Service: I highly recommend this location in particular due to its customer service experience. I went to the store for eye shopping for outdoor items. The grill I just bought was not in inventory since all were already assembled and I couldn't fit it in my suv. So, I ended up at Angel's desk, whom I found out that she truly redefined the term "customer experience". Angel managed to show her care for clients and their needs. Furthermore, I couldn't help notice the exceptional service coupled with huge smile Jackie bestowed on her clients. In all, both Angel and Jackie are a pair of gems to Home Depot in general and this location in particular. read more

Exceptional service from Terry in the Appliance Department! Terry in the appliance department was absolutely amazing. She went above and beyond to help us from answering our many questions (and we had a lot!) to patiently walking us through applying for a Home Depot credit card step by step. She made the entire process easy to understand and completely stress-free. What really stood out was how dedicated she was to finding us the best prices and deals. Terry kept checking options, offering honest advice, and making sure we were getting the most value instead of just pushing a sale. She was knowledgeable, kind, and incredibly patient the entire time. This kind of customer service is rare. Terry truly cares about her customers and takes the time to do things right. If you're shopping for appliances at Home Depot, ask for Terry you won't regret it. Home Depot is lucky to have her! read more

The Home Depot - Hardware Stores Near Me - Beaumont, California

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Warm welcome smile, so friendly & helpful at Customers Service Ms. Angel. I made an ERROR purchase on Fiberglass Insulation. LOVED have discount when you purchased BULK! Able to afford improvement project on the house. Came back and assisted me again & corrected for the right ones. Jim & Charles assisted in lumber we just waited more than 30-40 min for our Insulation materials. We understand gotten so BUZY! At register husband end up purchasing several small items was assisted by Mike. And Charles assisted everyone outside. Jim Managers shout out to you & all your Team given my husband & I Exceptional Service! Thank you read more

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I was all the way out here in Beaumont because we are selling an investment property in town. Previous tenants seem to have taken the garage door openers. So came into this local Home Depot to get replacement garage door remotes. I've been to a lot of Home Depots around LA and Orange County in recent years. I've noticed employees don't check on you like they did 10-20 years ago. There was a time when Home Depot employees used to ask everyone if they were finding everything ok. That doesn't seem to exist. However, at this Beaumont location, it does exist! They had a lot of employees in Home Depot aprons. Every one that passed by me acknowledged me first and she I was receptive they asked me if I was finding what I needed. It was amazing! The most important thing is they were all upbeat. And they really welcomed people in the store. Especially in today's world with ridiculous news, politics, road rage, crime, lack of civility, etc etc etc... This Home Depot team was really a breath of fresh air. read more

Flooring department never answers the phone. They ping pong the phone calls all day until you get annoyed and hang up the phone.

This afternoon my wife and I were attempting to locate 2 chair cushions to match the 2 we purchases several days ago but unfortunately we could only locate one!!! An employee, Joward, asked if he could assist us and when we informed him of our needs he informed us that he would ascertain if there were additional ones in stock which would require a few minutes! In the meantime he observed one that was buried behind and above several other cushions and after some maneuvering he was able to retrieve it!!! Thank you Joward!!! He is definitely an asset for Home Depot!!! And, he smiled warmly during this ordeal!!! read more

This is a real nice location, easy access in and out of the parking lot. Friendly and helpful employees. Has lots of inventory and typically has everything I need. read more

Just went in for paint samples for bathroom remodel...no lights on in the paint dept. So I asked the millennial behind the counter if there were lights over the paint samples because you can't pick paint without light (which there were) and she replied , "Ya, I don't know why the lights aren't on". Does anyone remember what "service" was like? I do. It was lovely. If she could have cared less for me, she would have. She has never painted in her life or remodeled anything and it showed. read more

