Best Buy used to be good. That's the saddest part…read more Now, getting help feels like you need to take a vacation just to sit on the phone for hours. You are forced to fight your way through a totally unintelligent AI that cannot understand simple requests and keeps looping you back to nowhere. If you're lucky enough to reach the phone system, you're rewarded with horrible sound quality they probably call music, constantly interrupted by lame advertising. It's exhausting. You lose patience, time, and goodwill long before you ever reach a human being. Geek Squad was once a reason to trust Best Buy. Today, even scheduling help feels like an endurance test. I gave up, not because the problem was hard, but because the system is broken. Very disappointing. This is not customer service anymore. This is customer avoidance.

Hats off to Matt of The Geek Squad for his help last night & this morning !!!!…read moreAnd to Krish for his help with the trade in this am Both did an excellent job !!!! Thank You !

My I Pad kept on locking me out and Computer Advantage was recommended to us. Also, they had…read morecleaned up my wife's computer so we trusted them. I booked an appointment and Spencer went to work . The firm has been around for over 30 years and while we were there numerous people came in(appointment recommended). After an hour it was decided it was a software problem and they needed to keep my iPad . Customer service was excellent and I never felt duped as I have at the Apple Store. PS. They cleaned everything up and it's performing beautifully.

Computer Advantage has been exceeding our expectations for the last 15 years! Not only do they sell…read moreall the electronics we want, they make house calls to make it all work together seamlessly. Once again, Spencer has saved the day today with a house call to repair the new TV I'm depending on for entertainment while I recuperate from a Total Knee Replacement operation.

Friendly sales people and great customer service! Great prices and will recommend to friends and…read morefamily! Thanks Corie from the Bradenton store for always helping me out!

I was in a difficult situation and needed proper furniture to recover from major surgery, Ben did…read moreeverything in his power to get me taken care of. Highly encourage anyone to work with Ben, he goes above and beyond with Customer Service.

Horrible experience! You can't speak to a human. The only option is dealing with a stupid AI bot…read morethat is useless. Even after answering all the questions, you still can't speak to a human. Do better.

We stopped in to check out some phone cases for a new phone. Caleb saw us struggling and came right…read moreover to assist. Caleb helped explain things and put us on the right path. just goofing around we looked at some Meta glasses!!! Caleb explained the glasses and showed us how to use them. pretty neat. we didn't buy them yet but when we are ready... Caleb is our guy!! Our pup Bodhi thought they were pretty cool too!!!

a great buying experience from real professionals. I purchased a pair of speakers and amps. Very…read morehappy with their suggestion. They helped me fit the right system for my budget

Bought a pair of the Clarysis Piccolo for my secondary system…read more Beyond excited. Mike is wonderful to work with and is a gem in the community. You can see him actively going to audio shows often.

Felt like I stepped back into the 70's going in Mad Marks and seeing wall to wall car entertainment…read moreequipment. Very cool. Folks that helped me were good. Just needed wiring done on a rear backup camera I bought. Took me next morning and finished before noon - installed and wired everything. Job well done and a fair price. Go there!

TOTAL RIP OFF!!! Lead to believe that I was getting a discount on new quality alarm system but all…read morethey did was put cheaper unit in, NOT what I was lead to believe I was getting. When tech looked at system told me systems was 15-20 years old, funny because Mad Marks installed system in June 2018. So I guess in 2018 they installed a 12 year old system. Then today while installing system they broke inside door handle and of course they would not own up to it. If you believe in 3 strike system, they are OUT!! Have used them several times thru the years, NEVER AGAIN. FIND SOMEONE ELSE for your alarm or music needs.

No customer service. I came in ready to buy a complete set of appliances for my home. Two…read moreemployees looking at computers, no other customers around. They did not acknowledge me at all. I am heading to Home Depot and Lowe's. They do not want my money.

I walked in to buy a laptop. A very cheap low end check emails and youtube, laptop. A…read more"salesperson" approaches and wants to help. I told him what I wanted ...It went in one ear and out the other. His recommendation was a $350 laptop with the Bells and Whistles. I countered with how about this version at $219. "Its Junk" But it fits all my needs. His answer was..."Do what you want" and then walks away.

So glad that I hired Encore to setup my new system. Gut rehab of our condo, the scope included…read morewiring CAT6, coax and speakers (limited to hallway ceiling). Also, multiple TVs and a SONOS system, Ray (and Jill) were extremely knowledgeable, able to understand our needs and recommend a system that matched our requirements. My wife is typically electronics "challenged" and they were patient and willing to explain and familiarize her with our system. No question was out-of-bounds and the result was two satisfied customers. My past experiences were gained from multiple home theater setups with complex Denon amps and state-of-art (at that time) arrangements. Encore's pricing is reasonable for the its' service levels and advice. Combine that knowledge with easy scheduling, showing up on time, using drop clothes and cleaning up after themselves merits a 5 star review.

Good service, I really like this value, I can always find what I'm looking for here…read more My kids love this store

We had a great experience at this location, so much better than the one where I live in Michigan…read more Better selection and the customer service was 10 times better than I'm used to getting at a TJ Maxx. I highly recommend this location.