I picked up my daughter's varsity jacket and the patch was not sewn on the correct sleeve. The lady shows me a receipt with additional writing and drawn out jacket of where to put the patch. She was trying to argue that it was written on the receipt. Then I showed her the original receipt I had and it did not have the drawing or the written indication of sleeve. - they added the incorrect details and didn't call me to confirm - the lady didn't want to own up to their error and lied to my face that I agreed to what was written on the receipt - when realizing it was their error and I told her to admit to the error, her response was "whatever" Beware of the terrible service! read more

Always professional, quick and reasonable prices. I had pants hemmed for $15 and prom dresses with four layers for $150.

My family has come here for 30 plus years and were so saddened to learn of the prior owners passing a few years back. . They used to be kind, courteous and helpful. The family members stepped in and continued the wonderful service and fair process accepting ALL forms of payment. Not true anymore. Very rude, with attitude and no smiles. No "hello" or "I'll be right with you". Also ridiculously expensive and only accept cash or Checks which I find questionable when running a business. Finally, be warned that they close for vacation with no notice and your items are trapped. Has happened to me twice and myself and other customers showed up each time surprised and angry that we couldn't get our clothes. Do not recommend!! read more

Super expensive. 5 pairs of pants to take in and it was $300. Some pairs were too short and/it wasn't evenly taken in so now the bottom of the pants are super tapered and the crotch area is too big. 5 pairs of pants essentially ruined. We went back the same day to see what they could do to fix it and they in short told us that there was nothing they could do. They only take cash or check, I'm assuming this is because people would be unhappy and do a charge back for not getting what they paid for. read more

We've been here several times and have been very happy with the results. One of our main needs was to have a hand-me-down suit altered for my son's 1st Communion. They did a great job and had it done on time. I've also been very pleased recently when I brought a new dress in, and they showed me how to tie it so it didn't need to be altered. Between the seamstress and another helpful customer, we determined it was good as is. They helped me while saving me money and time. read more

**Disclaimer: I did not personally use this service, this is for lack of responsiveness** I come across their website https://crow-canyon-alterations.business.site/ which I believe they do not monitor but who knows, honestly? So on the website, there's an email address. So I email them to request for a quote, I sent in pictures and everything. I saw on their website that they'll be close from certain timeframe so I understood that; however, I never heard anything via e-mail. So I am guessing their electronic/e-mail/website communication is very poor. On the bright side, due to her lack of responsiveness, I managed to learn how to DIY myself so I guess I didn't need any alterations assistance after all. With lots of youtubing and googling, I figured it out and after many practice runs, I have become somewhat more competent. read more

Got a handful of my pants and sweats altered, as well as a dress that required hemming and a bustle. I gave super short notice on the dress, and they still told me to bring it in. They got it done within the time frame, even though I gave short notice, and for a great price as well! Super kind and considerate staff and service. Thank you! read more

The place did an awesome job shortening a designer Italian skirt with not so straight forward cut. The price was very reasonable compare to other places. The skirt was ready on time, well packed too. Overall I am happy with the service and will take my next alteration project here without any hesitation. read more

I'm short and am always in need of alterations. My cousin's wedding was last Saturday and the dress I planned to wear was a little too snug. So I did what any reasonable () person would do..look for another bridesmaids dress with less than a week to go. My some miracle I was able to find the perfect dress at Jaime Bridal. The color was spot on, the neckline and skirt were exactly what I wanted all for $60. Enter Crow Canyon Alterations, everyone was SUPER nice. I was flattered to be asked if the dress was for prom. I had the dress hemmed, straps adjusted and the slit cut higher for $72. So why 4 stars and not 5? Props for being really nice and being fast. Minus a star for the craftsmanship. My husband picked up my dress for me and when I got it back I had to cut all of the loose threads that weren't properly trimmed. The stitches on the straps were sewn over the chiffon and the dress wasn't steamed prior to returning. Would I go back? Absolutely but is this my new go to? Maybe maybe not. read more

Crow Canyon Alterations - Sewing & Alterations Near Me - San Ramon, California

I have been going to this shop for 20 years. Today I picked up a pair of jeans I had shortened. When I got home, I was trying them on and noticed the hem. The manufacture used a thin yellow thread in all the seams. I noticed they duplicated the thread in the hem. I was impressed with that level of professionalism. read more

They did a great job sewing on my son's patches to his varsity jacket.

