The service department at Critz Buick GMC was able to diagnose and solve the issue on our 2011 GMC Savana Passenger van successfully and at minimal cost! We had had multiple issues with our vehicle for months and had sought service from multiple mechanics and another GMC dealer without success. The other guys took the diagnostic report as gospel and did not use good old fashioned mechanical know how to solve the problem. Not only did the service tech at Critz Buick GMC find the issue and solve it, he insisted on making sure our family's primary means of transportation was 100% safe before we left. The best part is Critz Buick GMC saved us hundreds of dollars compared to what other mechanics wanted to charge us to "fix" our issue. Thanks Critz Buick GMC! read more

Dear Mr. Critz: You lost a customer today. I left my MB Monday with Tiffany, Sept. 24 and she let me know that the part I needed was being "overnighted" and I would get my car back the next afternoon. So I waited until 2 pm the next day and it took me 4 phone calls to find out the status of my car. The reason? EVERYBODY was at lunch from11 to 2? By 3, after 4 phone calls (Jenny to some guy to some guy's mailbox who said to call Tedra and of course, Tedra was not there) yes it took an hour I was told that the part had NOT arrived and that I could pick it up today (it's 10:30 am Wed.). The total - $720 for an ESP sensor. Are you kidding me? My car has under 25,000 miles on it and I am selling it today. I will be on every internet blog I can to further the story on this mysterious ESP light. Nope, I'll not be paying for your special coffee and your team's 3 hour lunches anymore. Oh, by the way, the way, the lunch excuse was used on me the day before - so if you have another service meeting, tell them that not everyone who lives in Savannah was born in Savannah. Either that or get a better excuse than a 3 hour lunch. Call me anytime. You can get me in under an hour and I won't even have your car. S. Manning (912) 925-5127 read more

Iggy was great, very helpful throughout the whole process. Made it very easy- thanks to Bob and Mark as well. Highly recommend doing business with Critz read more

I dropped my car off for some minor service and there was a miscommunication about the price of the parts. I was told the total would be around $300 and it turned out to be $588. I expressed my unhappiness and Critz ate the labor and charged me for the parts- $322 total. Great customer service. read more

We are so thankful to Greg and the mechanic who provided service yesterday. A tire pressure indicator light went off while we were driving from Florida to Nova Scotia. The closet Mercedes dealer was Critz. We called them at 9:30 am and they saw us at 10am. They provided excellent service, kept us informed and even washed the car! We can not say enough about Greg and the mechanic. I am only imagine how satisfied all the local customers most feel about Critz! Well done! read more

My service center experience has more to do with the product itself. The people within the service center itself are very pleasant to speak with and they seem to be knowledgeable. We have a 2014 Buick Encore, and I wouldn't touch another Buick, even if it is free. We've spent well over 8k in repairs in the last 4/5 years of ownership. On 3 occasions we've brought it in for repairs only to return within 24 hours for more repairs. The most recent repair, I was told that anther part broke due to the repairs done 24 hours before. The system couldn't handle the new working parts, so it blew a hose because the car is a 2014 with 90k in milage. With all due respect, your service center basically admitted that these cars are built with "brittle" parts that break over time. I have a 2011 Toyota with 190k in milage and it's only been in the shop one time for an 1800$ repair. I have reached out to Corporate Buick to complain about the product, and they requested that I reach out to the Customer Experience Manager, John Howell. That was a complete waste of time, he doesn't return calls and you can NEVER call and get him on the phone. BUYER BEWARE!!! I suggest you stay far away from the Buick Encore. read more

After a bad experience, Dale went out of his way to correct the situation. I am very appreciative.

I love my Mercedes. The sales staff is attentive without being pushy or annoying. Have only used service for very minor issues but couldn't be more satisfied. read more

I only gave 1 star because it is the worst it will allow. These guys do not even deserve that. I took my brand new 2019 terrain in for an oil change and these guys changed my in cabin air filter and air filter without confirming the work with me and then charged me $104 for something I did not need or want. I had told them to remove the parts, but after being there for 2 hrs with an appointment, I was late for another appointment. Being told it would be 45 minutes to remove the part, I asked for a manager. He was conveniently "on vacation", but would be back monday. Called monday. Called Tuesday. Called Wednesday. No call back. Go figure.... I have since had to dispute the charges. I will never return to any of their dealerships and I would strongly advise anybody else to avoid them as well read more

Tiffany was soooooooo helpful with the service of my Mercedes she is strait up the best!!!!!!!!!!