Re: Beaumont Home Depot visit on March 6th. I had to have help with my Mini chain saw and met with Ben and Doug in the tool rental department. I was greeted with such kindness by both of these men who not only had the patience but also took the time to not just tell me what was wrong but showed me and shared all details while getting this taken care of. They were definitely just the best. My receipt for chain saw did not have the usual information to leave our review, so wanted to make sure that management would be made aware of knowing my experience was great. Thank you again to Ben and Doug. You saved me guys! Cyn read more

Bonnie, at checkout, was SOOOOO helpful. Kyle helped us clear up an issue. Both were very patient. THANK YOU!! read more

Pete in lumber is the man! Super knowledgeable and super nice! Made my Job (for the ole lady) so much easier... read more

The customer service at the Home Depot Beaumont is impeccable! Sonia was transparent, professional, upfront and patient. She was able to listen as I have a tendency to ramble. She stated that she would need some time to wrap her head around the problematic issue about the people Home Depot subcontracts out with. You get a lot of value from Sonia and she is able to offer choices. She always willing to work with you! Thank you Sonia! With Sincere Admiration! read more

I had an extremely POSITIVE experience all thanks to Dean. He was quick to see if we needed any help and then went above and beyond to help us, going entirely out of his way to help us get the item we came in for. We received the kind of customer service that makes us customers for life, I will recommend this store to everyone and always shop here. Seriously this was the best customer service I've ever experienced that had a lasting impact on the rest of my day. Thank you Dean! read more

Not so good experience today. I'm not sure if it's just because it's the night shift or if it's specific staff. Two different employeees were not so kind today when I needed assistance. Once employee looked me up and down when I needed assistance because she was looking at her phone when I asked a question. The other was a lady(I think) with glasses and a long pony tail with darker hair ignored me at the check out and while I'm standing in line, she started to help the person behind me and acted like she didn't see that I was next. Very surprised by both of their behavior today read more

Like most home owners and do-it-yourselfers, this is your one stop shop! Location is great Cleanliness is on point Parking is great Staff is knowledgeable Rental equipment is well stocked. read more

Ordered online bi fold doors. Waited nearly 2 months for delivery. Delivery notification states order will be placed on porch or driveway and that company will notify when delivery will happen. No notification was given. Delivered at night or early without notification and laid on driveway next to curb and lawn. Sprinklers completely soaked my doors next morning. You'd think delivery company (Non Stop Delivery) would take the time to carry doors to porch a few feet away. Even if they had not been ruined by sprinklers they could have easily been stolen. Home Depot should ensure the people they contract with for delivery will be more responsible. I now have to return and will now have to wait until doors are back in stock if I choose to reorder. Packing slip was lying in the middle of the street. Very unsatisfying experience. read more

The best customer service to resolve an issue that I have experienced in a long time. Most of the time , lately , if you have a problem you get told "sorry nothing we can do about it" but today a bright smile and a happy to help attitude saved my day and weekend. I was able to get the paint sprayer I need from Home Depot all thanks to Mina! The home depot app cancelled my order and the sprayer wasn't going to get delivered at all , even though the app showed 7 available for next day delivery. Mina listened to my problem and helped me get an in stock sprayer. She was so kind that it really turned a stressful day into a freaking ray of sunshine! Thanks so much for being an awesome, customer oriented, member of Home Depot and a great person overall. With best regards, thanks again Mina! read more

Today Terry came up an introduced herself and shared with me that they had a special on flooring. I wasnt in the market for flirting but I was so impressed with her kindness that I had to write a review. Home Depot is what it is but the people individually can make all the difference. read more

The Home Depot - Hardware Stores Near Me - Beaumont, California

I know why I go to Lowe's This has to be the worst customer service ever. I had 2 carts full and had a question After asking 2 associates in the Garden Dept and waiting 1/2 hour nothing nada zero bupkis. Well that probably saved me 500 bucks read more

This employee was very rude and disrespectful. She has terrible customer service. She got in my face and started yelling and harassing my wife and I while in line. She kept on and wouldn't leave it was weird. She shouldn't work here I have to deal with enough in my day without a bad attitude from a store I am paying money to. read more

