Alexandra did an amazing job and was very helpful and was able to translate for me so it was better…read morefor me to understand

Akiyah was a great help and helped me sign up for the ceramic duck. she was very through in her…read moreinstructions and did a good job at getting me in and out of the line!

I've been coming here regularly since my wife's car was brand new and have left a couple of strong…read morereviews over the past few months because this place usually delivers. That's why I'm still giving 5 stars--this is about consistency and making it right. I came in around 3:15 PM today and it was busy, but the team was moving things efficiently at first. Shortly after, an attendant let me know there were equipment issues and about a 30-minute delay. Totally understandable--things happen. After about 30-35 minutes, they started moving cars again and explained they'd be doing hand washes instead of running through the system. I want to give credit--the team stayed professional, communicated well, and worked hard to keep things going. That said, for a $45 wash, the final result didn't match the usual standard I've experienced here. The photos show it best--wheels still had buildup, interior areas needed more attention, and I didn't receive the Armor All treatment that's typically included. I'm not upset--just being real. I know what this place is capable of, and that's why I keep coming back. Today just didn't hit that mark. If someone from the team could reach out so I can bring the car back in for a proper finish, I'd really appreciate it. Still a loyal customer--just looking to get this one brought up to the level I know you deliver. I will also send a note to the business through Yelp or social media to follow up. -- James Stinnett

People! Don't ignore the bad reviews! I did and guess what?! I wasted money on a below mediocre…read moreinterior cleaning job. I only needed the inside of my car cleaned and they gave me an "off the top of their head" price- $30. I thought ok fine, I have my toddlers with me and didn't feel like driving to a self vacuum place. Well, this is the last time I EVER go there again! I had been there once before but got a more expensive package with steam cleaning on the inside so of course they did a good job because that cleaner was on it and I paid more. The problem is they have some inconsistent lazy workers that barely wipe down your car. So you pay but they don't do their job! It's the luck of the draw if you get someone good that day. I should have known better. The guy taking payment was rude and arrogant, and as I was driving away that's when I noticed so much dust on the dashboard, and many uncleaned areas inside. The only reason I didn't turn around was because I had my toddlers with me! And I'm mad I gave them a tip!! See my pictures- they didn't wipe down anything inside, didn't lift the mats, didn't clean the mats, literally the only thing I felt they did was vacuum....$30 FOR A VACUUM?!?!!!! Do yourself a favor and AVOID this place! Buy a good handheld vacuum and vacuum your car yourself and do your own wipe down, why? Because you'll end up doing it anyways after you leave this bad place! BAD QUALITY, BAD SERVICE, RIPOFF PLACE!! How it stays in business with these horrible reviews, I have no clue! Maybe it's people that enjoy throwing money away as apparently I did today! Fool me once...and that's it! Not going back!!

Great car wash! I drive a truck and it gets dirty quick!…read moreThe $24.99 was is fantastic! My truck always looks sparkly clean when they're done. I've been to MANY drive thru car washes and they always leave something dirty. Some I've been too can't even get off old muddy water. Not only is the drive thru part super strong and great but they also come out and get every little spot off and even towel dry after. It's the best $24.99 you'll spend on a car wash. I'm always super happy with the results.

2 stars bc their washes are thorough and great!…read more However they've raised their prices such that the lowest full wash price is now $50!?!? Come on, it's ridiculous...! They aren't importing tons of products so can't blame tariffs! Just crazy and I won't be going anymore...

Was looking for a place to wash my RV. It's not huge, only 24' long, but 11' tall. Most DIY car…read morewash bays won't accommodate that height. The hoses reached both sides but I had to do the front end first then the back. Actually met and spoke with Daryl and he assisted me in pulling in and ensuring I was clear. Also the bays here are wider than most. Be sure to pull in to a bay with the new washer arm. They give you a little more room up top. It cost me $15 in quarters but my RV came out looking pretty good. Not a mobile RV hand wax (for around $400) but not bad!