I wish I could give them no stars. Their staff is so rude and I absolutely dread having to go there. When I go to other BMW dealerships the staff is so attentive and wonderful. Other BMW dealerships greet me when I pull up, open my car door, the building door and even pull my chair out for me. They treat all customers like royalty! Critz treats their customers like puppy poo. When I pull in no one greats me, no one opens the door and no one asks if I've been helped, I have to stand there and try and get someone to even acknowledge my presence. At first I thought it was a race thing but then my older non-POC coworkers told me about her horror stories. Then I thought it was an age thing but then I hear people in their 20s and 30s saying Critz's staff are rude. So this brought me to the conclusion that the Critz team is just awful. Just drive the extra hour and go to BMW of Hilton Head and get actual BMW level service with a smile. read more

I took my GLK 350 in because my passenger side window wouldn't roll up. I was out of town so my parents picked up my car. No one said anything to me on the phone or them. Well they taped plastic over my window while it sat in their parking lot waiting for the part. When I get back from my business trip I see that there is sticky tape residue and my clear coat stripped off from where they had taped my car. That next working day I go by to see the service manager that basically tells me since I have clear coat bubbles and chipping on other parts of my car they are not responsible. I told him to get with his manager and let me know. A week later no call. So I call him and say hey what's going on he says oh I didn't think I was suppose to get back with you. But my manager feels the same way I do. It's your clear coat that's the problem and we are not at fault. So basically I got my car back in worse shape after paying hundreds of dollars. Truth is my car is older but this is horrible customer service. We were looking to buy a newer car but I wouldn't spend a dime at any place opened and operated by Critz after being treated this way. Being a military family the guy told me oh and we thank you for your service but disrespects you like this. It doesn't matter if there are a million bubbles. If you put tape on my car and it pulls the paint or clear coat off this damaging it further then when I have it to you. Leave tape residue. Then say nothing to us when it's time to pick it up. Then say oh it's not our fault really says more about how you really respect military families and patrons. I hope the GM calls me back like I requested. read more

Critz BMW - Car Dealers Near Me - Savannah, Georgia

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Waited over 6 months for ordered vehicle, then seems we got the run around on our thousands of dollars for deposit that we put down on it over 6 months ago. I was told it would take "a couple days" well it's been 12 days since signing for and paying for the vehicle and there still isn't even a signed check ready for me to pick up. Then there is the multiple credit hits that the dealership put through on my and my spouses credit. I signed for one credit inquiry via application. My credit was hit five times in November when the vehicle arrived to the dealership. Then there were multiple problems with the quality of the vehicle and we had to wait till December, then January to actually pick up the vehicle. I was promised the credit application was good for 60-90 days and there would NOT be another credit inquiry. The day before our scheduled delivery in January I was notified of another hard credit hit without ever consenting to the credit inquiry. Needless to say I lacked all confidence in the honesty of the dealership so I already pursued my own loan through my bank, thankfully. So I used my own bank with a far better rate and have 6 or more HARD hits on my credit for this one vehicle that I didn't even use the dealerships loan for. I am still waiting for my thousands of dollars I provided the dealership for a "deposit" in July on our custom order vehicle, that arrived with none of the correct "customizations". This has been one of the worst vehicle buying experiences of my life. read more

It is to my concern that Colby Pearce of Critz Mercedes Benz Inc. of Savannah, Georgia, provided me with the WORST customer service experience this weekend. Last week, I turned my car in to the company for Service A and an oil change. Although, not even a day after receiving my car back after being serviced, I experienced malfunctions in which I've never experienced. After a long overnight shift at my job, as I got ready to start my car, it was then when I realized my key ignition would not turn on. I was unable to start my car. This caused confusion and frustration due to the fact that my car was just serviced by Mercedes Benz of Savannah and somehow not even a day later of having it returned, I was experiencing serious malfunctioning. Due to this, I had a local towing company come and tow my car at an expense to Critz Mercedes Inc. to have it once again, serviced. As soon as Critz Mercede's opening, I begun making calls. It was brought to my attention that Colby Pearce was the only service advisor attended this weekend whom which could assist me. Due to this fact, I made several calls over the hour to raise concern and even left voicemails so we could discuss the issue and have it resolved. An employee of the company, assured me that she left my name and number on stickers upon his desk in which he could refer to when he got around to calling me back. After 5 hours of waiting, I still received no call back from Colby Pearce and experienced confrontation upon arrival with the towing company. As soon as entered the company, I found Colby at his desk with no productivity which as well raised confusion as to why I had no call back. I explained to Colby Pearce of my calling and how the car malfunction was urgent. Although, he was very much nonchalant and showed no concern. It was then when he found the need to bring to my concern that Mercedes does provide free towing servicing. But, that was after the fact that I had already paid for one myself. If he had given me a call back, I'm sure I would have known. Because of Colby Pearce, I as well have no transportation. In the area, I noticed there were multiple rentals outside but he explained to me that these were for next week's customers and was unable to provide me with service from Enterprise. I was furious. Confused again as to why I could not receive one for the meantime, I could not believe this lack of concern especially when experiencing this all after receiving my car back from the company not even a day later. It is to my hopes that this issue is resolved and nobody else should go through this with the customer service of Colby Pearce. read more

