I honestly do not know if I have ever had a better customer experience in my 63 years…read more I worked in the hospitality industry for many years, and I have always believed in treating people with dignity and respect, no matter what side of the desk you are on or what industry you are in. That is exactly what I experienced with The RV Smith. My situation started with several calls around town, trying to find someone who could help me in a pinch and replace the A/C unit on my Jayco Jay Feather, which I just so happened to destroy while going through a do-it-yourself car wash. Long story short, I was distracted and went to the closer car wash instead of the one I normally use to wash my camper. Yada yada yada... I'm a dumbass. As soon as I got home, I started researching businesses that might be able to get the repair done quickly. Since it was a Sunday, I knew all I could really do was research my options and start making calls Monday morning. In all fairness, I knew it was a stretch to find someone who could turn it around right away. Most of the places I called chuckled when I explained the timeline I was hoping for. Several were booked for the rest of the summer and said they could not help me until I was ready to winterize the unit. When I called The RV Smith, Clint answered the phone. From the very beginning, I was met with professionalism, kindness, and genuine concern -- without judgment. Clint asked specific questions about the unit so he could understand my options. Instead of simply telling me they were booked out, he asked if I could swing by so they could get eyes on it and make sure the damage was not worse than I thought. The next morning, I was there before they opened at 8:00 a.m. Clint was already outside helping another customer, then directed me where to park so someone could take a look at it. It was not even 8:00 yet, and another gentleman told me to talk with Clint because he would help me find the best A/C unit for the size of my camper. Clint greeted me, looked things over, and said it appeared to be pretty straightforward. He gave me several options, including units similar to what I had before and a few newer models that were more efficient and much quieter for only a few hundred dollars more. After doing my own research, I had already made up my mind on what I thought I wanted, and it just so happened to be the same unit Clint recommended. He told me I could either leave the camper there until they fixed it, or I could take it camping that weekend and drop it off the following Monday. Since we already had plans, we decided to camp and make do with a portable A/C unit for the weekend. I dropped the camper off the next Monday, and two days later I received a call that it was ready to pick up. What I did not mention is that I also asked if they could provide an estimate for some body damage caused by Big O Tires when they replaced my old tires, and also check why the water heater was not working. They took care of all of that as well and documented everything clearly. I would recommend The RV Smith to anyone with RV issues. If you want to see what real customer service looks like, look no further. I could not recommend them enough.

Excellent experience! Great service from the quote to the completed work. Work was completed 2…read moredays before promised date- completely unheard of in the RV repair industry. They upgraded my suspension- Colton provided recommendations that improved the upgrade. I will definitely take my RV back there for service!

Fantastic customer service. I had a part break in my Motor coach and made multiple calls and visits…read moreto different RV dealers and Repair centers with little luck with their personnel even knowing what my part was. The one who could find it in a catalog said it would take 4-5 days to get it. I drove down to Transwest and not only did the service representative immediately know what my part was but they had it in stock. On top of that she gave me a nice discount since I had to drive so far. I'd give them 10 stars if I could.

I took my truck in for the following . Water Leak into cab they said they fixed a month earlier and…read moreit still leaked. This time they broke the windshield trying to reseal the window gasket and had to replace the windshield and they left glass shattered in the cab. They didn't bother to vacuum up the glass . I spent an hour at the car wash vacuuming up glass chunks and shards of glass. Next truck was barely starting . They checked and said batteries were good. Next day truck wouldn't start. 2 Hours on a roadside call to get a jumpstart . Now at a different center replacing the bad batteries. Also the windshield wiper blades were bad. They charged me for new ones and when I got in the truck they were still the old ones they hadn't replaced. Then the ac Freon leak. They replaced the o rings and it was still leaking and the tech said it is not leaking much now. But he signed off on work even though he knew it was still leaking . I am At another repair center and it is the line to the compressor that is leaking. They didn't get a thing right on this repair. And they charged a lot of money on extremely substandard work and when confronted them I never got so much as an apology from them. They told me well we get a thousand trucks a month in here. They just don't care whatsoever in my Opinion. I only give a one star because there is no zero star

Made an appointment several days ahead. He arrived early!!!…read moreHe was able to diagnose our problem (a simple blown fuse) in less than an hour when two other techs had been unable to figure it out. We have a 41ft Class A motorhome. I would highly recommended him!!!

