I really wanted to like this place, but unfortunately the quality just isn't there--especially when it comes to customer service. They lost two of my pillow sheets, which were high-quality percale, and when I brought it to their attention, they simply said, "No, we do not have it." There was no effort to look further or help resolve the issue. What made it even more frustrating is that I brought in two large bags of sheets for pressing, and instead of trying to understand the situation or communicate clearly, they acted as if they didn't understand English and didn't attempt to help at all. Overall, very disappointing experience. I won't be returning. read more

I brought my outfit to Saks Cleaners & Tailors on May 21st for alterations and paid $25 upfront. I specifically requested that the pants be tapered and hemmed so they wouldn't drag on the floor. When I returned to pick up the outfit, none of the modifications were done -- the pants were still untapered and dragging. I asked the tailor to correct it, and was told it would cost another $35, with no refund or partial refund offered. I was then told I had "approved" the work, which is not accurate. I clearly explained what I wanted, and it wasn't delivered. To make matters worse, I was told they couldn't have the corrections done in time for my event. I was left with an unwearable item, no accountability, and no solution. I will never go back to this business, and I absolutely would not recommend it to anyone. read more

A month after our wedding, we brought the wedding dress and our suit/tie/shirt and they were SO dirty! Visibly gray on the bottom of my dress, brown sweat marks on the white suit shirt and stains on the tie. We dropped it off a Wednesday and discussed price for the wedding dress. We were given a ticket for pickup on Monday and were pleasantly surprised it was ready sooner on the next Friday! We paid $66 for everything which is such a great deal. We actually drive here from Anaheim because of the quality of service and value of service here. We've brought many other suits here and shirts with tough stains before, and they absolutely brought our wedding outfits back to life! read more

So quick and high quality service! Best dry cleaners I've found in OC. 10/10 recommend

I took 4 dress shirts and 1 pants. I paid for 5 alterations. 4 dress shirts shortening the length of the arms and 1 hemming of my pants to have 30" inseam. I picked up my order they didn't tailor any of my dress shirts, and only hemmed my pants. Very small changing area. Not recommended for tailoring and double check your order if you do once you pick it up.. read more

The best cleaners in OC, they take excellent care of our clothing. The owners are so warm and friendly, we adore them.

WARNING: The cleaners damage my clothing and refuse to take responsibility! I was shock to find the gigantic rip at the front of this jumpsuit when I pull it out from the plastic bag. Not only is this my first time experiencing this with a cleaners, but the size and the location of the damage was very unusual. As you can see the damage on the clothing is almost impossible for repair. Since this is a very expensive article of clothing that I've bought for my birthday not long ago, I've only worn it once. So I called the cleaners to ask if they have any insurance or anything they can do to compensate my loss. The store clerk told me to come after 3pm when the owner is there. It took me a couple weeks to make it to the store at the hours when the owner is there. When I presented it to him, his immediate response was, "when the clothes leave my store, it's not my responsibility. And the customer should check on their clothes." I agree with his first statement, however, my clothes were already damage before it left the store. When I explained that to him, he questioned why it took me a couple weeks to bring it back implying the clothes were damaged after I picked it up. Then I showed him the tag from dry clean on the clothes's label tag is still there to prove I didn't wear the clothes. My schedule doesn't allow me to deal with this right away. I am not trying to cause trouble, I simply want the cleaners to take responsibility for the damage. The owner argues that his staff always checks twice before packing the clothes. I believe him and also told him that, however, people still make mistakes and my clothes were damaged in your store. His response is, "I don't believe it!" I guess this is a "he says and she says" situation. I asked him if he would be willing to take any responsibility for this. He point blank told me, no. So I want to warn everyone that this cleaner doesn't have any insurance policy as the owner told me. Throughout our conversation, the owner never once offer to do any repair or any compensation. They put the responsibility of checking the clothes are not damage on the customers. I do not think that is the good practice of business. And I would never return to this cleaners. read more

Sax Quality Cleaners - Big rib at the front of the jumpsuit. - Dry Cleaning Near Me - Newport Beach, California

Dry cleaned my coat and had no issues. It was ready within a day even though they told me it'd take about 3 days. Very smooth experience and my coat is clean and smells great! Minimum $10 to pay with credit card. The person who helped me was also super sweet! read more

Great and quick service! I dropped off my items on a Monday and they were ready to be picked up as promised on Wednesday. My clothes were cleaned very well and neatly packaged when I picked them up. The prices were very reasonable. For a suit jacket, 2 suit pants and 2 dress shirts, I paid a total of $25. I guess the only thing that I would've appreciated was a price list just so I knew upfront how much my items would cost to be cleaned. Otherwise, they were very affordable for the high quality and quick/efficient service that they offered. Would highly recommend! read more