Both my husband and I have used the services here. The pricing is beyond reasonable and they get the items finished quickly. I had two pairs of pants hemmed and my husband had a pair of his uniform dress blues hemmed. They both turned out great. While some may see the women as rude they are simply direct and to the point. You come in, say what you need, they have you change, ask if you like and off you go. They have a system and they stick to it. The place is tiny so generally only one or two customers will fit and if they are fitting someone you may have to wait a few minutes. They are a small business but worth the wait! read more

Terrible customer service and work. I tried to give this place many chances to try and support them but the lady there is just so rude and incompetent. They have no respect for new or regular customers or any basic courtesy skills. They have messed up most of my alterations and price quotes double the amount every time you ask for a quote, also she writes down outrageous prices on the receipt without consulting you first so you are manipulated into agreeing. Never going back ! read more

Rude woman on the phone and also rude in person. I called to see how much it would cost to hem a dress. She asked what the dress is for - prom? A wedding? To me why does it matter? Does that determine how much you want to charge? She goes on to say she needs to see the dress. I believe that is the more valid reason. I come in. Had a very unprofessional experience to say the least. She doesn't deserve my business. Prices are steep. Prices like that you would expect outstanding professional customer service. Nope not here. Go elsewhere! read more

Several months ago I had a dress hemmed at this establishment. I was very satisfied with the work and happily paid $20 for the service. Fast forward to today. The hem completely failed all the way around. I returned to the shop requesting it be fixed. They wanted to charge me $20 again. I was shocked! I've only worn the dress a handful of times for no more than 2 hours. I believe the hem should have lasted much longer. The worker first denied she had done the work, that I was mistaken about the shop. I told her I know the shop was next to Menchies yogurt. Then she stated that she could not guarantee any hem more than one or two months. Really ???? No thank you!!! I'll take my business elsewhere. This business does not stand behind their work! read more

Had some slacks and pajama pants hemmed here and they did an excellent job. It was $14 a piece. It took 4 days. I would give them 5 stars but they only take cash or check. The people are very friendly. read more

Went in to get the waist tightened and get a hem. She suggested I make the waist line higher so I did that but she made it too high. I also got it hemmed and that turned out fine. Over all I'm okay with the dress but feel like it could have been better? Also her tone is always rude sounding but all Alterarions places are like that. Oh and it cost 110$ for me. read more

Crow Canyon Alterations - Before hem but this is after waist - Sewing & Alterations Near Me - San Ramon, California

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Jessica is a life savior! Not only was she able to help me out on short notice she did it with such amazing customer service ! I am so appreciative of her help making, sure my bridesmaid dress was ready and perfect for my friend's upcoming wedding. So happy to have found Jessica and her caring customer service ! She's the best ! read more

The zipper broke on my sweatshirt. Gave me a quote with 2 potential options upfront. Ended up being $15 to fix it. Good people, good business. read more

Years ago I had several alterations done here and was pleased with their work. However, whoever works there now, does not know how to measure accurately. When I say I want my dress hemmed an inch off the floor, she pins two inches, then argues with me about what one inch actually is. When we finally agree, she pins it, but when the "alterations" are done, it's like nothing was even hemmed. I needed a dress for my vacation to wear with flats and made the mistake of not trying it on first. It was so long I tripped on the dress and tore it. They also messed up a pair of jeans, cutting above the original hem so you see the unsightly thread about 1cm above the original hem. They are also absurdly expensive, $30 to hem my maxi dress, really?! I really need to find a new place. read more

Thanks to Yelp, I found this alterations shop and was not disappointed. Small shop right next to The Dog Out (our favorite hot dog place out here). Needed to have a dress for my daughter taken up from tea length to party length and also needed to have another skirt shortened for her. She loved what they did to both and I would recommend using them again. **Cash/Check only. They require a 50% deposit upon leaving items and do not dry clean once altered** read more

