Had a great experience here! Everyone was very kind and friendly. Dr Chen, as well as the hygienist, explained everything thoroughly to me. I felt very comfortable at this dentist and will definitely be coming back! read more

I had a really great experience here. The dentist is super friendly, precise, thorough and made everything feel easy and comfortable. The front office staff is just as great, everyone is so welcoming and pleasant to deal with. It honestly makes such a difference. Definitely recommend! read more

This dental office has a friendly professional staff that makes you feel comfortable.

Awesome service! Very nice staff and they don't suck your insurance like other Dentists in Irvine. This is my first time coming here but very impressed with their service. read more

Positive experience with staff, patience with doctor reviewing my complex teeth/dental plan, prompt communication.

Friendly staff that knows their stuff!! We are new patients who recently relocated. The Dr took his time, didn't cut corners and did a great job. We have found out new dentist! read more

I had a cosmetic dental emergency. A chipped front tooth lost its bonded veneer, and I had an important business meeting the next day. I called Crossroads Dental, and explained my problem. They squeezed me into the schedule. From the front desk to the dental assistant, the staff was very friendly and helpful. Melanie set me up with Dr. James who was delightful, attentive, and masterful at his craft. When he completed the procedure and handed me the mirror I was so pleased all I could say was "thank you and congratulations, you're my new dentist!" Mega thanks to the entire team at Crossroads Dental for helping me out today! read more

2 main things I look for in dental care - quality work - no hidden fees CLINICAL TEAM - 5 stars The dental assistants are knowledgeable, professional, and do a great job explaining what's happening throughout the procedure, which I really appreciate. Dr. Chen is kind, patient, and does great work. The crown I received fits well, and I'm very happy with the quality of the treatment itself. FRONT OFFICE... After my first visit, I was provided with a treatment estimate for a crown replacement. When I came in for the procedure, I was handed paperwork to sign with a payment amount that was almost double what I had been expecting based on the estimate. When I asked about the additional fee that wasn't included in the original estimate, the front office staff immediately began justifying an upgrade and why it was important-- rather than addressing why it hadn't been disclosed beforehand. One argument for the upgrade was that "tooth #14 was in my smile line" ... *(teeth #6-11 are considered The Smile Line, but I was too taken aback to interrupt her sales pitch to point that out...)* To be clear, the upgraded crown was priced reasonably and I prefer porcelain over PFM anyways, so it would have been no problem had it been presented transparently from the beginning. My estimate did say "porcelain crown", so I assumed it was already covered in the cost which is why I didn't ask about the typical upgrade initially. My issue isn't the cost itself; it's the lack of transparency and owning up to it if it was an honest mistake. At that point, I had already taken time off work and was ready for the procedure, so I felt pressured to move forward. Again, the dental work was great, but the experience left me feeling more like I was dealing with a salesperson than a healthcare provider. Hidden fees leave a bad taste in my mouth. Even though I'm happy with the crown, I'm not a fan of going to places where now I have to second guess the information I'm given. read more

I had a dental bridge procedure done here about two years ago. At the time, I asked about getting a dental implant. The doctor advised that a bridge would be a better option for my situation, and I trusted his recommendation. The total cost of the bridge was around $7,000, with about $2,000 paid out of pocket after Delta PPO. Looking back, the implant option would have been roughly the same cost, and I now wish I had gone that route. I don't want to question the doctor's integrity, but since he does not perform implants himself, I can't help but wonder if that influenced the recommendation. With an implant, any issues would have been limited to a single tooth. With a bridge, however, the two healthy teeth next to the problem tooth had to be shaved down, and those teeth have now been affected as well. To his credit, the doctor was attentive after the procedure and had me come back 3-4 times to make minor adjustments, clearly wanting to ensure the bridge was done correctly. Unfortunately, despite those follow-ups, my teeth never felt 100% right. Even two years later, I still experience sensitivity to hot and cold and discomfort with pressure in that area. The office itself is very nice, and the staff is friendly and professional. That said, the outcome of the procedure wasn't as ideal as I had hoped. I also noticed that part of their high Yelp rating may come from the small push at reception to leave a review on the spot in exchange for a gift. If there was an option for 3.5 start, I'd do that but I just can't justify 4 stars given the fact the outcome isn't close to ideal. read more

Did great job and very nice. Would recommend to other people. Helped me out and gave great advice

I've been going to Crossroads Dental for several years, and it's always been a positive experience. Everyone is friendly and professional, and their relatively new office is in a convenient location as well. read more

