I had tried to update my Google security settings online, and it locked my phone out! I tried every…read morepassword I could think of, and nothing worked. I went to Verizon, and Edward Hofacher called Google and Samsung until the problem had been resolved. Google had sent a message that so many attempts had been made to unlock my phone that if I put in one more wrong password that my ENTIRE google account would be wiped out! ALL my pictures (over 18k of them!) my phone would be set to factory settings, I would have lost all my contact, and my gmail account would be deleted, losing all my emails and addresses. In other words, life as I know it would come to an end. i would have to move to Amish country. Edward really saved my life, he stuck with the phone calls until the problems were solved! GO see him if you have any phone issues at all!

Just had a fantastic session with Guillermo at this store. Solved multiple issues with my phone and…read moreparking was easy. Highly recommend this location.

Came to shop a solid 30 mins before closing, "open" sign on, advertising boards still outside, all…read morelights and displays on. Locked. Knocked on door off and on for 10 minutes. Called, no answer. I've used this store in the past and they've barely seemed interested in helping customers, guess they solidified it this time. Won't be back.

Review for Josh (a very high employee)…read more I walked into the store on 12/6/25 and there were already two customers waiting in line ahead of me. While I was waiting, two of Josh's friends walked in and were allowed to cut in front of everyone. When I politely pointed out that I had been waiting my turn before he helped his friends, his demeanor immediately changed. As I began explaining why I was there, he repeatedly interrupted me. When I asked to finish my explanation, he responded by telling me that if I wanted his help, fine -- otherwise, the door was "wide open." When I asked for his name, he refused to give it to me. His manager then asked him to hand me his card, but instead he gave me someone else's card. When I confronted him about it, he turned around and walked into the back of the store. It's about to let Josh go. He is not someone that knows how to work with public.

Store guys really helpful, but Verizon is so messed up. Forbids them to take cash so I can pay my…read morebill.

The only reason why I am a Verizon customer is because of the outstanding and exceptional service…read moreprovided by Casey Kilgore, over the years. He is the Store Manager at the Verizon Store in San Rafael (5800 Northgate Dr., San Rafael, CA 94903). Casey knows all the granular and technical details of every aspect of the Verizon products, plans and accessory services and products (and more). Additionally, he is a remarkable communicator, who can clearly and patiently explain the often tangled web of information associated with phone and internet products and services/plans. He anticipates your needs as a customer and is there to help make your user experience effortless, enjoyable and as flawless as possible. This week, Casey stepped me through the setup of my new internet account (even plugging in the new router at the store, and demonstrating the process for setting it up at home). His thoroughness in thinking through every detail that will help me make the transition to a new iPhone and internet service quickly and smoothly was remarkable. Knowing that there is live, human customer service that is highly competent and thoughtful, makes Verizon stand out, above and beyond its competitors. However, so far, this outstanding service is entirely due to one bright and capable person, Casey Kilgore.

Great service. Fair prices. Fast response…read more Don't pay for AppleCare. Pay these guys instead when something happens. It will be chaper, faster, and you'll have less stress. And...you don't have to schedule a Genius. Just walk in and get your device fixed. Five stars. Support our "Right to Repair." https://www.repair.org/stand-up

Fast and honest service. I've used them a few times. I've had them replace a battery on my Mac and…read morereplace an iPhone screen. They do good work.

Felt I should give this store a better rating than it got in 2024…read more I had a great experience recently. They apparently have new management and new carpets. lol.

Northgate AT&T Joshua was hands down the worst employee ever! incompetent,disrespectful and…read moreunprofessional. Horrific as well as the manager. I would NEVER recommend this guy or location. Don walk...run! go to Strawberry and request Jose(amazing)! Northgate location should do a complete overhaul of their employees Or shutdown the store.

They told me someone would be with me in 2 minutes, but I ended up standing there like an idiot for…read more30 minutes, even though I explained right away that I have an infant at home and my time is very limited. Instead of being honest about how long it would really take, the staff just kept stalling. It felt like mockery and complete disrespect for the customer.

This place is great BECAUSE of Simone. Maybe she's been promoted or moved on but I'd recommend only…read morevisiting when she is available. About a year ago I had to move a family plan of six people from AT&T prepaid to postpaid. This is VERY complicated, even more complicated than moving from another provider, believe me. Simone spent probably 2 hours helping us get this done. She was AWESOME. I'd already been to two other AT&T stores who said they couldn't help or sent me somewhere else. It's because they knew it was complicated and just don't want to deal with it. Not Simone! So I hope if she's there she helps you and if not I hope she's moved on to a better job, which she deserves.

We came here on Monday, April 6 to get my older brother's phone screen fixed, and the experience…read morewas honestly really frustrating. We arrived around 9:30 AM since the sign on the door says they open at 10:00. We waited, and by 9:45 a couple more people showed up too. When 10:00 came and went with no one there, we started wondering if they were just running late. Someone checked online--Yelp and the door both said 10:00, but Google said 11:00. So we all decided to wait it out. By 11:00... still no one. The shop never opened. We ended up wasting an hour and a half of our morning waiting around with no communication at all. That's the most frustrating part--if hours are going to change, even for one day, there should at least be a sign on the door or an update online. What makes this harder to write is that my brother has been a loyal customer here for a long time. He's always trusted this place, has had good experiences with the worker, and the pricing has always been reasonable. They even spoke the Friday before about getting this repair done. He mentioned the shop would be closed Sunday for Easter, but nothing was said about being closed Monday. I understand things come up and schedules can change, but not communicating that to customers--especially regulars--is disappointing. We do appreciate the past good service, but this experience was really frustrating and a big waste of time.

Wow !!! At a time when tech leave you in a loop of voice mail hell. These guys go the extra mile…read more The replaced the battery on my iPod pro. Then it had issues - they took care of it m. Great communication and follow up worked overtime on if and made my travel deadline. Thank you !!!