TERRIBLE CUSTOMER SERVICE & ATITUDE Took Mercedes there to have tires checked when light came on before heading back to Atlanta. Waited 2 hours for them to tell me car only need air in tire; (Pure Lies). Drove back to Atlanta, and the light came back on-took to Mercedes in Atlanta, and was told there was a nail in tire, and I am lucky to have made it back safely. Called Critz, only to get the run around & avoidance. Finally spoke with Chuck, and he had a condescending atitude of okay well your car is fixed now. Like they care that they put my life in Jeopardy with there incompentant service technicians who made me wait 2 hours at dealership to tell me that car only needed air in tires. I will never return to this dealership, and a warning to out -of- towners; dont take car there if you can help it, meaning hopefully your mercedes wont break down in the beautiful city of Savannah. I am very disappointed with this dealership because this is not Mercedes Benz standards- read more

HORRIBLE service department. Their service absolutely sucks; you know it's a bad sign when a Critz employee tells you how bad the service department is from personal experience with their own vehicle. It took me 8 months to get a running board replaced, and not ONE but TWO separate appointments to get a new head unit and have it programmed correctly, including navigation. What service technician installs a new head unit and forgets to program it on TWO SEPARATE occasions? David at Critz, that's who. After raising a humongous stink about the issue, David finally made one phone call and a gentleman named Joseph called back. He was extremely helpful and kind; was able to walk my husband through the process of fixing the problem. IN UNDER THIRTY MINUTES. Very happy with the service and time Joseph spent with us on a Saturday to fix the problem, he seems to understand the concept of customer service. If you're planning to purchase a vehicle and spend your hard earned money, drive away from this place as fast as you can (in your own vehicle, not one of theirs!) read more

So I took my car here on a Saturday for a regular 10,000 mile service and they said they'd call me when it was done on the same day, which they didn't. So I called back on Monday and they said it had been ready on Saturday but no one called me. I told them to check my tire pressure on my passenger tire, which they didn't. Two seconds after I left critz my tire pressure sensor went off, which meant they literally just turned the sensor off and didn't check the tire. I also know they didn't check the tire because when I went to pick up the car on Monday I asked them what was wrong with the tire and the guy told me "upon initial inspection, they didn't find anything wrong." So I called after I left and spoke with a service rep named Seth, told him they didn't fix my tire, and he literally PASSED ME OFF TO THE RECEPTIONIST, who then dialed me BACK TO HIS VOICEMAIL. Like what???? So I took the car to Savannah Tire where it took them less than two hours to FIND A NAIL IN MY TIRE AND FIX IT. 10/10 WOULD NOT recommend critz. read more

Steve and David are the best when it comes to getting your BMW the service and repairs it needs. I highly recommend them to all the BMW owners out there! read more

As many other reviews of BMW Critz have said customer service is non-existent. Nobody welcomes you or even acknowledges your presence inside the dealership. No smiles or hellos. Profiling customers. If you want to buy a car from them you better be in your Armani suit. Doubt that Bull Gates wears a bow tie when he buys a car. The salesman that approached me didn't even attempt to get me into the dealership and get my information or show me any numbers. I told him what I need and since X1 is on recall and they don't sell any at the moment, he didn't even check what else he can offer. Told me he has demo cars coming in the following week and will call me with the info, which he never did. Expected more from a luxury brand. Got exactly what others have said- bad customer service, profiling, absolutely no interest in my business. So I took it all to Benz in Hilton Head where they valued it and treated me as every premium, luxury brand should. read more

