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    No Limit Wirelss

    5.0 (1 review)

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    3 years ago

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    People searched for Mobile Phones 1,205 times last month within 15 miles of this business.

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    Metro by T-Mobile

    Metro by T-Mobile

    2.3
    (3 reviews)
    2.9 mi

    I went into this store because I could not send text messages. After talking to Steve he goes into…read moremy account and changes my plan that I've had for 4 years. Customer start coming in the store and he tells me, " oh I reset your phone through corporate your bill is only going to be $10 more per month now. I had just paid my bill the day before. He says oh by the way you'll be getting some messages to pay your bill just ignore them. So I take my phones and I leave. I go to the corporate store on Florin Rd. The florin rose store puts me back to the plan I was on. I'm told ignore the messages that I get on my phone. Today I get up my phone service has been off and I was charged $45 to turn my phone back on for lack of payment of the bill. When I tried to call Metro of course there's nobody available due to covid. So I feel like not only did my phone not get fixed but now I'm out $45 and I still can't send text messages!! I'm beyond feeling taking advantage of. $45 for what?! I did not ask for any changes I asked for help with my phone which is still acting up!!

    I called them to find out why our family plan was changed when we went in for a phone…read moremalfunctioning. The employee that answered ended up hanging up on me and then refused to answer the phone afterwards. I'm assuming the change was to to generate a sale for the representative that "helped" us however that just ended up causing us to have to make a trip to a corporate store. Were more time had to be spent to correct the damage this store had done. Beware those five star reviews with no comments... they look pretty bought to me...

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    Metro by T-Mobile
    Metro by T-Mobile
    Metro by T-Mobile

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    Metro by T-Mobile

    Metro by T-Mobile

    5.0
    (2 reviews)
    1.3 mi

    This is an update to my previous review…read more I am writing a humble note of appreciation for the exceptional customer service provided by  Barbara, manager of the Meadowview location, who reached out to apologize for the poor service I received from the employee mentioned in my previous review.  I scheduled a visit with Barbara on Jan 26 in which she answered my questions and much more about recapturing storage space, removing the clock app, making sure photos are stored in the cloud, replacing the protective glass, how to delete my email signature, and international calling.  Though a half dozen people came into the store during the time I was there, she expertly handled all the questions expeditiously, and I never felt rushed.  In one instance, I observed 2 people who came in to say that they were confused about their charges.  Barbara nicely indicated that they would need to contact billing.  As they explained further, Barbara made the decision to call the main office to personally straighten out their billing issues.  Additionally, she suggested putting the two phones on a more cost effective payment plan. The customers not only got their billing mystery solved, but left with a better cell plan within 7 minutes.  That's customer service above and beyond expectations.   Summarizing, in her soft spoken way, Barbara quietly and adroitly handles problems that arise with customers. She explains things clearly and succinctly.  Her listening skills are outstanding. Her knowledge of the numerous technical details are impressive. She exceeds customer expectations.  Many companies value this skill set that translates across vertical industries.  I'm a happy customer and I will continue to be one as long as Barbara is there.

    Transferred my phone to insurance Replacement…read more They helped me with my photos I would highly recommend them

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    Metro by T-Mobile
    Metro by T-Mobile
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    No Limit Wirelss - mobilephones - Updated June 2026

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