It was my first time here, and I had a great experience from start to finish. The staff was super friendly, welcoming, and made me feel comfortable right away. I came in for a cleaning, a filling, and a crown replacement, and everything went smoothly. The dentist was amazing very professional, gentle, and took the time to explain each step, which I really appreciated. The assistant was kind and attentive, and the whole team made the visit feel easy and stress-free. The office was clean, modern, and well organized. Overall, this was one of the best dental visits I've had, and I would definitely recommend this office to anyone looking for dental care. read more

The place looks clean and weird to say but cozy too! They have water, coffee, and tea by the waiting area if you wanted to grab a drink while waiting. However, I never had to wait long for any of my appointments. Just check in and a few minutes later, they would call me in. All the staffs are friendly. Especially one of the x ray tech/ dental assistant who is always saying you're doing a great job, I'm moving as fast as I can, we're almost done here, and how are you feeling, etc. Really appreciated that, especially when I am extremely nervous at all dental appointments. I had another dental assistant who checked over and over again if my filling fitted right to my liking. Really appreciated the care in that too. I also had one of the front desk people who made sure multiple times that I had no more questions left unanswered and kept asking if I needed another talk with the doctor if I'm unsure about something. I loved that! And lastly, I went here multiple times, and had 2 different doctors who worked on my teeth. Both doctors gave really gentle numbing shots- I know, that's so basic, but I've been to so many dentists. Some give extremely painful numbing shots and some who don't even offer any numbing shots at all! read more

Crossroads Dental - Irvine - Front desk - Cosmetic Dentists Near Me - Irvine, California

I had a great experience at this dental office. The office was very clean, and the staff made me feel comfortable from the moment I walked in. They thoroughly explained everything before my procedure, which helped put me at ease. The doctor and staff were all very kind, professional, and caring. I truly appreciated the excellent service and attention to detail. I will definitely be coming here for all my future dental care and highly recommend this office to others! read more

I really wish I could give this place a better rating because the doctor is wonderful, and the front desk staff are friendly. However, as a user experience designer, I can offer a professional assessment that their dental hygienist is a major churn point for patients. I've been battling an autoimmune disease that causes vitamin deficiencies, which can sometimes lead to swollen gums. The hygienist was condescending and treated me like a child, as if I didn't know how to brush or floss properly. For the record, I brush three times a day, floss daily, and have never missed a dental cleaning twice a year. He was also overly pushy about injecting antibiotics that weren't covered by my insurance, too. I didn't want to argue, but just wanted to get my cleaning done and get back to work. Beyond his unbearable attitude, the cleaning procedure was unnecessarily painful. In hindsight, I should have walked out mid-visit. I'm sharing this to help others avoid a similar experience. I don't want an apology. Instead, I strongly urge the practice to take disciplinary action against this hygienist. And if you were wondering why you're not getting enough patients, now you know why. read more

Professional and education-forward staff. Dr. Chen has great bedside manner. Convenient location and overall a positive experience!

I was called 5 minutes from the location to inform me that they do not accept Aetna PPO. Drove across Irvine for nothing.

So far I had 2 visits here. The first was a dental cleaning and the second was for a filling. Both experience was amazing, clean office with friendly and professional staff. read more

My first appointment with crossroads dental and I am so far very pleased. Both the examination and my teeth cleaning was thorough and obviously done with care, which is what I was looking for while searching for a new dental office. Dr. Chen was so kind and informative when I had questions about a filling he wanted to replace. Explained to me and showed me why he thought it was needed, and I'm so glad I did, I felt the difference instantly. I've already been back a second time because I've decided to do Invisalign, and it was again a great experience from the entire staff at the front desk to the dental assistants. And they recognized me when I returned which was nice and not expected since I was so new. read more

Everyone was nice! Not a fan of going to the dentist though ..... Located on 3rd floor across from hoag read more

I had a great experience with my dental appointment! The assistants were all very nice and accommodating! The dentists were all very thorough but gentle and explained everything so well. Definitely recommend! read more

I got the special treatment today! Dr. Cho did my cleaning. Impeccable attention to detail and not rushed. Very thorough. The bonus is that you get a free whitening session. read more

Just got my cavity fixed Ernie and Andrew were super chill and made the process very easy thanks!

