Called them for a water pressure issue, was quoted $2500 for a new pressure valve that I was later quoted by 2 other plumbers at $400 to replace. I was told they would do the $2500 worth of work for free if I bought a $12,000 filtration system from them. Very high pressure sales, and when I stated that I wasn't interested in a filtration I got berated for being a crappy homeowner. In my 30 years of being a homeowner This was the wildest service call.I have ever experienced. This bussiness is definitely here to sell filtration systems, and not do plumbing work. read more

absolutely fantastic experience. these guys came out quickly, resolved my problem which was the need for a new water heater. ther pricing was phenomenal. everything charged was worth the value of the final project. good job Danie! read more

OMG! Run away as fast as you can! I called Criterion to fix a leaky faucet. A couple of pictures were taken. Then I was given two bids. $650 to remove old faucet and replace with new faucet. Or $1040 to cut into a wall to install shut off valves. I reluctantly accepted $650. I even supplied the faucet, plumbers tape, trim, caulk, etc. The rusty faucet came off in 5 minutes. The new one went on 10 minutes later. That's when things got weird. Plumber started doing things like checking the PH level in our water along with checking for iron and other nonsense. My husband finally said so are we done? That's when the plumber sent us out to buy another part for the shower handle!! When we got there, Home Depot even said, "what are you doing here? The plumber should be doing this!". Felt like fools. Brought the part back to see the plumber eating lunch in his truck. A half hour later, the "owner" of the company called and said that if his man installed that part, the new price would be over $1200! We were dumbfounded! My husband sent him away but not before we had to pay $650 for a leaky faucet that still leaked. I started crying. I couldn't believe what was happening. Sorry to say, it gets worse. After the plumber left after robbing us for $650, my husband went in the basement to turn the water back on and the valve started leaking water! I called Criterion! Sorry! It's after hours! Another $310 to get another plumber out after hours and the City of Idaho Falls to shut off the water. God Bless Hole Shot Plumbing and Ray! And a big thank you to the city of Idaho Falls for being Johnny on the Spot! This company needs to be ran out of town! read more

Jesus was a very nice, pleasant and knowledgeable person. He did a very good job for us

I called Criterion about a floor drain backing up and Jason dispatched Jesus to my home. When he arrived we discussed snaking a pipe and sending a camera down the sewer main to check for potential problems. During the camera process Jesus somehow got the camera stuck and twisted back on itself, when he realizes the problem he became frustrated and started pulling on the cable with excessive force. After multiple attempts at pulling and falling over once he finally pulls hard enough to break the cable away from the camera leaving it lodged in the main. Jesus informs me that this is a problem and the camera unit is expensive, he will need to retrieve it by going through my basement floor. I tell him that won't happen and he needs to find another solution to the problem....the then tells me I'm liable. I laugh and asked how is that possible and he responds with it's in the acceptance of service. I honestly don't understand how a company can hold a customer liable for the obvious mistake of their employee. So after much discussion I'm pressed into digging up the main and luckily it's in my yard not the house. Jesus bails for church leaving Chris with a mess and problems to solve. The next day the mini excavator shows up at 10 and Chris arrives at 11 to start discussing the plan. Chris gives me an estimate of 3500-5100 for all services, I respond with that's ridiculous and again question why I'm on the hook for Jesus's screw up. Again I get the homeowner is liable. After it's all done and I get the services I actually asked for in the beginning and Chris gets the camera back I'm presented with a bill for 3700. 2200 for the mini and 1500 for the job Chris did. Throughout all this Chris did do his best to make me happy with some freebies but I refused, I just wanted them to fix the problems and go away. No amount of freebies will fix the money I'm out and now the repair to my lawn. I find it very unethical and scummy that the company wouldn't take responsibility for Jesus being the problem in all this. I hope this review helps others who might be looking at Criterion to stay away and find a more reputable company to spend your money with. read more