A representative from public storage followed up with me and allowed me to pay just the pro-rated…read moreamount for my final month. I appreciate the follow-up and the prompt crediting of my account Given that this was handled well, I would use Public Storage on Gold street again. Thanks making this right!

Edited 3 minutes ago New…read moreMy experience with Public Storage in Stamford, CT has been absolutely disgraceful from start to finish. I was hit with multiple rent increases despite being told my rent would not be increased. Good luck trying to get anyone on the phone, because the staff basically never picks up. I was also told I needed insurance, only to later find out the coverage was practically worthless: $250 in coverage with a $100 deductible, meaning it effectively covers only $150. Then came the worst part: mouse feces in the unit that destroyed several thousand dollars' worth of my belongings. After all of that, I was told during move-out that I could leave my remaining items in the unit as part of a verbal agreement, only to be charged again anyway. This place is a complete nightmare. Between the rent increases, lack of communication, useless insurance, rodent issues, destroyed property, and surprise charges, I have no idea how this business operates this way. They are lucky they are not being sued. I would strongly warn anyone considering this location to stay far away

I moved from Yonkers, NY to Houston, TX recently. I did a video call to explain all the things I…read moreneeded moved. I accidentally didn't include everything in the video call. so when the movers showed up i had to pay a little more. I don't count this against the movers because I should have made sure I included everything during the video call. I packed my own boxes and wrapped my own items to help ensure nothing could be broken. Through it all, Josh kept in good communication with me, answering all my inquiries, and working with the dispatchers to ensure proper delivery - which I made difficult with all my travels (I went on a vacation while waiting on my things and I kept having to reschedule my drop-off in Texas.) They were patient with my schedule, and everything was delivered safe and sound. They were cheaper than the U-haul Pod i was about to request, which was quite unexpected considering I moved 1700 miles away.

They made moving surprisingly easy, picking up everything, even unprepared items like the bed, and…read morenumbering everything for a successful, unbroken, and perfect delivery to Florida, earning five stars.

Pros: The shipment was fast + the team was communicative on when to expect our things…read more Cons: They tried to tell me that I had extra items that were not included & tried to charge me an extra $600 when they were listed on the original inventory list & the list emailed me upon confirmation. The movers broke a nightstand & dragged the dolly all over my brand new carpet causing 7-10 PERMANENT black stains. Not careful at all & damaged drywall to which the company said "that should be easy to fix"

Stacey and the team are AMAZING; Makespace cancelled on us on the morning of our move (though…read moreeverything was confirmed... We actually continued to receive auto-text confirmations from them throughout the day, but that's for another yelp review lol) In a last minute panic to get movers AND storage for a same day turnaround, we somehow came across NYMSS and they were absolutely phenomenal. What could have been a total sh*tshow of a moving experience turned into a blessing in disguise: This was the best thing that could have happened to us during this move! The scheduled a same day pickup and move (this was during the midst of covid, when everyone was making an exodus), charged us reasonable prices (when we were really in a bind and totally desperate as we were moving out of state), and were just an overall pleasure to work with during a very high stress situation. They are incredibly communicative, accommodating, and professional. In an industry where these traits are so far from the norm, Stacey and NY Mobile Self Storage are in a league of their own.

I had to get some household things from my cousin in NYC that he wanted to give me and found Cross…read moreCountry Movers to help with the task at hand. Got to work with Ben and he was very helpful throughout the process which made it easy to work with them. My cousin did not need his cars anymore living in NYC so he also got rid of 2 cars in which Cross Country came to his place and picked it up and delivered it to California without damages! Their team came to his door picked up everything, wrapped things up to protect from scratches and such, then delivered it to my door in CA as scheduled. I have tried other moving businesses but furniture always end up cracked however, nothing was damaged here. Thank you for helping me move everything from NYC to CA in one piece!

I bought some vintage clothing and other items in bulk and so I wanted to use a shipping or a…read moremoving company and In this case, Cross Country offered both. The sales rep at the time helped me out with the code, scheduling and the delivery time. Paul came to delivery my boxes to my door and brought them in. He handled everything for me and got to my place 10 mins earlier than scheduled. Very legit with the delivery and had no problems. Everything was picked up from NY which was already boxed up for them and all they had to do was go to the location and delivery it to me and that they did. Thank you Chris for the help and their team was awesome as well. 5/5 for service, response and delivery.

I get winded just walking up the stairs into a fifth floor walk-up so knew I would never be able to…read moreenlist the help of friends to move. Sal was quick to get back to me and quote the move (within Manhattan). He was easy to get a hold of, courteous, and detailed when setting up our move. I had an itemized list ready beforehand and he was able to estimate off that. On moving day, the crew showed up early and went full speed all morning. The manager (Donald) and crew were both great and finished on time. The truck was pretty large so no unnecessary extra trips.

I used this company many years ago for a move and they were great -- brought an extra guy, didn't…read morecomplain about my 5th floor walkup and did everything very fast. This was in direct contrast to my recent experience with them: they were rude, always complained about the stairs, send fewer guys, it took forever and subsequently cost an egregious amount. They had very poor customer service when i expressed my dissatisfaction. Additionally, they BROKE one a piece of furniture and said they would fix it and return it. It has now been 2 months, and numerous emails. I haven't heard anything back -- just simply unacceptable. DO NOT USE THIS MOVING COMPANY!!!!!!!!!