Bought my truck there less than a year ago. Walking up, service that you would expect; friendly, attentive salesmen who had answers to all the questions. Bought the truck I was looking for knowing they had to fix the A/C. One month after I bought the truck, 4x4 sensor, tire sensor, engine fault all hit the dashboard. I brought it in to get service and was asked to pay over $1000 even though I had still not received the title. Had to get a second temporary tag and ended up having to get a dealer tag because could not get a tag in the two months that is allotted. It was a terrible experience buying a vehicle. I never received any call backs and had to physically go to the store to get answers. Looking back, probably should have returned the vehicle for a refund and went somewhere else. Months later, A/C is not working. Do yourself a favor and buy somewhere else. My buying experience at drive time was terrible but better than here. read more

This is the worst dealership ever. Rude and unintelligent. Came in for an oil leak before a trip and they charged me over $2500 and sent me out of the car shop over a quart low on oil. They didn't even change the oil in the car. I got to the Jiffy Lube down the street and they laughed at me (and BMW Critz) because the cheapness in the lack of change and the lack of work they did to fix it, they wouldn't change my oil because it was still leaking out the rear main seal. They said if they touched it, Critz would deflect blame to them and told me to take it back immediately after I got underneath with the technician and saw for myself. I took it back and BMW told me there was no leak and it was residual oil...so they did nothing. I took it to another auto shop during my trip and they told me that I had aggressive leaks dripping down my oil pan. Again, I saw for myself for confirmation with the flashlight of the mechanic. They charged for full vehicular checks and diagnostics to clear the SES light on my X5, just to have it come on 20 miles down the road after the sensors reset. Which subsequently, they said they didn't know how to turn it off and said I should just take the car back from where I bought it. Haha what a JOKE! A company fixed it in one day for $1600 and said they found the SES code failure in 20 seconds after it spent two days in BMW Critz. So in essence, I payed $4100 for a $1600 fix. Practically, they charged me $2500 to wash and vacuum my car. This company is the worst BMW dealership my family has ever went to. We have 3 BMW's in our family, and have driven BMW's for 25 years. Don't go here, there is a Hilton Head BMW and a German Auto Shop right down the road that does service for much less and infinitely more honest. This place is untruthful and incompetent: a scam. read more

Absolutely the best service I have received at a dealership thus far. I had a great saleswoman, Mrs. Bianka, that went above and beyond. She made sure she was very detailed, took the time to meet my needs and get to know me. She answered all my questions and even followed up with checking on me after the purchase. I have been blessed all the way around with this experience and I'm completely happy. read more

On January 24, 2020, I took my 2015 in for service to diagnose the following error messages: "Service required. Do not shift gears. Visit Dealer" and "Collision Prevention Assist Plus Inoperative." As a result of these messages, the check engine light came on, which I mentioned as a part of the service to be diagnosed. I also had them fix a recent safety recall that came out pertaining to the Communication Module Software. Prior to leaving the dealership, I stated that I would like to be called prior to any work being done. I was told that I would hear something Monday possibly Tuesday the latest. Needless to say, I never received a call as to what work needed to be done, the cost or a status for pick up, so I called them. I called the service number on two separate occasions. I had to call the main telephone number for sales on January 30th in order to get some assistance. After being transferred to the service department, I was informed that my car was ready for pick up that same day. I picked my car up the following day. I paid for the diagnostic fee. I was told that the other problems were resolved as a result of updating the software errors. I drove it back home which is about 40 minutes away and the car shut down while I was stopped at a light. Luckily I was not hit during this disaster! I was able to get the car started again and made it home safely. I did not drive the car at all on Saturday. Today, I wanted to drive the car to see if it would still be an issue. I drove it 2 1/2 miles away from my home with no problem. On the way back about a 1/2 mile in, the car gives me the same error messages, more error messages pertaining to the parking break, the return of the check engine light and shuts off on a busy street. Thankfully for me, I was able to signal for the other drivers to go around me. Now, I am back at square one. My question to you Critz is, what did you diagnose and what did you fix? The explanation that you gave me was clearly a blatant lie. You may not care but I value my life. IT IS EXTREMELY DANGEROUS TO RETURN A CAR TO A PERSON THAT YOU KNOW SHUTS OFF WHILE DRIVING! I explained this to Jack Todd when I turned this vehicle in as well as the week prior when making the appointment. I also voiced my concern when I finally spoke to someone in the phone regarding pick up of my car. I again voiced the same concern in person when I picked up my car and I was assured that everything was fine and all problems had been resolved. The service technician that worked on my vehicle is Kurt Mason according to my invoice. Critz, if your staff is unable or incapable of performing services and/or repairs you should say that to the customer upfront. Now, here I am stuck looking for another dealership to properly service/repair my vehicle. You should be held liable for putting my safety at risk by intentionally returning a vehicle that wasn't not properly diagnosed or fixed. In addition to the piss poor service that I received, your customer service is lackluster at best. I have no problem paying for the proper work being done! All I asked is that it was actually done and done right! This car doesn't have 40,000 miles as of yet. This car has only been serviced here. People, save yourself the stress, time and trouble take your vehicle elsewhere before going to Critz for any problems. read more

