Purchased $400.00 Kate Spade glasses Oct 2024. Never a big fan of the glasses thought they would…read moregrow on me. Glasses became cloudy and could never keep them clean. Finally got around to going back with glasses simply asking they remove the anti glare and buff my lenses. Was told sorry been more than a year buy a new pair nothing we can do for you. Well these are glorified 400.00 reading glasses and the response in my opinion for a local eye doctor was pretty pathetic. I always try to shop local instead of big box but in this case big box out shined. Went to Americas Best. cleaned up Pickerington eyecare glasses for free. Still cloudy but buffed out the scuff for me. Will never use or refer to anyone ever again.

Completed my annual eye exam. Their staff is full of energy and smiles. It was a delightful…read moreexperience! Covid precautions: Face mask is required and they check temperatures during check-in. Waiting area: Clean. Organized. Cozy. Properly spaced for social distancing. Waited for about 3 minutes after check-in to be seen (mind you, I was also about 5 minutes late to my appointment - never underestimate Pickerington traffic!) Pre-exam imaging: normal exam (including the air in eye part). During this exam, I could overhear their team being extremely patient with a kiddo who was scared of the machines. I was impressed to hear the methods they used to calm the kiddo, build trust, and help the kiddos through their exam. I would say this place is kid friendly and they give lollipops post exam! With doctor: Dr. Pipo had a booming personality. He was energetic, kind, and really reviewed my case prior to examining me further. You know when docs ask "which is better? One or two?" And you can't tell the difference? He actually explained what the differences were while determining which corrections were needed for my eyes. Post exam: Laura (specialist) helped me with selecting my glasses. I told her the style I typically like and she brought ~10 pairs to try (which all met my preference along with a few fun frames). She helped me narrow the frames down and was extremely patient with me. 30-mins later, I picked the frames that we both agreed- totally matched me and my personality. After selecting the frames she helped me to assess the appropriate additions to make for my lenses and explain insurance coverage. Jessica (front desk) helped me with selecting the appropriate contacts covered by insurance. Overall- Fantastic staff. Fantastic facility. I look forward to meeting my new frames and going back again for my annual in 2022.

My glasses broke and Tiffany helped me fix them. Thank you so much. She also helped me last time as…read morewell. She's heaven sent

The Lancaster, Ohio office got me in almost immediately. From the time that I entered the store…read morethrough the time I left, everyone was friendly and exhibited nothing but professionalism. The eyeglasses arrived within the time frame I was told. The prescription is perfect. Since my initial pair of glasses I have ordered four additional pairs - two readers and two pair of lined bifocals. I plan to be a lifetime customer. Ty Ankrom, Circleville

Great hometown Eye doctors. Friendly, capable and well priced. Dr. Smallwood is excellent. The…read morestaff is helpful and will make sure you're satisfied.

The location is easy to get to and parking is decent in this downtown location. The staff is…read morefriendly upon entry and they have a wide range of frames to choose from. From brands like Lacoste, Champion, Nike, and Ray-Ban. I had an appointment at 3:30 and they got me in sooner which is ideal for a Friday. The building is clean and has a bathroom in case you really need to go! Outside is landscapes and the building has a new artwork on side! Check out the pic. Thanks for always providing great service and making things work :)

Dr. Hirt and his staff at the Pickerington office are the most pleasant and professional people…read moreI've met. From the moment I walked through the door till the time I left, it was a great visit. This was my first time going to this office and I'm so happy I chose them as my new eye Dr. I definitely recommend!!!

This office did an excellent job with COVID19 precautions. Dr Hirt did a thorough eye exam. He did…read morea great job of putting me at ease and informing me of the results of the various tests. The office staff were all very professional and pleasant. Highly recommend!

Worst place do not come here. Not professional at all. No respect sloppy everything. They chard my…read morecar incorrectly and were not going to say anything until I did.

The eye exam and frame selection were great. Everything after that felt like dealing with the…read morestereotypical used car salesmen. Can you tell me you're on commission without saying you're on commission? I've purchased glasses completely out of pocket before at other vendors, roughly $350, but slick Rick (not his real name) told me my lenses alone were $1,150. Then there was the warranty. The right lens developed a crack on the edge, resembling delamination. At first fast Larry (not his real name either) told me there may have been some rough handling, but quickly changed his tune when he asked how I had been cleaning them. My answer was either with pre moistened lens wipes, the silicon microfiber cloth they had given me, or a clean cotton cloth. Apparently clean cotton is like sandpaper to polycarbonate coated lenses. They waved some $75 fee and ordered replacement lenses. Not even 2 weeks after I got the new lenses the same cracks started appearing. My time is valuable to me and it's ridiculous that I have to chase down the same issue a second time.

I am new to the area and needed a quick eye exam due to eye pain. I called into Hermann & Henry…read moreand they were able to see me within 24 hours. i was pleasantly surprised at how quickly they saw me. There is ample parking there, the check-in process was quick and efficient and the front desk team was very friendly. I had little to no wait to be seen. I was initially evaluated by a student who was thorough in her exam and questions. I was later seen by Dr. Morgan Marshall Murphy. Both of them were very professional and helpful as well as thoughtful in their questions and comments. I was prescribed medicine and sent home with detailed instructions. Overall the experience was a very good one. I will need my annual eye exam next year for contacts etc and i will return to Hermann & Henry.

Dr. Henry is a very caring individual. Really appreciate his approach to my eye wellness and…read moreconcerns I've had with my health. Very easy to talk to.

I met Dr.Bickel thru my husband. I didn't necessarily have an eye doctor. I've been a patient now…read morealmost 11yrs and cannot speak highly enough about this office. I have complete trust in Dr. Bickel. He is extremely thorough and always takes care of me. If you need eye care I highly recommend this office. Sandra Townsend

Nice staff. Take time to make it right. Had a small miscommunications but when all was said and…read moredone they made it right. Thank you

Love these guys! Have been going there for years! Dr. Michelle is so AWESOME! This year,…read moreunfortunately, they are not one of our insurance providers but I went there anyway! I trust and love them so much!

This is an awesome place! Very skilled Doctors, and the staff is ideal!! My kids are always excited…read moreto come in each year!