The manager there, Shenice, is so helpful and friendly…read more I've had a unit there for many years and although I seldom go there. She always remembers me and makes me feel taken care of. Doing her best to make sure I feel special and am a satisfied customer . She is a real credit to the company . The storage faicility is clean, well taken care of and safe. I can not recomend public storage more with Shenice managing the property so beautifully.

What an ordeal getting bar equipment stored here. Had only a few hours to get the move done ! Had…read moreto wait 40 minutes in a cue to get into the loading area. Waited forever to get a few dollies! Then an inpatient Eastern European dude forcing the elevator doors closed...you got it DISABLED IT! Now we needed to roll seven loads all the way to the other end of the facility then down to C level and then roll it all the way to the east side of the facility to our room!! Three hours of maneuvering needing to be done by 5PM. A "perfect" end to an exhausting ordeal .

MakeSpace is definitely worth every penny. Every person I've interacted with since using them has…read morehad stellar customer service. It is a true white glove experience. Recently I moved to Brooklyn from Manhattan being able to keep everything in storage until I found the right place was great and the level of service from the pick-up and delivery crews was amazing. Today, D Pryer, John Mahoney, Demetrio O brought my stuff from storage to my 2nd floor walk-up apartment. They were absolutely amazing! They were professional, kind and accommodating. I was afraid they weren't going to be able to get my couch and arm chair in the apartment. They worked together to strategize a plan on how to get it in the apartment, protecting the couch and the arm chair. I would highly recommend them again.

This is going to be a difficult review. Moving is already stressful on its own but this all…read morehappened during one of the most chaotic moments of my life (#1) and during a time where I was in midst of making some serious life altering transitions. They left me hanging on the day of my move. No warning ahead of time. No email to indicate that they were busy. They had already postponed my initial move by pushing it another day. By the next day, when they were over 3 hours late to our scheduled pickup time, I decided to call in to hear from the rep I had been communicating with and learned they were no longer coming. No rescheduling, but that they simply decided it was no longer worth honoring my appointment. I was in disbelief. The feeling of abandonment especially during at a crucial juncture (#2) is the reason they get a hard 1 star. The pandemic was a difficult time for everyone. Corporations, small businesses, city workers, and the rest of us citizens. During the middle of the worst time in NYC, particularly in Queens, there was enough chaos and uncertainties that people couldn't leave fast enough. I had known of MakeSpace for years and the concept (#3) was enough for me to give to consider giving them my business. I had called in and was told to make an account online where I'd be making all of my arrangements. No deposits were required and I was able to book a storage space as well a move date. The initial pickup was free, but the subsequent appointments would cost $59 each time. There were no bins due to the high demand, so I was sent a good number of packing bags that they claimed were "just as good" as a plastic bin with a lid. (#4) I personally loved the idea of being able to adjust my inventory for all of my items online. The only problem was that I could never actually adjust them and would be forced to email the support team or attempt to call in each time. Other fees included $15 for each mattress bag / covers and $15/50/$75 (small to large) for each item that needed to be tossed. By the time it was moving day, I had everything ready. My life was in boxes and a ton of MakeSpace bags. Our appointment was within the window of 8AM-11AM. By the time it was noon, I had called in and left a message. I didn't hear from anyone until just after 2pm when I learned they weren't coming at all. This wasn't good since I was flying out later that night. I asked if we could push for tomorrow instead and they told me they had no ability to make any appointment in the near future. I asked if there were any other services they'd recommend in a time crunch and my contact mentioned he'll send over a list. He assured me they wouldn't charge me $100 for any adjustments in my appointment that I was allowed to keep the bags (#5). In a stroke of luck, I I eventually found another mover to help me with the few hours that I had left in the day. It wasn't a pretty experience, but I was able salvage my last few moments as a NY resident by getting my things secured. Again, I realize the pandemic was a major culprit in things going wrong for everyone. However, I simply can't get past how poorly managed this all was from the confusing initial planning 6 weeks prior to the near zero communication at the very end. The added stress of finding another mover and leaving NYC was another endeavor and was exacerbated by their lack of service. Two weeks later, I received an email from their support staff that my appointment was "rescheduled" to 3 weeks into the next month. I have no words. __________ (#1) You guessed it, the pandemic. (#2) I had a flight in 6 hours. In another universe, other folks wouldn't be able to afford to stay because their leases were up or they couldn't afford to not move their things. (#3) Manage everything online and also have storage options as well for a relatively low price. Brilliant. (#4) Spoiler alert: They weren't. (#5) Gee, thanks.

Right now I have waited 2 hours for these guys to show up. They never called explaining the…read moresituation, informed me that why would be late or called me to cancel. Instead I would call them and they would lead me on. The 4th call Joey finally just canceled leaving me in a huge mess. The person I bought my bed from day is ruined, I. The middle of my move a 6 hours is wasted and they just really don't care. I called another company and they are picking me up in 30 minutes. If you can't get here-let me know and don't screw with me. Horrible horrible experience.

Great deal, great service. Period. Highly recommended…read more Joey and his guy were on time, pleasant, efficient and knew their shit. Note:They actually had a bigger truck than the ones in the pics of that white van. The elevator was down in the new building they didn't hesitate bringing everything up the flights of stairs and even left me equipment and offered to come back.