Norma is absolutely awesome. She listened to all of our concerns and addressed each one…read morethoughtfully. She knows her stuff and can explain situations to people very well. Mortgage lending can be painfully confusing with all of the programs, qualifications, and various factors involved, but Norma made everything easy to understand. The most important thing for us is that Norma was HONEST! She didn't mess around with pipe dream promises, but told us exactly where we stand. She is all about ethics and not putting buyers in a precarious position come closing time. I thank Norma for her time, patience, and willingness to work with me and I absolutely recommend her if you are looking for a spectacular lender.

This review is looong overdue but nonetheless it's here. I used Norma @ 2017 on a time sensitive…read morehome refinance. She and her assistant helped me thoroughly, meticulously, and swiftly in time for the court ordered last day to get my home refinanced. My situation is pretty complicated. I was so stressed juggling work, kids and family court issues and Norma helped ease the transition. She is also quick to respond with any emails/ inquiries even after the refi. You wont be left hanging. Thanks Norma!

Justin was very nice and helpful. He answered all of our questions and made the experience very…read morecomfortable.

I was recently inspired to find a new bank, (if you know what I mean.) So I went directly across…read morethe street and found much of the same. With fewer and fewer options within the retail banking market, I realized there are not as many big names there once was. Then it dawned on me, my wife does her banking at Patelco. Personal finance can be broken down in one sentence. "Poor people spend their money and save what's left and Rich people save their money and spend what's left." They Staff at Patelco Understand That It Is My Deposits That Facilitate Their Revenue Stream. The level of professionalism the staff conducted themselves with was as refreshing as the complimentary cup of coffee. My hope is that this message get the attention of some other folks that manage businesses, and that they are encouraged to STEP UP THIER GAME, and not just engage in a competition of less for more when it comes to their competitors. I have a feeling that this will be a long and prosperous relationship. As of now, Patelco in Livermore has my endorsement.

Look no further, Adam is your guy! From a first-time home buyer perspective, it's hard to decide on…read morea loan officer/broker because you don't really know what to expect. But Adam exceeded our expectations and has been a tremendous help for us. We were introduced through referral via our agent and we are so grateful for the opportunity to cross paths with him. He is an EXCEPTIONAL loan officer/broker and we couldn't be happier with his service. We had a lot of questions regarding the process and were searching at a time where rates were extremely challenging, but Adam helped us find an incredible low rate, which made purchasing a home possible. We shopped around, and trust us, you cannot beat his rates! He is straight forward, honest, demystified all things mortgage/lending, and was razor sharp the whole time. With his support, we closed fast, smoothly, efficiently and he made sure it was painless. We had a planned week trip during our closing period, and he made sure we had everything in place and communicated well so that we didn't have to worry. He puts his clients first and is responsive. Something we did not realize while purchasing our home was how an optimized portal makes a difference in the process. Adam's portal was easy to navigate and user friendly compared to other platforms. He's always one step ahead, which gave us a competitive edge to secure a home. We will be using him again when we refinance and have full confidence recommending him to everyone we know. Can't recommend Adam enough!

I wish we could give 10 stars. Our experience was off the charts. Extremely professional but also…read moresuper friendly, knowledgeable, efficient and incredibly responsive. We highly recommend Adam and his team and will be back ourselves, we were truly impressed!

Chris is an extremely detail-oriented and professional. He carefully reviews every document you…read moreprovide to ensure it fully meets the requirements before submitting it to the underwriter. Because of his thoroughness, the underwriting process moves very efficiently, with little to no additional documentation requested. He explains each step of the loan process clearly and patiently, making sure you understand what is needed and why. His communication is transparent and organized, which makes the entire experience much less stressful. Thanks to his careful preparation and proactive approach, my loan was approved very quickly and smoothly. I truly appreciate his professionalism, efficiency, and dedication. I would highly recommend Chris to anyone looking for a knowledgeable and reliable loan officer.

