Lucy's Laundry Modern Laundromat is hands down the cleanest laundromat I've ever been to. Charlie, who works there, was incredibly kind and helpful. I honestly thought he was the owner because of how much care he puts into the place. He took the time to guide me and teach me how to use the machines, which made the whole experience so easy. They also have an amazing variety of machine sizes including 2, 3, 6, and 8 loaders, which is perfect for comforters, bulky bedding, and all the bigger household items you cannot easily wash at home. Such a great experience all around. read more

Lucy's Laundry - Laundromat Near Me - Costa Mesa, California

Luckily I stayed until 9am and the attendant show d up was able to see the $40 cash in the system. Original 1 star review: Bless their hearts, this place is absolutely sparkling! It's just such a shame that the technology seems to have been designed by someone who genuinely dislikes the human race. If you have a spare hour and a burning desire to donate your hard-earned money to a digital abyss, you are going to LOVE it here. It's less of a laundromat and more of a high-stakes escape room where the prize is simply being allowed to wash your socks. A FEW "CHARMING" QUIRKS: * THE MAGIC VANISHING ACT: I paid $39 for a card, and the machine sweetly told me to "collect" it. Silly me, I thought that meant it was ready to use! It turns out the card is as empty as the customer service promises. * THE WALL OF LITERATURE: Unless you plan on spending your afternoon studying the "Wall of Text," which is basically a manifesto on how to navigate their hostile interface, you'll never guess that you have to take the card out of one slot and shove it into another just to find the money you already paid. * THE SILENT TREATMENT: I spent 20 minutes pressing the "Help" button, which is a lovely decorative touch, really, and calling a support line that I'm convinced leads directly to a disconnected payphone in 1994. I ended up paying an extra $25 just to escape with clean clothes, essentially gifting my first $40 to the universe, or the next lucky stranger. I even found a discarded card on the floor, a tragic little souvenir left by the last person who realized they'd been fleeced. It's such a quirky business model, you can't even get your $1 deposit back for the plastic! THE TAKEAWAY: It is truly impressive how a place can look so clean while its system feels so... predatory. If you're looking for a free wash, honestly, just stand near the kiosk and wait for the machine to rob the next unsuspecting visitor. I'm sure they'll leave their card behind in a fit of tears, too! A TINY SUGGESTION FOR MANAGEMENT: Perhaps you could update the screen to say, "Please collect your useless, unloaded card and put it in the next slot so we can finally give you what you paid for." Or, and I say this with so much love, you could join us in the 21st century and get a machine that actually functions. Good luck to everyone else! You're going to need it. read more

This location laundromat on College Ave I Tustin is very clean and busy most on time. Plenty of washers and dryers. It's very safe as there are many customers. Staff is super friendly. Continuously been kept clean floors and washers dryers are wiped clean constantly. Highly recommend. read more

First of all, the dryers do not dry laundry as well they should, and people were having to put in twice the money, just to dry their clothes enough. People complained, and all they did was walk up to the dryer, feel the glass (very technical) and basically do nothing about it. That guy had a glassy-eyes stare, as if to convey, "I've heard this constantly and don't care. Also several out of order dryers. Never, Ever going back!!! read more

Our new machine is not being delivered for another week so we needed to find a laundromat. A friend mentioned there was a newer laundromat off of college. I found Lucy's and decided to do my loads there. The building and the machines were nice and clean. There are places to plug-in and do work as well as free Wi-Fi and plenty of seating. I don't know how the prices compare to other places, but the drying is $1.99 for about 25 minutes. I will use this location again for bulky items that need to be laundered. read more

Lucy's Laundry - Laundromat Near Me - Costa Mesa, California

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Tons of machines with different load size options. There is a worker sweeping to make sure everything is clean. Love the little lounge area in the center & dry cleaner attached read more

