Absolutely horrible experienced at this store - I've had a more pleasant and faster experience…read morebuying a car. Incompetent, rude, lazy staff that will work as hard as possible to tack on every additional fee, surcharge, and upcharge that they can find and then gaslight you into thinking that you are being unreasonable for wanting to negotiate a better price. This store is the reason I will leave Verizon after years of loyalty.

Updated a five year old iPhone yesterday and although ferreting through the many deals and…read morediscounts offered by many carriers is difficult, Benita at Verizon in Covington did a fine job in finding the best (and most economical) plan for me. Her courteous, knowledgeable, and efficient assistance is appreciated.

Incredible service by the two lovely ladies working in there. Best customer service that I've ever…read moregotten from Verizon period. Thanks again for helping make a crappy situation pleasant to fix.

My boyfriend and I went in to preorder the new iphones, add him to my verizon line, and preorder a…read moreapple watch, also to get questions answered about the deals online with trade ins and student discounts. My boyfriend called the store before we went and Kim answered him and helped him tremendously with his questions! Trey and Mike were the ones in store at the time, and they were AMAZING! Easy to talk to and got all of our questions answered! I definitely recommend driving from ANYWHERE to go to this specific verizon store. Such nice people!

I cannot go any lower than 1 star. 2 people working. They were both busy with 1 customer the 2…read morehours I waited. Bad thing is they are the only ATT store around. Numerous people walked in and left.

Where to start? My wife and I felt the employee helping us didn't care about us at all. Sue spoke…read morecondescendingly to us the entire conversation and offered no explanations or effort to help us understand. Don't waste your time here. All they do is work the app for you, she said. "Everyone uses the app now; people scroll around and buy phones at 3 a.m. There's no reason to even come to the store," said the person that comes there to work every day.

This store is either dysfunctional, incompetent or dishonest. I was led by them into a business…read moreaccount that requires a non-refundable $1000 deposit. I was repeatedly promised by them it wouldn't be applicable to me. I have been receiving past due bills from AT&T for $1000+ for several months now. I've called this branch several times about it, they promise to call back later and never do. AT&T customer service is trying to help but can't promise it'll be wiped away. Insanity. $1000 deposit for a SIM card. Stay far away from this branch.

From the owner: AT&T, serving over 81 million wireless customersread more

When we arrived, we were greeted by Ron Bloodsaw. He was courteous and professional. He listened…read moreto what we wanted and provided us with our options. No hard sale or push to buy or upgrade.

1st related to AT&T is their U-Verse service. We live on some acreage outside the subdivision…read moreareas. Starting with dial-up to the current 'Hi-Speed' U-Verse there's only been AT&T for 30+ years. The 'Hi-Speed' fiber optic service isn't capable of streaming Thursday night football on Prime (under 10 Mbps). No audio and the video starts and stops. The commercials play great. I called their outsourced Philippine customer service because I got a strange double bill. It had my usual bill with my hidden discount for being a 2 tour combat vet from 55 years ago (I'm old) and an extra $175.00 bill on the back. This was on my October bill no less. She proceeded to tell me it was for May and June when my auto payment bounced. Which is ridiculous. They cut you off real quickly if your behind. Well today is D-Day to pay it! Now about the AT&T Store! There's no place here to post for the Slidell, LA store on Airport Rd. I dropped off my trade-in for a new Apple 15 pro max last year. I was supposed to get a $1,000 trade-in on my still new looking 1 year old phone. I asked for a receipt and was told they had no method for giving one. I made him sign a hand written receipt showing it was received by the AT&T Store on Airport Rd. Slidell, LA. Sadly, I didn't notice they did the same thing for my wife's Samsung Fold. That's 2 Grand AT&T! They showed a $50 very old fold-out keyboard phone as a trade-in. A POC I never owned 15 years ago. Both trade-ins, I bought boxed on eBay that looked new but called 'refurbished' for $350 each. So that's $700 more I lost because evidently a employee stole them. As a retired cop, I called the local yocals in Slidell to make out a report. I still have my badge but I was state and I don't ask for special treatment. I've been with AT&T Cell service since my $4,000 1984 Motorola DynaTAC 8000X I still have. Nothing came of it and I stopped using AT&T cell service. I have 15+ cellphones that all look brand new. After you pay off your $50 a month bargain phone, you have to kindly ask them to unlock it. After my ordeal I knew they wouldn't. So, I sold them dirt cheap on eBay as AT&T locked service cellphones. We ended our bargain $225 a month DirecTV and my new monthly cell service cost $15. No dropped calls or texts. So my big beautiful flat screens are just black in a few rooms for now and watch everything online. Spectrum just showed up but their reviews are worse then AT&T! So, 30+ years of AT&T! internet is still up today. I was cheated by AT&T on 2 trade-ins that disappeared but 2 strange 'Pen' something cells with fold-out keyboards were substituted for my 2 $1,000 trade-ins and with a $50 trade-in credit for each. I don't care if they Ding my credit rating because I'm old and it won't matter. I'm sorry, this is way too wordy. I will take it down soon!

Great customer service and fast response. Will be going back if I need anymore electronics looked…read moreat.

This place is awesome. So awesome in fact that I am giving them five stars despite not being able…read moreto totally repair my device. The concept of the store is excellent. They fix all types of phones and devices, but specialize in the IPhone and Ipod Touch. If a small child decides that an Ipod Touch needs a drink of water, these are the guys you need to see. After the device took a swim it wouldn't work. Once it dried out it would power up, but immediately lock up and reboot. There is a $20 deposit which goes against any cost of repair. If they can't fix your device, you're only out $20. My device wasn't able to be completely fixed, but it will now stay on for more than 5 seconds. Sincere they couldn't get it good as new, I was only out $20. According to their sign, most repairs can be done while you wait. While there I saw them replace a screen on a shattered phone. It was very impressive. The employees were very friendly, helpful and honest. I highly recommend this place as your first attempt at repairing a damaged phone.