I've purchased several RVs over the years. Most were positive experiences. My experience with Pikes…read morePeak was not. Pre-purchase pricing negotiations didn't go well for me. They held their ground and knew that they had the upper hand since they had the model I was looking for, and I could not find one locally. I get that. I'm from MN and they are in CO. Buying sight unseen was difficult and stressful. I asked for a walk around video and never got one, only pictures. I wanted to have the truck camper delivered since we had an elderly dog that could not make the trip. Delivery was expensive. We agreed on a price and somehow that price went up during final invoice time. I was told the camper would be delivered on Wednesday March 11. I got a call Tuesday March 10 and was told the camper was going to arrive "early afternoon that day". I took the afternoon off work to be home when it arrived. Later that morning I was given an updated ETA of 7:30PM. Shortly after 9PM, no camper and no word from them so I reached out. I was told that the driver was "in northern Iowa and would be there in 45 minutes". I waited 1 hour and nothing, so I called again. I was told that they were a half hour away, another lie. It was almost 11PM when they finally arrived. I took delivery of a $40K camper at 11PM at night in the dark of Winter. I paid a premium price for the deliver "service".... After the next morning inspection, all looked good. I did notice that one of the dust caps was missing on one of the four electric jacks. Not a big deal, but I'm an engineer and the manufacturer of the electric jacks supplies them with dust caps for a reason. So, I went on the manufacturers web site to order a replacement. The price of one of the little dust caps was $25 including shipping. I thought before I ordered one, I will ask Pikes Peak if they have a spare. I reached out to them about the single missing cap and was told "all of our Adventurer campers on site don't have any caps, but I do have a spare set that I can send you". I thought that was an odd thing to say. So, I checked the pictures on their web site of other Adventurer campers on the lot and, sure enough, all the pictures showed the dust caps in place on the jacks. That was just weird. Two weeks later, no dust caps arrived so I reached out and was told that they were sent standard mail. No tracking and never arrived. That was weird, too. I was told that they would send another set. I'm not going to hold my breath for those to arrive.... All in all, there were a few other odd stories I could add but you get the picture. I cannot recommend this dealership and won't be going back to them in the future.

Out of state new customer!…read more Everyone here was great! They did not SELL me, they INFORMED about options and EDUCATED a new buyer with numerous texts, calls and follow up. I bought a new NOBO 20.3 and could not be happier with the experience. From sales, to tech, to the front counter, the entire staff was accommodating and respectful of my time. I highly recommend Pikes Peak RV over any dealer that wants to sell you something off their lot. IT WAS WORTH BUYING OUT OF STATE AND DELIVERING TO OUR DRIVEWAY.

Ron is a true RV guy. Within 48 hours he had the new axles ordered, I picked them up to save some…read moretime, and Ron and his assistant Jason, had them installed. My TT was on the verge of axle failure. Ron figured it out. Ron and his wife run an outstanding business. His knowledge of RVs is top notch. If you ate in the Colo Sprgs or Pueblo area and need RV help, call Ron. You won't be sorry!

Ron was amazing and was able to take care of everything we needed. Service and value were…read moreexcellent. Would go back to them for any issue on our RV. Thank you!!

Ric did a great job...got a new truck and had to get my anti sway system redone. He got the new…read morehitch and installed the anti sway system in record time. Great job...great price...he's the go to business for any RV repair.

Also, my travel trailer looked like it had been raided by the authorities after Eric was done…read more"fixing" it.

The staff was very friendly and knowledgeable. I needed a new axle for my boat trailer, and Josh…read moreexplained the ordering and installation process in clear, concise terms. I drove away with my new axle in less than half the time that the shops in Pueblo had quoted. This was my first experience with the Hickman Team, but I will be returning for any future trailering needs. These guys were awesome! Glenn F

Very helpful people. Just needed a dust cap. Even installed for me. Wasn't expecting them to…read moreinstall cap.

I am not a dealer, just end customer. Ordered several parts for my car. Was pleasantly surprised by…read morethe level of professionalism. Very quick shipping, friendly interactions and the most important - willingness to resolve issues. Definitely 5 stars. Boris G.

My wife's car needed a brake light assembly (which had been broken in parking lot recently- not her…read morefault BTW) With the cost of new parts, I thought I'd make a few calls and see if I could get a salvage part from another car. I called several "recyclers" and was quoted prices and given advice, but after giving the gal on the phone at American the specific year, model, make and the fact that this assembly was mounted on the quarter panel I was told that yes, they did have one and was quoted a price about 30% less than a new one. Excitedly I made the trip out (about 20 miles) to the outskirts of town and went into the office and repeated what it was I needed and that I'd called the day before and was told they had exactly what I needed. The gal did her computer thing and said, why yes, they did have it but that it wasn't exactly the same, probably wouldn't be an exact match and that it was from a vehicle one model year different than mine. I agreed to go and look at it and was taken out in the back of the large salvage yard and shown the part. It wasn't a match at all and my effort, gas and time was completely wasted. I'm not sure why a business would do this. I guess some folks would put a mismatched part on their car, but I think this is the worst kind of business practice (bait and switch?) and frankly discourages people from patronizing places like this. This kind of thing does get around, but maybe it doesn't matter to American Auto Recyclers. I recommend you avoid this place at all costs. You'll be much better off.