I was desperate to find a dry cleaner and this dry cleaner was close to work. What to do?!?!?!?! The store had a sign for $1.35 for Shirt Laundry (3 Shirts or more....all dress shirts on a hanger). I said that is decent....I will try this place. I walked in and was greeted by a nice Asian lady. I said to her I was new to this cleaners....I would like these dry cleaned and lightly starched. Oooops....the price for getting my shirts dry cleaned went up to $1.50 a shirt. Oh well....I forgot to read the fine print between "Laundry" and "Dry Clean". I dropped my shirts off on a Wednesday afternoon and they said it would be ready for pick up on Friday afternoon after 4:00PM. If I were to drop it off earlier in the day, it would of been faster. But I turned my shirts in after 2:00PM. I missed that deadline. I can live with it. I picked up the shirts.....it was clean, lightly starched, and fresh. I will probably use this place again due to the proximity to the office. Thank You Sax Cleaners....you probably have a customer for awhile in me. read more

Sax Quality Cleaners - Dry Cleaning Near Me - Newport Beach, California

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My local dry cleaner. Reliable and affordable compared to other dry cleaners in the area. Employees are friendly also. :)

Need to update business hours. Drove 25 minutes out of my way to arrive at a closed shop.

This place is great! They have a pretty clever way of delivering and pick up system. All i gotta do is text them and leave my laundry bag in front of my house! And just unlock my car in couple days and theyll drop it off in my car so i can keep my social distance. Its comfortable and safe for these difficult times. read more

I am disappointed with the owners. I have been coming here for six months since I moved to the area. I did some research on chemicals used to dry clean cloths, and realized some chemicals used are harmful. So I asked for a list of what was used three times, and they never responded to my request. I will no longer be using their services. read more

Quick, friendly, professional service at an affordable price point. I brought in eight items and every piece came back perfectly cleaned and pressed. read more

Have been travelling to the area for work and need my work clothes dry cleaned each week. After much online searching and calling different dry cleaners I finally found a reputable, quick, and affordable dry cleaner. It's quick and easy drop-off, the hours are good (I can pick up or drop-off before and/or after normal work hours). Friendly staff and they will also text you when you're dry cleaning is finished. I have nothing but good things to say about them! read more

10 out of 15 or so visits to this place haven't been 'quality' transactions. I kept trying to give them a second chance but I'm now taking my business elsewhere. I receive my white dress shirts back with random little blood stains on them, they give you pick up times that are not accurate, they've broken buttons off brand new clothes, and lastly the owner was quick to say "Go ahead and never come back-take your business somewhere else." What a FANTASTIC experience. Not a hard business to screw up but they completely have. read more

Sax Quality Cleaners - Burnt/destroyed my silk tie - Dry Cleaning Near Me - Newport Beach, California

I've been meaning to review this dry cleaners for a while now. I originally found it on yelp, and once I began taking clothes there my BF's dress shirts and slacks, I haven't gone anywhere since. Service is prompt, and the husband and wife team that are ALWAYS at the store are so nice. BEST PART of going there: the owner's dog, a little corgi that (if you ask) you can give treats to.. SO CUTE! I really love supporting small businesses that take pride in what they do, provide great customer service and are affordable. This place fits the bill. Without hesitation I'd recommend it to anyone. read more

They are the friendliest, best value dry cleaners in Costa Mesa and Newport Beach area. Their prices are possibly the lowest in the area. They have done a perfectly fine job every time I brought something in. They fixed a rip for me and I couldn't tell that it was ever damaged. I've been going here since October 2014. Market Comparison: I've been to dozens of dry cleaners in Costa Mesa or Newport Beach. Newport Beach area dry cleaners seem to charge way too much compared other dry cleaners I've been to throughout Orange County and LA County. Most dry cleaners I've been to charge $3-6 per shirt while delivering no additional value and most being very unfriendly. I haven't been to any other dry cleaners that did good repair work. Either they completely botch it, or they do an ok job, but you can still see that it was repaired as opposed to a repair job that looks as good as new. read more

Good quality and prices. But the Korean owner lady can be a bit brisk when asked to see the detailed receipt to know how much each item costs. Another time I visited there was a very sweet latina lady. She even helped me donate some clothing so I don't have to make an extra trip to a donation center! Will return. read more

The owners are very nice and helpful. I had an urgent dry cleaning situation. 2 pairs of pants and 8 shirts and my boyfriend was out of clean clothes to wear to work. I told them I would be eternally grateful if they could do next day, he didn't seem thrilled, but said "for you, new customer, I do anything!" with a smile any way. I was expecting a $40 bill and would have been happy to pay it. A little over 24 hours and $20. I'm so happy to have found this place. It's close to home, it's cheap, and the clothes look great! There was even a grease spot on one of the pants, there isn't even a mark there now. I can't even tell you how happy I am to have found Sax. Of course, in the future, I won't wait so long to take my clothes in. They have certainly made a long time customer of me. read more

I've been coming here for years. But the last two times all of my husbands shirts weren't washed properly and smelled like sweat still. I mentioned to the rude lady working in the front and she said she would tell the owner. When I went back to pick up my clothes I noticed large stains on my clothes still and asked if they can redo it and the lady was so rude as was the owner and said I shouldn't complain. I've been coming here for six years every week. Not once have I complained even when they lost my belt for my dress and ruined my suede shoes. I will never set foot in this place. Go somewhere else and save your money. This dry cleaning does not do a good job anymore and doesn't even seem to wash ur clothes in hopes you don't notice. Terrible business and customer service. read more

