Gavin went above and beyond with his customer service. I accidentally used too much detergent, and…read moremy clothes were full of soap. Without hesitation, he kindly offered to re-rinsed everything for me in the back at no charge. He even offered to clean up the overflowing soap mess, even though it was my mistake. His kindness, patience, and willingness to help turned a stressful situation into a positive experience. . Thank you again--I truly appreciate your help, and I'll definitely be coming back!

This was my first visit. I put $13 into payment machine and received a laundry card. After loading…read morethe money, I learned that customers cannot start a wash after 10 p.m. I later noticed that a sign concerning the cutoff time was posted on the machine, but the money had already been loaded onto the card. Since I could no longer use the laundry service that evening, I immediately requested the return of my unused money. The employee clearly refused to refund either the card balance or the card deposit. This is the same problem described by other customers. Customers must place money onto a store specific card, and any unused amount is then trapped as store credit. For someone visiting for a single load or an emergency laundry run, the customer must either return and spend more money here or lose access to the remaining balance. The owner's public response to another review is misleading and directly conflicts with the policy posted inside the store. The owner claimed that the $1 deposit is fully refundable after the laundry card is registered. However, the posted policy states otherwise. The employee's refusal was consistent with the posted policy and contrary to the owner's public statement. This policy also appears to conflict with California Civil Code section 1749.5(b)(2) effective April 1st 2026, which requires a qualifying reloadable certificate with a cash value of less than $15 to be redeemable in cash. This business uses a stored value card that can be used only at this business, yet its posted policy claims that laundry cards can never be redeemed for cash. Customers who encounter the same issue can file complaints with the California Attorney General's Office, the Los Angeles County Department of Consumer and Business Affairs, or the consumer protection division of the local District Attorney's Office. I will retain the card, payment records, photographs of the posted policy, and the details of the employee's refusal for those complaints. A business should not trap a customer's money on a store card while publishing contradictory statements about refunds.

Suds is a very clean, open and spacious laundromat with laundry services. (Rosa is courteous,…read morehelpful and expert) They now, under a new owner have huge machines, up to 8 loads, I think. So the prices are higher. It is half glass, so it's beautifully lit. They have the doors open when it's warm enough so fresh air circulates across the room, and it's fresh! The only problem, hence the 4 stars is the new owner removed the snack and drink machines so you have to bring it with you or buy it from the local business--expensive by comparison. I have heard that this owner plans to bring these machines back. It would be nice.

I've been coming here to do my laundry for several years, but what a disappointment--lately these…read moremachines feel like a scam. I understand that prices have gone up because everything is extremely expensive nowadays, and that part I can accept. But what I find truly unfair is that they've reduced the wash time, there's very little water, and on top of that, the small machines don't even have hot water. It will never be the same as when the previous owner, Chila, was here. We truly miss her--she always took such good care of her business.

Amazing!!!! Effortless communication! Reliable, and very easy! My washer broke down, and while…read morewaiting for a new one to arrive, I found this business on Yelp! I went on their website and booked with Jennifer from South OC! She did a phenomenal job! I was hesitant at first, never using a service like this before, I decided to try it. I had dirty laundry piling up, and I didn't want to go to a laundromat. And afterwards, getting my clean folded laundry back, I wasn't disappointed! Very effective and efficient! My clothes arrived fresh and very clean, in a timely manner. I felt that the price was a little high, but I was desperate for clean clothes. Overall, I felt that it was so worth it!! I would definitely use this business, again. Highly recommended and very appreciative! She did a better job than I could. I'm impressed! Many thanks, Jennifer! 5 Stars!!!

Great service. Fast and convenient. Our washer broke and we needed to get some laundry done and…read morethey picked our stuff up and delivered it the next day. It was an amazing experience.

Honestly, the best cleaners ever. I don't know how they do what they do. I brought in my suit with…read morea terrible stain near the chest pocket and I was surprised when they texted me today and told me it was ready. When I picked it up, it looked like I had just bought the suit all over again. Crisp, ironed, stainless. Jamie, thank you so much for the help.