We are closing on a house this week and had to share our fantastic experience working with Chris!…read moreFrom start to finish, he made the entire process feel easy and seamless. Chris was always responsive, communicative, and proactive about keeping us informed at every step. He answered all of our questions quickly and clearly, which gave us so much peace of mind during what can be a stressful process. Beyond that, he's just a genuinely personable and kind person, just an absolute pleasure to work with. We're so grateful for his expertise and support, and wouldn't hesitate to recommend him to anyone looking for a smooth, efficient home loan experience!

Approved me twice took money for appraisal needed more info provided in end after almost 3 months…read moreafter approval letter declined me said could proof residency poor communication took almost 3 days every time for an update of they need more info done provided multiple times

I am not sure who they outsource the notary but my friend got rescheduled on SEVERAL times for…read moreCoast to Coast Signing. Literally had to get rescheduled about four times so far. It went from Thursdays afternoon, to night, to Friday afternoon, to Friday night, and NOW it is tomorrow? Come on that is just horrible. Wasted an entire day just waiting for this person and I do not even know if they're gonna be able to follow through with their appointment. This has definitely been a horrible time and I would not want to deal with this company at all. It should have been an easy signing but to get delayed more than two days at the last minute is ridiculous.

Working with Rick and his team is worthy of 10 stars. My husband and I have worked with Rick…read moreseveral times and the personal service is exactly why I choose to work with Rick and his team. Rick takes the time to understand our goals and at the end of the day he educates us with the best options leading us in the right direction. Their customer service is impeccable. They worked with my procrastination like true professionals :) keep me on track and guiding me through the process. The software was professional, informative, convenient and simple to work with. It was nice to work with software that delivered. If you are looking for a honest trustworthy company work with Rick and his team at OPES Advisors they will provide the experience you deserve!

This is the third house we have purchased with Rick and we have nothing but good things to say in…read moreregards to him and his staff. Professional as always and very accommodating, when it came down to the wire they pulled no stops to assure that our close date happened in a timely matter. I highly recommend them and wouldn't dream of using anyone else. Thanks Rick!

This was our second loan with Karen, and each experience has been amazing. Karen is always…read moreavailable to discuss requirements and progress. Karen delivered results when no one else could. Being in real estate for 15 years, dealing with Karen and her team have by far been the best. Thank you Karen (and Kayla).

Karen and her team are amazing! From start to finish our home loan was a piece of cake. She's a go…read moregetter and knows how to get the job done correctly and quickly! I highly recommend Karen!

This bank & this branch specifically is fantastic. I only wish I could give 10 stars instead of…read moreonly 5. The level of customer service I received from both Gary and Gina at this branch was of a caliber I would only anticipate being able to access with extraordinary dollar volumes. They offered me the kind of personal care, attention and genuine concrete help that even the most prestigious banking client would be happy to pay for. Both Gary and Gina went above and beyond to make sure I was able to close on an out of state property in a timely fashion. Due to errors on my end, the funds were not scheduled to be available until a week after the scheduled close. But thanks to the pro-active follow-up of both Gary & Gina in manually coordinating efforts with their back office and the institution from where the funds were coming from, the funds were released so that I was able to close timely. I am truly grateful for their excellent service. I HIGHLY recommend this bank and this branch!

I made the mistake of trusting Fremont Bank for personal savings. Several staff told me I qualified…read morefor a promotional interest rate and then strung me along for weeks as I opened and funded an account. A week later a banker informed me she had finally applied the interest rate, but the following week, still no rate and I was left calling in again to get information. The banker finally called and informed me I never qualified for the promotional rate. No apology, no we made a mistake, just go bank somewhere else. A follow-up complaint to a manager produced no result. This combination of sloppy work and miserable customer service has caused me mainly great frustration, but for others it could be financially costly.

Worst experience ever. After over 3 months and no refi we finally went with another company. They…read more had us closed and funded within 30 days. Not sure what happened here. We'd dealt with this company in the past and had a great experience.

Very friendly and helpful. Start to finish process was a breeze and anything not understood was…read moreexplained to us no problem at all. We felt very comfortable and just them take the rien and got exactly what we needed loan interest rate and most importantly our monthly debt payment lowred!