I originally wanted, that you said you had in stock on the phone but failed to provide in person.) Clowns. Great customer service to get me signed up though, y'all must work on commission. Must be the limit of y'all's expertise, what you offered me. Sad. I feel for you both in the real world, and whoever has to deal with y'all. I'm sure you're less than tolerable, to say it nicer than what I was treated. I'll never step foot in this joke of a location again, and the manager you said you didn't have, I'll be talking to her momentarily. - Karen Edit AGAIN* Don't be fooled by their response. I reached out per their request, which only wasted more of my time with no resolve. The money I pay is not worth the treatment I received, I can easily go to a different carrier. Verizon is gettin too big for their britches.

Negative - negative - negative, that is how I would rate my experience with this store. Extremely…read morepoor service - poor communication - the phone was fine it was the manager Joni that made this a NEGATIVE Experience in so many ways. Do yourself a favor, drive to the Stockton Hill Verizon store, it's only a couple of miles away. I am an over 10 year subscriber to Verizon but will probably find another carrier after this. Hopefully someone reading this prior to going in that store will take a little more time and drive to the other Verizon store.

It's ok.... (Huh need 85 caretakers huh) I've had a few…read moreissues.. tower kept dieing on me. Went to the new store by the old Safeway in kingman Arizona. Interesting they keep bugging me to sign up for Cellphone service. I'm happy with my T Mobile service. Ok 1st 2 years 1 dollar a month.. then what.? Service is the thing. Don't know if they have the towers abd so on to cover the areas in the country side. Like out at my small ranch out side seligman arizona. T mobile and version are the only game out in tje middle of nowhere.

i received a add form optimum internet for $25 per month internet…read more went on line to check it out, after getting all my information they said it would cost $35 per month i decided i did not want there service, did not order it never received any service, when the delivery truck tried to drop of equipment i refused it called them told i did not order service and would not order it after many calls from optimum and hours on the phone over two month period they are charging me monthly bill for service that has never been provided they still will not correct the issue, now want late fees and the bill continue to grow they will not stop billing "optimum has never provided any service or equipment to us" they keep telling me the billing will not stop until i cancel the account asking me for account number and for personal information. i dont have account number, i never had a account. when i tell them that they say nothing they can do and if i dont give them the information they want the billing will not stop today they added another $35 plus late fee

Absolutely the best around. I had a screen simply stop working that was previously repaired by…read moreVerizon through Asurion. I brought that phone, frantic, to John at Reconnected. I need my phone to unlock many parts of my remote job through multi-factor authentication. The thought of being without it through the Memorial Day weekend was overwhelming. John began by RESISTING the repair because screens are pricey and I may have been able to get it "free" through Asurion. He offered to diagnose, and used his own stock to test whether a new screen would fix my problem. He really wanted me to try to not spend all that money... so offered a "rental" to get me through. He again did everything he could to not charge extra, and helped transfer by hooking up that spare (new!) screen he had temporarily to access my broken phone. I walked out with my rental, and Verizon continued to disappoint. There were issues at Verizon with enabling the spare phone, so I returned near closing time to tell John I just needed to pay for the screen. John insisted on applying the rental money, having only had it for 2 hours, to the screen replacement. There is no doubt this company cares about its community and doing the best job without charging more than necessary. When my repair was done, John stayed late to do the work for another family who showed up during my repair before closing. John then recommended a better insurance than Asurion that would have solved my issue without dealing with Vegas and Verizon.

I bought an Ampsentrix 20W charger and USB-C cable here. I was initially quoted $75, then $50, and…read morefinally $30 for the same items. Five minutes after purchasing, I asked to return them and was told accessories are non-refundable under their policy. I understand they have a no-return policy, but the dramatic change in pricing left me feeling very uncomfortable with the transaction. I recommend customers compare accessory prices before purchasing