I own a Mercedes. I was visiting a local town and my car had to be towed into Critz Mercedes for repair. I tried to call the service department several times and got no answer. I left a message but did not receive a call back. When I arrived at the dealership the service advisor that I spoke with seemed frustrated. He was quick with responses and not at all personable. I wish I had spoken to a different service advisor. It turned out that I would have to leave my car and return the next day to pick it up. I had to wait for over an hour to get a rental. In the mean time the service advisor didn't ask me if I wanted anything to drink or make me feel comfortable at all. In fact he ignored me as much as possible. The salesmen, however were nice and friendly. This particular service advisor was not any better the next day when I returned to pick up my car. Customer service goes a long way with me. I'm glad I don't have to deal with this particular service department on a regular basis. read more

I dealt remotely with Mark Arnold in BMW sales over the course of two days. He was friendly, very responsive, and NOT pushy (something all of us hate about car salesmen). He worked to accommodate a myriad of issues I raised during the car-buying experience. Once on-site, my wife and I dealt with both Gilbert and Richard, the General Manager. They too were easy going, didn't pressure you into anything, and worked to meet our every need. I would highly recommend checking out Critz BMW if you're in the market for a new or used BMW. read more

I took my escalade in for repairs. I informed the service writer that their was a diagnostic report from my on-star report. I gave the service writer my insurance policy. She told me that she had never heard of the company and I would have to contact the company to see if the parts needed were covered. This should have been done by the service writer and not the customer. I did not know what parts were needed to complete the repairs. The service department did contact the insurance company the next day and informed me that that my warranty would not cover the repairs. My vehicle was repaired to my satisfaction read more

From the time I got out of my car I was greeted immediately. As I walked in the door, I was greeted again. All the employees worked together to make sure I was assisted and the transition was smooth and fast. I got a rental until my car was complete, which was within a day, (sooner then expected, which was perfect). Car was vacuumed, cleaned, and fixed. Great and expedited customer service when picking my car up also. Exceptional customer service and wonderful experience in all. Steve Scarano was outstanding and went above and beyond with outstanding customer service. I normally don't write reviews but they deserve the credit and for people to know that this place is excellent. read more

Just stopped in re a check engine light on my way to Florida. They were able to check it & replace a faulty sensor despite having a full day...thanks guys! read more

Critz does an amazing job. I take for granted that the car is serviced quickly and correctly. That is what is supposed to happen (but it doesn't always at other places). Where Critz really shines is their attention to customer needs and concerns beyond the car. Their scheduling is quick and efficient and they really made transportation convenient so I didn't have to wait around for my car to be repaired/maintained. This is how car service SHOULD be. read more

I called to inquire about replacing two rear tires on my BMW. First of all you have to go thru about three or 4 prompts to get to service. Their automated system needs to be revamped completely. Once I got to service an admin answered the phone and said she would connect me to a service advisor. I waited for 10 minutes and no one ever picked up the phone. I called back the next day and go to an admin and told her my issue the previous day and to connect me directly to a service advisor. Another lady answered and I told her I wanted a quote to replace my rear tires. I told her I had been a previous customer and she pulled up my VIN number. She proceeded to ask me what size tires do I need. Excuse me, you have my VIN and model and don't know the tire size that goes on it? She said she would have to ask someone in parts and may have to call me back for me to give her the tire size. This was on a Monday and now it is Thursday and have yet to get a call back. It is amazing how much business this place must be losing because of their management incompetence. I am getting my tires from another tire dealership. I have used multiple BMW dealerships for service in Atlanta and their service is great. BMW should pull their dealership from Critz. read more