Lucy's Laundry - Laundromat Near Me - Costa Mesa, California

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I was honestly a little nervous about going to a laundromat since I hadn't been to one since college. I wasn't sure how things worked anymore, and I was expecting the worst. I was very wrong! From the moment I walked in, Charlie was incredibly kind and helpful. He took the time to explain everything step by step, answered all my questions with patience, and made sure I felt comfortable the whole time. He truly made the experience stress-free and even enjoyable. The place itself was also very well kept. I noticed Charlie constantly cleaning and staying on top of anything that needed attention. It's clear he takes pride in his work and cares about the environment and the customers. Thanks to him, my experience was wonderful, and I was pleasantly surprised by how clean and welcoming everything felt. I would definitely come back to this laundromat and highly recommend it to others. read more

Self Service: 5/5 Customer Service: 5/5 Place : 5/5 Price:4/5 small Washer machine each load $3.09 $$ 3.99 medium load $$$ large loads more than $8 I don't want to say expensive or read more

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I had such a great experience here that I must leave a review. Mom and I walked in, looking a little lost because we hadn't been to a laundromat for ages. An employee offered to help us. And what a help he was! Literally walking us through each step of the process: Buying a card and koading it. How to start the washing machine. He alerted us when he noticed our washing was done and walked with us to the dryer to make sure we got it going ok. The prices are reasonable and the building is very well aired out so you're not breathing steamy or stale air. Couches and coffee tables are available while waiting and I even saw a shelf of books to read as well. Overall, 10/10 would go again! read more

My Go to Laundry Mat. What may seem to be a High End fancy Laundry mat. It seems that way but honestly it is the most reasonably priced. I honestly pay the same amount or even more at other locations especially when my clothes has not dry yet. I would have to wait even longer if it has not dried. At least here they tell you their that both washing and dry can be at least 24 minutes. To be honest I only need 24 minutes of dry for my regular items. I am not at the laundry mat for more than 2 hours. It is a spacious facility, with a seating area, plenty of folding and not cramped. This a card system and not a coin. Less weight to your wallet. They also offer Laundry service, I have yet to try it. From what I see they do a great job of it. They clean the facility daily and possibly hourly. So, Yes this place is a 5 star Laundry facility. read more

Super clean and well organized, super spacious unlike other laundromats where it's super cramped

Great space with lots of washers and dryers. We had to wait a bit for the 6 and 8 load machines to open up, but it was nothing unreasonable. There's plenty of places to sit and wait inside. I really liked that the entire time we were there, there was staff on site making sure everything was clean. You can pay for the machines by purchasing a card and adding credit using either a credit/debit card or cash. In the future, I think it would be great to add some vending machines that carry laundry detergent, softener, dryer sheets, snacks, drinks, etc. Maybe I missed it, but didn't see one inside. read more

I drove 28 miles to this Laundromat. Reason being, I read reviews and saw photos of this place and knew my clothes would come out fresh! Being my first time there, one of the workers Charlie was a big help and guided me with loading money on their laundromat card and Charlie also helped me with how to use the machines. Love this place and the workers. Will definitely be making the trip back there. read more

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Very nice, modern, and clean. No coin, they use a card, and it is awesome. Expedient servi e with timers visible on all machines. Comfortable seating areas and the staff are constantly walking around wiping machines. read more

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It's nice and spacious! Very clean and both wash and dryers only take 24 Minutes! Unless you add heavy load, extra rinse and I believe the temperature as well. The price does go up if you add extra settings. Example. I use either two 4-load washers or two 3-load washers. I put the extra rinse, heavy soil and I put it on the hot temperature. If I'm not mistaken it comes out to $9 and some change( could be $10 and some change) for BOTH 3-load washers. The 4-load washers with the same settings as the 3-load, It's probably around $12 and some change possibly $13 and change FOR BOTH!!! I'm washing about 1-3 weeks worth of clothes. And I'll either dry them in 1 dryer or maybe two depending on how much laundry I had. read more

Always super clean. Staff is very friendly and attentive. Located in nice are very spacious lobby with comfortable seating.

