I wish I had done my due diligence and read the reviews before I made the trip to this dealership…read more They were one of the few dealers that had a particular car I was looking for. My friend and I arrived and started viewing some of the cars. Marcus came out and greeted us and provided information. My friend talked with Marcus and we ended up going for a test drive. Marcus provided excellent customer service but unfortunately did not trump the disrespect and rude behavior we experienced from the manager Steve. We made it clear to Marcus that if we could negotiate a deal in my budget we would leave with the car that evening. He went over to talk to a manager and Steve came back with paperwork for financing instead of leasing. When we clarified that we were interested in leasing options Steve became annoyed and rude and abruptly left as if we were inconveniencing him. He returned with the correct paperwork and we attempted to try and negotiate the price. Steve was rude, unprofessional and cut us off. I could tell Marcus was embarrassed by the manager's behavior. My friend and I immediately got up, thanked Marcus and shook his hand and walked out. I ended up finding a great deal from another dealer. I will NEVER give my business to this dealership and recommend others stay away as well.

Zero Stars: I would avoid this service center at all costs…read more I initially brought my vehicle in to have suspension components replaced and specifically requested OEM parts. Less than 30,000 miles later, I began hearing suspension noises. When I returned, I was told there was nothing wrong and that they could not replicate the issue. The noise continued, so I went back a second time. This time, I was told that my suspension components were failing -- which made no sense given that OEM parts should last far longer than 30,000 miles. That is when I was informed, for the first time, that aftermarket parts had been installed instead of OEM. To make matters worse, they presented me with a $7,000 estimate for parts that had been replaced less than two years ago. The service manager, Steve, insisted that this was simply an estimate from my original visit. That was not true -- the estimate included additional services that were never discussed during my initial appointment. It became clear that no one was reviewing the maintenance history of my vehicle. After I raised concerns with both the service manager, the GM, and Honda corporate, the diagnosis suddenly changed from "the entire suspension is failing" to "it's just the right driver-side strut." They replaced the strut, yet the noise persisted. On my third visit, I was told there were loose bolts near the steering rack and motor mount and that the issue had been resolved. I still hear the noise. At this point, I am extremely frustrated. The shifting diagnoses, lack of consistency, and failure to properly review service history are concerning. I strongly believe I was being pressured toward an unnecessary $7,000 repair. As a "resolution," they offered $300 off an $800 rear brake job. I do not trust the quality of work or the transparency at this service center. I would not recommend bringing your vehicle here -- not even for routine maintenance.

Pre-Dealership Experience:…read more First and foremost, I hate going to a dealership! Especially to a luxury dealership, so I try to do as much preparation as I can before heading down there. Porsche Annapolis, which was about two hours away from me, had a vehicle I was interested in. I called ahead to gather as much information as possible. The first person who answered was Joe (also known as the "Italian Stallion"), who I didn't know at the time was the manager. I asked him some questions about the car that I couldn't find on their website, and we ended up having a very pleasant conversation. I told him I'd be visiting on Friday to take a look. At the Dealership: I actually didn't make it there until Saturday, but when I did, I had the pleasure of working with Charlie (the salesman) and Danny Pena (Finance Guru). Both were incredibly professional, engaging, personable, and down-to-earth. I didn't feel pressured or cheated, nor did I have to haggle back and forth to get the best rate. Finance Process: Danny wasn't one of those finance guys who just gives you a rate at the first bite. He got me a rate that I was happy with, and even said he was waiting to hear back after the weekend to see if he could get me an even better one. And he didn't disappoint! Customer Service: The entire staff was wonderful, especially toward my children. Various employees offered them snacks and drinks. One lady -apologies for not knowing her name(tall, blonde, with short hair) even joked, saying, "All the good snacks were probably eaten, but if you open the drawer, there's more--it made the wait process so much shorter when your kids are taken care of. My son, by the way, rated their snack and drink selection a solid 10 out of 10 (his words, not mine!). Overall Experience: My experience was a smooth transition, and I would absolutely love to work with Porsche Annapolis again!