Critz and rep Ralph Gombert did a class A job of getting me into a new 328i. A seamless transition from the old Bimmer. Their temporary sales office is hard to find but the new one will be open shortly. I used the USAA connection for this purchase and it was effortless and well worth while. read more

I purchased my 2009 BMW X5 from Critz and thought because I purchased it from a well-known establishment that I had the best of the best. Well I have been fooled, from the time I drove off the lot with my car it has been one issue after the other. This experience has lead me to believe Critz sold me a lemon. In the last year, I have been to Critz for repairs 8 times, not to include the yearly oil change. The final couple of visits were when I realized they were taking advantage of a woman. I had been there every month, 5 months in a row. The prices of the repairs ranged from $56.11 to $831.05. The final straw was when I had just paid $417.80 picked up my car and drove it to the next block and it shut off. I ended up having it towed ($85.00) back to Critz and that's when David (Service Advisor) said that it was a water pump and that it would be $1500.00. After speaking with a manager about my disappointment, many visits and how much I had recently paid to Critz, he could give me no reassurance on anything that was discussed. Before giving another penny, I had my vehicle towed ($85.00) from Critz and with all that I had been through in that week with them, they made me pay for the diagnosis ($89.00). I am so disappointed with this company and how they appear to sell high end quality vehicles, while taking advantage of those of us who do not know any better. My car is now being serviced by a great mechanic and I have no intentions on EVER giving another hard earn dollar to Critz. I would love for Dave Critz Jr. to contact me in regards to my complaints. This has been by far my worst experience with purchasing and maintaining a car. I feel used and disappointed in this company. read more

Brought my BMW to Critz BMW to (i) have battery replaced, (ii) have headlight bulb replaced, and (iii) have a switch that had fallen through the center console reinstalled into the center console. About a week passed, and so I called them. The next day, David Mineado called with the following news: 1. New battery - $400 installed 2. New headlight bulbs - $250 installed 3. Car needed a new alternator - $800 installed 4. Car needed a new switch, which was not sold separately from the center console. Cost of new center console - $350. I refused to have any work done. Here's what happened to my car: 1. Pep Boys installed a new battery for $103. They said it was OEM without the BMW label. 2. New headlight bulbs were $53 each delivered. Installing them was quick and pretty simple. 3. Car did not need an alternator. If it did, a new aftermarket was available for about $100 delivered and an OEM Bosch was available for about $173 delivered. My opinion is that it would take me - a rather experienced mechanic - an hour and a half to install it. 4. Car did not need a new switch. Old switch, which worked fine, was reinstalled in a few minutes with a flat head screwdriver. Had it needed a new switch, it was readily available separately from an entire new center console for about $110. It is my opinion that Critz tried to sell me $1150 of services my car did not need and to grossly overcharge me on services it did need. When I spoke to the service manager, he denied trying to rip me off and incompetence. He said that his "machine" did not agree with my "machine." Interesting aside: If you google the owner, Dale Critz, Jr., you will find a number of news articles about a Presidential pardon he received from President George H.W. Bush. The Wire reports that "Because pardon applications are an expensive, complicated, and lengthy process, the profile of who can partake obviously skews towards those with resources, like Dale Critz Jr. The [Washington] Post story explains that Critz needed a pardon to take over his family's car dealership business in Georgia. Despite being convicted of a felony directly related to the line of work he wanted the pardon for (auto-loan fraud), other run-ins with the law, violations of his parole (using firearms), lying to the FBI during his interviews, and lying on his pardon application, Crtiz got approved. A big reason why was Rep. Jack Kingston, a family friend who wrote a letter and made two phone calls to the pardon office's top official." read more

THIS PLACE WILL SCAM YOU. Steer clear of this place at all costs. My husbands car was brought in for service. About two weeks after, his check engine light is on, and we find out THE SERVICES WERE NOT ALL DONE, Almost causing his motor to blow up. He brings the car back, now finding out it's gunna take a week to get the services done when we're suppose to go on vacation and drive 18 hours. My husband and I had to call for DAYS , without getting responses. We were always told " we will have your service advisor call you back he's busy." He would NEVER CALL BACK. We were promised the car would be done in a week. We called when we got back from vacation ( almost 2 weeks later) and was told by receptionist he was busy and would call me back. My husband calls two hours later and gets the same response. He drives all the way there ( an hour away) and he is told that there still waiting blah blah blah and that is still being torn apart. (Sorry he was busy and meant to call) blah blah. My husband had to drive there multiple times because he could not speak to someone and kept getting the run around. Please, do not go here unless you enjoy getting your time wasted and your services SCAMMED. read more

