The worst customer service ever! Stay away don't use these people, they are crooks! Rushed through…read moregetting phone. Tried to send me to some fix it shop over at Walmart to port data from old phone to new. Not v good value for money spent.

Company treats customers with respect and kindness. Being a senior citizen, some employees…read moredisregard us, treating us like idiots vice taking their time with us about technology issues. High recommendation.

if i was not a verizon customer for almost 20 years i would use a different service. verizon is…read morehowever the best for consistent great cell service. the sales at the store are messed up. they do not tell you the truth about all the add on charges - and are just not professional. there was one person helping 2 customers and a guy sitting reading. they had a very high desk and i could not sit down so the whole time i stood up. im a senior and just not able to heist myself up on the tall chair. i hate calling them i hate going in there - the cell service is worth the money and having 5 cell phones and an ipad we never miss a beat. i realize that this town is not high end when it comes to customer service or intellegence. but i love the verizon cell service.

This is a very overdo review! I have had business at this store three times! Excellent customer…read moreservice!!!! All employees are extremely professional and dressed to impress! We are always offered waters and service with a smile! I have engaged personally with Adam! My husband and I thought he was extremely helpful, professional and thoughtful. This was during an especially difficult hardship of destroying a IPhone in Lake. Adam is always available for assistance with a smile at anytime. Thank you Adam for your excellent customer service! Having just average customer service is a rare gift these days!!!! Thanks so much for being exceptional! Thanks team Verizon!!!!

My Amazon order has been tried to deliver on 10/4 & 10/7 but the shop has been closed. And I see…read morethat other people have the same problem. Not going to order for pickup again from there.

This spot is an authorized Amazon Locker pickup location. But probably not for long. For the past 3…read moredays, the business has been closed so UPS can't make Amazon package drops. We had to pay $24.97 in UPS fees just to have our packages rerouted to a UPS Access location just so we can get the Amazon items we ordered. So everything is now going to be a week late for delivery. I can't recommend having anything shipped here because the value just isn't there. You'll end up with notices from UPS saying the business is closed, can't access the Amazon locker, etc. Will never have packages sent there again and we had to file a complaint with Amazon.

This is a big huge red flag to anybody that is going to upgrade their phone at MetroPCS you really…read morebetter pay attention to your receipts or they will put on ridiculous and erroneous charges and then refuse to take them off. Beware that new phones don't even come with a plug to put your cord into LOL those are $43.33 and they charge that same amount for a phone case and as well the tempered glass I will never come back to the store ever again if nobody reaches out to me to fix this problem I am going to the better Business bureau they are disgusting their thieves and take advantage of people just be aware

I bought a new phone the revvl 6pro. It's trash, I have contacted metro support filed a claim…read morebecause I pay for insurance and they refuse to fix my issue or give me a replacement phone. Said I need to talk to the company who made the phone. Well the company is in Japan, the number is no good and they don't respond to my emails. METROPCS, told me they would credit my bill for the next month it's on recording and won't hold their end of the deal. This phone company is trash and they do not hold their end of the deal at all. I'd go with some one else because the customer service sucks, and they lie abouteverything

I want to reply to a previous review of a 1 Star due to them following orders of a PANDEMIC! I live…read morein Long Beach but also have a house here and since working online I can relax out here just as well. Apparently many people do not take this seriously with only 1/2 the people wearing masks, restaurant workers included! What the Hell? Are there any educated people here? Does anybody watch news...real news! Too knock a business down for SAFETY reasons is unfathomable! You do know that 80% of the cases are asymptomatic right. This means "no symptoms"! Thank you AT & T! My carrier that cares about others! With great service to boot!

We went to AT&T to turn in an old phone, they had two customers ahead of us and two workers, they…read moresaid they would be right with us, so we sat at a table to wait. 30 minutes later they asked us to move from the table so they could sit there. We have been AT&T customers for 25 years and find it rude that we had to move so someone else could use the table

Ryan and Dannyelle were very friendly. Ryan helped set up the deals and Dannyelle charmed us with…read moreher clever wit and personality. Thanks again guys!

There's a new girl in town. Her name is Adrianna. She's been there a few months and is the best…read morein customer service. I had read a few reviews and found it's pretty common to get crappy service from all Verizon stores in town. I can tell you we came in to buy a refurbished, and she got us quite a deal on a new Galaxy S21 with 5G. A rocket ship of a phone. Took a half hour, very nice and impressive work. It is everything I needed and more. The transfer of data from my old phone to this one was everything, including all the apps. How in the hell did she do that! Now, just few log-ins and it's like my old phone, only faster, triple the battery life, and still connects to my smart watch. Save your time and money and go see her. We are so glad she was there. Thank you Adrianna!

Roxanne was awesome!!!!!! Thank you for all your help!!!!!!! Knew her stuff!!!!!!!!!!read more

Cricket works when neighbors with other companies are down. And people at Bullhead Store are…read moreexceptionally helpful, even when there's no commission in it for them.

Friendly, fast, & knowledgeable! I take all of my family's…read morephones there. I wouldn't take my phone anywhere else.

I purchased the lifetime warranty for my cellphone cover. I brought it in because the cover…read morecracked. There is a 20-dollar deductible, which was fine. However, they ask for a tip when you pay. Why would they ask for a tip??? I put zero for tip. Apparently, the service tech didn't like that I didn't give a tip and kept my phone for 45 minutes. In less than a week, the protective cover started separating so I brought it back. He said he couldn't do anything because I had more cracks. I had no cracks. The protective cover was just separating.

Great service. Very knowledgeable. I'm very impressed with the service…read more Will definitely refer colleagues to use their services

we paid for a full year support (family plan). they said they permanently closed. no explanation,…read moreno refund. does anyone know if they have changed locations? a phone number that works? thank you.

Went there yesterday and he first said free them tried to charge 45.00 for a screen protector I…read moresaid are u crazy then he said it has lifetime guarantee. I told him I could go I buy one for 10.00 and put it on ...there was 3 other people in the store so then he said 25.00. He also told me to unlock my phone and took it out of my sight while working on it. Watch out ! Iam taking my phone to At&T