Every single couch here is in a disgusting abhorrent state. For a laundry place I would imagine they would be able to get these covers washed as often as they need for free. No respect for their customers to be leaving these cushions in this state. read more

Lucy's Laundry - Laundromat Near Me - Costa Mesa, California

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Love the location, love the fact that there are seats with outlets so my kids can chill while I do laundry. Staff were nice and helpful. The only thing I would say is that it's a little more expensive than the place I normally go and even though I put a considerable amount of detergent, the machine did not get as sudsy as I was anticipating which didn't clean the clothes as well as I would have liked but overall good experience. read more

Best laundromat I've ever been to has everything you need there and they can wash your clothes for you and dry clean your clothes. Sit down on couches. Very nice decor. You feel like you're at home. Huge tall ceiling ceilings nice environment and you can even eat next-door or go to the bar. read more

Just arrived to do laundry, hours are every day 4am - 11pm, it is currently 7:55am and all the doors are locked and the facility is closed. No signs, nothing. Just closed. Very frustrating to load up all your laundry on a Sunday morning all to find the business closed for no apparent reason. read more

Super clean, super quick, staff extremely helpful. I'm hoping to use their fluff and fold service in the future

Every laundromat should copy this spot. Super friendly and helpful staff. Makes laundry day pleasant and relaxing. Oh, and Pierce should definitely get a raise! read more

Never thought I'd write a review about a laundromat. The facility is very clean and the staff is friendly and helpful. The bathrooms are nearly spotless and there's a brewery next door that usually has food served outside. What else could you need? read more

The space is really big. I love that they had multiple washers and dryers. They even seating space so you can wait comfortably. The drying cost is a little high. But you do get 24 minutes of drying time for $1.99. read more

Trendy spacious open concept Laundry mat. This place is not your regular place to take laundry. It's got an inviting atmosphere with couches to sit while you wait. Many different sizes of washers and many dryers available. Easy to use, just pre load a card with money on it and put that card in the machines to use. They have an area to fold laundry, offers dry cleaning, and has good music choices to listen while you wait. The only downfall is it gets busy, which is great for them but as a customer it takes time to get a machine. I went mid afternoon on a Monday thinking nobody would be there and it was packed! Went back later in evening and had better success! Highly recommend read more

I was helped by a gentleman by the name of Charlie that worked there today and he showed me how to sanitize the machine I was going to use. It was an easy one minute or so sanitization and it doesn't cost any money. Charlie helped with me with many other things because I didn't have my glasses :) Thank you, Charlie for all of your help. You are an asset to Lucy's Laundry and I watched you and you're always so busy. Charlie, you need a day off with pay for everything you did for me. And I suggest that Lucy's give you some extra compensation for the excellent customer service and kindness. Thank you so much. read more

This place I came in here for the first time seeing how the place was to do laundry! OH man i regretted it they need to have their own card to use on the machine and you also get charged money to use the BATHROOM!!! What?! This place isn't as clean as they say it is! I wouldn't recommend anyone to come here! The machines don't work! Where is a manager when you need one!! read more

Customer Service, it's so clean they help you if you put too much money into your machine they help you with everything. It's my best laundromat in all of Orange County County to go to thank you Charles for helping me out and all the help other helpers to keep it clean.!!! read more

False advertising. Should say that they close at 10pm. When you say 11pm. That insinuates that you are able to use your machines until 11 which is not true. This place used to be great to get laundry done late. Please change your hours to reflect the operation of your machines. Just because your doors are open until 11pm doesn't mean you are open if you cannot wash your clothes which is the entire reason for you being open. Thanks read more

It is my first time here and Charlie was super helpful in showing me how to fill a card with money and how to use the machines. The facility is very clean and nice. read more