Coin stealing vending machines. Vacuums that don't suck, which really sucks when you're trying to…read moreclean your car.

Value. Great job. It's a hidden gem awash a sea of automated vacuum yourself car washes.read more

What a hidden gem!…read more Why didn't I find this place long time ago? 100% hand wash and they don't charge extra to clean your floor mats like other big spots. Price is cheap. I paid double at the other spots and it was not as clean as this place. When you arrive, be careful though, you might miss this spot since it's located behind a gas station with small sign. Once you get there, you pick your package. I believe no.1 is $29.99 and no.2 is $39.99 ( including waxing and floor mats cleaning and etc) $10 extra charge for SUVs. Then you take the paper and pay inside. There are chairs to sit in that area and you can see they wash your car. Take about 15-20 mins if they are not busy. Definitely come back and make it my regular now!

My daughter's car was super dirty. I found this business on yelp and gave it a try. It is part hand…read morewash, and part machine wash. It was a little funny because I didn't know how to put my daughter's Tesla into neutral so the wheels can catch and go through the wash. The attendant helped me. There was a hand dry service at the end. I got the basic service and the car was clean enough. They also have a monthly plan that makes a lot of sense if you live nearby. See picture. Good value. Please come and create your own adventure.

If my memory serves me right when Neo Opened a basic car wash was $8. Then it went to $10, a few…read moreyears after it went to $12 and today I literally drove to the menu screen and back my vehicle up and out. The price for a basic wash is now $15. Sorry, but I'm good. $8 = good price $10 = fair price $12 = a bit too much $15 = way too expensive ! ( you lost a customer )....

What an absolutely amazing job Earl did on my car. It actually looks better than the day I bought…read moreit. He is very detailed and not rushed. Very fair prices. Highly recommend.

Responsive. Real answers, not a bot. Flexible. Gave a quote upfront…read more Responsive. Real answers, not a bot. Flexible. Gave a quote upfront.

This gas station is in my neighborhood in Castro Valley been going to this gas station for over 20…read moreyears and I caught a flat on the freeway and try to park my car to say space in the gas station out of the street in the gas station owner got my car towed and told me that it looked like it had been abandoned. I only had left it there for a day because I have to go take the old tire and get a new tire put on it And I didn't have enough time to come back because he got my car towed so long story short I had to spend money I didn't have to get my car out of the tow yard and still have to fix the flat that it was on. That's why I was left in the gas station so I recommend if you go to this gas station be careful cause they will tow your car.

Quick & thorough, good deal. The gas is pricey but you get 10 cent off per gallon and a coupon for…read morenext time

I've not been here in years. It's really changed! They now have a high quality setup like Splash…read moreBrothers on Hesperian Blvd. Same pricing. The drive through wash did an excellent job! All the staff were great. There's a nice shady space to sit and wait. As this is closer to my house, I think it will be my new place to get a car wash,

I must say it's a great place to get your car wash…read more Fast, efficient, and friendly. To me they do a great job however; I don't know if the price was competitive or not for the service done, but check out and let me know. You definitely won't be upset at the results though.

This is first time here with family Service was great…read more It is very fast if you are member Definitely will come back if when I'm around the area

Whoever the girl is at the front of the wash with the sprayer was extremely rude and irresponsible…read moreif I didn't know what to do I would've had serious damage to my car and the car in front. It started when she wouldn't come up to my window and I was just trying to tell her I didn't want that crazy bug spray chemicals or whatever that is sprayed on my car. She kept looking at me like I was crazy and pointed at her ears because she was wearing these sound blocking things and making rude faces at me while saying I can't here you. So I had to play charades with her to signal that the hose she's holding I didn't want it. Then she's waxing the tires to move but also like hurry up go faster pull up faster gesture which then she doesn't signal to put the car in neutral. I would've rear ended the car in front of me if I it was my first time going to these places. Why is it always such a crazy risk to go to this brand of car washes? They will find a way to deny that it's their fault also they take no accountability. Never coming to this one again