Leaving another 1 star review because I am still dealing with the headache of having lived at these apartments. I've been requesting a call back from their past resident department since February to discuss discrepancies on my account and have been continuously ignored. Essex is currently being sued for stealing people's deposits and not completing the services they claim are being done (Hogue vs. Essex). Attached are photos the day I got my keys. This is the apartment they presented as move in ready! This apartment was filthy and uncleaned but they will forsure take your deposit and use it for a cleaning fee that never happens. After seeing this apartment I asked to switch but the fact they would present this to a resident is outrageous. The management is extremely unprofessional I wish I never moved there. read more

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Love this place. We live in a 3B and it's spacious. Our view is beautiful from all windows. Air conditioner doesn't cool main bedroom well, but easy fix. Staff is friendly and assist when needed. Maintenance is also friendly and helpful. read more

My mom attempted to schedule a tour by phone and was placed on hold for over five minutes before being transferred to a representative who was extremely rude and had no patience with her as they took her information. They told her she needed to be transferred to the right department but hung up on her instead!! When she called back, she was connected to the same representative told them what happened, no apology and they sounded like they didn't even care! To top it all off she got hung up on again. I'm very surprised and disappointed that an apartment complex would handle a potential resident in this manner. Safe to say we won't be moving here! read more

As a current resident I am leaving another review. Awful management. They don't answer the phones or emails I put my notice that I was not renewing. They did not respond. Eventually I finally got a hold of someone after weeks of trying to confirm they received my notice. My friend was trying to tour the apartment. They never responded to him. Eventually he went somewhere else because of the horrible management. I was going to tour one bedroom the day that I had said I was touring they didn't respond to the text messages to open the doors. Maintenance is amazing as usual, but the management has gone downhill even worse for my previous review read more

Would like to leave a review for Serena and Virginia for assisting my partner and I with paperwork and the moving in process. We really appreciate everyone's patience with us and were able to get approve same day for an apartment we really love! Moved in 5 days later with deposit and a month free as a promotion!! Took care of paperwork with ease, everything was electronic and easy to save for future purposes. Had maintenance come in to check out minor details on our second day and he was able to fix everything requested. Our puppy is loving how spacious the whole community is, we feel safe walking around in the mornings/nights. Already put their gym into use, really like it so far - clean as well! Only downside is that it does not have a sauna but can't complain (: read more

I need to update again, and the reason being is that every one of my complaints was addressed very quickly. I was concerned about the gate - when I got home, they were fixing it. The maintenance guy who was there and I was able to tell him about the water in parking lot issue - he thinks it might be a sprinkler. He's going to figure it out. I got a very nice email from Virginia, who also addressed some other concerns and she was very helpful and reassuring that things would be taken care of. So, had a bad day, but back to loving this place! read more

***** CONSUMER ALERT***** This apartment complex is partnered with CONservice utility services. Leaving a review so that other consumers can avoid this property and CONservice. I was charged for utilities AFTER I moved out. CONservice confirmed it wouldn't have mattered if I didn't spend one day in the apartment for a given period. I would receive the same bill because my bill represented water consumption for the complex. There's no reason for Conservice (or any other utility provider) to still use outdated methods of calculating and billing utilities. There are plenty of methods to track and calculate individual water, trash, and sewer but CONservice wouldn't make any money. I wonder how much they kick back to Essex for scamming tenants. RUN! Do not rent from them! read more

We worked with Daniela, and it was a great experience. Daniel has been fantastic. She has been very communicative and friendly. She made the process of viewing the apartments easy. We really appreciated her professional, patient, and kind approach to the process. read more

BEWARE!!! I would not move here!! PLEASE message me for more DETAILS ..... I just move a couple weeks ago, and need to share this info. I give these Apartments 1 STAR for the location of San Ramon Schools, but a few concerns. 1. SEX OFFENDERS living in Complex, when I Addressed to management, they seemed "clueless" I went to the website, and Promontory Terrace pulled up! 2. Residents don't pick up "dog poop" after their dogs! 3. TERRIBLE Parking problem. 4. Underground Auto "Break in's" - It actually happened to our car. No Security cameras! 5. Residents near us constantly Smoking & Hanging out talking loud on their Cell phones outside after MN. 6. Rent INCREASES couple hundred dollars yearly. *** ****** ****** ******* ****** ****+ ************+******** BIG ISSUE!!! When I moved out, I was charge $348 for a Cooktop ,they claim was damaged. Keep in mind, that I was paying an additional $50 monthly on top of my RENT for "Stainless Steel Appliances " technically, for the Rent charged, it should have been included. Attached are pictures. Unfair to charge me, but I paid them, because I know I would have probably been sent to Collections. (Maybe I'll see a Refund check???? Luckily this was Temporary Housing and Sad to leave on Bad terms!!! BLESSED to now be a HAPPY HOMEOWNER again!!! read more

