I would like to support local businesses. I really would. But the people at Crown Ace really make that difficult. Their return policy is a return to the past and very inflexible. I guess we have become accustomed to a more flexible policy at other big box stores. I purchased parts for a PVC sprinkler system at two different Ace Hardware stores. One part needed to be exchanged and I took it to Crown Hardware. Even though I had my receipt, they were not about to allow me to exchange a small part ($2) for the correct item since it was purchased at a different Ace Hardware. I guess I will do all of my business at the other Ace Hardware in the future to prevent this problem from occurring again. read more

When a breaker went out in my house it was so stressful so I went to ace with a vague idea of what I needed and was immediately helped by an employee named Austin. He walked me and my fiance throughout the store and answered all of our questions so kindly. He basically saved us, We later saw he was a supervisor (which is well deserved). I have been to ace many times and its always a good hardware store but this employee helped so much I felt the need to leave a review. read more

Called in to make sure they had a product, they said they had it. Got there and it was empty on the shelf. waited 15 minutes for them to check their stock claiming they have it and they came up with nothing. I should have stuck with home depot. read more

Great attitudes, excellent customer service, good prices and a clean environment. Thank you for always receiving us with smiles. Keep up the great work. read more

Ace is great! Everyone is so helpful and friendly. Sean and Jan helped me find a screw for a piece a furniture that had been stripped out. They both helped me for over 15 minutes and we're both fantastic! I go to Ace because I know there will always be someone there to help me and super friendly too! read more

One of the things I like about this store is that they try to stock the things the houses in this area need, like circuit breakers and fuses. I agree with a lot of the reviews that help is hard to find, especially knowledgeable help. I asked for help the other day finding a particular part I needed and was told it would be in a certain isle. I went to the directed isle but could not find the part. I finally found what I was looking for at the other end of the store. I will say, however, the cashiers, especially the cashiers at the back of the store, are very friendly and helpful. The people working out in the yard are also very friendly and helpful. I have never had any problem returning an item to this store and when we painted our house, we purchased so much custom mixed paint, the manager gave me a nice discount. The paint turned out perfect. read more

Love this place! They have everything, including bacon bowls for my husband's birthday. Great prices and really helpful staff.

Every time I go into Ace- I am impressed with the kindness of the staff! They are so helpful and seem to genuinely love their job. I feel like they are more than employees- and really like working there, their customers and each other. Thanks guys! read more

Wow! I just read the review and was very surprised by the number of low reviews concerning customer service so I had to balance a few of them out!! I shop here all the time and ALWAYS HAVE GREAT CUSTOMER SERVICE!!! This is a GREAT store! :) read more

This place is so helpful!!! Especially, Kris Donat. He has gone out of his way several times to help me not only find a part but to help me install it! My daughter and I have a furniture business and have been able to redo them by going to your store as many hardware stores including the big ones, never have the wood tracks for dressers. Thank you again Kris. Lezlie Fisher read more

Such nice people, and a pretty good selection. Went there for some nails, ended up with noodles, ladybugs, anchors, brackets, nails, and a shovel. Also got a discount on the shovel because the manager was an honest dude. read more

Having just recently moved to Yucaipa I was thrilled to find this Ace Hardware nearby! The staff has always been helpful on my almost daily visits there for my many projects going on renovating my home. I have had many questions for many of the staff members there and they have always provided me with the information I need. Keep up the great work Ace! read more

I want to update because the manager wrote me expressing their apology and providing a gift certificate for my trouble. That action on their part signifies to me that they are concerned and do care about how their customers think about the shopping experience and for that they have my appreciation and acknowledgement. And i do believe in giving credit where credit is due. read more

Shopped at Ace today and enjoyed my conversation with neighbor Juliana. I was also impressed with the very helpful yard worker who helped me pick out the best 1x12. Nice experience. read more

now that they finally carry Simpson Strong-Tie products, I am defiantly shopping here..oh and like the little garden spinning things too...

Ehhhhh if you don't know what you are looking for or how to fix something the right way try and stay away from this place, all of the tools are locked up and never much help available read more

Ace has good specials, especially when you have their customer card. But the negative attitudes of employees affects the shopping experience. They just indicate where something might be instead of showing you. There are people walking around with communication devices, so why can't they be asked to help? And the cashiers can be almost surly. Not great customer service at Crown Ace Hardware. read more

Outstanding customer service, Russell & Jerry are an asset to the company.. Very knowledgeable & helpful , 4 stars

Good selection and pricing but it seems the staff is really comfortable with each other and play around until a customer is near, then scatter. Mostly the younger ones however there are some knowledgeable employees there. I recommend they reduce their operating staff by half so there is less opportunity to play around. I personally assisted a disabled customer buy some fluorescent bulbs, up sold her 4 extra and helped her to the counter to pay while 2 employees basically watched... read more

Was taken care of throughout a tricky return process by a very professional manager with the name of Brent. Couldn't of had a better experience because of him. read more

We buy all of our hardware needs here. We support local business and Allie offers amazing customer service. She also spoke with us about another great local business JoJo's Grill A Dog. read more

I went into the store attempting to get some supplies for a sprinkler project and was helped by a great knowledgeable guy who not only helped me find all I needed but survey mind the time it took to help me and made sure I left knowing I had to come back again. I normally go to the bigger places but you walk in there with no one yo be found. The prices are a little higher but the service and help is second to none so its more then worth it. Help your community and go to ace the other places. You won't regret it. read more

this is always my 1st stop. Much better than the big chains and great selection of nuts and bolts.

One evening, I stopped in to the local store here in town. The employee who helped me was kind, courteous, and extremely helpful. His name is Joe. I was in need of a weed eater, and I had never purchased one before, I had no idea how to use it, and Joe took the time to put it together, and explain how to use it properly. The service that I received was above and beyond, and I really appreciate Joe. Again, Thank you Joe for your service. read more

I have had enough of their lack of customer service. I have tried to ignore it for too long now and now I will never shop this place again. I bought a threaded coupling for a pvc pipe and needed to exchange it for an unthreaded coupling. I did not bring my receipt and the change was in my favor. The checker refused to do it and stated to bring a receipt. Fair enough! It cost me .32 cents but I will never shop this place again and go to Best Lumber or The Home Depot. This is not the first time for their lack of customer service, but it is the last time for me. read more

I have gone about three times into this store, and every time has been completely different. The first time I got greeted upon coming in, which made it a friendly environment you know the whole, "hello can we help you with anything" phrase. Second time absolute no customer service until the end. When I finally received service it was from a person named Sean D. Let me just say he was no help at all, lacking in so much knowledge, didn't even try his all to help me, and at the end of it just tells me to come back tomorrow. Yeah right with that poor so call "service" I would not even think to come back, but I had to later on to make a shelf. Recently within the last week I came back to get materials and had a totally different experience from the last time. I was greeted by a young man named Jerry T. When I got out of my vehicle he quickly asked me if I needed help, I told him I needed some 2/4/8, he got them for me, and all while this was going on created great conversation, he even suggested pine board. Best customer service I have ever received. Just because of this I am giving them a five star rating. They should pay more attention to people like him. That young man will go far if he keeps doing what he's doing. read more