The Home Depot - This is a picture of an employee that was very rude and disrespectful. She went out of her way to harass us while we were in line. - Hardware Stores Near Me - Beaumont, California

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Here's a rant re: Home Depot's price adjustment policy. Went to the store to originally purchased 33-gal recycle bin trash cans. Noticed that 20-gal should be enough. Saw the price for $17.97 and decided to purchase a couple of them. Went to pay and realized that they charged me $19.97. I told the cashier and she told me to go back and take a picture of the label and go to the return desk for them to fix my purchase. The woman at the return desk went to go look at the item and came back and said that the label was wrong. I asked if she can do the pricing adjustments for the ones I purchase since the displayed price and even online shows $17.97. She declined. She cannot do that. I told her that how is it my fault that they displayed the wrong price and it's only a $2 difference. She declined and told me to just purchase it online. Why the hell can't you just price adjust the $2 since I'm already there in years of me buying it online and do a store pickup? That's dumb. Imagine how many people may have not noticed the extra charges. It's not about the $2 difference, it's more about the principle. Would Home Depot let me walk out with a $2 item? I think not. So why I would I let them charge me $2 more? read more

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Customer service they are extremely rude. I just got a new phone number last night in fact, and when I needed to put my phone number for my military rewards , I didn't have my phone on me. The lady said you don't know your phone number. Don't be ignorant you never know what's going on that's no way to answer someone. On top of that this same employee I had a problem with before. When I saw here again I already knew. Last time she didn't want to call the manager for her attitude. I kept saying, can I speak to your manager she called the manager on the phone with a different tone. Am like wow. On top of that I have three slip discs from my spine. Today I bought a 5 gallon paint. I asked if someone could come out to help me. She just walked away from me. And said I'll call them right now while walking away. I already knew she wasn't gonna call nobody but I had to take her word for it so I was outside for 10 minutes And actually a customer from outside ended up helping me put the paint in the car. My elderly mother went inside to ask him what happened. The young man came outside and said I'm so sorry nobody ever called me. I just told him it's OK it wasn't his fault no one called him. read more

I always find what I'm looking for at this location, and the staff always ask if they can help me with anything when I'm browsing. I hardly ever have to wait long for the register and my online orders always are a smooth experience. I'll definitely be returning soon! read more

I don't normally leave reviews for big chains like Home Depot, but my last visit was exceptional. I had lots of questions for what I was working on around my house and the associate Anthony in electrical exceeded every expectation I feel like he went above and beyond to help me understand what was the best option for me and what I'm trying to do, he not only took his time to guide me where I needed to go. He Clearly is a people person who is knowledgeable about what he's is explaining they say when someone loves what they do it really shows in how they work clearly this kid is in the right job thanks for all your help Anthony read more

We want to buy a a dozen of tree stakes and the crew wants us to get the one that we don't like and wouldn't help us with what we like which is tied up in the upper area. He said if we wouldn't take the one that's available down, because they are just the same (but they are not) we have to wait for 30-1 hr before he can help us. I understand that they get busy but this is very unhelpful and rude. read more

The employees at this location are extremely rude and unprofessional starting with management. They definitely need some customer service training. I've never had a pleasant experience in this store and have decided to take my business to Lowe's. read more

Getting there: This location is tucked in the corner of the parking lot so if you've never been there and you don't have your navigation going you might miss it. There's lots of parking but the lot can get crowded. Experience: We went there to get storage shelves for our garage and bins. The isles were narrow because they had little bins in the middle with holiday nicknacks. Their inventory was low on the shelves but we were able to get some that we needed. Where we really came up was the bins. They were less than $10 each. I always thought these bins were expensive, bu these were super affordable and they fit perfectly on our shelves. The shelves were really easy to put together. I would have been able to do it by myself, but they were heavy. read more

The Home Depot - Storage shelves and bins from Home Depot - Hardware Stores Near Me - Beaumont, California