I recently had a special event, a wedding and had a mishap after taking my outfit in to be hemmed…read more They were very sorry for the mistake and redid a few of my clothes and didn't ask for any payment. The lady is always sweet and kind and they do excellent. Excellent work. thank you Hamilton cleaners.

Yalina and her team are the best! Yalina has bailed me out of countless situations where I have…read moreneeded rush dry cleaning. Exceptional customer service and always super friendly - they make you feel like family. Could not recommend any more highly

I have never had anything tailored before, and Yalina made the experience less stressful - she…read moreaddressed all my questions about the dress alteration process. Due to a tight timeline, she worked hard to make sure all the modifications were not just done, but also to my liking! The dress fit perfectly after tailoring! Out of all the bridesmaids who got their dresses tailored, mine looked the best. I'd recommend this store and Yalina to anyone reading this!

Sam and Alicia took incredible care with dry cleaning and preserving my wedding dress. They are…read moreboth such wonderful people and Sam went above and beyond communicating with me on how the cleaning process was progressing--sent me a video over text to show me how the dress looked after its first pass. My dress was made entirely of embroidered and sequined lace and 5 layers of tulle with a satin underskirt. The bodice was boned and cups were molded, and neckline was crafted with illusion lace embroidered with custom sequined flowers. The train and the veil were both cathedral length, made of the same embroidered lace material. This is typically one of the most delicate and complicated wedding dresses to clean and preserve, and I am absolutely thrilled with the level of service and care that Key Cleaners provided. My husband and I called several other dry cleaners in the south OC area before we decided to take it here. Sam and his team did a phenomenal job preserving my dress and veil and treated us like we were old family friends. We will definitely be making a special trip from Irvine to come back here for other dry cleaning needs Pricing and attention to detail cannot be beat! Thank you so much Sam, I couldn't be happier with how my wedding dress turned out

First-time visit and very disappointed. I went to this…read morebusiness for the first time and was shocked to see the owner willingly giving a $10 discount to a woman who came in dressed very provocatively. At the same time, I received no discount despite spending well over $100, and the service was noticeably poor. For a place with such high Yelp ratings and "family business," this was extremely disappointing. Definitely not returning.

Only been here once so far since our in unit dryer gave out. I also ran out of underwear, even…read moregoing commando on some days in hopes of having our dryer fixed in time (damn you insurance!). The clothes began piling up, and I had about two loads of laundry to dry here. Washed the clothes at home to save some moneys, and took the laundry here to use their huge dryers. They have a change machine, and I used $1.50 to completely dry all my clothes. The space is a bit tight, but I was able to fold my clothes. For reference, I went on a Friday afternoon at around 4:30PM. There were maybe one or two other folks who stopped by, but it seemed like a lot of the machines were in use due to people dropping off laundry. No issues or problems during this visit. Will definitely return should our dryer not get fixed by the time I run out of underwear.

I drove 20 minutes with 5 bags of laundry after confirming they had a drop off service over the…read morephone. I arrived to NO ATTENDANT IN THE BUILDING FOR OVER AN HOUR 10am to 11am! I called upon arriving to confirm they could take drop off and I was here, and the person on the phone didn't understand me and just kept saying "yes" due to a language barrier. Nobody ever showed up! This was a waste of my time and money. Do not use this service, do not wash clothes here, do not experience what I did.

This is one of the best services I have used in a long time! The ladies that work there, do a…read moresuperb job and deliver right on time! I highly recommend the Laundry Butler!!!

Not only are the laundry services they provide outstanding (my clothes are always an excellent…read morecondition, and smell great), their customer service is also great. I planned poorly for an upcoming flight and thought I was out of luck. However, Alex reached out to me with a solution! I feel like it's rare in customer service these days that the representative you're speaking with goes out of their way to help you come up with a solution your problem, unprompted! I'm very impressed. All the way around.