Sad to admit that it's finally time for us to part ways. Over the past 3 months, they've ruined 2 extremely expensive items - altered so poorly, I can't wear them & there's no way to change them further.....hello Goodwill In addition, I've also had to recently go back for "do-overs", regarding things like forgetting to close *both* pockets on a dress, instead of one, or to fix armholes that were 2 different sizes......what happened to the attention to detail? Plus, having to argue that something was pinned or not pinned, altered or not altered, holds no interest for me.....wished I had taken pictures when my items were pinned & dropped off to prevent the confrontation All combined w/ the increase in pricing, it's just too much read more

had some suit pants that needed to be rush-tailored for a wedding and they were able to do the job in a few hours for a reasonable price. it wasn't cheap but they didn't gouge me in any way, either. found them on yelp as i was in town from los angeles and didn't know any local tailors. their work is good and i would come back if i were in the area. read more

Horrible! When I went in they were so disinterested in helping me. Not to mention they wanted to charge me $35 to take in a dress by the waist! I just moved from Newport Beach and it used to cost me $20 at the most! Horrible attitude, prices the most expensive in the area (try the crow canyon cleaners or dublin alterations) and never going back. read more

Love, love, love this place. I wanted something close by where I could essentially overhaul every clothing item that needed to be altered. I lost a good amount of pounds (don't hate) and was tired of going to work looking frumpy in my dress pants. Brought 6 pairs of great quality pants I've had for years (the chubby years), and they were restored to perfection. The woman who sized me had an incredible eye as she even pointed out a couple of pairs that she knew were altered before elsewhere. She made a suggestion on how those items could be tailored differently so not to impact the fit and look of those pants. Of course I trusted her professional and expert judgement! I had them alter my pants months ago, and I still think about them. What a great find! Needless to say I'll be back with another boat load of dress pants. And I think I'll have them take in some of my really nice cocktail dresses, too! read more

Horrible company- do not go here. I don't know how they can stay in business when they shut down the store for a week and don't allow people to pick up their dresses for scheduled events. They also make you put a deposit down before and now thats money lost. What a horrible business they run. Totally unprofessional, and I will be communicating this to all friends and family to never give them business. read more

At the end of last month, I brought a suit and a pair of nice jeans to get altered. They have good turn around time and are very personable. Only problem is that one leg of my suit ended up being too short when I put it on. The owner was very accommodating and welcomed me to bring it back. To save me a third trip back she was willing to take care of the fix on the spot. Much appreciated! They are able to maintain "original hem" on the jeans which was great. Definitely will be back with other alternations. One note: CASH ONLY! Had to run to my local bank, but fortunately it was close by. read more

Had a few expensive jeans and slacks that needed hemming. This place gets you in/out in no time. They take your measurements, charge you $12/pants and the pants are done within a couple of days. read more

As other reviewers have mentioned, Crow Canyon Alterations is not a dry-cleaning shop, just alterations! My fiance has had many of his suits altered here, and has been very happy with the results. I decided to bring my wedding dress for a couple quick things - hemming, add boob pads (yes, i know...) and bustle. Jessica was very professional, and knew just what to do. Furthermore, I was impressed by her honesty! I had a lot of questions about different things that I might try to change about the dress, and she gave me her honest on which things will actually make a difference in the end. I love it when vendors go out of their way to be honest and not take advantage of their clients! As an anxious bride wanting perfection, I would have been an easy target... read more

very helpful, great work and decently priced. I take all of my jeans here to get hemmed! :-)

I 100% do NOT recommend this place. I wish I could give 0 stars! About a month ago, I took my bridesmaid dress in to get altered. I told them I need it by a certain date as it is for a wedding of course and they said no problem, it would be done even before the time I need it by. I got there this morning, and saw that they had put up a piece of paper saying" we will be closed from 10/21-1/27 and will reopen on Monday the 10/28. So my dress is still in the store, the wedding is this weekend on the 10/26, which they have known since a month ago. They never communicated that they would be closed at all to their customers! There was another poor woman standing outside their door when I got there that said her daughter's prom dress is locked up in there and prom is this weekend. My friend who is also in the same wedding as I am, her dress is locked in there as well! We have to buy a new dress because they failed to communicate that they will be closed for a whole week! Really? They couldn't just let us know by calling or texting or even emailing us? I never write a bad review because no one ever make me this furious but I am so shocked and disappointed by their lack of professionalism. If they told me they would be closed for a week, I would have picked it up sooner or even better, took it somewhere else! How do people stay in business like this? This is a sad, sad excuse for a business and they are not only incompetent, they are way overpriced as well. I even had to pay a deposit, husto have no dress at all. To say that I would never go back to this place, is a understatement. Absolutely Pathetic!!! Worst experience ever! -Replying to Jessica- yes I did get this dress- AFTER I ALREADY BOUGHT ANOTHER DRESS... so no, this issue is not solved and they only gave me back the deposit I paid after I asked for it back. read more