In reference to Home Depot's office manager's response, the weblink provided goes nowhere, and I have already spoken to the pro desk, customer service, and online support, all to no avail. Thus far, I still have a defective, scratched, and dented $600 smoker for which I've received only a partial refund. BUYER BEWARE! read more

About 2-3 weeks ago, after coming to this location for over 1 year, Joward, was the only one who has ever offered to help me load up my cart with bags of mulch without me asking for help. I've seen other employees standing around pretending that they don't see my struggle. So, I greatly appreciate you Joward. read more

Getting worse all the time. First terrible inventory control. Item I needed was out of stock and no one could tell me when it would be restocked. I also couldn't use my military discount because the app wouldn't load the QR code. The "attendant" at the self checkout was annoyed when I asked for help. She suggested I logout and log back in. Did it - it got worse because the app wouldn't open. At the end, the attendant got annoyed that I asked how to scan rebar that doesn't have scan point. read more

The WORST service ever!!! Me and my husband went to the Redlands location to order a patio set. They didn't have it in stock but they said Beaumont location had two. We go online and purchase one of the two and are told we can pick up today and will be notified when it's ready. This was around 10am. 5pm rolls around and we haven't heard anything yet, so I call to see if it's ready. The sales associate tells me they haven't picked it cuz it isn't in stock, and I can get a refund or wait until one comes in. Mind you, she has NO IDEA when another one will be in stock. We asked to purchase the floor model and she said "We Absolutly don't sell our floor models." I asked to speak to manager, which is when Katie gets on the phone and tells me she CAN SELL me the floor model but will not offer ANY discount. Seven transfers later we finally have it waiting for us at pick up and were told someone would help us load it. An hour later we arrive in pick up and call the number to have our stuff sent out... 10 minutes on hold I have my husband call and he gets through right away. Smh. A sweet girl brings our furniture out, put together, not boxed. It doesn't fit in our large suv so we begin to take it apart. She goes inside to get help. 30 min later someone (who tells us he just started a week ago) comes out to help us load. I tell him all my husband has is an Allen wrench, can u bring whatever drill y'all used to put this together to help? He says yes he will be right back. 45 min later my poor husband finally finishes taking the entire FOUR piece patio set apart with ONE TINY ALLEN WRENCH!! No one ever came back to help or check on us. Calling corporate tomorrow!!!! read more

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Went there today to get a drill bit did a Specific size. Couldn't find it where the bits were. Leon took the initiative to ask if he could help me. He told me they do have the bit in stock, but it recently came in so it was packed in a box on the upper shelves over on isle 19. Leon went above And beyond looking through tons of boxes just to find me that single tool to save my day! I'm so great full Leon took the time to help me out. I finished my project on time and he was a big factor in that. Thank you so much! read more

Terry in appliances is my go to gal now! My dad and I were there picking out a washer and dryer for my new house and she was an absolute peach! She went above and beyond in my opinion. She was very transparent told me how every step of the delivery and installation will go, and she was so sweet! She answered every single one of my questions with patience and kindness. She was not too pushy or salesy but made sure to give me all the information I needed! My dad has been shopping at various Home Depot locations for many years, and he agrees, Terry is hands down without a doubt the BEST Home Depot employee he has ever encountered! We WILL be coming back and we WILL be asking for Terry every single time! Home Depot better treat her right! #GiveTerryARaise #WeLoveTerry read more

Getting through to anybody on the phone seems impossible. One person has answered and I was ok being on hold but seems he accidentally hung the phone up. I called back and it continued to ring. Two times now someone will pick up and hang up. read more

This home depot has all the supplies that you may need. BUT the biggest negative experience that will make me never shop there again is their loss prevention and other employees that act like they are tough cops and everyone else is criminals. While shopping there my wife and I were followed and watched by an older bald headed guy. It got to the point were she felt uncomfortable like we were being stocked. I'm a later visit when I had a valid receipt and already did an exchange I was stopped by this bald headed guy and another younger punk looking loss prevention and they took my money saying my return was not legit. And they talked very unprofessional to me using profanity. I felt intimidated and actually let them keep my 240 dollars. WILL NEVER SHOP THERE AGAIN. I would never recommend this place unless you want to feel you are being stocked and feel like you are a criminal. ​​ read more