My customer service experience was horrible. My 2007 e350 had a the smell of fuel on the outside and inside of the car every time I filled up. Within a matter of a 3 days my car would intermittently not start. The last time it would not start I had it towed to Critz of Savannah. When the tow truck driver took it off the bed it started so my husband drove it home due to it being after hours. We then took it back to the dealership to have it repaired. (whatever it was) I took my car there on a Monday morning, was not offered a loaner. I was told that I should have booked a loaner 2 weeks in advance, as if I knew my care would stop running 2 weeks in advance. I rented a car from Enterprise. I was told by the Enterprise rep that Critz sometimes cover the cost of the rental If work was being done on a vehicle in there service department. When I contacted Seth at Critz he stated that because they were not sure if I would be actually paying out of pocket for the repair they would not reimburse me for the rental. I called the service department (Chris and Seth) several times everyday to see if it had been diagnosed. As of that Wednesday @ 4 pm no one had even looked at my car. I called MB of Hilton Head and they got my car there and diagnosed within a matter of 12 hours. And given a loaner for my convenience. They found a recall on the CAM Solenoid and a bulletin P-B-47.10/63 C in regards to the fuel leakage. All was covered under a warranty or recall. Not only did Mercedes of Hilton Head find this they did a diagnostic of my vehicle and found a few other things in need of repair that I was more than happy to take care of out of pocket. Thanks for NOTHING Critz Mercedes-Benz! read more

I bought my car here over a year ago, great service, and the sales people were amazing. Have had my car serviced in Atlanta but just recently went to Critz when I was at home visiting.....well it was the worst service experience I have ever had with any BMW service department. Appointment was at 1130...I got there early around 1115. I left for a few hours, texted the number they gave me to get an estimated time with no response. I came back expecting my routine services to be done....nope, I was told 20 more min...so not too much longer...an hour and half goes by...still not ready...finally 30 more minutes and it's ready....i get the keys to my car and there is black grease all on the floor mats and the lower part of my door, etc. I get out and tell the gentleman and he seems very annoyed but cleans it and then tries to blame the grease was from me since it seems to have set in....well clearly it has set in because they have had my car for 5 hours now....i also do not wear greasy black boots for work not to mention my carpet was recently shampooed. I will NEVER come here again. One more thing to add...they said I needed 2 back tires....my dad (who works on cars and airplanes) just checked them and they are completely fine. GET IT TOGETHER CRITZ.....extremely disappointed. read more

Went in to get an oil filter for my wives Mercedes. Stood at the parts window while the guy was around the corner talking to a mechanic about not giving him some other parts until he needed them, while that was going on another woman just passed by the window and sat down, figured she had something she was going to get and than help me, finally after 5 minutes of that I asked does anyone work here or what, and that got their attention. I told them what I needed, only model of this car with only one engine option and still somehow sold me the wrong filter, I am the one who is out since I live in the Atlanta area. I also asked if the had any touch up paints in stock, answer was yes, but they needed my VIN number to be able to get me one, even though I told them the exact paint color, shouldnt need a VIN to get a touch up paint when I know the color of my car. If this is the way rest of the dealership runs I dont think I would buy here, maybe go here to do look at the different models before traveling to another location to be better taken care of, certainly not the experience you seek when you go into a premium brand dealership, and not what I have experienced at any other MB dealer. read more

I am happy with the fact that I was able to use a loaner car while my car was being repaired. I am not satisfied with the answer I was given when my $70,000 car had a balancing shaft wear out with under 80,000 miles. Drove it until 109,000 miles because of cost of repair. MB said it was up to the dealer for help on the problem ( this being a well documented problem with Mercedes engines). Even though I baught my last mercedes there and have all my repair work done there they said I didn't get my oil changed or tired rotated there so I wasn't going to receive customer support but I would be given a $2000 discount if I purchased a new E series car. Repair cost was $5972 dollars. Are you kidding me! Buy a new $70,000 car that didn't get 100,000 miles before a major engine repaire. I guess they sell so well they are not worried about quality and reliability costing them a future custome. I was looking at buying a new one next year but not now. My mother was looking at buying one this year but now now. That's two lost sells! AND I am spreding the word as fast as I can read more