Crow Canyon Alterations - Closed for a week without telling your customers! Locking up my bridesmaids dress that I need on the 26th of October! - Sewing & Alterations Near Me - San Ramon, California

My family and I have been coming here for years; we're all tall and require lots of alterations. I'm guessing we have had at least 100 garments altered and not once have we been disappointed. I've even brought in some of my best tailored suits from New York and Jessica hits the mark every time. read more

I wouldn't trust anyone else for my alterations. From simple hemming to wedding dress alterations. They are expert seamstresses that work quickly and the price is affordable. I have been using their services for many years. I hope they never retire! read more

Not happy with the level of service and professionalism. Going there they ensured me they will do a better job then dry cleaning. I dropped 6 items and 2 items were altered wrong. One of my pants leg was shorter the other. This was very noticeable. When I took it in lady said ohh you were standing bad and gived me every excuse in the world why it was not done correctly. I left it there a second time to correct it. When I went back in to pick up my pants which should have been correct I noticed the same problem again and pointed out to her. Again I never heard "I am sorry for not doing this right" this time it was my pants material. I had the same thing happen with a jacket. Long story short, going there is taking a chance of getting uneven cloths. read more

This business was owned by Jessica for decades. She sold it to Carmen about a year ago. I was a bit nervous about leaving my alterations given that it wasn't Jessica's shop. However, I took a chance. To my surprise and satisfaction, the garment was excellently altered. Very fine attention to detail, clean, and unnoticeably altered. Just as if I had just purchased it from the retail store. This was no easy job and required special sewing machines. I will remain loyal to Crow Canyon Alterations. read more

Terrible. Brought a jacket in to get taken in and she did not take in what she had pinned while I had it on. They shortened the arms but didn't touch the girth of the jacket To top it off when I went to pick it up she says cash only. I said well that would have been nice to know- the lady looked at me and said go to the bank. Never again will I go here!! read more

5 Stars for Jessica!! I was looking for an alterations shop and found Jessica at Crow Canyon Alterations on yelp. She did a great job sewing the Boy Scout patches on my son's uniform, sash and red jacket. Jessica was accommodating, professional and friendly. The price was very reasonable too. read more

I had purchased a comforter cover which was too long. I brought it into them to shorten. I thought their charge of $25 for a little high, however. . . I just opened the package, stuffed my comforter inside and examined their workmanship. It was excellent. I have done a lot of sewing in my lifetime, however, no longer own a sewing machine. I couldn't have done a better job. Very happy, will definitely use them again. read more

I have been taking my alterations here for 15 years! I believe alterations is like a mechanic, when you find a good one, actually great one, you become a customer for life. I bring in all my pants because I'm petite and curvy so it's hard to find pants that fit me the way I'd like. They are always phenomenal, extremely high quality work, and efficient. They'll work with me when I'm occasionally hard pressed for time. I recommend Crow Canyon Alterations regularly and consistently to friends, family, or acquaintances looking for alterations. read more

I'm sooo irritated and disappointed in this place. 2 of my bridesmaids took their dresses here to be altered and one of them went to pick up her dress today only to find a note on the door saying they are closed through October 27th. The wedding is on the 26th - how are they supposed to get their dresses?!?! One of my bridesmaids was told she can get her dress on Wednesday but this was before the note was posted. I just don't even know what to do right now. I'm beside myself with anger in the lack of communication this company had with my bridesmaids. Horrible way to run a business!! I don't even know what to do at this point. read more