The last two evenings I have had to make Home Depot runs and purchase items around 6:30 at night. For the most part, the store has been clean and organized, and when I come across employees in their respected departments, they can be helpful and for the most part can point me in the direction I need. Where this particular Home Depot is missing, the mark is in the checkout process. This Home Depot has gone through two transformations and recently now has a checkout line similar to a Kohl's or clothing department store. Home Depot you need to do way better. I will not stand in ONE line and have five employees all standing around while I am self checking out my items. Bring back employee and check stands for your paying customers. This is crap!!! The last two evenings, five employees all in a little check out location, not helping any employees and all chatting amongst themselves or on their phones. Put your employees to work and have them help your customers out. read more

I needed a charcoal/gas/smoker grill. I wanted the oakford nextgril the one priced at $699..so I went on Friday June 16th to the my local beaumont homedepot, mind you I needed it before father's day. After I purchased it they told me to wait for a boxed one because store manager Gabby had a problem selling me the assembled one on display, so I said okay fine, I patiently waited and waited I spend 2 hours there, waiting and dealing with associates in purchase process. As I waited and kids hungry in my truck and restless, I asked for the grill as associates walked by No one knew, so I read a sign if you purchase a grill for $399 and up, you get free assembly and delivery, so I informed the cashier of the situation, that i have been waiting for a long time, and now I informed her that I wanted to take advantage of that promotion of free assembly and delivery. She did the process of refund than do the delivery instead, I informed them that I needed the delivery the next day for I need it before father's day. They agreed but in the night I get an email that stated that my delivery was rescheduled for next Wednesday beyond father's day. I just called and cancelled the order, not only did I waste my time the 2 hours there, but they also ruined father's day so now I will travel to a lowes in Hemet, mind you I live in Beaumont where this home depot resides...this is the second time they do this. They are very unprofessional and incompetent in customer service. Soon I will need a new fridge I will not deal with Home depot, I'm very disappointed!!!! read more

The Home Depot - Free assembly and delivery of bbq grills - Hardware Stores Near Me - Beaumont, California

Went there for a Makita lawn mower that was on sale for 499.99. They would not honor the sale price. They said that it was an Arizona price only. Checked with Arizona and none of their stores showed thew price difference. Was going drive to Arizona to get it for the $129.00 dollar difference, but they dont have one. Beware of Home depot sales. They will not honor it even with proof!!!!! read more