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DO NOT MOVE HERE!!!!! The management is a joke!! It has been over 6 months since people dumped cars and boats in the parking lot. The leasing office has yet to take care of this(even though there is a final tow warning on both). People never clean up after their dogs and when you mention to management to put more poop bags around, they tell you to it's the owners responsibility for the bags and cleaning up the waste. And DO NOT LET YOUR KIDS ON THE GRASS AREA!!!!!!! People take their dogs out early in the morning and they do their business and don't clean it up. Then you see kids playing around all day. It's disgusting. The gates are constantly breaking and it takes weeks to get fixed. Neighbors are rude, constantly complaining about noise (even when you're out of town!) Pay an extra $150 and move across the street and away from this place!! read more

Crow Canyon Apartments - This was abandoned in October 2018. No signs of being towed! - Apartments Near Me - San Ramon, California

Worst apartment complex I have ever lived in. Do you like hearing your neighbors go to the bathroom at 1 in the morning or have their children using your ceiling as a trampoline through these paper thin walls? If you do this place is for you!! When I complained over 20 times managements response was video it or tape it to get lawyers involved. What a joke. I even did this complex a favor by moving out two days prior to when I had paid for to let them get a new tenant in...they then charged me extra in clean up and painting fees and said my deposit wasn't enough to cover the clean up. DO NOT RENT FROM THIS PLACE!!! So I'm updating my review. After discussions with the corporate office they did the right thing and I'm very happy they did. They cut the fees for My cleanup as I had a very small window to move out because they asked if I could vacate the property early. Thanks for doing the right thing! read more

I lived here for 2 years, and it was a good place to live and would've given this place 4 stars. BUT, there were a few issues that knocked off a star. Firstly, the toilet was on ongoing issue for a few months, and for the life of them, the maintenance team couldn't figure out why the water was continuously running. Then, after they supposedly fixed it, the tank would constantly be empty. After that, when it was fixed again, the lever on the inside broke so we basically couldn't use the toilet. Seriously, how hard is it to fix something so simple?! After that, I had some questions about wanting to rent the community park for a family event and the leasing agent, named Elaine was rude, couldn't answer my questions and just have me a resting bitch face every time I needed something. In case she missed it on the job description, her job is a customer service job. Wont kill her to smile and be courteous to people who live in the complex. read more

August 23,2020 I phoned the office and Iris Andar help me out with the reserved parking spots. Her attitude, friendliness and kind warm heart went a long way. I been living in the complex for almost 3 years and the services I received that day way was the first best service I received in my entire stay. If you ever want to phone the office to check out the apartments or if you have any type of issue I suggest you ask for Iris, the rest of the people who work in the office act like they hate their jobs. This review is only for the office employees not the maintenance people.. read more

We have been living here for more then 6 years and it has been our home . We just would like to say how happy we as a family feel in this community and also we really appreciate the team that manages the complex. They are amazing people and always ready to assist and help . THANK YOU guys so much and looking forward to spent more time here :) Note: Thank you so much Iris for your support in the process of having our dog join our family .... you are a Rockstar read more

Dont live here if you have kid. Otherwise your neighbor gonna knock the f out of your ceiling when you have kid playing at home read more

Havn't moved in yet but so far so good. This review is for Daniela, their leasing specialist agent. She literally contacted me within minutes of requesting a tour. From there she made everything so much easier for me and my family. She was prompt with answering any and all of our text messages and calls throughout the touring process. We toured a few houses in a span of 2 days and she was very patient and helpful. Thank you so much for getting us in our new home Daniela, we can't wait to enjoy it! read more