My anniversary/retirement gift from my husband was a Porsche.  I went to Porsche Annapolis, and…read moreJake, my sale person was very helpful.  He showed me several options.  There was one in a blue I loved.  I didn't buy that day, but could not stop thinking about it.  I called a few weeks later and made an all cash offer.  This offer was accepted and agreed to by Jay the finance person, then said he would be calling me back in just a minute for the deposit. I was waiting for the call back to give the deposit and then would be taking a cashiers check for the remainder of the agreed upon price.  I was very excited, this was my dream car.  I received a call from the finance person Jay hours later only to be told "sorry I just sold that car".   My husband called and spoke to the manager Taryn who stated that even with the deposit it was not a binding contract so therefore they could still sell the car if they wanted to. And they did just that. Not where I come from, a deal had been made.  My husband is a business owner and being a retired former business owner there were many times I could have made more money on something I was holding a deposit on.  I have more integrity than that.  Due to our business practice of "a deal is a deal" we have both been successful.  I have since gone to another dealership and gotten my dream car.  Due to the lack of integrity of both the manager Taryn and the finance manager Jay at Porsche Annapolis I would not recommend this dealership.  Which is unfortunate because working with Jake was a great experience.

Mia Castle is beyond amazing. She came up to us as soon as we entered the dealership. She answered…read moreall questions and was very patient with us. We had somewhat of an idea of what we wanted, however I stumbled across my dream car and coincidentally, she was the one who custom ordered it for a previous client who went with another option. It was perfect! We got most of the paperwork done and came back to finish the purchase today. She had the car ready with a red bow. She even showed me all the features in the car and helped me set everything up before we left. Definitely couldn't have been more thankful for Mia's hospitality and as well as everyone else who helped assist us with the purchase. This is the best MB dealership we have been to in the DMV.

I have never received a single call or message from Mercedes Benz as a follow-up to their response…read more My suggestion remains, take your business to MB of Silver Spring. I purchased a MB GLE 450E from them and couldn't be happier with my purchase or the service I received. As an aside, because of the great service I received, the vehicle I went in inquiring about wasn't even the vehicle I purchased. So, had MB of Annapolis been remotely professional, I may have been willing to consider other vehicles, but they proved not to be from management down.

My experience was great! Michelle P. was my salesperson and she was awesome. The dealership gave us…read more4hours to take the vehicle to be looked at by a mechanic eventhough it was inspected. When we returned we never felt any pressure from Michelle and she was straightfoward without having to haggle a fair price. I liked that I didn't have to return to pick up my tags they put them on there. Ask for Michelle P. if you go there.

I've bought three cars here. The cars are great! The sales people and finance people are great…read more The service department is awful. It literally takes all day to get an oil change. Minor repairs cost thousands of dollars. One honest service person suggested I go elsewhere for a repair because (a) it's cheaper and (b) the part was on back order anyway. After my service plan expired I went to Jiffy Lube. When they went to rotate the tires, they found that the Annapolis Subaru people cross threaded a lug nut. If I had gotten a flat tire, I wouldn't have been able to change the tire. Since this was a Wilderness Forester I use for overlanding, I could have been stranded in the backcountry. Plus it was expensive to repair. DON'T GET A SERVICE PLAN AND DON'T USE THE ANNAPOLIS SUBARU SERVICE DEPARTMENT.

If you want to go to a transparent dealership, Fitzgerald is the place to go. I had such an amazing…read moreexperience at this dealership--I honestly can't recommend them enough. After a terrible experience at Heritage in Bel Air where I was insulted and dealt with shady car salesmen, I was pretty on edge going into this process, but this team completely changed everything for me. MJ took care of me and ensured I had everything needed, he was very knowledgeable about the car and walked me through its features. Carley really helped solidify the deal, making everything feel fair, transparent, and straightforward. And Alex in finance made the final steps incredibly smooth--no surprises, no stress, just clear and efficient. This was hands down the easiest, most stress-free car buying experience I've ever had. The whole team was professional, honest, and actually enjoyable to work with (which says a lot when it comes to buying a car!). You can tell when you walk into a dealership the integrity of its staff and this place definitely values transparency and integrity! If you're debating where to go--skip the hassle of finding a good dealership and go here. You'll be in great hands

My experience with the service department this week did not go well. I began making calls for a 30K…read moreservice on my Miata beginning Monday around 10:00 a.m. The telephone tree seemed to be broken, because I had to punch the "2" key for service three different times before a human finally answered. I was immediately put on hold for 8.5 minutes then was disconnected. I called right back and went through the faulty telephone tree as before. This time instead of speaking to a person I was asked if I wanted a call back. I did. Two hours later, not having heard from the service department, I made another call. This again wound up with my being offered a call back. I again agreed and again received no call within a reasonable amount of time. A fourth call finally got me through to a service writer. An appointment was made for two days later at 8:15 a.m. I was told that the work would take 1.5-2.0 hours, so I elected to wait at the dealership for repairs. When I arrived for the appointment, I was told the wait would be a minimum of 3.5 hours. I called my wife to pick me up, disrupting both of our morning expectations. There's no excuse for that kind of stupidity. This service department doesn't appear to know what they're doing. When I finally retrieved the car, the bill was 150% more than what I was expecting. If I can find another Mazda dealer in the area, I doubt I'll be returning to Fitzgerald.

