Absolutely the worst customer service we have ever received. I am a long time customer with…read moreSprint/Tmobile. My husband thought it would be a nice gift idea to get all of us new phones and switch to Verizon. WOW HUGE MISTAKE. Happy mothers day to me and my mom. Gave her new phone today sent her to Verizon in Reidsville NC to activate it and transfer over her contact info/photos. She was working with David Johnson. She left her phone there with him for 3 Hours. Now granted she is an elderly lady in her late 70's had to get a ride from her neighbor to phone place. David told her that there is a 50 fee to activate/transfer her photos, contacts. She left phone there and called me right away. I live in Charlotte and was at work at time when all this was happening. I told her no mom you don't pay anything to activate and transfer ur info. We didn't pay anything at Concord Mills location Quincy just transferred everything over and walked us thur the process. Easy breezy. They just plug in the two phones and port everything over. So she said no David says I gotta pay 50. So I called that Reidsville NC store to speak to a manager. No manager on duty he said. I proceeded to ask for a Dm number. The guy on phone said he didn't have it. But then tells me he can have his manager texs me when he comes in. I told him I need to speak to ur manager right away. I told him the suitation my mom's phones are there getting switched over. She needs her phone up and running the is a elderly lady, heart patient, has had a stroke a few months ago. I actually tracked down the manager info and called him at another store. His name is Monty. He apologized for David behavior and said David should of just activated and transfer everything over at no charge . He said he was gonna to call store. Now it's 3 hours later. Mom gets neighbor to bring her back up there to pick up her phone. Guy at counter told mom here is ur phone. She looked at phone and NOTHING WAS DONE. HE DELETED THE TRANSFER STUFF HE WAS DOING WHEN SHE LEFT STORE TO COME BACK IN 2 HOURS LIKE HE SAID. AND TO COME TO FIND HE NEVER EVEN ACTIVATED HER PHONE. MY MOM LEFT THERE IN TEARS, STRESSED, CONFUSED,SCARED SOMETHING WAS GONNA HAPPEN BECAUSE SHE HAS NO PHONE. She calls me all upset. I had to leave work and head over to the Verizon were we got phones from which is Concord Mills location. QUINCY was extremely patient, helpful. Setup her phone thur talking her thur the process. Getting it activated so incase of emergency she would have a working phone tonight. Now he could not get her contacts and photos transfered over. But thankfully for Quincy being patient with her setting this up. And DAVID JOHNSON YOU ARE A DISCRACE. YOU SHOULD BE FIRED. UR JOB IS IN CUSTOMER SERVICE. WE BOUGHT A PHONE FROM VERIZON YOU SHOULD MADE THIS A NON STRESSFUL ORDEAL.MAKES ME THINK WE SHOUKD NEVER LEFT TMOBILE TO COME TO VERIZON IF THIS IS HOW YOU TREAT BRAND NEW CUSTOMERS. WOW. I WOULD LOVE TO HEAR FROM THE OWNER OF VERIZON. I HOPE HE FIRES U DAVID JOHNSON.POOR CUSTOMER SERVICE.

Woody was excellent. He was very helpful and got my phone setup and account handled quickly. I…read morewould absolutely recommend him to anyone.

Great service. I called to get a phone unlocked. Calvin answered and immediately took care of…read morebusiness. We were finished in less than 10 minutes. My grandson was so anticipating using that phone. Almost instantly he was able to say it's done, it's done. His service was excellent and very efficient. Thank you Unlocked Cellular for great service.

I purchased a used iphone 4s with the charger. After 1 month the first charger failed due to faulty…read morewiring. After 2 months, the battery died. I took the phone back to unlocked cellular where the owner told me it was not the battery and suggested I take the phone to the apple store to have them diagnose the problem. Apple genius bar associates said it was the battery and suggested the reason I had this problem is because the charger had a poor connection and may have not been charging correctly or caused an electrical surge that affected the battery. They replaced the battery and all is well for now. I went back to unlocked cellular to tell the owner what happened at Apple. He said none of this issue is his responsibility, he would not refund me any money. His customer service skills were very poor, not wanting be held accountable for supplying faulty chargers to his customers. I will never do business with this company again.

Earlier today, November 4, 2025, my daughter went to this establishment to get her battery…read morefixed/replaced on her phone. The employee there who called himself "TJ" mentioned that her phone was cracked (upsell tactic) and offered to fix it. She specifically told the employee that she didn't want the back of her phone fixed, just her battery replaced. The employee took the phone and told her it would be about an hour to replace so she left and came back when it was ready. She discovered the back of the phone was replaced and the battery remained. She complained that she did not ask for this service and requested her initial service. To her dismay the employee informed her there would be an extra charge for the service of her initial request and would only offer a discount for his mistake. He admitted his mistake but still had the gall to charge her. This is unacceptable that she received and paid for a service she specifically said she did not want. She has been scammed and everyone needs to know what type of business they may deal with when going to this establishment. Be wary of their business. The person who provided the service is pictured with this review.

I got my iPad screen fixed and it was very messed up. It cost $120, there was good customer…read moreservice, and it was done very quickly!

When you go to buy a phone have exact change or they will try to rob you I bout a phone paid $132…read moregave him 200 but he says they didn't have 68$ for my change and thought I was going to let them keep it wouldn't do a refund until the police was involved the store smells like weed and the associate was stoned moving slowly took an hour and a half runnnnn... this store is not part of the boost chain this boost is ran separately by rude foreigners who barely can speak proper English it was 35 below and they had the front door open so the weed smell could go out but the customers in the store were freezing this business should not be a business unfortunately it is .. beware

Customer service, lady racially profiled me thinking I'm going to scam them. Very unprofessional,…read moreand didn't seem like she wanted to help.

Continue to use Mobile Matrix Repair for all my cell phone and tablet repairs. Adam will answer you…read morecall, give you an estimate of the price and time to fix it and will be competitive to any others in the area! Long term satisfied customer !!!

My phone screen was replaced in June 2024. The service was great. A.J. was very pleasant and…read morecommunicative. His prices are reasonable in comparison to many other businesses. I would recommend Mobile Matrix to anyone needing cellphone repairs.

Got my camera and screen replaced here for an insane price. By insane I mean way more than I've had…read moreto pay for a screen replacement. I've had 2 before and neither have been over 150 dollars. This one was 225. While they did a good job that price is weird. The camera lens replacement however was cheap but my camera is messed up. I tried to get it fixed and I was told I would have to pay. DO NOT RECOMMEND.

Wow!!! This place is awesome! My phone had difficulty charging. I was just sure I was going to…read moreneed the charging port replaced or worse yet...to buy a new phone. Walked in without an appointment and he fixed it for FREE!!!!! He said the charging port was just dirty and he did not feel right about charging me for it!!!!! Who even does that today? Nice, kind and over the top customer service. When I break my phone, this is where I'll go!!!