Adrianna Gonsalves made my move in experience seamless and stress free. I am an essential worker and my long working hours did not allow much time to search and view my future place as I would have under circumstances prior to COVID-19. Adrianna worked around my schedule, guided me and helped me move into Crow Canyon within a week. I enjoy coming to my new home after a long day at work. It is quiet, cozy and it has everything I need. I especially look forward to the food truck on Fridays. Voula H read more

Listen we have been through a bunch of apartment experiences in the last week, but Franky has been our MVP through this process. I called and same day he got us set up with a walk through, broke down everything for us, and answered all 800 of my questions no matter how dumb they were for first time apartment renters. I honestly could not say enough good things about this guy and how the terrible to downright miserable experiences we've had looking he made us excited to move into this complex and made it painless to apply. read more

This review is for Adrianna Gonsalves. I don't normally post any reviews on Yelp, however, with this special treatment I received from Adrianna, I had to say this for her to be recognized for what she's done to make my move in as smooth as possible. She helped me to transfer from my old essex apartment to Crow Canyon, she followed up on the request, and got it all together for me. I really appreciate her efforts and I have a good feelings about this new apartment just because of her. Thank you Adrianna for all your help and for being so kind in every moment! read more

Mike Perry went the extra mile to get me into my new apartment. I had previously lived at this location and had a great experience with all staff. However, I registered at one apartment which turned out not to fit my needs and Mike contacted me aiding me along the way finding an apartment to meet my needs, helped answer all my questions and followed up with next steps. He made a stressful situation less stressful and helped find me the right place. Thank you Mike! read more

The apartment complex itself is so quite,comfortable and clean environment. Staffs are very friendly and the maintenance request works fast and great experienced team with quality. So happy with this great apartment community again of so quite, clean apartment community ever. read more

My experience with the help of Emily was so Good she walked me through with everything I needed with great customer service She is a great help we need more people like her. If I could but 100 stars I would read more

I wrote a great review for this community a last year, but the community manager at that time was valuing customer service before $$, she was doing her best to make this place a place you wanted to live. Over that past few months I've started to feel the shift and now I know why, the team that was once here and made this place feel like home is gone, and now a bunch of awful people that have no concern for customer service has arrived. Don't live here! The management team, suck. But I will give kiddos to the maintenance team. They're awesome! read more

We moved from big house to crow canyon apartments. We really enjoy our life. The apartment management personnel are very helpful We love to stay fo rest of our life in this property. $$ and the best part the rent is not too expensive Crow Canyon Apartment read more

I live in this apartment complex for 3yrs now. And so far I've never encountered any problems/issues in this apartment complex... from putting a maintenance request which they respond immediately may it be an emergency or not... locating my package which I accidentally put it on the wrong unit number (Virginia has been a great help, never expected them to respond to it, but they still did)... parking has never been an issue too because there's always enough space for guest as well... i would definitely recommend living on this apartment complex, this is one of the best apartments i've ever lived so far. read more

Ed and the maintenance team at Crow Canyon are the best. Service here is equivalent to that of a five-star hotel. All maintenance issues are handled lightning fast, and immediately resolved. Everything at Crow Canyon apartments in San Ramon looks and runs great thanks to the maintenance team here. Three year tenant with children and pets. read more

Iris Andar has been amazing throughout our entire move-in process and we can't imagine having any else's help now! My partner and I were first time renters and we had a lot of questions throughout the process, but no matter how many questions we threw at her Iris was patient and willing to help at every turn with a quick response time. Her dedication to making this process as seamless as possible is shown everyday in the hard work she does. We can't thank her enough for all of her help and we can't wait to move in! read more

My husband and I lived here from 2015-2016. We lived on the top floor and we loved our one bedroom apartment. The staff was great and helpful. Never had issue with neighbors nor finding parking. We had three cars at that time and we hosted Board Games every Sunday - our friends never had issue finding parking either. I took one star because my husband's work van got stolen from the premises at night - twice. Someone was looking for expensive tools to steal. Worth to mention that none of our other cars were ever affected, but we are very mindful of not leaving stuff in the car. Would I consider moving again? Absolutely! I liked that place :) read more

