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    Crown Cleaners

    3.9 (52 reviews)
    Closed 7:00 am - 6:00 pm

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    The original finish and color of my purse. When I sent it in the handle was dirty a little and there was a small circle stain on the back.
    Teresa D.

    I'm not one to leave reviews but this place has such shady business practices I just had to leave one. Now that I'm here I definitely should have read the reviews first before leaving my purse with them! I brought in a pink purse that was slightly dirty as I was unfamiliar with cleaning purses and didn't want to mess it up on my own. I took it to them to clean it and the owner told me it might be hard to clean which I understood and wasn't expecting perfection I just wanted him to do the best he could. To my surprise when I got the purse back like 3 weeks later it was completely ruined. I didn't mind waiting for it as the owner told me he had to send it out for it to be cleaned and wait for it to be sent back and I was in no particular rush. Sadly my purse came back completely RUINED. It came back extremely discolored, dry, and covered in scratches. Unfortunately I paid the other half for the cleaning fee (the first half was paid when I dropped off the purse) before looking at the purse because I didn't expect it to be ruined. I looked at the purse in the parking lot before driving off and went back in minutes later because the purse looked completely horrible with scratches all over it and discolored. The owner was giving me a hard time about it and kind of blaming me for it since "he told me it was going to be hard to clean" but ended up taking the purse back to send it back and be fixed. Two weeks later I got my purse back this time with less scratches yet still discolored and dry regardless of the ticket noting discoloration. When I got my purse back I talked to the owner again telling him how my purse didn't look right which I guess he didn't like. This time he still blamed me for it because "he told me it was going to be hard to clean" and basically refused to do anything about it but me sending back the purse had nothing to do with it still being dirty the issue I had with it was the discoloration, dryness, scratches all over, and green around the gold lettering in the front of the bag. He was acting like I brought the purse in extremely dirty and almost black and it was so impossible to clean. It honestly was dirty a little bit hence why I took it to the dry cleaner in the first place but not anything extreme. Other places I took it to did a test area and declined taking it in as they weren't familiar with that kind of purse which is fair. I wrongfully assumed this place would do something similar! I would have much rather preferred they sent it back to me in the same state I brought it in rather than completely ruining it. My step dad also tried calling him to discuss the situation after I had my purse sent back the second time and it was still ruined because maybe I wasn't explaining myself well or my frustrations weren't super clear, and the owner refused to speak to him. He told my step dad that it had nothing to do with him and he didn't need to explain himself to anyone. I'm not extremely upset about the $50 purse cleaning fee as it isn't very much money nor am I extremely upset about my purse being ruined even though I have every right to be. The thing that upsets me the most is the lack of professionalism, integrity and unwillingness to do anything to make the situation right. How in any way shape or form is it my fault as a customer for my purse being ruined after taking it to "professionals." I can't really speak for how they care for clothing but if you go here, I don't recommend dropping your bag off here definitely take it somewhere else. I attached photos of it before when it was new and after the second time it was sent back to me. The purse was relatively new so the before and after aren't far apart. I wish I took a picture of how it looked right before I took it in but it wasn't that dirty so I didn't think I was going to end up with this whole ordeal.

    My newly dry cleaned shirt with a brand new hole in it.

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    11 years ago

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    12 years ago

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    11 years ago

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    8 years ago

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    11 years ago

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    13 years ago

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    11 years ago

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    13 years ago

    Great cleaners! Jay does a great job and ensuring that everything is spotless! Customers service is top notch

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    11 years ago

    Super fair prices, reliable, and pretty fast! Plus, they got a 2 day old red wine stain out of my favorite cream sweater. They're my go-to!

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    12 years ago

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    13 years ago

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    Page 2 of 2

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    Review Highlights - Crown Cleaners

    I've used them for dry cleaning, laundering, and tailoring and they have never disappointed!

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