The Home Depot - Hardware Stores Near Me - Beaumont, California

Receipt information:  8987 00003 79883 1/15/2021 3:10pm Hello,  My name is Frankie, I'm emailing customer support to attempt to finally have a resolution to my issue.  On the date of purchase I was charged the wrong amount on my credit card. I handed the cashier more money then she inputted.  I gave her $171 cash. I was gonna pay the difference of the $1.24 on my card.  In the camera you can see me count out $100, $50, $20, and $1 She then counted it back out as well. Since I assumed the transaction was correct I didn't pay attention to the charge amount on the card reader.  Later that night I realized on my statement there was a charge for $101.24 from Home Depot. I called the store right before closing, and informed the associate that there was a mischarge on my transaction. She informed me that she'll leave a note with the morning manager to look into it. I left her all the receipt information and a call back number.  I didn't get a call back, I went in after work around 6pm the next day and the associate informed me the manager was gone for the day and the LP is off on weekends.  Since it was a holiday weekend I assumed they wouldn't get back to me until Tuesday, no biggie I can wait.  So I went in person the following week to see if they looked into the situation, I spoke with someone from customer service, and they handed me over to Scott.  I repeated my story all over again to Scott and he said they would look into and give me a call back. I waited again... So I went in a few days later after not getting a call from anyone, I spoke with customer service and they had me speak with Scott again.  Scott informed me that he was under the impression that the situation was handled after he passed it on to his LP department.  Another manager Jesus was going to call me after looking at the video. He informed me that they saw me clearly give the correct change to the cashier.  Apparently Jesus had set aside this money for me in the vault. He told me Jesus was off already and that would give me a call. I go in today to speak with Jesus or Scott. I just missed Jesus and Scott was off.  2/3/2021 **Here comes the annoyed customer vent**  Sorry it's nothing personal but hopefully you can see why i'm annoyed.  At this point I don't even want the $100 back, keep it, shove it up your derrière.   This whole lil issue could have been easily resolved with proper communication among the management staff. Not one time was I called. Not one time did anyone from the management staff inform me that LP looked at the video and I was in the clear.  This could have easily been done and over with in 7 days tops. *insert hypothetical phone call*  **Ringging*  Frankie: Hello?  GM: Hello Mr.Ortega, this is the manager from Home Depot. How are you doing today?  Frankie: I'm great any update on my issue?  GM: Why yes that's why I'm calling you today. After reviewing the video we can see you are right and are owed $100 Frankie: That's great! GM: Here's the thing: only the upper management can properly handle this issue. If you can come in during this date and time *insert time they will be there* we can take care of this for you.  Frankie: That would be great I can come in at that time. Thanks again manager of Home Depot for taking care of this for me in a timely manner. Goodbye!  DO YOU SEE HOW EASY THAT WAS?! hahahahaha I'm now just over it.  Keep the money, freakin buy the staff pizza on me with my money.  Tell them thanks for all their hard work this holiday season.  The money is a lose, BUT you didn't lose me as a customer.  I'm still gonna shop there, I'll just remember to pay with my card. hahahaha Get it?! because I'm not gonna lose any more cash.  What I am going to do is make sure EVERY future transaction I do the survey.  I'm going to give the survey the lowest score possible. When I do self check out I'm going to ring up each item separately so I can get a separate receipt. for each item.  Lastly my father owns a local contracting company. Him and around 20+ of his employees staff shop daily with Home Depot across Southern California.  Guess who helps him manage his monthly expense reports?!! You guessed it!! haha everyone one of those receipts from now until I get bored of doing this will be the lowest score possible.  So hopefully this email has a good laugh around the stores.  Don't finally call me and apologies Don't finally have some urgency and resolve this issue.  Don't reach out to me.  Yall wasted enough of my time trying to get a hold of you guys. This was the funnest email I ever wrote. I laughed my ass off the whole time.  Sincerely,  Frankie  A current and future shopper of The Home Depot. read more

I shop at this Home Depot quite often. Lately I have been ordering on line for curbside pickup. Yesterday I decided to go in the store to get a programmable thermostat since SCE is offering an instant $75 rebate. I went on the website for Golden State rebates to answer the questions and get my coupon to use in store. I selected the Google Nest Learning thermostat for $249. The guy who tried to check me out could not get the coupon to work. His supervisor also tried. The supervisor called Jim the associate store manager to try and help he couldn't do it either. He went on to tell me the item I selected did not qualify for the rebate. I had printed a list of the model numbers to show them the one I picked out was on there. I even told the display in the store shows this item is part of the rebate program. He INSISTED it needed to have the energy star logo on the box. I asked him and the associate to look at the model number on the item. I told him it would start with a "T". Both of them appeared to be looking at the SKU. I even showed him the picture below. I left very frustrated. I went into Best Buy next door. That guy was able to quickly look at the item and confirm that model number T3019US is indeed part of the rebate program. I would have bought it from Best Buy. Here is my issue when I log back into the rebate website it has the coupon tied to Home Depot. I plan to go back to the store this morning perhaps there will be someone available who is more helpful. If you look really close on the picture right above the price it shows the T30xx model number. The last 2 digits indicate the color. I really was not picky about the color. All this to say that was a horrible experience. read more

The Home Depot - Store display - Hardware Stores Near Me - Beaumont, California

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