Literally my new favorite Laundrymat ! Super clean. Spacious. Lots of seating. Lots of pristine counter space for folding. Wide aisles in between the machines so you load and unload everything with ease. Large roll up garage type door along the side of the building allows for a nice air flow and none of the stuffy typical Laundrymat vibes that have me sweating as soon as I step foot inside. Also love the free 1 min sanitize cycle that the washing machines feature so you can rinse out the machine before you use it. I may be the only one who does this but when I open the door of a washer I always do a sniff test before I load my clothes. Nothing worse than getting hit in the face with that warm damp moldy stench and then seeing all the black mold all along the inner gasket seal or caked on in the detergent tray/dispenser. There is NONE of that here. No smells. No mold. Just clean straightforward machines with more cycle options than most. So refreshing. I appreciate the fact that the machines are not programmed for the shortest possible cycle length. I also appreciate that the hot water cycle actually produces hot water. Those places think that customers can't tell but we can. I wish there were more of these and I wish there was one closer to my place. But even the couple extra miles for me is well worth it. read more

Came on a Sunday 9/11/22@1:30pm No parking.inside very hot no AC You must pay for a Laundry Card. Dirty inside the walkways. Very spacious,tons of Dryer and Washers,Sanitizers posted However that defeats the purpose of waiting for your clothes if there is no AC I'm near work so I got a $5.00 card $1.69 for a 24min HOT dry That's pricey read more

Lucy's Laundry - Laundromat Near Me - Costa Mesa, California

This is my third time here, everyone is consistently kind and helpful! Wonderful place to do your laundry. The machines are always clean and plenty of them, so there is never a wait. A special thanks to Michael for going out of his way to be helpful. Highly recommend this laundromat!! read more

Lucy's Laundry - Giant laundromat! - Laundromat Near Me - Costa Mesa, California

Helpful staff & very clean. Nice vibe & all sizes of machines--even 8 load ones for bulky items. Dryers are super efficient. I hadn't been to a laundromat since grad school so accidentally inserted my card for credit to the dryer above me. Patient staff assisted me to get credit to my machine. read more

Great service, super responsive great prices. The staff is super nice and well they could've turned my laundry around really fast. They said hey if you wait a day or two it's a little cheaper and I didn't eat it right away 10 out of 10. read more

While visiting my girlfriend in Irvine, her apartment laundromat was out of service. We decided to come to this little hidden gem. I'm from LA so laundromats are usually not this nice, so it was really cool to visit a very aesthetic and modern laundromat. Some reviews mentioned homeless and bad customers, but honestly, during our visit everyone here looked super chill and minded their own business. No homeless either. I was impressed by the cleanliness and the very nice design of this place. There's a chick fil a 3 min away and we even had time to sneak in a quick breakfast while the clothes were drying. I'd definitely come back here again. Shoutout to the owner / management, awesome place yall have here! read more

Lucy's Laundry - dryer / fold section . Super clean - Laundromat Near Me - Costa Mesa, California

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Bright, spacious and clean! Helpful workers easy to find! Lots of machines so no waiting.

I had an issue with them initially but they resolved it, I love doing my wash here. Friendly staff and clean environment.

The second star is just for being clean and that I've been able to have a space to fold my clothes. The staff was pretty responsive when you need help. But I will not return. 2 out of 2 times my clothes came out discolored/botched. I don't use bleach. During my first visit when this happened, they suggested that I use the "disinfect" setting (free) prior to starting my wash. So I did use that setting this second visit and sadly the same happened to my clothes. I don't know if they use bleach to wash their machines (they said no when I brought this to their attention on my 2nd visit). But could I have been this unlucky to follow someone who used a lot of bleach? I've been using community laundry and laundromats for 7 years now and never had this happened to me. Also drying times/cost is a very costly. $1.99 for 24 min. Unless you use high heat, your clothes will not dry with only 1 cycle of medium or low setting. They are ALMOST dry... forcing you to do another cycle. read more

Lucy's Laundry - My ruined shirt, along with many others - Laundromat Near Me - Costa Mesa, California

They require you to get a card and add funds to do your laundry. All of the machines require a card to use. I did one medium load of laundry and dried it for 24 minutes (the total time in a dryer), which came out to approximately $10, including the $1 to get a new card and add funds. Other than the price, the laundromat is very clean. They also offer dry cleaning services and fluff and fold. read more