Jan 2025: I have purchased several MDXs from Criswell and…read moreall purchases were done professionally. YMMV. I use Criswell exclusively to service my 3 MDXs (yes, I have a fleet!) and have been pleased with the service that I have received. To give you an idea, I've been going to them since 2005 - that's 20 years! IMHO, you get what you pay for so if you want rock bottom prices go to a 3rd party repair shop. If you want OEM parts and trained mechanics, go to Criswell. And, shout out to the parts department. Helpful, knowledgeable, and patient. Aug 2025: Check-in Criswell Acura continues impress. Service is 'firing on all cylinders' so to speak. My primary point on contact is service (vs sales) and I must say they LISTEN to you and have patience, not just with me, but with other customers as well.

By far the worst dealership I have ever dealt with. I bought a brand new ZDX two years ago and…read morenever heard back from anyone asking how my car is doing. I even recommended the car to my neighbor who bought two of them. Now after two year there is a recall for the car and they tell me they have no clue and they cannot even give me a loaner vehicle why they check on the vehicle. No remorse as they do not care, even though I bought a $50,000 vehicle. I expected more from a luxury type of car dealership. Do not recommend this place at all. Go to Laurel just like they told me.

First time customer and very disappointed in the interactions I had with the staff at this…read moredealership. Mike Treas the service manager and Mark Bowling were both extremely dismissive and rude to me from start to finish. First, I'll start with the positives: 1. They serviced my car quickly just under 2 hours. On the phone I was told it would be 2-3 hours, so that's nice. 2. The lounge is very nice and clean. The location is also right across from Festival at Riva, so I walked there to get some work done at a coffee shop and grab a bite to eat. Super convenient. When I pulled up to drop off my car, there was nobody around. The service staff was all at their desks. The service center isn't well marked. I'm a new customer so I was unsure of who I go to first. Some places have a front desk you check in with or they have people outside waiting. I checked in with one service rep (Kaleb) who sent me to Mike Treas, the service manager. I asked a couple of questions but it all felt rushed. When my car was ready, I got a text. I went to see Mike, who was on the phone. I let him finish his call and went onto his office checking in about my car. He looked at me like he had no idea who I was, yet I had just seen him not even 2 hours prior. He passed me off to Mark. Since I'm a new customer, I asked Mark what the process was. I just wanted to know for future the right places to go. He immediately became dismissive and was rude to me. He told me he called me, so I should have known to see him. Nobody told me that I was being passed off from Mike to Mark. He pointed out and told me my car was behind the keys. Yes, Mark left me a voicemail, but only said "this is Mark at Koons Ford. Just calling to let you know that your car is ready for pickup. Thank You." So how was I supposed to know that I had been handed off to Mark? He didn't say he was a service rep or anything, he could've been a receptionist from the dealership calling. My interactions with both Mark and Mike were negative and make me not want to do anymore business with this service center again. I see this dealership's service dept has some bad reviews. The department could be a little more friendly and helpful, not defensive, rude, and dismissive. Mark could have spent 1 more second on his voicemail to say "so come and see me." Or Mike could have told me he would be passing me off to another service rep. Or, in the text message they could have stated "go see Mark Bowling." I don't think that's too much to ask from a service center. Just a couple of small changes in communication and I would've left a happy customer. This could also help your reviews not have as many angry customers.

DO NOT BUY OR SERVICE YOUR VEHICLES at Koon Ford! They lack integrity and are very rude. I should…read morehave read the reviews before I took the recommendation to go there. I purchased my son a truck and drove it to Annapolis. Koon was recommended to me to use for service and to purchase a flat bed cover. I made the purchase from Andrew Carpenter, who then promised that they would have it installed on today April 18th at 9am. My son, who's at the Naval Academy and has a tight schedule, arrives at 9am and was told to take the cover over to sales. When he arrives at sales, he is informed by Jordan that his sales manager John Powell said they can't install it since the car was purchased in Chicago. I asked him do they service cars that were purchase at other dealerships? I then called back to the parts department to speak with Andrew, who was busy, and spoke with Julia. Julia was extremely rude. She told me I must have misunderstood what Andrew meant by coming today at 9am. It's obvious since they can't make any money off of installing the cover no one wants to do what they promised they would. My son is riding around today with it having no clue how to install it. This will cost them more than it would have to do what they promised. THEY DESERVE NO STARS!