My first time coming was the night before my wedding. I was so consumed with making sure everything else was perfect, I forgot to pick a style for myself. I had no idea what to do, however, the ladies at shop were like hair superhero's they definitely saved me. In addition to their help, consistent professionalism, knowledge, cleanliness and timeliness all contributes to why I have been a returning customer for nearly the last 3 years. Thanks ladies for always getting me right and keeping my loc's, loc'n read more

Omg! My hair!!!! I wanted style and care and Samantha delivered. This was my first time here and Samantha exceed my expectations. I received a hot oil treatment and a silk press. My style lasted for 2 weeks in this Phoenix heat!!! I also loved how I was serviced immediately. My former stylist always had me wait sometimes up to 29 minutes. I've booked my next appointment and I look forward to my upcoming visit. read more

Crown Heirs Hair Den - Eyelash Service Near Me - Phoenix, Arizona

Stylists: Khia did finger coils. Samantha did a blowout on child and a silk press with a moisture treatment on an adult. Good: I want to start of mgt saying that the two stylist that worked on my children and I were very knowledgeable. The salon (including the bathroom) was very clean. My oldest child was serviced by Khia for a "loose natural style" for long hair. The style was beautiful and she loved it. Khia was very personable and my kid enjoyed her experience. Bad: Now for the bad that knocked the experience down to a three. 1. Scheduling was frustrating. The day before, I kept getting text messages that they were cancelling part of the appointment. (I had 3 different appointments set to be overlapping.) I had to keep telling them that my service was exactly how I wanted it. The three appoints was not a mistake, there are three humans filling the slots. My original booking even included my children's names and ages, so this was not new information. -Things were cancelled and rescheduled like 3 separate times. So frustrating. 2. Samantha (the stylist for my youngest child and myself) was rude. Like very rude. I went up to the door but it was locked so I waited in my car (even though she was standing right there and we made eye contact). Then she comes out like 10 minutes later and says verbatim "you can come in if you want." She proceeded to not really speak to me or my daughter at all even thought we were the only people in the building. 3. Samantha also was not prepared for the appointment and had not looked over the details before seating me. She pulled out the straightening tools and I had to remind her that booked a steam treatment. Then she couldn't get the machine to work; it shut off about six times. Finally, she said I needed a trim. I replied "yes, that's why I booked a trim for today." I would only come back if I could guarantee that Samantha was not the one working with me. read more

Crown Heirs Hair Den - Blowout on a 6year old and finger coils on an 8 year old - Eyelash Service Near Me - Phoenix, Arizona

I've hesitated to post this because I love supporting black-owned businesses, but I want to share my story to prevent it from happening to another. On Jan 22, I booked a consultation for loc extensions with Bethany and Ashely. They were installed on Jan 18, and this process took way longer than it should have, with me coming into the shop at 9 am and not leaving until almost 10 pm that night due to Ashely not knowing how to install the locs and Bethany having to assist her. I had NO issue with this, as I love that they help up-and-coming hairstylists with a chance to work within a shop and build up their clientele. Within a week of having the loc extensions, I noticed that some were constantly falling out, and I informed the salon of this issue. They responded that this was normal and could take some time for my hair to look up. COOOOOOL. Some months go by, and I notice that each time I am due for a retwist, I have to spend an additional 50+ dollars to get locs reattached due to them not combining with my hair. I once again informed Bethany of my frustrations, and she assured me it was my hair's fault for not locking with the loc extensions. Per, she stated that it could take upwards of a year for loc extensions to attach to my natural hair. For six months, I paid OVER 300 dollars to get my extensions reattached to my locs when they weren't installed correctly the first time. Still, I wanted to work things out with the salon and stay with them since they are the ones who started me on the process of my loc journey. In Sept, I had another consultation for coloring services. I spoke with Bethany TWICE to confirm whether or not I should start the process to color my locs, and both times she stated that I could, and this would help the loc extensions attach since the bleach would "mat" the hair up. In Sept, I booked a color processing for locs, and this is where things messed up. I followed the rules to having loc extensions to the T. I went in every month or 4-6 weeks for a retwist; I didn't wash my hair and waited the seven months Bethany suggested before I wanted to add color to the locs. Most, if not all, my locs came out this day. I was aware of this happening when I got my wash done. The color was two-toned and different from what I had asked for. I had patches of bleach and color throughout my whole head; not one loc that I came into the salon with did I leave with attached to my head. This was an additional 400+ dollars because they charged me to have the locs that they messed up to get reattached again! Still, I wanted to give them another dang ole chance. I called them crying one morning because, once again, the locs were falling out, and the color wasn't what I had asked for. The owner, unsure of her name, answered the phone and didn't understand my situation. You would think that a black woman-owned business would understand the seriousness and empathize with another black woman calling and having issues with their hair. I could not go to work looking like a cabbage patch with one loc and a messed up color. The solution to fixing this issue was for me to come back into the shop and pay an additional fee to get them reattached ( she said she'd lower the price to $5 for the attachments) and that they were sorry. I spent well over $3000 for locs I don't have anymore. My money and time were wasted, and I hate that this happened with people I grew to like. Other hair services are nice within the salon, but if you want loc extensions or services of color, PLEASE avoid them at all costs. read more

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Best loc salon I have found in the valley yet! I love this place, the stylists, the atmosphere, the location are all on point. The staff are friendly to everyone who walks in. The atmosphere in the salon is always positive. From the music to the conversations and interactions, this is a good place to be. The salon is bright, spacious and clean. with a number of stylists, chairs, dryers and plenty of services. They are certainly making their way towards being a full service one stop salon offering not only hair care but waxing, lashes, facials and more. I love Bethany, the owner of the salon. Young gifted and black, she maintains a professional business with appointments that run on time. ... oh, and my hair looks great when I leave too! read more