Great experience overall, very thorough job with exam, diagnostics and cleaning my teeth

Wish I would of had a better experience like most but unfortunately I didn't. I was scheduled an appointment for 4pm for cleaning and exam. I walked in at 4:05. They told me to take a seat and I asked the receptionist if they needed me to get started on anything. She said no. So time goes by and I go back up to the front desk to ask if they need me to sign anything and then they tell me I can't be seen because it's 4:12 and it's too late. So I'm like confused because they scheduled me specifically at 4pm. Then the reception is trying to tell me because they close at 5pm so I said why would they schedule me this late if they won't take any customers close to closing. Then she lets me know only an exam can be done but no cleaning. So at this point I'm annoyed because I took time off work to come only to be told I need to take another day off to come in. Instead I told them to just cancel my appointment. I will be going elsewhere. A waste of time. They need better communication. They even had me sign a waiver stating their policy for no shows and they only have a 15 minute grace period during the patient registration. So unprofessional. read more

My first visit was great! Folks at the front desk were nice and extremely welcoming. Checked in and was immediately taken back for a check-up and cleaning. Dr. Chen is very knowledgeable and provided me with a very thorough consultation since I was a new patient. Highly recommend! read more

Crossroads dental is great! Mr Nihad is very detail oriented . They did a laser treatment which really made a difference and they spent alot of time with me. I was very happy with the result . read more

I had a terrific experience getting my teeth cleaned here. The staff is very knowledgeable and educated me on better ways to take care of my teeth and gums. I highly recommend this place! read more

This is my go-to dental office in Irvine since 2022. I've been happy with how kind and attentive the staff has been. They've taken care of my teeth and gums for longevity that's personalized to me and not just for short term. I don't dread going to the dentist (too much haha). They haven't been pushy and are respectful. And the hygienists give helpful tips. read more

Amazing! From the second I walked in everyone was beyond friendly at the front office as well as the doctor and all the employees! I found them here on Yelp and definitely see why they are rated 5 stars!! Everyone was nice and had a great attitude and very helpful! I will be back soon!! Will make this dentist my main location and stop going to the one I used to go to. read more

I love Crossroads Dental! Everyone is super friendly and welcoming. Dr. Chen is super informative and helpful when speaking with his clients. Highly recommend Crossroads Dental for anyone looking for a dentist. read more

Dr. James was extremely gentle and did an amazing job on my cleaning today. Will be coming back in 6 months and referring my wife to come here. read more

I'm from Sonoma County and I've had the same dentist my entire life. Once he retired, he gave his practice to a new doctor, whom I saw for 3 years, and who was also amazing. I moved down to Orange County and I've been looking for a dental office that could compete with my old one. I'm picky about dentists because my teeth are super important and I'm pretty nervous about dentists in general. I came across this office on Google and thank god I did. 20/10. The staff, assistants, and dentists are so kind and I felt very comfortable having my teeth cleaned here! I had Dr. Chen do my exam and he was amazing. I paid out of pocket because my insurance is an HMO and not accepted a lot of places, but it was very affordable and entirely worth it. Will 1000% be coming back. read more

Extremely friendly and informative staff. Made me feel very comfortable. I would definitely recommend.

Amazing experience this morning at a crossroads dental for my xray and cleaning services. The office staff were all welcoming and gave excellent t customer service from first call and at my appointment this morning. Andrew, (the dental assistant) Nihad (the dental hygienist) and Dr. Chen were all extremely kind and welcoming. They all were very focused on making sure I was comfortable and not in any pain through out the whole process, which was really appreciated. I have not always had the greatest experience with dental offices, but an happy to say that I have finally found an office and dentist I plan on sticking with! read more

The staff and providers provide thorough and timely care! Nihad's customized treatment and everyone's accommodating attitude at the office, from front to back office, is truly amazing! read more

This place is top notch and the staff is fantastic. They've taken care of everything I need and then some. Highly recommend!

Great staff and so quick. Easy to reschedule apts and very efficient!! Highly recommend!

Great experience and every visit is so welcoming! I've never had to wait long when arriving and they're very assuring throughout my past appointments. read more

Had a great experience here a few months back! I was helped by Ernie and Dr. Chen, who were both super friendly and thorough. This office seems to be really efficient and responsive which is great! It was really easy for me to find an appointment time too, which I love. The only thing I had an issue with was that I started coming here based off of my sister's referral/recommendation and I guess she was supposed to get a visa gift card for her referral, which never arrived. Besides that, it was a great experience! Update: Crossroads dental saw my review and sent the gift card to my sister right away! Changed my review from 4 to 5 stars :) read more