$1.75 per dress shirt. Paid $4 for 2 bc I paid with credit card ( $.50 service fee). Well worth the drive though. Very professional. read more

Sax Quality Cleaners is hands down the best cleaner in Newport Beach! They do an excellent job cleaning clothes, have great prices, and have quick turn around time. I take a bunch of clothes (suits, shirts, ties, dresses, blouses, purses, etc.) there every week and the clothes always turn out perfectly. They also do a good job with minor alterations. Plus, Mr. and Mrs. Kwon are the nicest people and have the best customer service around. I look forward to my weekly chats with them! :) I highly recommend Sax Quality Cleaners to anyone looking for a great dry cleaner! read more

I had an off white jacket that I wasn't sure would come clean. It had some yellowing on it and they did a great job getting it to look great! Prices are reasonable, I've tried some less expensive cleaners and always come away very disappointed with the the way my jackets turn out. read more

FINALLY A DRY CLEANERS I CAN TRUST!! My daughter and I have been trying to find a dependable good quality dry cleaners with reasonable prices in our area and we finally got lucky!! Not only do they really make an effort to get every spot out, they make you feel like family! It's such a relief to find reputable people to do business with. Everything we've brought in has come back in perfect condition except two items they couldn't get the spots out of. But in those cases they took me aside and explained why. I highly recommend SAX for great dry cleaning at a good price!! For Newport Beach this is a real find. read more

Didn't realize that it's hard to get a zipper replaced. Checked several places that were scared of this project. Sax stepped up. Fixed my zipper on my jacket! Good price that was consistent, great service, timely. Nice little business. Definitely will return. read more

Reasonably priced and friendly staff. They will also repair and replace broken or lost buttons. I would recommend this dry cleaners to my friends and family. read more

The wonderful and responsible owners do a Quality job! They are so nice and professional. I have never had a problem for over 15 years + and always right on time. is "pride of ownership"and real service. A pleasure to work with. read more

They do a horrible job.. all of my husband shirts were the same they didn't do anything.. collars were stained I had to tell their employee 3 times and they don't care... horrible service decided to go to another place not far from this location much better service.... don't waste your time here ....................................................... ..........: read more

I love this place. They are right next to my favorite medspa (Wildrose Aesthetics). They are very kind and my clothes always look great!

The incomparable Mrs. Kwon saved my hundred dollar Calvin Klein dress from the donation bin and transformed into a skirt I can wear in the office! When it was a dress, the shoulders were too constricted and the hemline came up to my thigh. As a skirt it's now at my knee. Excellent stitching and zipper. For $30, I could have bought a new skirt at a department store but the ones I've tried on didn't fit like a custom glove or the quality was compromised. Sax Cleaners is one place you can find exceptional quality. read more

Sax Quality Cleaners - For $30 we turned my hundred dollar Calvin Klein dress into a skirt I can wear in the office! Excellent stitching and zipper! - Dry Cleaning Near Me - Newport Beach, California

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Sax has my total devotion when it comes to my dry cleaning and alterations! I now live in Newport Coast and it's a big of a stretch to drive there, but it's 110% worth it! My clothes always look amazing and they're always very prompt with due dates for pick up. The staff are super friendly! Especially (I forget her name, shame on me!) the cute girl with the curly hair.. she's so personable and friendly! Always a pleasure to chat with her.. never trusting my clothes with any other place but Sax :) read more

Friendly, quick, & affordable dry cleaner! I've also had a dress hemmed and it was ready next day! Great sewing skills and honest work. Once I brought in a pair of jeans and she told me it would have cost more to fix then what they may have cost, I appreciated that! This company wasn't just about my money! I love an honest business with quality services. read more

Friendly and timely service. I dropped off 5 blazers Wednesday morning and I was asked when I would need it by and I said Friday. They were ready by Friday evening, perfect! It cost about $6 per blazer, not bad. This is located on my way to and from work so it was convenient for me. I would use their services again. read more

Bad experience here w my moms wedding dress. Attempted to get it steamed and pressed- the result was a dress even more full of wrinkles. When I asked why they wouldn't remove the wrinkles, at least the ones in the front of the dress that were plainly visible, they said it was because the fabric of the dress made it difficult. Wish they would have told us before we spent the $100. What a waste. read more

Quick turn around time and very friendly service. Owner's make you feel good about spending your money there and are genuinely nice people. Price is reasonable; I have accepted the fact that I will never have a $1.50 shirt to dry clean... Those are men's work shirts. For women's clothing, 3 dresses and a sweater = $27. read more

Worst cleaners ever. I took my high end purses to get cleaned and I got them worse and many spots left uncleaned. Never going again not worth my money read more

I enjoy spending money for clean work clothes here. The owners are very friendly, the prices are reasonable, and things are always ready ahead of schedule. Of course the shop corgi that will roll over for you is always a delight. After so many overpriced and impersonal dry cleaners, this place is refreshing. read more

Doesn't get any better. Your always greeted with a friendly hello and an even friendlier K9 companion. A little pricier then most places but the customer service is #1. read more