I have stayed in this for over 3years, having lived in many apartment communities over the years, I have to say this is the best community I have stayed in. Cleanest community and apartments, excellent maintenance staff keep the community well maintained. Absolutely no issues with neighbors or the community team. Pet friendly, kid friendly. Great location for amenities, shops, parks , hospital etc . Very close to freeway. read more

I gotta say before we moved in everyone we talked to were super nice and super helpful and since we've been here they have helped us move in nicely helped us with any problems that we have and it's just a beautiful quiet place here we love it so much me and my family are super happy here read more

I've been living at Crow Canyon for almost a year and a half now. I renewed my lease with them because I have enjoyed being here so much. It's quiet, it's clean, the staff in the leasing office is a pleasure to always speak with. The maintenance staff are always professional as well and very trustworthy. I recently spoke to Iris in the leasing office letting her be aware of something I was concerned about and she took care of it immediately for me. Thank you again Crow Canyon Apartments, I am very pleased. read more

My review is in regard to all of the dedicated support my girlfriend and I have received from Adrianna! She's one of the reasons that we love living here. We contacted her about the specifics of transferring to another unit in this same community once our lease is up and she's been so helpful in answering all of our questions. We were worried that we might have to leave once our roommates moved out, but she explained the transfer process in detail and that took away a lot of our stress. We're excited to continue living here once our current lease is up this fall, and it's in large part due to the awesome service and support we get from people like Adrianna. Thanks again! read more

I recently negotiated a renewal of my lease. Dealing with a large property management company is difficult and often quite frustrating. Negotiating lease terms is, essentially, impossible. However, I was fortunate to be able to work with CRR Virginia, who put a personal face on Essex Property Management. She is knowledgable, friendly, courteous and gracious. Through cordial and timely discussions, we were able to come to terms conducive to my renewing my lease. Essex Management should take pride in having such an outstanding individual representing their company. read more

I had a wonderful experience going through the leasing process with Essex at Crow Canyon Apartments. My leasing agent Adrianna Gonsalves was exceptional. She was available day and night anytime I had questions. I was able to get everything answered through email, text, and phone calls. I had a ton of questions too, as this was my first time leasing an apartment and Adrianna was so patient and always got back to me ASAP as I had to get this done very quickly! Couldn't recommend her more as a leasing agent, super down to earth, easy to talk to, and more than helpful. Good job Essex! read more

I moved from Walnut Creek, and the leasing specialist Makayla was super helpful throughout the whole process. She was able to set me up quickly and on short notice with a self guided tour of a few of their available apartments. I found one I liked, and she was able to send me over the documents and information on it right away. I wanted to get the paperwork for it out if the way, so I would quickly return the completed documents - which she would confirm receipt immediately, then send me the next steps. Makayla was always on top of everything, and was super nice. She made the process easy and as stress free as it could be! I appreciate her help and answering all of my random questions. The community here is nice, and I appreciate that it is gated. With a recent rise in crime in Walnut Creek (I lived by downtown), it's nice to feel safer here. I look forward to getting all settled in here. Thanks for all of your help Makayla! read more

I have been living in the apartments about a year now. The staff especially both maintaince and management are of the highest quality.

We moved in from a sister property on the other side of the town, as our family is growing and we enjoyed the layout for a two bedroom. The apartments are great, and in close proximity to everything. A plus for us, and any other dog family is that there is a clean dog park on site. This comes in very handy after working all day and the dogs just want to run around. Crow Canyon is a nice, safe neighborhood, and we look forward to spending some time in this area. Adrianna Gonsalves was our leasing representative, and has made our move as smooth as possible. read more

Amazing community. It has good leasing options and situated in a beautiful location. Leasing experience was smooth and easy. Situated in a place near to a freeway and has lots of grocery and shopping nearby. read more

Went in looking for a one bedroom apartment on Saturday. Adrianna assisted me in going over my options and gave me a tour of the apartments. Adrianna has been very helpful and responsive with any questions I have had. Property is beautiful and clean and quiet. Overall Ive had a great experience. I am glad that I decided to come view crow canyon apartments. read more

My boyfriend and I are happy to move here after a poor experience at our last apartment. The move in process was great and Adrianna was so helpful every step of the way and communicated very well. The office is very cautious about COVID and everything is contact free. Also love that the community is gated for extra security. We hope to stay for awhile and are loving our time here. read more