The worst stay away, they sent a guy, he was clueless, he got to.me @ 5 pm he was outside walking…read moreback and fourth in the dark with a flash lite till 7 30 pm and then he just left saying g he couldn't find the box outside or connections, what a joke, I heard this service is slow as he'll anyway, Stay far away from T- Mobile!!!!! There incompetent!! Ocala Florida resident!

The Assistant Manager Malik is terrible. My 85 year old mother went in for a new phone. He told her…read morethat the case and screen protector came with the new phone. It didn't. When she checked her statement the next month I found out that he added the case and protector on an installment plan without her permission. When I went back to the store to complain about it at 10am on Nov 14th, the store was not open yet even though the hours are posted on the door. It didn't open until 10:30. Come to find out this is a common occurrence with this store. The employees and management seem to care less about customers and only care about lining their pockets.

We had a major problem on the phone with another Indian call…read morecenter representative switching our service to att. But Freddy Lopez Jr. was amazing. He took care of our issue completely. He spent a lot of time with us solving all of our issues and explaining everything to us in great detail. I appreciate what he did for us. We're new to the area and were very stressed out when we walked into the store but walked out happy. Thank you from Frank and Jodie

My daughter needed a new phone so Pablo & Bradin helped us the customer service was amazing. Moving…read moreforward to today we went in and picked up the new phone. We had Martin helped us and he was 100% amazing. We spent about two hours In This AT&T due to transfer the old phone to new phone. Brandin came out and recognized us. Which was amazing, we got some things which had deals 100% amazing. Bradin & Martin took care of us and their customer service was top notch. I highly recommend this AT&T for any kind of needs for your phones. Thank you Pablo, Martin, Bradin for amazing customer support!

I went on 2 occasions to try and get the plan offered here:…read morehttps://www.att.com/prepaid/double-data-offer.html On the first occasion a big guy with a beard told me "no hot spot on that plan" so I left. I pulled up the promotion and right in the promotion language at the bottom it says "Data: Plan includes 8GB of high-speed data. Includes data usage within & between the U.S., Mexico & Canada. After high-speed data allowance is used, speeds are reduced to a max of 128Kbps for rest of 30-day term. Mobile Hotspot use included. " So I went back and also had an unrelated question about porting from Cricket. Again I was told no hotspot by Ciera and also told that since Cricket is a part of AT&T they can't port my number. Huh? That's when it should be easiest! The bottom line here is that she took offense to being called out on not knowing the promotion details and tried to insinuate that I was some kind of troublemaker. Truly awful service and continual lying about the promotions. I'd rather stay at Cricket and pay $25 more a month than deal with these problems. I believe AT&T itself is also responsible since I couldn't get any decent answers from them. I tried to complain but that only resulted in an upsell attempt and when that failed I was supposedly transferred to "the prepaid side" but it was just an activation line that offered no human interaction. The whole operation is just really piss poor and out looking to rip people off. My friend downstate got his plan and his hotspot set up by the reseller there on the second visit in 20 minutes, but his first visit was similar to mine. He had to point the language out to the rep but lucky for him his rep wasn't brain dead, admitted the mistake and then treated him like a customer and not an annoyance. I never had so much trouble trying to put money in a businesses' bank account. I guess Slayton thinks customers are optional.

The service here is horrible. I highly recommend you don't go there. I was in the store for almost…read more5 minutes and I still wasn't greeted by any staff member. Everyone seems to be in their own little world. They prefer that you go talk to a kiosk or do all of your business with a computer so when you go to do your business with a computer, the computer or the kiosk cannot take cash. Which was the purpose of my whole visit ! Moreover, the selection of phones that they have aren't very many they're sold out of most of them so you only end up getting what they have as opposed to what you want because that's all they have available. The value is really poor because they won't even put a person in there to greet/advise you so if you wanna go to a store in sit there and not even be recognized for 10 or 15 minutes and this is the place for you! if you're busy and you need to get things done, I might look at a different AT&T store and to be honest with you after dealing with AT&T I might try T-mobile because T-mobile seem to be more friendly to the customer and they really act concerned about you. Bye ATT Yes, no I don't want to contact somebody else. I was already in your store your company had the opportunity to service me you didn't think I was important enough to service me then. So why should I waste more of my time, hoping that you might service me in the future ! People's time is valuable. If you have a $200 credit for me. Contact me if not. Please keep your insincere apologies to yourself. $$$ talks. Best Regards, Respectfully Submitted. A future T-mobile Customer!

I switched to AT&T in April and when I did (with my 6 lines), I had an offer to get the a wireless…read moreinternet for $40 per month (5G access basically). I could not get Fiber, so I thought I would use it until Fiber became available. In August, the City of Ocala ran Fiber to my neighborhood, so I signed up for it and cancelled the AT&T internet and when I called to cancel, I was given a UPS label to put on the box to send the modem back. I sent it back and then was charged over $200 for rental of this box for the remainder of 2 years that I had signed for - I was told I was renting the modem, but not that I had to keep paying on it forever. I contacted AT&T multiple times - at first, I could not find the tracking of the return, so I could not get any satisfaction. Then I found it and called the LOYALTY department, figuring everything was going to be OK now. Wrong! This guy did not care that I returned it. I said that if I have to pay for it, why did you have me send it back? And if I have to pay for it, send it back to me so I can sell it to somebody. He refused. As soon as my obligations for the phones are up, I am out of there! Pretty sad public relations!

Would definitely recommend Michael for all Camera and…read moreelectronics work. He is amazing treats you with the highest respect and very knowledgeable. Thank you Michael

I had a cracked Ipad screen. It was fixed in one day with best price I found. I was very happy…read morewith service.