Crown Heirs Hair Den - Locs styles in a bun - Eyelash Service Near Me - Phoenix, Arizona

I love the atmosphere of this place. It is really an uplifting and positive hair salon. Grace did an amazing job with my hair cut. Unfortunately, my pictures do not reflect the two hearts she cut into hair because I waited a week to take the photo.‍‍. However, I know it was great. I also got my hair braided. It was my first time getting knottless braids. I was concerned that they wouldn't last; because growing all I knew was knotted. I love how they feel light. Although, I feel they are not as tight at the root like I'm use to. Moreover, I'm afraid to get in the pool. I feel like if I get them wet my hair will curl out of the braid. That in no way refelects on the braider. I love that every hair styling comes with a wash prior. Thus good on days you don't have time or do not want to walk around looking crazy waiting on a hair appointment. The haircuts don't seem like a bad price; considering you get a hair wash with the service. The braids on the other hand, I feel $170 for 25 braids is a little ghastly. read more

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I am so happy I finally found a place for my daughter to get her hair cut, styled or treated! I have been looking for a place since moving to Phoenix 6 years ago but they were a disappointment. Jocelyn is the best! She made my girl feel comfortable and helped me find products for her very curly type 3 hair! I drove 40 minutes to get here since we live in north Phoenix but the drive was worth it. The customer service was amazing! Emily and her daughter are just the sweetest. They made us feel at home. I will definitely be a regular! So... if you need the Best hair service, stop reading, go to their website and book your appointment now. read more

I've been going for over a year and I'll keep going. Entire staff is friendly and very skilled. I have a lot of hair and they take care of it from root to tip. My hair is very healthy and growing. The energy and aesthetics of the shop are A-1! It's always a vibe! I highly recommend it! read more

Crown Heirs Hair Den - Fresh retwist with ropes - Eyelash Service Near Me - Phoenix, Arizona

Horrible service as soon as I stepped in the door. Very rude and unwelcoming. I took my 6 year old daughter in to get her natural hair braided and was directed and treated with sarcasm and a do it yourself attitude. If this is the way they treat someone walking through the door, I DEFINITELY don't want them touching my daughters hair. read more

Immaculate vibes. Top notch decor, playlist, and Netflix content always on the ready. Paired with the sweetest stylists who constantly put life back into these locs, love this place! If you're looking for a place that will take care of your hair and scalp health with nice clean parts, this is the place to go! read more

Cannot express enough how grateful I am to have such a professional and skillful place to have my hair taken care of. Everything from the energy in the room, the pride and care put into every strand of hair, to the precision in my retwists keeps me coming back. Bethany started my locs and has been with me on every step of the journey and I couldn't be more appreciative. If you are looking for hair care, maintenance, or just general body wellness, Crown Heirs Hair Den is the perfect place for you. Proud to say I will be a lifetime member! read more

I'm new to Phoenix, but Bethany and her team welcomed my daughter and I like family! This beautiful shop is owned and operated by some truly beautiful women! They're passionate about satisfying their clients and making sure we leave confident with our natural hair. They're very professional, the shop is very clean, and the team is very talented. They love leaving me under the dryer, but I believe their intentions are good lol. Overall, I highly recommend Crown Heirs Hair Den for those who truly love and care for their natural hair! read more

Hands down the best place in the valley for Loc Re-twists and touch up, among other services. Always a clean and friendly atmosphere, impossible to leave without a smile on your face, which will follow you all the way home, true story! Don't take my word for it, book your appointment today! read more

First let's start with the atmosphere walking right in; warm and welcoming. I was greeted by Aliyah upon walking in and it felt like I've known her for years. She was professional and personable. She made my first time wax the most gentle process I could've ever imagined. She's AAAAMMMAAAZING! She's very gentle and I didn't have to kick her in the face (it was a Brazilian wax ). She's considerate and listens to the customer. I booked an appt with her for eyelashes tomorrow because of how well she did today . 10/10 would definitely recommend. read more

When I say this the spot !! This is the spot to be ! If you love yo hair done by professionals and I mean that in every sense. When you walk in you get a welcoming vibe and everyone will say hi , Goodmorning , or good afternoon. Friendly is understatement and professionalism is at it's all time high. I been looking for a great stylist to do my hair and Bethany did as promised. She was very nice and very understanding Especially when I had to take a mini break. This shop is so awesome I had to tell the world. I don't really do reviews but they earned it and have a customer for life !! Thanks again and continue to be awesome . read more

Everybody in the shop is professional and friendly and I've never walked away with a bad experience or a bad retwist. 5 stars all the way through read more

Today was the first time I got my hair done in a professional shop, to be fair, I've only be growing my hair about 6 months, so never needed to, but I was nervous going in due to lack of experience. I got to the shop, and Emily the owner and Eryka, the stylist I saw greeted me and immediately made me feel like family! The shop os beautiful, bright and filled with culture. I'm writing this not out of obligation, but out of pure appreciation. I'm from Los Angeles where there are black stylists on every corner, and to find a shop of quality talent for black hair in Phoenix was refreshing. I got a silk press and my hair has never looked healthier! I booked my next appointment as I left, and can't wait to get slayed again! read more

I love this place!!! My daughter and nephew get their locs done here. I get my short hair style done there by Jocelyn. The shop is large and essentially alleviates my concerns of COVID due to the spacing and cleanliness inside. The shop is safely located in a lovely shopping center. The environment in the Den is family friendly, fun, and calming. They offer memberships, so you can schedule appointments throughout the month that fit your schedule. I schedule our appointments months in advance to make sure we can get in with our favorite stylists. Best of all, in my opinion, it's Black owned and operated; I take true pleasure in supporting this business!!! read more